Compliance is a critical measure in the industry today. Across the globe, strict regulations are growing in prevalence, as security is mission critical in today’s digital world, and without question data is every businesses most important asset. In the realm of call recording, compliant solutions are a prerequisite, and reaping the reward is Boca Raton, Fla.-based Call Cabinet.
An ITEXPO veteran, Call Cabinet’s Ryan Kahan, came to Fort Lauderdale this week to make a splash – pretty standard for the call recording firm. Last year at ITEXPO, CallCabinet unveiled Atmos 2.0, its second iteration of the cloud-based call recording solution. Kahan noted, “This has been a crazy year...the growth has been phenomenal,” which brings us to today’s announcement – Atmos Plus.
With Atmos Plus, CallCabinet is bringing the power of on-premises to the cloud. The a la carte type offering allows Telecoms and Internet service providers (ITSPs) to cater to need by selecting features like agent screen capture, employee evaluation and training, employee and supervisor notes as well as compliance support. The low cost, pay as you grow model, allows telecoms and ITSPs to cut cost exponentially, while gaining a solution compliant with PCI, MiFID (II) /MIFR, HIPAA standards.
CallCabinet’s debut call recording solution, Carbon, is the foundation for this Atmos Plus in that the team wanted to take premises-based performance to the cloud. Working with several current customers to hone the solution, there are no superfluous components – customers can take what they want and leave the rest.
Kahan explained, “At the end of the day a customer has a budget,” and the “product has allowed us to make our customers far more competitive in individual markets.” Telcos and ITSPs can offer a robust solution, at a fraction of the cost.
Historically, CallCabinet started with an on-premises approach in Carbon, but Kahan reports that since the launch of Atmos, the growth has been explosive to say the least. And, he credits compliance as the impetus for the firm’s burgeoning success.
According to Kahan, CallCabinet has the only solution with desktop client to record Skype for Business – as far as he knows. The cloud-based, software-as-a-service company started with a container, but today is expanding integrations and capabilities to meet the growing demands of an omnichannel world with long term goals of document management, speech analytics, message recording and more.
Edited by Stefania Viscusi