Dumb “phone calls are being transformed into more productive communications with the addition of Smart Voice services such as call recording/archiving, Hypervoice text-to-speech indexing, voice biometrics and voice analytics.
Call recording/archiving provides a detailed record of sales and call center interactions, as well as standard compliance activities in financial, health care, and legal firms. Adding Hypervoice text-to-speech indexing provides an easy search of all business conversations by key word or phrase with the ability to play back the corresponding. Voice biometrics provide an easy way to authenticate employees and customers, eliminating passwords and pass phrases while speeding up call center interactions. Voice analytics is the tool to datamine call archives, allows businesses to identify the best call center practices and sift through calls to discover market trends.
With the continued growth of cloud-based services, adding Smart Voice features to existing vanilla voice services in a plug-and-play/
Traditional conference calling, UC and WebRTC offerings will all benefit from SmartVoice services, enabling mobile workers and distributed teams to be more productive by cutting back on overlapping work between conversations, notetaking, and email.
This event will bring together Smart Voice vendors with service providers, call center operators, resellers, and businesses to discuss how SmartVoice services can improve productivity, save money, and yield competitive marketing information.