Conference Program

The ITEXPO 2018 program is currently being built, however, if you are interested in speaking at one of our collocated events, please click the below logos to apply.

Call for Speakers submissions for ITEXPO and all collocated events are still being accepted.

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Days


Tracks

Tuesday, February 13, 2018
Wednesday, February 14, 2018
9:00-9:25am
Wednesday - 2/14/18
Hot Topics in Tech ()
A White Collar Survival Guide to the AI Apocalypse
HT-01
Artificial Intelligence is a disruptive technology that will affect every business in the coming years. The question is how and to what degree. The impact of AI on the workforce has been hotly debated of late, often without supporting evidence. This session will present a data-driven discussion of how AI will be used in the coming years, what the value proposition will be, what impact it will have on businesses and their employees, how to we prepare for this AI apocalypse to ensure we survive.
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
9:30-9:55am
Wednesday - 2/14/18
Hot Topics in Tech ()
Using Artificial Intelligence to Grow Your On-Demand Services
HT-02
Founder and CEO
Jugnoo
AI is not new. It has existed for decades now, showing only gradual progress over the years. With consistent growth of the on-demand industry, changing consumer behavior, and desire for personalization, the logistics industry is constantly solving a problem of delivering products anytime, anywhere. Major trends that are converging AI into logistics include big data, SaaS delivery models, mobility, and self-learning systems. This session will use an active case study to show how AI can help businesses achieve growth while increasing customer satisfaction levels by virtue of setting and meeting attainable delivery expectations through AI.
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
10:00-10:55am
Wednesday - 2/14/18
Hot Topics in Tech ()
Making Chatbots Your Most Valuable Assets
HT-03
Principal
J Arnold & Associates
VP of Platform
RingCentral
Chatbots and are becoming an increasingly popular part of the engagement process, thanks to major advances in machine learning. With chatbots, businesses can enhance self-service interactions and increase customer satisfaction through better and more efficient resolution. As always, it’s about proper implementation – what investments should you make and how should you integrate the technology into your existing systems? How can you make sure your chatbots are part of your customer value chain and not a failed tech experiment?
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
11:00-11:25am
Wednesday - 2/14/18
Hot Topics in Tech ()
Cloud, Cognitive, and Big Data: Using AI to Drive Business Decisions
HT-04
Cofounder and CEO
SwarmSales, Inc
Machine learning and AI are becoming key building blocks for driving business decisions. The simple fact is there is far too much data created within any business to effectively sort and analyze. With AI and cognitive learning, businesses can turn mountains of data into actionable intelligence with can be integrated into their operational strategies to increase revenue-making opportunities.
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
11:30-11:55am
Wednesday - 2/14/18
Hot Topics in Tech ()
By “Automation” Do You Mean Excel?
HT-05
Chief Product and Technology Officer
Workfront
In recent years, technology has introduced several buzzwords including wireless, the cloud, IoT and most recently, automation, into everyday conversations. These all can relate to the larger goal of increasing productivity in the workplace, but it can be easy to get caught up in the hype of these words without understanding what they truly mean and the impact they could have on your team. For many, automation is a fancy way of describing a formula in an excel spreadsheet. While this functionality is useful, it does not address the larger problem faced by employees: Although most employees find the integration of technology into the modern workforce has drastically impacted what the typical day looks like and the variety of responsibilities expected, many still find it difficult to focus on what they were hired to do. This session will deliver an understanding of how to identify the top areas within your business to implement automation; a working knowledge of how to establish these clearly defined goals within your organization to build an ongoing stream of productivity that directly contributes to your company’s main objectives; and define what automation is and what its role should be in this modern workplace.
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
1:00-1:55pm
Wednesday - 2/14/18
Hot Topics in Tech ()
How AI is Changing the Customer Experience
HT-06
Principal
J Arnold & Associates
Artificial Intelligence has been heralded as the next great CX-enhancing technology. How is AI creating a more positive and personalized customer experience? How are businesses leveraging AI to create more profitable relationships with customers? Or is the value of AI in the customer lifecycle another example of overhyped technology?
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
2:00-2:25pm
Wednesday - 2/14/18
Hot Topics in Tech ()
Getting Emotional About AI
HT-07
We are seeing AI infused to the technology we use on a daily basis, powered by advanced computing power, facial recognition, analytics, and an always-connected mentality. The next step is adding emotion to the equation – creating machines that can perceive sentiment and passion to create an even more enhanced experience and greater satisfaction. What is the potential for sentiment-driven AI?
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
2:30-2:55pm
Wednesday - 2/14/18
Hot Topics in Tech ()
Zombies in Your Inbox: Email Marketing is Not Dead
HT-08
Chief Mojo-Making Officer
Mojo Marketing
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
3:00-3:55pm
Wednesday - 2/14/18
Hot Topics in Tech ()
Turning Voice into Revenue: Next-Gen Speech Analytics
HT-09
Founder
Cobalt Speech & Language
Founder and CEO
Yactraq
Product Manager
CallRail
Editor-in-Chief
HD Voice News
