Collocated
Events

Speaker Schedule

Thank You for Participating in the Florida Event - 2025 Information Will Be Available Shortly.

Until then, check out what happened in at the Florida 2024 event.

The ITEXPO 2018 program is currently being built, however, if you are interested in speaking at one of our collocated events, please click the below logos to apply.

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KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Florida 2024 Speakers

MSP Expo Business Track

Russell Kuhl

Director of Technology, 1 Point Networks

1 Point Networks

Russell has over 25 years of IT experience and has been the Director of 1 Point for 9 years. He spent 11 years spent running the information technology department for a technology-focused association management company. He also managed IT for a local school district and worked for local IT consulting companies. Throughout his career, his focus has been aligning IT with an organization’s business goals while still focusing on the financial bottom line. Whether it is a server virtualization project, an office relocation, a cloud migration project, or a website roll-out, he knows the project must be delivered on-time and on budget and with the results the client expects. He holds multiple technology and security certifications, including ISC2’s Certified Information Systems Security Professional (CISSP) and the PCI Security Standards Council PCI Professional (PCIP). In his spare time, Russell is an avid history buff (“See Mom, you can be a history major and get a job!”) and spends as much time as possible on the water with his family.

Session(s):
MSP Expo Business Track

Melton Littlepage

CMO, 1Password

1Password

Melton Littlepage joins 1Password as Chief Marketing Officer (CMO) with a 20+ year track record of innovation, category creation, and growth acceleration at innovative technology companies. Melton was most recently the CMO at Outreach, the leading sales execution platform helping individual sales reps and whole revenue organizations create more pipeline and close more deals. At Outreach, Melton led the global teams responsible for strategic communications, brand, demand generation, customer expansion, product marketing, community, and sales development. He joined Outreach from Tenable, where he led marketing for one of the most respected and innovative brands in cybersecurity and helped the company evolve from consumer and SMB markets into enterprise. Prior to Tenable, he served as senior vice president of marketing at New Relic and as CMO at Schoology, the edtech leader acquired by PowerSchool. He also held a succession of marketing leadership roles for more than 10 years at Concur, a multi-billion dollar global B2B SaaS leader. Melton, his wife, and his three labrador retrievers are located in the suburbs of Washington, DC.

Session(s):
Cybersecurity Solutions Theatre

Tyler Gittens

Solutions Engineer, 1Password

1Password

Tyler Gittens was born and raised in the heart of Texas, and has dedicated his career to the dynamic world of technology. With a solid foundation in the tech sector, hes had the privilege of serving over 100 companies as a Managed Service Provider (MSP) in Dallas, Texas. As a Solutions Engineer at 1Password, Tylers journey has been shaped by a passion for solving complex problems and leveraging technology to drive business success.

Session(s):
Future of CX

Jared Smith-Mickelson

VP of Engineering, 8x8

8x8

Jared Smith-Mickelson serves as 8x8s Vice President of Engineering. Jared joined 8x8 in 2015 to modernize the companys tech stack and development practices. He has led a variety of technology groups, including unified communication apps, core telephony, and analytics, and currently oversees the company’s contact center engineering efforts. He is especially passionate about customer value, quality, and iterative design. Prior to 8x8, Jared built and ran R&D at Jive Softwares Palo Alto headquarters. There, he delivered industry-first communication and collaboration solutions for large enterprises, most notably social search, mobile, vanity metrics, and the app store. He has also held senior leadership posts at Cisco and early stage start-ups. Jared began coding at the age of nine, holds Bachelor and Masters degrees in Electrical Engineering and Computer Science from MIT, and is a member of the Sigma Xi research society.

Session(s):
Future of Work

Justin Robbins

Evangelist, 8x8

8x8

Justin Robbins, brings 20+ years of diverse expertise across the customer experience, including roles in operations, professional services, and technology. He specializes in helping business leaders understand and overcome their obstacles to delivering exceptional service interactions resulting in long-term loyalty. He is a member of the Advisory Board at CX Accelerator (a non-profit community for Customer Experience professionals), on the Board of Directors for the Quality Assurance and Training Connection, and currently serves as Evangelist at 8x8 where he works to build awareness and understanding for how businesses can best address their most pressing CX communications pain points.

Session(s):
MSP Expo Business Track

Jurgen Schwanitz

Owner, ACT COMPUTERS

ACT COMPUTERS

Born in Germany an immigrated to the USA in 1990, now age 47 residing in Vero Beach, Florida. First computer in 1983 VIC20 and Commodore 64, first PC in 1991. Originally persued programming but developed into I.T. services. 1993 First I.T. repair tech job after high school, 5 tech company but was promoted to main tech after 1st year. 1995 Started ACT COMPUTERS with very humble beginnings and grew from 500 square feet retail and MSP to 3500 square foot location after mayor expansion in 2010. Now employing 10 full time technicians are known for quality and effienct work in Indian River. Our business is very uniqe as we are one of the only real remaining Computer retail stores left with MSP. We offer 24 hour service. > One of the first Microft OEM Systems builders > Lenovo retailer > Numerious tech qualifications throughout years. >Skilled in programming languages Assembly and C++. >Host of TECHTALK show

Session(s):
MSP Expo Tech Track

Bernard Breton

CEO, Adaptiv Networks

Adaptiv Networks

Bernard is an experienced executive in the field of telecommunication software, with international experience in marketing, sales, product management, research & development, business operations and mergers and acquisitions. Bernard has led start-ups and spin-offs; and held leadership positions in large international companies including Ericsson and InfoVista. Bernard is an Electrical Engineer by education and a customer focused business executive by inclination.

Session(s):
Enterprise Metaverse

Adrian Moise

Founder & CEO, Aequilibrium

Aequilibrium

Adrian is the founder and CEO of Aequilibrium, one of the top 5 digital agencies and fastest-growing companies in BC, and the winner of several VancouverUX awards for digital product design. Our vision is to enrich people’s lives by crafting remarkable digital experiences. We provide end-to-end consulting and implementation services: Strategy, Design, and Development. We envision, design, and develop web, mobile and XR solutions for progressive organizations who want to be more resilient, differentiate, and grow. Adrian has been building immersive experiences for over 20 years, starting as a Lead Game Developer for Ubisoft, and Development Director for Electronic Arts, where he helped build the mobile gaming division! His agency work includes clients like Microsoft, Nintendo, Pokemon, Bioware, and Electronic Arts. Adrian holds a Postdoc from the University of British Columbia and a Ph.D. in Computer Science from Simon Fraser University. Committed to lifelong learning, Adrian took executive education training at Wharton and Harvard.

Session(s):
MSP Expo Business Track

Blake Wetzel

CEO, AIQ

AIQ

Blake Wetzel serves as chief executive officer of AIQ, a leading provider of comprehensive, data-driven technology procurement services. In this capacity, Wetzel is responsible for the company’s strategic initiatives, developing the company’s services and solutions, and developing and sustaining relationships with channel and referral partners, such as private equity and institutional investment groups. Before joining AIQ, Wetzel served as both chief operating officer and chief revenue officer at TERAGO, Canadas largest private cellular network provider. There, he led revenue-generating activities, including sales, marketing, product management, and customer experience, contributing to TERAGOs market presence.Prior to TERAGO, Wetzel held executive sales, business development, and operational roles at leading technology companies including Rackspace, CenturyLink, and Qwest. At Qwest, he held several positions in Financial Planning and Analysis, focusing on cost reduction and operational efficiency, and gaining valuable experience that he brings to AIQ. Wetzel holds a Bachelor’s degree in Economics from the University of Maryland. He resides in the Denver area.

Session(s):
ITEXPO 'Shark Tank'

Rob Sims

CTO & Founder, Alchemi Defender

Alchemi Defender

Session(s):
Service Provider Technology

Anthony Marcello

Director of Sales - Western Region, Alianza

Alianza

Anthony Marcello, with 30 years of expertise in wireline (VoIP) and wireless (4G/5G) networks, currently serves as the Western Regional Director of Sales at Alianza, bringing a wealth of experience to the intersection of cloud computing, 5G networking, and VoIP solutions. With a remarkable 20-year tenure at Microsoft/Metaswitch as an Account Executive and Solution Architect, Anthony has played a pivotal role in advancing digital modernization and network transformation for tier 1/2/3 carriers. His bright career encompasses leadership roles in product management and sales at Lucent, Siemens, CopperCom, and Netspeak Corporation. Beyond his professional accomplishments, Anthony finds solace in fishing on the rivers and hiking the serene landscapes of Utah, Alaska, and Montana.

Session(s):
MSP Expo Business Track

Tommy Simon

CRO, Amzur Technologies

Amzur Technologies

Tommy Simon is a CEO, entrepreneur, investor, growth strategist, and sales consultant with a strong financial and technology background. He has founded and successfully sold consulting and product companies.Mr. Simon has participated in multiple acquisitions as both buyer and seller. Additionally, he has worked with clients with an aggressive acquisition strategy (2 per month), as a managed service provider. His teams have built IP for MDM, Data Extract, and multi-organization reconciliations.He also founded The Executive Advisory Group, an exclusive membership for Tampa’s top CEOs, executives and investors that provided acquisition strategic services to stage two organizations.Previously, Mr. Simon was an active investor and advisor for multiple startups and was CEO of Technology Brokers &Advisor, a company that helps organizations select the right outsourcing or partner for their businessExperience:?Founded and sold Xcelligent, a Microsoft Managed Gold Partner?Provided services to over 150 clients?Won Small Business of the Year (30+ employees)?Investor in over 20 companies with ongoing operations?Sold product rights for an automated procurement workflow tool?Fractional CSO for multiple companies?Exceeded 12 million in new sales as an individual contributor?Ranked in top 10 of 100+ salespeople in 2004 for Sogeti/Cap Gemini?Ranked in top 10 of 105 salespeople in 2003for Sogeti/Cap Gemini?Operations Manager for 20 offices and 300mm in revenue?Director of Reporting for 600mm firm?Merger & Acquisition deal maker and strategist.

