IVR & SPEECH RECOGNITION TRAINING

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Voice User Interface Design Training:

The Changing Telephone Channel

Optimizing IVR & Speech in the Age of Smartphones and Alexa

Fort Lauderdale, February 13-15, 2018

Register Today!

This two-day hands-on training workshop offers skills and knowledge required to plan, design, and implement effective touch-tone and speech recognition systems. It introduces key aspects of voice user interface (VUI) design including business issues, new technologies, and improved security.

EIG has provided IVR and Speech Recognition voice user interface (VUI) design training workshops for over 20 years. Participants learn from industry-leading experts at conference presentations or in our renowned VUI Design Training Workshop. More than 5,000 professionals have already attended our workshops.

This special workshop delivers the added value of being collocated with ITEXPO in Florida. Your pass includes all ITEXPO networking events and unlimited access to the ITEXPO exhibit floor - where you can meet with 100s of communications vendors.

Get Answers to the Following Questions

  • IVR Self-Service: Is it going away? If not, what can we do to make it better?
  • Natural Language: Why is improving first call resolution one of the key benefits?
  • Voice Biometrics: Who is using it where, and why?
  • Visual IVR and Omni-Channel customer service: Are they gimmicks or useful tools?
  • How will customers contact you using Chat, Siri, Alexa and other Intelligent Assistants?
  • And much more!

Description

The delivery of EIG/GM Voices courses is hands-on and highly participative. Through numerous examples, case studies, and research, you will learn specific and scientifically-proven techniques that increase user interface performance and customer satisfaction while reducing errors. You will also get a chance to evaluate the quality of your current systems. The courses have been recently updated to reflect the latest trends, new research, and best practices.

Day 3 is optional and dedicated to one-on-one consulting appointments with experts from EIG and GM Voices. Participants also receive complimentary exhibit hall passes for the co-located IT Expo.

Learn How To

  • Design a customer-focused voice user interface that really works.
  • Effectively mix simple touch-tone menus with natural language and directed dialogue speech recognition for maximum coverage and minimum errors.
  • Evolve traditional IVR self-service to accommodate Smartphones, Chat, Siri, Alexa, and other Intelligent Assistants
  • Take advantage of artificial intelligence to design more predictive user experiences

Who Should Attend?

This training course is aimed at those responsible for customer contact applications, including call center directors, managers, and application developers. The course applies to customer service, sales and technical support applications from virtually every industry. The focus of the course is on customer self-service and call steering with the technology details required to design effective applications. Both novices and IVR experts have attended and recommend this workshop.


REGISTRATION INFO

EARLY BIRD - NOW THROUGH JAN 26:

$1,295 Register Today!

STANDARD PRICE

$1,495

ADDITIONAL REGISTRANTS FROM SAME COMPANY

$1,195




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