Despite the growth of non-traditional communications, voice remains the most popular business communications medium. Likewise, business interest in leveraging technology to increase their ability to efficiently engage with customers has driven advances in the speech recognition and analytics market. In particular, with the continued growth of mobile interactions, the data available continues to grow, and analytics capabilities are evolving to match that growth. How are trends like mobility, perpetual connectivity, and cloud computing driving the voice analytics market? What demands are being placed in business leaders and how are analytics capabilities being developed to meet these demands? How are the latest technologies enabling businesses to extract intelligence from not only customer conversations in the contact center, but throughout your business, including live calls, webinars, virtual conferences, and conference calls, and create better businesses processes to create more efficient processes, better understand brand relevance, identify sales and marketing opportunities?
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
Thursday, February 15, 2018
1:00-1:55pm
Thursday - 2/15/18
Hot Topics in Tech ()
How to Beat Evolving Security Threats
HT-10
Editor-in-Chief
HD Voice News
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
2:00-2:25pm
Thursday - 2/15/18
Hot Topics in Tech ()
Session Details in Development
HT-11
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
  The Blockchain Event
2:30-2:55pm
Thursday - 2/15/18
Hot Topics in Tech ()
Session Details in Development
HT-12
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
  The Blockchain Event
3:00-3:55pm
Thursday - 2/15/18
Hot Topics in Tech ()
Business Process Automation: The Key to Unlocking Digital Transformation
HT-13
Tigerpaw
Blogolyst
Talking Points
Director of Product Management
Alfresco
The pains of outdated businesses processes are becoming increasingly apparent. The U.S. healthcare system suffers from $800M in administrative expenses per year due to inefficient coordination of benefits (COB) processes (source: CAQH). In the financial sector, one global bank loses $5M-10M per year due to slow/ineffective client onboarding, while another loses 5% of its overall deals to the same issue (source: Forrester).The US government received more than 700,000 FOIA requests in FY2015. With each request requiring approximately $1,200 and 30 hours to process (source: Armedia), that amounts to $856 million and 21 million hours. So how do these enterprises evamp their processes and get with the times? Simple answer: digital transformation. Digital transformation means different things to different people in various industries. Forrester advisor to CIOs, Dan Bieler, captured the reality of digital transformation, one of the reigning buzzwords today: “Digital transformation investments are ultimately about business survival through disruption.” To become disruptors, more and more businesses are turning to business process management (BPM) as a framework to achieve digital transformation. But it’s not about just digitizing documents or building out some and calling it a day. Digital transformation is a journey that never ends, because competitive threats, regulatory changes, market conditions, and the emergence of new enterprise technologies will also never end. The most critical way to address never-ending digital disruption – what is being called Digital Transformation 2.0 – is through automation. This panel will discuss how automation can be the linchpin for digital transformation and how automation helps businesses grow into modern, customer-centric organizations.
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
  The Blockchain Event
Friday, February 16, 2018
9:00-9:55am
Friday - 2/16/18
Hot Topics in Tech ()
How Can Virtual Reality Help My Business?
HT-14
Group Editorial Director
TMC
Virtual and augmented reality are finally starting to penetrate the business space, opening the door for innovation and entrepreneurship. While there are some easy early adopter targets in niche markets, mainstream adoption will rely on the ability for innovators and developers to build virtual, augmented and mixed reality applications that will help solve business problems and create exciting new customer experiences. This session will take a look at the evolution of VR/AR for business and explore opportunities that will lead to mainstream business adoption.
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
  The Blockchain Event
10:00-10:25am
Friday - 2/16/18
Hot Topics in Tech ()
Panel Discussion Details in Development
HT-17
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
  The Blockchain Event
10:30-10:55am
Friday - 2/16/18
Hot Topics in Tech ()
Optimizing Cloud Spend
HT-16
Many Private and Public Entities have spent valuable resources to create a Business Intelligence Infrastructure. Regardless of tool or vendor, much of this exists on-premises and requires a certain amount of maintenance and support. Now that cloud vendors have become more prevalent, the question has now become how much should be spent to standardize in the cloud given how much has already been spent. This session uses real-world decisions and experiences to discuss needs, how to achieve them, risk analysis, expense analysis, and a roadmap for migrating to the cloud: what, when, cost, and ongoing support.
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
  The Blockchain Event
11:00-11:55am
Friday - 2/16/18
Hot Topics in Tech ()
Ransomware: How We Hack Back
HT-15
Principal Security Engineer & Evangelist
Ivanti
The world of InfoSec can be a scary place. With the onslaught of ransomware, phishing schemes, rootkits, drive-by malware, and other rapidly evolving threats, enterprise security professionals are constantly challenged with staying ahead of the game. Sadly, a lot of them fail to do so. In this session, a 6x Microsoft MVP and current FBI InfraGard member will provide a look into how Microsoft and other emerging technologies are helping businesses of all types and sizes protect and defend themselves against these constant cyber threats.
Register me
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  MSP Expo
  SD-WAN Expo
  Service Provider Solutions
  The Blockchain Event

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