Session(s):
Generative AI

Christopher Carter

CEO, Approyo

Approyo

With over 25 years of experience in the IT industry, I am a visionary and passionate leader who drives innovation and growth for Approyo, Inc.. This global company provides SAP and cloud solutions for enterprises. I have been recognized as a top business winner, an ACQ award recipient, an Inc. 500 and 5000 honorees, and a Forbes Coaches Council member for my achievements and expertise in the IT field. As the chairman and CEO of Approyo, I am focused on unlocking the power of data with AI and chatbots and delivering cutting-edge cloud computing services for SAP customers. I have been at the forefront of the technology revolution, creating the first SAP cloud ever used by a SAP client in 2005 and the first SAP HANA production cloud used by a blue-chip client. I am also a co-founder of Impala Ventures, an investment firm that supports startups and entrepreneurs in the IT sector. I am committed to building a culture of excellence, collaboration, and customer satisfaction at Approyo and beyond.

Session(s):
Cybersecurity Solutions Theatre

Val King

CEO, Ascent-Portal

Ascent-Portal

The Ascent Security Compliance Portal is a secure, real-time, collaborative web-based platform helping SMB organizations manage their Governance, Risk, and Compliance risk across 50+ frameworks of controls, including HIPAA, HITECH, NIST, ISO 27001, etc. Modules include: Assessment & Compliance, Governance, Risk Assessments, Business Continuity, Cybersecurity, Vendor Management, Audit Management, Security Training, and Reporting. As CEO of White hat Virtual Technologies, founded in 2012, and Ascent Portal, founded in2015, Val is responsible for day-to-day operations and leading product development and Technology strategy. Val consults with client leadership teams outside of day-to-day operations to help them understand and manage IT from the C-Suite, secure their organizations, and extract maximum value from their IT investment. Val embraces an unconventional approach towards IT Operations, prioritizing user experience over infrastructural excellence as the key IT operations benchmark. In todays fractured cybersecurity landscape, Val stands apart, advocating for collective action over solitary pursuits. Val states that isolated investments in security by individual companies are not sufficient to ward off advanced, organized cybercrime organizations. Val lives in Austin, Texas, with his wife, and father of two daughters.

Session(s):
Enterprise Technology

Oshri Moyal

CTO & Co-Founder, Atera

Atera

Oshri is CTO & co-founder of Atera, the first AI-powered IT management platform connecting remote monitoring & management with helpdesk and ticketing. Today, he leads the engineering team as well as Ateras technological vision. He was formerly the sole developer of a breakthrough SMB Firewall and spent years in the MSP field. Oshri has been developing software since the age of 14, and is also a non-conforming innovator and a professional football player.

Session(s):
Enterprise Technology

Gil Pekelman

CEO & Co-founder, Atera

Atera

Gil is the CEO and co-founder of Atera, the first AI-powered IT management platform connecting remote monitoring & management with helpdesk and ticketing. Prior to founding Atera, Gil held senior positions at Indigo NV (HP) and Exanet (acquired by DELL). He has a degree in Economics and Management from Tel-Aviv University (Cum Laude) and is the sole inventor of three patents.

Session(s):
Service Provider Technology

Bana Qashu Young

Vice President of Sales - East, AVANT

AVANT

Session(s):
Keynote Presentation

Drew Lydecker

President & Co-Founder, AVANT Communications

AVANT Communications

Drew Lydecker is the President and Co-founder of AVANT Communications. Drew comes from a family of entrepreneurs who have continually pushed the envelope in disrupting the status quo by focusing on high value and high touch solutions. Drew built AVANT to fill a void in the market created by the accelerating pace of change in IT. Prior to this, Drew worked as a Voice & Data specialist at CDW where he played a key part in helping CDW become one of the largest telecommunications agents in the world.

Session(s):
Future of Work

Susan Terry

Global VP for Portfolio Maximization, Avaya

Avaya

As the GVP for Portfolio Maximization, Susan and her team lead the way in driving migration andinnovation strategies for Avaya customers and prospects. Providing 360 degree support and influence tothe global go-to-market offer teams and field sales organization that enable Avaya’s best in classmethodologies for CX journeys and innovation.Prior to the Portfolio Maximization assignment, Susan led Avaya’s North American Cloud Specialistorganization for 4 years, serving as the point of Avaya’s effort to establish UC/CC/CX presence and cloudmarket share. Outside of Avaya, she served as the VP Intl VAR Channel for inContact, as well as a VP ofProduct Management for CTIGroup where she sold and managed the delivery of an OEM multi-tenantcontact center platform for Broadsoft.

Session(s):
Keynote Presentation

Alan Masarek

President and CEO, Avaya

Avaya

Alan Masarek is President and Chief Executive Officer. He brings over 30 years of software and cloud-based business experience. Alan is an industry innovator with deep expertise in enterprise communications, information technology and business services. He most recently served as Chief Executive Officer and a member of the Board of Directors of Vonage Holdings Corp. In this role, which he held from November 2014 to June 2020, Alan led the company through an era of transformation from a VoIP-based residential phone provider into a global enterprise cloud communications company. Over the course of his tenure, Vonage completed eight acquisitions and its market capitalization increased severalfold. As importantly, Mr. Masarek led a revitalization of Vonage’s culture, creating a talent-driven organization with a culture of agility, technology innovation and customer centricity.Prior to Vonage, Alan served as Director, Chrome & Apps at Google, Inc. from June 2012 until October 2014, following Google’s acquisition of his prior company, Quickoffice, Inc. Alan was Co-founder and CEO of Quickoffice from June 2007 to June 2012. Under his leadership, Quickoffice became one of the world’s most widely used mobile productivity software solutions, engaging more than 26 million registered users at the time of Google’s purchase. Alan earned his M.B.A., with Distinction, from Harvard Business School and his B.B.A., magna cum laude, from the University of Georgia.

Session(s):
Future of CX

Jay Patel

GVP, Product Management, Avaya

Avaya

Jayesh (Jay) Patel serves as the Global Vice President of Product Management at Avaya, bringing over 30 years of experience as a seasoned global executive. His expertise lies in developing and implementing growth strategies, innovating products, and driving profitable revenue growth. Prior to his role at Avaya, Jay held the position of Chief Product Officer at Kandy Communications, a provider of white label cloud communications solutions to service providers. In this capacity, he contributed to the development and success of innovative communication solutions. Before his tenure at Kandy Communications, Jay served as the Chief Product Officer at Vonage, a leading business cloud communications provider. There, he led product management for UCaaS, CCaaS, and CPaaS product lines, playing a pivotal role in the post-acquisition portfolio diversification and integration, which led to significant revenue growth. Earlier in his career, Jay held various leadership positions at Motorola, where he spearheaded corporate strategy and product development. His diverse experience positions him as a strategic leader with a proven track record in shaping successful product strategies and driving business growth.

Session(s):
MSP Expo Tech Track

Noah Case

, Avetta Global

MSP Expo Tech Track

Mike Nowak

SVP Sales, BCM One

BCM One

In his role as Chief Revenue Officer, Mike Nowak has revenue generation and salesstrategy responsibilities for the BCM One family of brands including BCM One Retail,Pure IP, SkySwitch, SIP.US, SIPTRUNK, and Flowroute. Additionally, Nowak leadsBCM One’s sales engineering and sales operations teams, and is responsible for salesintegration and go-to-market strategy for all M&A activity. His highly strategic andstructured approach—for setting policies; making product, pricing, process, andsystems decisions; aligning team skills; and more—has enabled him to successfullyintegrate nine acquisitions while avoiding cross-over inefficiencies and channel conflictwithin the different business segments and maintaining a consistently high sales-toprofitratio.Nowak was previously the Vice President of Sales at nexVortex, which was acquired byBCM One in 2020, helping build the organization from a small start-up to a growthcompany validated with over 40 consecutive quarters of revenue growth and recognitionon the Inc. 5000 list of fastest-growing companies 10 years in a row. Nowak also heldchannel sales positions at Aspen Consulting and Bandwidth.com, and he started hiscareer in technical sales at IBM.Nowak was named to the prestigious list of Channel Chiefs by CRN® in 2022,representing top leaders in the IT channel who excel at driving growth and revenue. Heholds a B.A. in Marketing from Michigan State University.

Session(s):
MSP Expo Business Track

Cam Roberson

Vice President, Beachhead Solutions

Beachhead Solutions

Cam Roberson is Vice President of Channel Sales for San Jose-based Beachhead Solutions, a provider of cloud-managed PC & mobile device encryption, security and data access control for MSPs. Cam has been with Beachhead for more than 15 years, and led the companys pivot to support MSPs—a key component in Beachheads growth. Earlier in his career, Cams firm BGG—an SF Bay Area top-10 advertising agency—was successfully sold in 2006. Shortly thereafter, Cam was invited to Beachhead to lead marketing efforts. Cam began his career with Apple Computer, where he held several senior product management roles in the computing and imaging divisions. He holds a BS in Marketing & Finance and an MBA from the San Jose State University Lucas School of Business.

Session(s):
Generative AI

Chris Carr

Co-Founder, Black Land Ownership

Black Land Ownership

My work is intentionally disruptive and confrontational and does not meet racist or sexist ideology where it is. I believe in providing teams and individuals with the vocabulary and language necessary to have challenging conversations in a productive manner, reconcile conflict that arises and provide information around awareness of cultural biases as well as tools to mitigate bias. My work is not performative and its not a checklist of what to say in order to sound “woke”. I start by surveying the overall structure of a company and the specific companys culture in order to work in custom fashion with each institution, group or community. I stay away from generic templates and instead create a custom made analytical survey and a solution-based problem-solving protocol that is uniquely suited to the company, institution or groups needs.

Session(s):
Generative AI

Dipika Mirpuri

CEO, Brightpoint AI

Brightpoint AI

Dr. Dipika Mirpuri is a visionary leader and seasoned expert in the field of artificial intelligence. As the CEO of Brightpoint AI, she spearheads the companys innovative endeavors in AI, leading a team dedicated to pushing the boundaries of technology. With a profound expertise in areas such as defect detection, document management, computer vision, and machine learning, Dr. Mirpuri is at the forefront of transforming industries through cutting-edge solutions. Her career is marked by a commitment to excellence, driving advancements that bridge the gap between human intelligence and technological innovation. Driven by a passion for leveraging AI for real-world impact, she has played a pivotal role in the development of groundbreaking solutions that optimize processes and enhance efficiency. Dr. Mirpuris leadership extends beyond the confines of her title, as she actively contributes to the discourse surrounding the responsible and ethical use of AI. Her commitment to pushing the boundaries of what is possible in the world of technology, coupled with her dedication to creating a positive impact on society, establishes Dr. Dipika Mirpuri as a prominent figure in the realm of AI and leadership.

