ITEXPO is in full swing, and in the flurry of its first full day of content, hosted voice, UC and SIP trunking service provider Broadvoice announced the arrival of a 100% uptime Service Level Agreement (SLA) for its VoIP customers, furthering its commitment to delivering an exceptional customer experience.
"Our business customers count on us for their communication needs – not most of the time, but all of the time," said George Mitsopoulos, Chief Product Officer for Broadvoice. "A 100 percent SLA backs up our commitment to delivering a stable, secure and reliable network for customers of our hosted voice, UC and SIP trunking services."
The cost of downtime is clear, as Gartner notes that with a 99.9% SLA for voice services, users can expect nearly nine hours of downtime annually, with an average cost of $5,600 per minute. Broadvoice set out to be second-to-none in service delivery, and its enhanced cloud-powered, b-hive platform and network infrastructure is up to the task.
"Our resilient infrastructure coupled with multicarrier relationships gives Broadvoice customers the ability to rest easy knowing that we've got them covered," said Mitsopoulos. "Broadvoice is so confident in the reliability of its network that we're putting our money where our mouth is and offering credits to customers in the unlikely event that they experience downtime or even degraded quality of service."
Communications are central to business success, and putting a price on downtime makes choosing the right VoIP provider all the more important.
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Edited by
Maurice Nagle