Session(s):
Enterprise Technology

Gerry Christensen

Head of Partnerships and Regulatory Compliance, Caller ID Reputation

Caller ID Reputation

In his current role, Gerry Christensen is responsible for regulatory compliance as an internal advisor to Caller ID Reputation® and its customers as well as externally in terms of policy-making, industry solutions and standards. In this capacity, Gerry relies on his knowledge of regulations regarding B2C communications engagement. This includes the Truth in Caller ID Act, the Telephone Consumer Protection Act of 1991, state mini-TCPA laws and statutes governing consumer contact, various Federal Communications Commission rules, and the Federal Trade Commissions Telemarketing Sales Rule (FTC TSR). Christensen coined the term, Bad Actors Dilemma, which conveys the notion that unlawful callers often (1) dont self-identify and/or (2) commit brand impersonation (explicit or implied), when calling consumers. These rules are addressed explicitly in the FTC TSR (see 310.3 and 310.4) and implicitly in the Truth in Caller ID Act. Christensen has expertise in VoIP, messaging and other IP-based communications. Gerry is also an expert in solutions necessary to identify unwanted robocalls as well as enabling wanted business calls. This includes authentication, organizational identity, and use of various important data resources such as the DNO, DNC and RND. Gerry is also an expert in technologies and solutions to facilitate accurate and consistent communications identity. This includes authentication and validation methods such as STIR/SHAKEN as well as various non-standard techniques. His expertise also includes non-network/telephone number methods such as cryptographically identifiable means of verifying organizational identity. In total, Christensens knowledge and skills make him uniquely qualified as an industry expert in establishing a trust framework for supporting wanted business communications.

Session(s):
MSP Expo Business Track

Etay Maor

Sr. Director Security Strategy, Cato Networks

Cato Networks

Etay Maor is the Sr. Director Security Strategy at Cato Networks and an industry recognized cyber security researcher and keynote speaker. Previously, Etay was the Chief Security Officer for IntSights where he led strategic cybersecurity research and security services. Before that Etay held numerous leadership and research positions as an Executive Security Advisor at IBM where he created and led breach response training and security research and as Head of RSA Security’s Cyber Threats Research Labs where he managed malware research and intelligence teams and was part of cutting edge security research and operations. Etay is an adjunct professor at Boston College and holds a BA in Computer Science and a MA in Counter Terrorism and Cyber Terrorism. Etay is a frequent featured speaker at major industry conferences and is part of RSA Conference and QuBits conference committees. He is often tapped by major news outlets for his astute commentary on and insights into the cybersecurity news of the day.

Session(s):
Future of Work

Joe Markwith

MOAT Chief Strategist, CDW

CDW

Since 1986, Joe’s background has been centered around consulting into emerging technologies and helping companies transform to benefit from tectonic shifts. Starting with emerging PC CAD/GIS solutions in the mid 80’s, transforming engineering departments across North and South America, to the late 90’s moving healthcare companies into the internet and online healthcare to digital public relations, economic development, government relations, first mover in mobile development and 3D printing. Joe later moved to IBM in 2015, followed as a Digital Architect for Sirius Computers 2018 consulting to conversational AI, now CDW’s Chief MOAT Strategies. MOAT (Mastering Operational AI Transformation) is a senior leadership engagement and programmatic approach aimed at separating the signal from the noise to drive true AI sovereignty. The program equips leadership with a common language, agility, and actionable business understanding of opportunities and risks all aspects of your business. Mastering Operational AI Transformation is a continuous goal that assess the business impact of disruptive technology.

Session(s):
Future of Work

Gideon Adler

Solutions Executive Shouth East Majors, CDW

CDW

Gideon Adler is a Solutions Executive as a Large Enterprise resource for technology services, helpingclients maximize their software investments in the modern, frictionless, cloud-enabled, work-fromanywhere digital era. Adler leverages his nearly two decades of business experience — and CDW’sstrength to transform, accelerate and secure customers’ digital estates — to help his clients getorganized, understand options, and maximize returns on their largest IT investments.

Session(s):
Generative AI

Roger Campbell

Sr. MOAT Principal Consultant, CDW

CDW

Roger started his career as a Reliability Engineer for proprietary DoD projects, where he became an early adopter and practitioner of software reliability engineering practices, characterizing full system engineering reliability aspects of mission critical software. He has worked with several companies, providing expertise in Software Quality, Release Management, DevOps, and automation, with focus on regulatory assessment, tool migration and consolidation, process improvement, and organizational change efforts. Passionate about enabling robust strategies, Roger trained project teams and performed well over 100 assessments for various companies across many industries to achieve desired maturity or regulatory business goals. With a strong desire to demystify regulatory language and change perceptions of regulatory activities from hoops to be jumped through into springboards for organizations to gain efficiencies, Roger holds patented solutions in cross referencing and measuring compliance against multiple models, such as CMMI, ISO, and Malcolm Baldrige. Roger engineered and was recognized with a special inventions award for s developed solution to assess software safety integrity levels for slight navigation software that could be a physical safety risk.

Session(s):
MSP Expo Tech Track

Jaseem Masood

Founder & CEO, Ceburu

Ceburu

With over 22 years of experience in technology and artificial intelligence, Jaseem Masood is a seasoned leader and visionary in Silicon Valley. Currently serving as the Chief Executive Officer of Ceburu AI-driven RMM Software Solutions, Jaseem brings a wealth of expertise and a track record of success marked by innovation and excellence. His journey includes significant roles as the Vice President of Engineering at Trimble Inc. and the Director of Engineering at Cisco, where he played pivotal roles in shaping technological landscapes and contributing to cutting-edge software solutions. Jaseem’s career is characterized not only by professional accomplishments but also by a profound passion for technology. His commitment to staying ahead of industry trends and understanding the evolving AI landscape positions Ceburu as a leading force in AI-driven RMM Software Solutions. As CEO, Jaseem is dedicated to driving Ceburus mission of delivering state-of-the-art solutions, empowering businesses to optimize their IT infrastructure through cutting-edge AI-driven Remote Monitoring and Management software.

Session(s):
ITEXPO 'Shark Tank'

David Thrower

CEO, Acting CTO, Cerberos AutoML Platform

Cerberos AutoML Platform

David Thrower has over a decade of experience in pharmaceuticals, life sciences, and IT. David has implemented enterprise LIMS systems for the life sciences industry and federal government. David holds a masters from University of Florida College of Pharmacy and is a Google Cloud Platform certified Professional Machine Learning Engineer.David is originally from northeastern Alabama and has been in the Jupiter and Palm Beach Gardens area over the majority of the last 12 years. David is engaged to Jennifer V. Lopez, has stepchildren, but none of his own … yet. David is a member of the Church of Christ and his faith and open minded nature lead him in his career to focus on technology that empowers people and ushers in a better and more just world.

Session(s):
Enterprise Metaverse

Kara Wood

Founder, Charle

Charle

Drawing on an illustrious career that spans over two decades, Kara Wood stands at the forefront of the intersection between technology and marketing, pioneering innovative strategies within the metaverse and beyond. As a visionary Co-founder of a Web 3 Metaverse marketing agency, Charle.io, Kara Wood has adeptly navigated the digital frontier, crafting immersive brand experiences that resonate in the virtual realm. This expertise is underpinned by a profound understanding of Web 3.0 dynamics, augmented by Karas foundational skills in design, development, and creative content. Beyond the digital landscapes of the metaverse, Kara has also made significant strides in the health and wellness sector as the co-founder and COO of Healthspan.digital. This venture is testament to Kara’s commitment to leveraging cutting-edge technologies like precision medicine and genomics, aiming to revolutionize personal well-being and extend the health span of individuals.Karas role in shaping the companys vision and strategy underscores a deep-seated belief in the power of innovation to drive societal progress. Karas entrepreneurial journey is marked by a series of strategic leadership roles across various industries, from directing a premier corporate advisory to orchestrating digital marketing strategies for highly regulated financial businesses. Each role has showcased Karas adeptness at navigating complex regulatory landscapes, driving change management, and fostering deep-seated partnerships across traditional and interactive media. Most recently helping to Co-found a web 3 peer community called www.joinSalon a group of Web3 enthusiasts that meets weekly to discuss Web 3 articles. Armed with a rich skill set that includes project management, financial projection, strategic communications, content development, and digital marketing, Kara brings a holistic and forward-thinking approach to every venture. This multifaceted expertise has not only fueled the success of Kara’s business endeavors but has also positioned Kara as a thought leader in the realms of marketing, technology, and wellness. As a speaker at the upcoming Enterprise Metaverse Conference, Kara is poised to share insights into the transformative potential of marketing in the metaverse, drawing from a wealth of experience that bridges the gap between the virtual and the tangible, the digital and the personal. Attendees can look forward to a compelling narrative that weaves together the threads of innovation, leadership, and a relentless pursuit of excellence.

Session(s):
Future of CX

Brian Heikes

Director of Product Management, Webex Connect, Cisco

Cisco

Session(s):
Future of CX

Alex Lopez

Engineering Leader for Collaboration, Cisco

Cisco

Alexander is A growth-minded technical leader with over 25 years expertise for High Tech applications in engineering management, highly experienced in Unified Communications, Customer Relationship Management, Wireless, Security, and Data Networking Solutions. Currently Alexander is the Americas Collaboration Engineering Theater Leader for Global Enterprise, US Commercial, and the US Public Sector Pursuit Segments for Cisco Inc.

Session(s):
Enterprise Technology

William Mendez

Former CISO, City of Miami

City of Miami

William Mendez is a seasoned Chief Information Security Officer and a leading voice inAI-driven cybersecurity. With over two decades of experience at the forefront of digital defense,William has dedicated his career to innovating cybersecurity strategies in the face of evolvingthreats. As an advocate for robust AI governance and resilient cybersecurity infrastructures, hebrings deep insights into preparing for and mitigating AI-age cyberwarfare. His work focuses onintegrating advanced AI technologies to enhance threat detection and response, ensuringorganizations are fortified against multi-modal cyberattacks. Williams strategic vision andexpertise make him a pivotal contributor to discussions on safeguarding our digital future in theage of artificial intelligence.

Session(s):
Enterprise Technology

Corey McFadden

Chief Product Officer, ClearlyIP

ClearlyIP

Corey McFadden combines a deep passion for product excellence and innovation with a proven track record in the telecommunications industry. She has been responsible for leading large-scale enterprise communication and contact center projects, including multi-national transformational initiatives for prominent Fortune 100 companies. Corey’s multifaceted experience, spanning entrepreneurship, product development, and government relations, led to her role as Chief Product Officer at ClearlyIP. A leading provider of communications solutions ranging from its flagship omnichannel Cloud UCaaS platform to IP Handsets, ATAs, and solutions tailored to the hospitality industry, ClearlyIP is a fast-growing company led by a team of innovative telecom entrepreneurs and open-source pioneers. Corey’s role at ClearlyIP involves delivering cutting-edge products and services that expand the boundaries of workforce productivity and user empowerment.

Session(s):
MSP Expo Business Track

Sean Frank

Founder & Managing Partner, Cloud Equity Group

Cloud Equity Group

Sean Frank is the Founder and Managing Partner of Wall Street-based asset management firm Cloud Equity Group. He is also widely recognized as a M&A expert, mentor to young entrepreneurs, captivating keynote speaker, and avid philanthropist. Although he is one of the youngest investment managers in New York, Sean’s incredible success is backed by more than 20 years of expertise and knowledge in originating, structuring, and managing investments. He started his career as an entrepreneur at the age of 12, and over the past two decades, he has accrued significant expertise in all aspects of private equity investing, particularly with leveraged buyouts. He has now become the go-to expert on investment opportunities across a broad spectrum of control ownership and direct lending opportunities. Founding Cloud Equity Group in 2013, Sean became the first manager of dividend focused investment vehicles in the web and cloud hosting infrastructure sectors. Using his passion and decades of experience in M&A, he led the firm’s transformation from an independent sponsor-based model to investing out of discretionary investment funds both in private equity and private debt asset classes

Session(s):
MSP Expo Tech Track

Elinor Johansen

SVP, CMO and Head of Sales, Cloudli

Cloudli

As CMO and Head of Sales, Elinor helps businesses discover their potential with Cloudli’s futurefocused solutions. She brings fifteen years of experience in telecommunications and SaaSevangelization, including marketing leadership roles with Intrado Enterprise Collaboration andLife and Safety, Cogeco Connexion and viiz communications.

Session(s):
Enterprise Metaverse

Eric Klein

COO, Cloudonix

Cloudonix

Eric is a Mentor for technology-oriented startups and VoIP security and fraud specialist, and a sci-fi author. He oversees the day-to-day operations at Cloudonix so the developers can focus on turning caffeine into code.

Session(s):
MSP Expo Business Track

Rick Murphy

CEO, Cogent Growth Partners

Cogent Growth Partners

Rick Murphy is the founding CEO and Managing Partner of Cogent Growth Partners, LLC. Since the companys inception in 2010, Cogent has closed more than 170 acquisition transactions for our firms clients in the IT Services sector across the USA; and still counting. A long-time entrepreneur with deep merger & acquisition experience in the technology space, he leads our 11-person Cogent team as we work through the acquisition transaction life-cycle, from initial candidate recruiting, due diligence, financial modeling, valuation, deal negotiation and transaction structuring, to the creation and completion of all the transaction documentation required; while always providing thoughtful consultation with the parties on both sides of the table, to help everyone make it through to a successful closing.

Session(s):
Future of Work

Hardy Myers

SVP, Business Development & Strategy, Cognigy

Cognigy

Hardy brings over two decades of experience in the Contact Center and Unified Communications software space to Cognigy. Previously, Hardy has held senior leadership positions with leading public and emerging private companies including Avaya, Intradiem and AVST. His areas of expertise include business and corporate development, strategy and business scaling and transformation.

Session(s):
Generative AI

Tim McLain

Director of Marketing, Commio

Commio

A passionate technologist at heart with more than 25 years of marketing experience, Tim McLain, Commios Director of Marketing, loves using technology to help businesses solve problems and grow their bottom line. Tim is happiest brainstorming new approaches to marketing and communications to help Commios partners better understand, trust, and embrace our cloud communications solutions. Tim has helped bring four Internet startups to life since 1993, spent several years as a newspaper reporter and TV news producer, and boasts long marketing management stints at ProQuest and Netsertive, a Google Premier Partner. Tim holds a B.S. from Kutztown University of Pennsylvania, and has Hubspot, 6Sense, Google Ads, and many other marketing technology certifications. In his spare time, he loves shooting and editing video, spending time with his wife Debbie and son William, riding long distances on North Carolina’s amazing bike trails, and enjoying the darkest craft beer he can find.

Session(s):
Future of CX

Henry Svendblad

President and CTO, Company Nurse powered by Lintelio

Company Nurse powered by Lintelio

Henry Svendblad is the chief technology officer of Company Nurse and President of the newly formed tech-focused venture, Lintelio. Henry draws upon over 25 years of experience leading technology teams across multiple verticals including healthcare, retail, marketing, and education. He has held positions as a CTO, VP of technology, and group director of technology solutions. Henry’s focus always has been helping organizations align business strategy with technology investments to ensure growth, productivity, security, and competitiveness. He can be reached via email, @hsvendblad on Twitter, and LinkedIn.

Session(s):
Keynote Presentation

Jesse Tuttle

Chief Hacking Officer, Compliology

Compliology

Jesse Tuttle, also known as Hackah Jak, is a worlds former most wanted hacker that has breached countless Fortune Companies, Foreign and Domestic Government and Military systems. Jesses past as a hacker has been analyzed in university case studies, textbooks, and research projects. His exploits have been reported in newspapers from New York to LA, across Europe, the Middle East, and Asia. He began his adventure to the dark side in 1994 by hacking his high school network. While searching online via dial-up BBS (bulletin board system) and newsgroups for hacking/phreaking tools, he discovered the world of pirated software (warez). Seeing an opportunity to provide warez to other students in his school, he took to IRC (Internet Relay Chat) and AOL (America Online) where he joined as a distributor and then became a software cracker. By 1996, he had carved out a niche for himself, specializing in reverse engineering Microsoft products like Windows Operating Systems, Outlook, Exchange, and IIS Web Server. His expertise in cracking registrations and uncovering zero-day exploits earned him respect and invitations from several hacker communities. Jesse shared his zero-day discoveries and began applying them by hacking websites and other internet-connected systems. His reputation as an expert in Windows exploitation led p4ntera to invite him to join Hackweiser in 2000. With Hackweiser, Jesse provided zero-day exploits for trading within the community and participated in defacing web servers, aimed at social recognition, and boosting Hackweisers underground status. The post-9/11 era in 2001 marked a significant turn for Jesse. While leading a hacking movement to gather information related to al-Qaedas cyber army, he supplied this intelligence to the U.S. Government and Military. This collaboration resulted in Jesse being contracted to pen-test and secure government and military systems. Arrested in 2003, while working with the FBI to take down a human trafficking network in his hometown, he got caught in a jurisdictional dispute between local and federal law enforcement. This conflict led to a prolonged pre-trial house arrest of 4 years, 4 months, and 28 days, heavily impacting his personal life. To move on and prioritize his family, including his wife and young daughter, Jesse accepted a plea deal in December 2007, ending this difficult period. In 2010, Jesse resumed his professional pursuits, delving into freelancing and consulting. He expanded his skillset to include web application development and geolocation-based gaming activities by 2013. His expertise spans a broad range of areas, including but not limited to cybersecurity, hacking, web/software engineering, and data compliance. He has been trained as a Certified Ethical Hacker, Computer Hacking Forensic Investigator, and Licensed Penetration Tester. Today, Jesse offers his broad experience and skills as a consultant and freelancer to a worldwide clientele, ranging from startups to Fortune-level enterprises.

Session(s):
Cybersecurity Solutions Theatre

Reese Tuttle

Founder, President and Chief Technology Officer, Compliology

Compliology

Reesë Tuttles journey in tech began under the guidance of a former world-famous Black Hat hacker - her father. Accepted to College at 13, she began her pursuit of a formal education in tech. She earned an Associate Degree at 16 then a Bachelor of Science in Computer Science at 17. Additionally, she completed four more associate degrees and became a Certified Encryption Specialist, all before graduating from high school with a STEM Honors Diploma. Work experience was built interning at two Fortune 100 companies, The Kroger Company in IT Product Development and General Electric in Secure Cloud Dev-ops. She co-opted several semesters at a financial firm focusing on cyber security, encryption, and compliance. Additionally, she worked on a Freelancer.com Preferred team which was the focus of a Freelancer Blog Success Story. Compliology.com (for resellers) and ManagedComply.com (for the retail market) are startups specializing in Data Compliance and Cyber Security, providing an innovative solution based on her experiences along with collaborations from law firms, lenders, insurance providers, top tech experts, and seasoned bug-bounty - former black hat hackers. These platforms are designed to provide a framework that addresses the complex data compliance challenges presented by FTC Safeguards (GLBA), CMMC, IRS 4557, NIST, and other International, National, and State level data regulations and frameworks. Accolades include multiple Hackathon victories including Major League Hacking, several speaking engagements at conferences. She received US Presidential “President’s Volunteer Service Award” for developing web platforms for nonprofits. Contributions to the Ohio Department of Education in establishing pathways to professional certifications for students. Leadership roles in TechOlympics (the nations largest youth-run tech conference) and INTERalliance (a 501c3 nonprofit connecting companies with talented tech youths). In her free time, she enjoys being a violinist and an athlete. She has earned her black belt in Mixed Martial Arts, and recognition from US Lacrosse as All-Academic and First Team All-State Girls Lacrosse Goalie. As a passion project, she fully rewired a 1974 Volkswagen Super Beetle. Currently, at 18, shes a 5th year Software Development student at the University of Cincinnati. Her senior project involves inventing a multifunctional 5G and LAN-connected IoT network device targeting MSPs. Connect with Reesë on LinkedIn at https://www.linkedin.com/in/reesebess/

Session(s):
MSP Expo Tech Track

Jeff Bishop

EVP & GM, Platform & Control, Connectwise

Connectwise

As EVP and General Manager of Product Management and Platform, Jeff Bishop oversees product management and design of the new AsioTM platform at ConnectWise. Jeff’s previous positions include Chief Product Officer, Vice President of Ecosystem, and Vice President of ConnectWise Control (formerly ScreenConnect). Before joining ConnectWise in 2015, Jeff was one of the founders of ScreenConnect, a solution that allows clients’ computers to be remotely controlled for fast, reliable, secure remote support. Jeff also worked for Agilent Technologies, a spin-off from Hewlett-Packard, in various roles including product management, marketing, and engineering.

Session(s):
Future of CX

Robert Galop

Partner & CMO, CPaaS Acceleration Alliance

CPaaS Acceleration Alliance

Robert is a CPaaS industry pioneer with 25+ years of success in crea:ng winning products andGTM strategies. He has a passion for how thoughAul design and technologies converge todeliver great customer and employee experiences. As CMO and head of product at IntelePeer,Robert spear-headed the delivery of low-code / no-code tools, AI-powered analy:cs andprocesses, and end-user applica:ons in the CPaaS industry.

Session(s):
Future of CX

Devon Mychal

Director of Product Marketing, Cresta

Cresta

Devon Mychal is the Senior Director, Head of Product Marketing at Cresta, where he is responsible for go-to-market strategy, product evangelism, thought leadership and market research. Born out of the Stanford AI Lab and backed by investors like Sequoia Capital, Andreessen Horowitz, and Greylock Partners, Cresta uses generative AI and behavioral modeling to help the worlds leading contact centers maximize the value of their customer conversations. The Cresta platform analyzes every interaction, uncovers insights and behavioral best practices that lead to better business outcomes, and reinforces them with an integrated approach to automation, personalized coaching, and real-time agent assistance. Prior to Cresta, Devon led product marketing for CCaaS leader Talkdesks AI and WEM business units during a period of exponential growth, contributing to key organizational decisions as a member of the companys strategy steering committee under the COO. In previous roles, Devon helped define the nascent employee experience platform category at Dynamic Signal (acquired by FirstUp) and covered the business impact of emerging technology trends as an analyst and go-to-market strategist at Deloitte. These experiences have positioned Devon as a subject matter expert on using innovative technology to drive transformational change within large, complex organizations, with a focus on the practical application of artificial intelligence in high-volume sales and customer service environments.

Session(s):
MSP Expo Tech Track

Jon Brinton

Chief Revenue Officer, Crexendo

Crexendo

Jon Brinton is currently the Chief Revenue Officer for Crexendo. Jon is a seasoned technology executivewith over 25 years of industry experience, and is responsible for overseeing the strategy, performanceand alignment of revenue generating operations for Crexendo. Jon’s role is to lead the growth andadoption of Crexendo’s Software as a Service and Cloud delivered solutions for Unified Communications,Collaboration and Customer Experience.Prior to joining Crexendo, Jon most served as the Vice President of North America Channel for Avaya. AtAvaya, he led the Channel through an exciting time of transition from traditional Premise Basedsolutions to Software as a Service and Cloud delivered solutions for Unified Communications,Collaboration and Customer Experience. During his tenure, the Avaya North America Channel achievedover $1 Billion in annual sales through growth and adoption of Cloud and Software as a Service deliveredsolutions.In addition, Jon has served in various Senior Executive roles at Mitel. A highlight of his Mitel experiencewas leading the Cloud Division at Mitel from its formation in 2011 for six years to attain the number #2Global Market share position for UCaaS Users globally. In this role as EVP and President of Mitels CloudDivision, he was responsible for all aspects of the companys global Cloud business, from sales andengineering, to product line management and operations. In addition, Jon served as President of thecompanies Network Services Division and held Senior Executive roles managing the Contact Center lineof business amongst other responsibilities.Jon came to Mitel in 2007 through the acquisition it’s of Inter-Tel. At Inter-Tel, Jon had served asPresident of the company’s NetSolutions Division which expanded to become a 50 state US CLECbusiness during his tenure, amongst other Senior management roles. Prior to joining Inter-Tel, Jon gothis start in the industry in the Channel. He was the President and primary shareholder of NetworkServices Agency, Inc. a telecommunications Agency business representing various UStelecommunications providers. After leading this business to set growth records and receiving manyPartner awards from major providers, this business was acquired by Inter-Tel in 1999.Jon holds a Bachelor of Science degree from Grand Canyon University in Arizona, US. He currently livesin the Phoenix area with his wife, Loraine and their family.

Session(s):
MSP Expo Tech Track

Jason Byrne

SVP Marketing, Crexendo

Crexendo

Jason Byrne brings more than 20+ years of telecom leadership to NetSapiens, where he leads Strategy, Business Development & Marketing teams. Previously, he held various leadership positions spanning wireline & wireless solutions across various companies from startups to S&P 500 companies with half the companies being acquired. Jason has an MBA from the University of San Diego and has a BSEE from Trinity College, Dublin.

Session(s):
MSP Expo Business Track

Lynn Shourds

EVP, Sales, Channels, and Customer Success, Critical Insight

Critical Insight

Lynn Shourds is a seasoned technology sales professional with over 25 years of experience, from SMB to the Fortune 100. He is the author of two best-selling books on sales; “Mastering the Discovery Sales Meeting, A Guide for Technology Sales Reps” and “The Last Mile: From Proposal to Close, A Guide to the 6 Essential Behaviors Every Salesperson Needs to Close More Sales,” both available on Amazon. Lynn started his career in the ‘90s as an engineer, specializing in database management as a DBA for Microsoft and Oracle databases installing software solutions for Datawatch Software. From there, Lynn spent 10 years focused on business continuity and disaster recovery at Double-Take Software, where he eventually took over managing the channel and the VAR and MSP partners. He then licensed replication technology from Double-Take Software and founded his own company, HEROware, a company focused on selling purpose-built hardware for high availability and disaster recovery to the SMB market exclusively through the MSP channel. He has spent the last 9 years working in the MSP and MSSP world, specifically NexusTek MSP, Skout/Barracuda, Inceptus Cybersecurity, and currently at Critical Insight, leading sales, channels, and customer success teams and being an integral executive team member to help shape those companies’ futures.

Session(s):
MSP Expo Tech Track

Leonardo Laurencio

CSO, Cybele Software

Cybele Software

Leonardo Laurencio is a highly skilled technology professional with a focus on secure remote access and application delivery solutions. As the Chief Sales Officer (CSO) at Cybele Software, Inc., he has been at the forefront of the sales efforts for over 5 years, leveraging his technical expertise and passion for technology to drive growth and success. With a strong track record in the industry, Leonardo is dedicated to helping businesses streamline their operations, reduce costs, and enhance the security of their digital workspace.

Session(s):
Cybersecurity Solutions Theatre

Greg Welch

CEO, CyberProtonics

CyberProtonics

Greg Welch is a highly dynamic and seasoned technology entrepreneur, executive, and operator renowned for visionary leadership across telecom, media, tech, cybersecurity, satellite, and consumer electronics. He is the CEO and Founder of CyberProtonics, a groundbreaking cybersecurity company at the forefront of quantum resistant encryption technology. He is leading its strategic growth and global expansion, setting new cybersecurity sector benchmarks. With 25+ years’ experience, he has led companies with hundred-million-dollar P&Ls, fostering innovation, and successfully venturing into new markets with disruptive technologies. He has created more than 14 startups, with 6 remarkable exits, cumulatively generating billions of dollars in shareholder value.

Session(s):
Enterprise Technology

Hernan Londono

Chief Technology and Innovation Strategist, Dell Technologies

Dell Technologies

Dr. Hernan Londono, currently the Chief Technology and Innovation Strategist for Education atDell Technologies, boasts a rich background in technology and education. Prior to joining Dell,he served as a CTO and CISO in academia for over two decades. His influence extends beyondacademia, gracing the advisory boards of renowned cybersecurity organizations like Vectra,Cyphort, and SANS – Securing the Human. He actively contributes to various boards andinitiatives, including the FBI-Infragard South Florida Advisory Board, the Alan B. LevanInnovation Centers Community Advisory Board, and the industry advisory boards of FloridaInternational Universitys ATOM Think Tank and Florida Atlantic Universitys Department ofElectrical Engineering and Computer Science.Dr. Londonos achievements are numerous, including the prestigious Barrys Visionary Award ofExcellence 2014, the South Florida Digital Alliances Digital Advancement and ExcellenceAward for Education, and the Dell Technologies Game Changer Award in 2022. His academiccredentials are equally impressive, holding a B.S. and M.S. in Computer Science andInformation Technology, respectively, along with a Ph.D. in Computer Science. He is a graduateof the FBI Citizens Academy and recently completed post-doctoral work in Artificial Intelligenceat Harvard Business School.

Session(s):
Cybersecurity Solutions Theatre

Maurice Côté

VP Products, Devolutions

Devolutions

Maurice is the VP Products at Devolutions and is focused on monitoring the Identity and Access Management space to better evolve his portfolio of Privileged Access Management solutions. He works with analysts, customers, and partners alike and has acquired a deep knowledge of the PAM space and now extends this focus to Zero Trust. He uses a pragmatic approach to implementing features that businesses of all sizes can benefit from.

Session(s):
Future of CX

Jim Palmer

VP, AI Engineering, Dialpad

Dialpad

Jim Palmer is the VP of AI Engineering at Dialpad overseeing AI efforts. His teams manage custom speech recognition (ASR), natural language processing & understanding (NLP/NLU), Generative AI & LLMs as well as AI Engineering to power real-time AI features in all Dialpad products at scale. Jim was the Co-Founder and CTO of TalkIQ that was acquired by Dialpad in 2018 and has since built out the AI team and expertise.

Session(s):
Service Provider Technology

Mark Lindsey

VP Engineering, ECG

ECG

Mark is an engineer focused on real-time interactive Voice and Broadband networks. His projects focus on cloud infrastructure, emergency services reliability (9-1-1) and robocall mitigation. He has led engineering projects to build Internet Service Providers and Voice Service Providers, contributing to projects at the US Department of Justice, AT&T, Momentum Telecom, Cox Communications. Mark holds a MS in Computer Science focused on Mobile Real-Time Networking.

Session(s):
Service Provider Technology

Ruchir Brahmbhatt

CTO & Co-founder, Ecosmob Technologies

Ecosmob Technologies

Mr. Ruchir Brahmbhatt is the Co-founder and Director at Ecosmob Technologies Pvt. Ltd, bringing to the table a wealth of experience in the technology and communication industry spanning 18 years. With a degree in BE IT, he embarked on his professional journey as a VoIP engineer, gradually evolving into a highly sought-after technology expert. Ruchirs expertise extends to key technologies such as Asterisk, Freeswitch, OpenSIPs, and Kamailio. His notable contributions include the establishment of a department housing exceptional developers, where he played a pivotal role in enhancing their efficiency by identifying and providing the right skills, tools, and processes. Ruchir has been leading Ecosmob with distinction, guiding his team through a diverse range of development projects covering VoIP, front-end, and back-end technologies. Beyond project analysis and execution, Ruchir has been a driving force in ensuring successful project completion. In 2015, he ventured into founding Hodusoft Pvt Ltd, a product-based company. Additionally, he introduced the LoyaltyXpert channel loyalty program platform, designed to leverage sales data for driving incremental purchases. Ruchir also spearheaded the creation of Tragofone, a powerful white-label VoIP softphone app with auto-provisioning for businesses. Fueled by his passion for IT engineering and technology, Ruchir has propelled his organization to new heights, with a core focus on transparency, quality, and client satisfaction.

Session(s):
Future of Work

Tonny Siemons

Business Development Director, Enreach

Enreach

Tonny Siemons has been a technology entrepreneur for over 20 years, and is responsible for Enreach’s Microsoft strategy, and its focus on integrating the company’s software and connectivity solutions with Microsoft Teams and other Microsoft productivity services. Through these efforts, Enreach can create a one-stop experience for over 2 million users and some 3.000 resellers across Europe. Tonny joined Enreach in April, 2021 when his company, Go2the.cloud, was acquired by Enreach. Go2the.cloud was recognized for its innovation in driving digital transformation leveraging Microsoft technology.

Session(s):
Future of Work

Todd Knapp

COO, Envision

Envision

Todd has been providing IT services nationally for over 25 years and draws inspiration and insight from participation in a wide range of executive boards and industry associations. He has an extensive background in strategic planning and implementation of business technology solutions, and founded his firm Envision Technology Advisors. As a presenter, Todd speaks throughout the country on a variety of technology and business topics including: Modern Workplace, Digital Transformation, Cybersecurity, and Evolving Digital Culture to fit the Modern Workforce. In his free time, Todd works with several non-profits and is also an avid sailor, wood worker, and scuba diver.

Session(s):
Keynote Presentation

Ken Mills

CEO, Epic IO

MSP Expo Business Track

Oren Rosen

CEO, eProc Solutions

eProc Solutions

Oren Rosen is a seasoned technology entrepreneur with an expansive career that began in 1990, marking the start of a lifelong pursuit of innovation in the IT sector. His foundational roles in IT provided a solid base from which he gained a broad understanding of the operational and strategic facets of the industry. Throughout his career, Oren has played a vital role in developing multiple companies before honing in on his current venture. Oren leveraged his extensive experience to establish eProc Solutions, where he continues to drive forward advancements in IT support. As the CEO of eProc Solutions, Oren has been pioneering the development of the eProc Control Center, aiming to revolutionize IT team operations and boost organizational productivity. His vision has consistently focused on enhancing the efficiency of IT services, enabling rapid resolution of service tickets, and reducing the need for remote control interventions and ticket escalations. Orens commitment to eProc Solutions embodies his dedication to empowering IT departments, ensuring they can deliver swift and effective support essential for the success of modern enterprises. His strategic consultation services to large organizations reflect his deep understanding of their IT needs and his unique ability to translate his vast experience into actionable, cutting-edge solutions.

Session(s):
Future of Work

Gary Coben

SVP, Channel, Evolve IP

Evolve IP

With over 35 years in the channel, Gary Coben provides partners with a deep understanding of thesales, marketing, and management needs required to successfully sell cloud computing, and cloudcollaboration technologies. As a founding member of the Evolve IP Management team, Gary joinedthe Company in 2008 to develop and launch their channel initiative which today is recognized asone of the leading channel programs for cloud services in the world. Gary has been a featuredspeaker at industry events, including Channel Partners, Channel Connect, and CES and is widelypublished and quoted in many channel publications.

Session(s):
Enterprise Technology

Michael Coleman

VP, Channel Sales, First Orion

First Orion

As VP of Global Channels, Michael Coleman brings over 30 years of channel experience to First Orion. His number one objective is to build out a world class channel organization that harnesses the power of the channel in order to accelerate revenue growth.Prior to joining First Orion in November of 2021, Mike spent 5 years as the Samsung Mobility Channel Chief. While at Samsung, he built a channel organization that grew the US channel business from $70M to over a billion dollars and was recognized as CRN Channel Chief of the year for three years in a row. Prior to joining Samsung, Mike spent 2 years as the Managing Director of the Cloud & Hybrid IT Business Unit for Hewlett Packard Enterprise. Prior to being recruited to HPE, he spent 5 years as the VP of Sales for SAP America’s. Before SAP, Mike was the VP of Sales for a Venture backed start-up in the forest inventory and carbon trading market.Mike has a Business and Engineering Degree from Drexel University. He is married with three sons and lives on a small farm just north of Philadelphia. His hobbies include Hot Air Ballooning, Driving Draft Horses and Bee Keeping.

Session(s):
Future of Work

Michael Roche

Regional Vice President, Five9

Five9

Michael Roche is an Operations and Solution Consulting Expert with practical experience in the customer service industry, focusing on leveraging artificial intelligence (AI) technologies to improve the customer experience while optimizing operations. Forget the robotic future of cold, automated interactions; in Michael’s world, AI is the secret weapon for building a thriving, customer-centric contact center. Drawing on his 25 years of experience navigating the ever-evolving AI landscape, he has developed a deep understanding of how these technologies can be used to improve the customer experience. Michael collaborates with clients to align solutions with their business objectives to ensure seamless integration and measurable impact on customer satisfaction. As a thought leader in the AI space, Michael frequently shares his insights at industry events about the capabilities and benefits of AI solutions and helps others in anticipating future developments within the rapidly evolving AI ecosystem.

Session(s):
ITEXPO 'Shark Tank'

Dana J. Vouglitois

Senior Associate Director, Technology Development, Florida Atlantic University

Florida Atlantic University

Session(s):
Future of Work

Dave Fox

CEO, Focus GTS

Focus GTS

Co-founder and President of Focus Global Talent Solutions, Dave Fox has been at the forefront of IT staffing innovation since launching the Florida-based agency in 2018. With a keen focus on Artificial Intelligence, Digital Marketing Technology, and Cloud Technology, Focus GTS leverages its niche expertise as its superpower, redefining the recruitment landscape by connecting top-tier talent with leading-edge companies. Daves foray into recruitment began in New York City in 2010, where a serendipitous Craigslist ad led him to a burgeoning global recruitment firm. Starting as a trainee recruiter, Daves relentless drive and knack for identifying talent propelled him to become the global top biller, generating over $7 million in revenue. His expertise in Adobe Experience Cloud professionals set him apart, establishing him as a leading authority in the field. Fuelled by a passion for innovation and a desire to forge his own path, Dave, alongside his wife Brittany Fox, founded Focus Global Talent Solutions. Their vision was clear: to streamline the tech hiring process, offer unparalleled expertise, and deliver immediate results. Focus GTS is not just a staffing agency; its a testament to Daves belief in the transformative power of hard work, focus, and continuous learning. Daves life mission extends beyond professional success; he is dedicated to inspiring others to achieve excellence in all lifes aspects. This ethos is the cornerstone of Focus GTSs culture, encouraging both clients and candidates to realize their fullest potential. Outside the office, Dave cherishes his role as a father, stays active with regular workouts, and enjoys the thrill of watching MMA. His journey from a trainee recruiter to the leader of the most innovative IT staffing company in the United States is a source of inspiration for many, proving that with the right focus and determination, any vision can become a reality.

Session(s):
MSP Expo Tech Track

Joe White

CEO, Fractel

Fractel

Joe White an accomplished Chief Executive Officer at FracTEL,

Session(s):
Enterprise Technology

George Schoenstein

CMO, Fusion Connect

Fusion Connect

As the Chief Marketing Officer at Fusion Connect, George Schoenstein plays a pivotal role in steering the companys marketing, communications, and business development strategies. With a rich legacy in leadership spanning decades, his expertise encompasses a broad spectrum of domains including marketing, corporate communications, and corporate strategy, with a focus on technology sectors such as management consulting, cloud services, and software-as-aservice (SaaS). George is an award-winning CMO who has frequently been recognized for transforming tech marketing. In 2023, he and his team were honored with a Gold Stevie Award for Marketing Team of the Year, the Momentum ITSMA Diamond Marketing Excellence Award, and the Momentum ITSMA Gold Marketing Excellence Award for Driving Strategic Growth. George has also cemented his role as a thought leader among those in the tech industry as a co-host of the Tech UNMUTED podcast, which offers guidance and insight into topics that are top of mind to IT and Business professionals. He uses this platform to highlight ways others can transform their business through collaboration tools such as Microsoft Teams, and how they can leverage AI for business advantage. George holds a Master of Business Administration in marketing and finance from Drexel University and a bachelors degree in business administration from Stockton University.

Session(s):
ITEXPO 'Shark Tank'

Rauf Tailony

CEO, FUSIONNATION

FUSIONNATION

Dr. Rauf Tailony is a distinguished figure in the fields of mechanical engineering and entrepreneurship. Holding a Ph.D. in Mechanical Engineering, Dr. Tailony has established himself as a serial entrepreneur, embodying the spirit of innovation and leadership. He currently serves as the Chief Executive Officer of FUSIONATION, Inc., a company at the forefront of integrating cutting-edge technologies to solve housing affordability through 3D Printed buildings technology. In parallel, he holds the position of Chief Technology Officer at EINSTEIN MOTORS, LLC, a company renowned for its innovative contributions to the nuclear-powered automotive machinery.Dr. Tailonys expertise is not limited to his executive roles; he is also a respected inventor holding several patents in the mechatronics field. These patents have been instrumental in advancing the capabilities of automation technologies, further demonstrating his commitment to pushing the boundaries of engineering and technology.Over the last decade, Dr. Tailony has demonstrated remarkable business acumen by successfully selling two businesses in the automation industry. These transactions not only underscore his entrepreneurial skill but also reflect his ability to foresee market trends and position his ventures for success.Dr.

Session(s):
Keynote Presentation

Peter Graf

Chief Strategy and Operations Officer, Genesys

Genesys

Dr. Peter Graf is the Chief Strategy and Operations Officer at Genesys. In his role, he is responsible for developing, communicating, sustaining and executing the Genesys strategy. He oversees strategy management, business development, business transformation and operations, information technology, sustainability, and executive and employee communications. Prior to joining Genesys in 2017, Peter held a variety of executive leadership positions in strategy, development, and marketing throughout his more than 25 years in the global enterprise software industry, most notably as an Executive Vice President at multinational software corporation SAP. Peter earned a doctorate in artificial intelligence from Saarland University and a master’s degree in computer science and economics from Technical University of Kaiserslautern in Germany.

Session(s):
Future of CX

Robert Beasley

Global Director, Strategic Solutions, Genesys

Generative AI

Eric Vaughan

CEO, GFI Software / Ignite Tech

GFI Software / Ignite Tech

Eric Vaughan, CEO of IgniteTech and GFI Software, is a visionary leader at the forefront of the AI revolution. With over 30 years of experience in the technology industry, Vaughan has founded and led three software companies, demonstrating a deep understanding of the transformative power of technology. In recent years, Vaughan has become a vocal advocate for AI-first thinking, recognizing the urgency of this paradigm shift for businesses. He believes that AI is not just an exciting development but a necessity for companies to remain relevant in the rapidly evolving technological landscape. His passion for AI is not driven by mere excitement but by a deep-seated belief that if businesses do not adapt, they risk being left behind. Vaughans commitment to AI transformation is evident in his bold initiative of AI Mondays, where the entire company dedicates one day solely to Gen AI—no calls, no visits, just pure innovation. This initiative is a testament to his belief in the transformative power of AI and his commitment to driving its adoption within his companies. Vaughans journey is a testament to the urgency of adopting AI-first thinking and the transformative power of AI in business. His leadership and vision have positioned IgniteTech and GFI Software at the vanguard of the AI revolution, demonstrating the potential of AI to transform businesses and industries.

Session(s):
MSP Expo Tech Track

Brian O'Connor

Vice President, Solutions Engineering, Granite

Granite

Brian OConnor is the Vice President, Solutions Engineering at Granite Telecommunications, a leading telecom provider in voice, data and other related communications products and services to multi-location businesses and governmental agencies throughout the United States and Canada. Brian currently works with Granite’s largest customers engineering teams, creating network designs while assisting in design implementation. Brian joined the Granite Telecommunications team in 2009, becoming the first Director of Solutions Engineering. With a background in broadband repair and escalations, his expanding telecom expertise allowed him to assist in the creation of a new team of solution engineers, whose goal was to help Granite branch into advanced data services. Brian has built, a nationwide team of over 30 engineers and support staff from the ground up and continues to work closely with sales and clients to customize and design networks specific to their needs. Brian lives in Massachusetts, with his wife and three children. He is a family man, who enjoys traveling, soccer matches, and spending time with his kids.

Session(s):
Solutions Theatre

Mark Palmer

Vice President, Managed Services, Granite

Granite

Meet Mark Palmer, Vice President of Managed Services at Granite Telecommunications. With a passion for improving customer experiences, Mark began his telecom journey in 1995 at Bell Atlantic (now Verizon), specializing in service upgrades. Transitioning to Network Plus in 1999, he helped establish their Philadelphia office. Joining Granite in 2002, Mark’s adaptability led to roles in sales and data services. Recognized for his talents, he became a director in 2015, driving customer success initiatives. Celebrating 15 years at Granite in 2017, Mark collaborated on innovative programs with the Channels team and now plays a key role in various aspects of the company’s growth. Mark’s expertise is building solutions for customers to enhance network visibility and control.

Session(s):
Generative AI

Dave George

CEO, Greenstar Marketing

Greenstar Marketing

Dave brings almost three decades of leadership and enterprise management in the telecommunications sector. Mutually beneficial relationships and company growth with strong client acquisition and positive client experience, as well as deep-seeded values-based leadership and team development have been a consistent factor in all of Daves professional endeavors. With a vision for a better way of offering telecommunications services, Dave began his involvement as General Manager with the family ILEC that was founded by his great grandfather in 1909. Under Dave’s leadership, Ironton Telephone quickly evolved from being a small rural telco to one of the fastest growing privately owned telecommunications companies in Pennsylvania. Dave was also instrumental in developing and enhancing the relationships of a large multi-county/two state fiber backbone ISP partnership (PenTeleData) with other telcos and cable companies. In 2009, seeing the emerging opportunities and evolution of telecom with a strong shift from premise to cloud services, Dave, as Chairman of the Board, founded Ironton Global, an ITSP, to offer next generation SIP, Hosted IP-PBX and converged UCaaS/CCaaS solutions. At the same time, Dave also identified a unique niche and founded Telzy, a business based on the deployment of a multi-lingual mobile app for iOS and Android, designed to deliver easy-to-use affordable and reliable international calling to over 180 countries around the world. In 2011, seeing a growing need to redefine the sales, marketing and consultative process for Enterprise and SMB Cloud Computing and Cloud Communications, Dave, as the “angel” investor, co-founded GreenStar Solutions, creating a business that was geared for the next evolution in Cloud and the continual improvement in the client experience. Twelve years later, GreenStar proudly continues its mission of assisting many service providers, vendors, distributors and carriers in the communications sector with their marketing and other telecom centric needs. In 2016, as Dave was traveling the United States and Canada, providing keynote and breakout session consultative sessions at various trade show events, he was courted to assist an emerging UC platform provider, NetSapiens. Initially a small consultative role, within a few short months Dave was requested by the ownership and management of NetSapiens to enhance his role and lead the company as Senior Vice President and General Manager of NetSapiens. For 6 years Dave was one of the key executive team leaders that quickly grew NetSapiens revenues, market share and presence by providing a solid business development plan, forward thinking sales and marketing initiatives and campaigns, and strong channel growth with customer experience and empathy as a core focus, and ultimately positioned the company to be acquired in June 2021 by Crexendo. Today, Dave proudly serves the GreenStar leadership and staff in fostering an energetic, enjoyable and collaborative culture, designed to create purpose for all within the organizations and an open ecosystem for our clients, thus enhancing the customer experience and increasing the value proposition. Outside of work, Dave serves on several technology and telecommunications advisory boards. He also enjoys teaching Jujutsu, Kempo, and Aikido at his own dojo ( www.lehighfukasakai.com ), sailing, scuba diving, the Lower Florida Keys and traveling with his wife Michelle, their three children, his extended family and new and life-long colleagues and friends.

Session(s):
MSP Expo Business Track

Dor Eisner

CEO & Co-Founder, Guardz

Guardz

Dor Eisner is the CEO and Co-Founder of Guardz, a cybersecurity company working to secure and insure SMEs. With over 20 years of experience in the field of cybersecurity and prior to establishing Guardz, Dor excelled as the VP of Business Development at IntSights (acquired by Rapid7). His journey in cybersecurity began in the IDFs 8200 Unit, where Dor showcased his exceptional leadership skills as a team lead for five years.Dors unwavering passion for cybersecurity and his relentless pursuit of creating a safer digital world for SMEs has driven him to the forefront of the industry. With a deep understanding of the evolving threat landscape and a commitment to empowering MSPs, Dor Eisner continues to spearhead innovative solutions and shape the future of cybersecurity.

Session(s):
Future of Work

Tomi Teikko

Workplace Strategist, Head of U.S, Haltian

Haltian

Tomi Teikko is a visionary of the digital age, he masterfully combines an exceptional understanding of empathy with an unparalleled expertise in data analytics and digitalization. As the mind behind the groundbreaking Empathic Building concept, Tomi has revolutionized the intersection of technology and human-centric design in modern hybrid workplaces. Tomis ambition has been relentless, from coding in the 1980s to launching his first startup in 1990. In the 90s, he was an early adopter of virtual reality, embracing its potential long before it became mainstream. Tomi has also ventured into the virtual hospitality sector, owning cafes and restaurants that championed eSports and other digital trends during the Internets nascent era. He has occupied pivotal roles in global organizations, leading teams of experts and driving transformation. Throughout his digitalization career, he has pioneered multiple end-user services for large corporations, generating billions in revenue for his clients. Originally hailing from Finland, a beacon of Nordic innovation, Tomi now resides in the San Francisco Bay area. With a resolute mission, hes channeling the best practices of Nordic work culture to North American enterprises, harmoniously blending them with the power of empathy and digitalization.

Session(s):
Future of Work

Arturo Guzman

Strategy - GTM Director, North America, HCL Tech

HCL Tech

I am pleased to introduce , Arturo Guzman who has joined HCLTech to develop and support the GTM and sales strategy for Nippon’s Hybrid workforce solution in North America. Arturo has joined us with 30 total years of professional experiences in both corporate and private sectors, the first 13 years of which has been as a business proprietor and General Manager for his family’s 4th generation automotive recycling company est. in 1980. His automotive business was covering domestic and international revenue activities with the support of over 15 employees. The domains of his responsibilities were director of operations, investments, supply chain sourcing, marketing, employee development - relations, financial - accounting activities, & oversight of all regulatory compliances across a variety of government agencies. The last 17 years of his career has been in the corporate sector working for companies such as SAP, ADP, Workday, and IBI to support large global enterprise organizations with a variety of platform transformation and modernization projects. He has extensive experience as a trusted advisor with varieties of PaaS & SaaS solutions like HCM, ERP, Business Intelligence, cloud migrations, process automations, enterprise performance management, Data Management, API Integration Solutions, UX, CX, and EX. He has extensive experience in formulating GTM strategies for sales optimization with targeted markets, operational cost / revenue analysis, workshop discovery sessions, business case evaluations, solutions alignment with business value propositions on multi-million-dollar transformation projects. Over the years he has collaborated very closely with the following types of teams to support the overall evaluation process: SE’s, SI’s, PM’s, MSP’s, HRBP’s, BDR’s, Enterprise Architects, Channel Partners, Cloud Service Providers, and Implementation partners. Please join me in Welcoming Arturo to the HCLTech family and all the best in his new role. I request you to share this mail with your teams and please encourage them to connect with Arturo.

Session(s):
MSP Expo Tech Track

Jonathan Speigner

Sales Engineer, Hive Pro

Hive Pro

Jonathan Speigner is an expert with over 25 years of experience in IT, specializing in security, cryptocurrency, mobility, cloud computing, and related technologies. His career spans across various sectors including finance, healthcare, telecommunications, and software, providing him with a diverse and comprehensive understanding of the industry. With a deep technical knowledge in networking, mobile technology, storage, compute infrastructure, programming, and security, Jonathan has effectively worked with Global 2,000 customers and is adept at navigating global IT landscapes and customs. In addition to his technical skills, he is also well-versed in business, from financial management to international business strategies and people management.

Session(s):
Enterprise Technology

Kartik Khambhati

Co-founder & Chief Business Development Officer, Hodusoft

Hodusoft

Mr. Kartik Khambhati is the Co-Founder and Chief Business Development Officer at HoduSoft. He is a B.E. IT graduate and has done his Masters in Business Administration with a concentration in Marketing from Sardar Patel University. After that, he started working in Reliance Money in the year 2008. Initially, he started working as Center Manager for a year; further, with a passion for becoming an entrepreneur, Kartik commenced his career as a Business consultant for two years in Technologie Solution and Auxin Infosoft. Then a step ahead from Business Analyst to Business Development Manager in Insigno Quipment Technologies Pvt. Ltd. for three years. As part of its ongoing efforts and as a skilled marketing and sales professional by profession, he joined Ecosmob Technologies Pvt. Ltd. as a Senior Manager of Business Development. He believes that we can create value for our customers and partners by being honest, transparent, committed, and through these values we can build trust. Giving wings to his career, he became Co-Founder and Chief Business Development Officer at HoduSoft, thereby achieving heights through his constant dedication and diligence towards his goals. HoduSoft’s HoduCC-OmniChannel Contact Center Software is currently No. 1 on Gartner’s Getapp.

Session(s):
Future of Work

Juan Betancourt

CEO, Humantelligence

Humantelligence

Juan Betancourt, CEO of Humantelligence, is a visionary leader with a lifelong commitment to reshaping the business landscape for the better. Having observed the limitations of conventional human capital management systems during his time in the software industry, Juan recognized a need for innovation. It was this realization that led him to Humantelligence, where he saw the potential to revolutionize productivity, motivation, and employee retention while making it accessible to all. With a track record of revitalizing global brands like Puma and overseeing the US division of Décathlon, Juans expertise is unmatched. A Harvard economics graduate with an MBA from The Wharton School, Juan is committed to making work better for all and actively engages in community leadership roles.

Session(s):
MSP Expo Business Track

Henry Washburn

Sales Engineer, Huntress

Cybersecurity Solutions Theatre

Matt Picarazzi

Account Executive II, Huntress Labs

MSP Expo Business Track

Sharon Rogers

VP of Strategic Alliances, Hyperion

MSP Expo Tech Track

Evan Tomlin

CTO, Hyperion Partners

Keynote Presentation

Kate Soule

Program Director for Generative AI Research, IBM

IBM

Large Language Models and other Generative AI technologies. Prior to her current role at IBM Research, Kate was a leader at the MIT-IBM Watson AI Lab, a joint research partnership between MIT and IBM Research; Kate ran the Lab’s corporate membership program, supporting industry members as they co-invested in the Lab’s AI research technologies. Kate earned her MBA at MIT Sloan and previously worked at Deloitte Consulting as a Senior Consultant within the Strategy and Operations practice. Kate also holds a B.S. in Statistics from Cornell University

Session(s):
MSP Expo Business Track

Mirko Notarangelo

Head of Marketing, ICAS

Future of Work

Tod Chisholm

President, IFT

IFT

Tod Chisholm has more than 25 years’ experience in driving growth for financing companies through the strategic leadership of high-performance business teams, with expertise in technology, automotive, and asset-backed lending. Tod is an entrepreneur and a visionary, and has held executive positions with private, public, and regulated organizations including Travelers Group and Wells Fargo. Tod was named president of the business process outsourcing (BPO) firm IFT in 2021, leveraging a skill set that includes leasing, commercial, prime- and non-prime lending. In this capacity, he is responsible for setting and achieving the company’s strategic objectives, including the development of services, sales, marketing, and operations.

Session(s):
Enterprise Metaverse

Blake Fox

VP of Engineering, IKIN

IKIN

Blake leads a multidisciplinary and innovative engineering team at IKIN that is focused on changing the way visual experiences are imagined and delivered across multiple platforms and use cases. Immersed in the creation of new lossless video processing techniques that address real-world challenges, Blake brings to IKIN extensive expertise in AI and 3-D honed through his previous work as an innovative software and hardware developer creating and implementing solutions for companies that include IBM Watson and HIA technologies, and Triple-A studios such as Electronic Arts, 2K Studios, Disney, and Nickelodeon. He is a U.S. Navy veteran.Sales, marketing, and management needs required to successfully sell cloud computing, and cloudcollaboration technologies. As a founding member of the Evolve IP Management team, Gary joinedthe Company in 2008 to develop and launch their channel initiative which today is recognized asone of the leading channel programs for cloud services in the world. Gary has been a featuredspeaker at industry events, including Channel Partners, Channel Connect, and CES and is widelyBlake leads a multidisciplinary and innovative engineering team at IKIN that is focused on changing the way visual experiences are imagined and delivered across multiple platforms and use cases. Immersed in the creation of new lossless video processing techniques that address real-world challenges, Blake brings to IKIN extensive expertise in AI and 3-D honed through his previous work as an innovative software and hardware developer creating and implementing solutions for companies that include IBM Watson and HIA technologies, and Triple-A studios such as Electronic Arts, 2K Studios, Disney, and Nickelodeon. He is a U.S. Navy veteran.

Session(s):
Enterprise Metaverse

Joe Ward

CEO, IKIN

IKIN

Joe Ward serves as chief executive officer and president of IKIN, and oversees the company’s strategy, business development, sales, and marketing initiatives. Joe joined IKIN after spending much of his career as a highly respected executive in the telecommunications sector. In his three-decades-long career, he has held management positions with leading providers including Inter-Tel, Mitel, and other large channel providers. Joe is a graduate of the University of Georgia, and resides in Austin.

Session(s):
Future of Work

Gentry Long

Executive VP, North America Operations, Industrious

Service Provider Technology

Margaret McNerney

National VP Carrier Sales, Infobip

MSP Expo Tech Track

Ritesh Mukherjee

Senior VP and General Manager Enterprise Networks, Inseego

Inseego

Ritesh Mukherjee is an accomplished leader focusing on global communications and technology. Ritesh leads product design, solutions engineering, and technical marketing as Senior Vice President and General Manager at Inseego. He is responsible for transforming digital networks with 5G, MEC, SDN/NFV, SDWAN, SASE, and Cloud solutions. Before joining Inseego, Ritesh was Vice President at Reliance Jio, managing a global portfolio of market-leading innovative enterprise solutions. He was Vice President, Product Management at 128 Technology (acquired by Juniper Networks), leading SD-WAN and cloud development, and Product Management Leader at Cisco, leading the software operating systems group. Ritesh has engineered some of the largest deployments of enterprise networks for leading businesses globally. He is a sought-after speaker and thought leader. Ritesh teaches Computer Networks and Security courses as an Adjunct Faculty Member at the Benjamin Franklin Cummins Institute of Technology, Boston. Ritesh holds a Ph.D. in Computer Science from Concordia University, Montreal.

Session(s):
Cybersecurity Solutions Theatre

Cal Jeffrey

Director of Strategic Partnerships, InsightCyber

InsightCyber

Cal Jeffrey is a cyber professional with more than 30 years’ experience in the classified computing, supercomputing, and security industry. He has worked for numerous Network and Cyber Security product companies in a variety of roles as well as premier Security Integrators.

Session(s):
Future of Work

Chris Fine

CEO, Integrative Technologies LLC

Integrative Technologies LLC

Chris Fine is the founder and CEO of Integrative Technologies LLC. He is an experienced independent advisor and consultant, specializing in strategy, technology, innovation, and business/market development. Some of his areas of technology and market expertise include enterprise technology, AI, cyber and physical security systems, communication and collaboration products and networks, workplace technology, and Internet of Things (IoT). Chris’s recent focus, working with vendors, Real Estate professionals, IT groups, and end users, has been the future of work and the workplace, including technologies, user and operator experience, office layout, remote work, and security. One major area of focus now is the evolution of the workplace during and post COVID-19, including physical and cyber security, remote/hybrid work technologies, and communication/collaboration innovation. Prior to founding Integrative Technologies, Chris worked at Goldman Sachs in various financial, engineering, and management roles. Chris’s extensive speaking background includes industry conferences, corporate events, podcasts and webinars. He is the author or co-author of multiple industry studies, White Papers, and other publications. He is the co-host of the monthly “Watch This Space” podcast: www.watchthisspace.tech, and an All-Star Mentor for TechStars’s New York startup incubators.

Session(s):
Future of CX

Frank Fawzi

CEO, IntelePeer

IntelePeer

Frank is the President and Chief Executive Officer at IntelePeer. He has been a guiding force in driving the company’s growth and achieving its mission to become a dominant force in the AI-driven Communications Automation Platforms market. With IntelePeer’s platform, businesses can solve for the automation needs of both the enterprise contact center as well as the specific needs of regional and local offices. The Company’s platform lowers the cost of doing business while improving customer experience and accelerating ROI. Frank founded and grew CommTech Corporation between 1990 and 2001 to be an early leader in the communications software sector before selling the company to ADC, a leading provider of broadband solutions for the telecommunications industry, for $178 million. Prior to founding CommTech, he worked at AT&T Bell Laboratories as the lead data communications architect for a $1.4B winning bid to the IRS.? Frank received a Bachelor of Science in Computer Science and a Master of Science in Management from Stevens Institute of Technology and participated in the Wharton Executive Management Program at the University of Pennsylvania. He was also selected as a QuantumShift’s Top Entrepreneurs in America for 2017 by KPMG’s Private Markets Group and the University of Michigan’s Ross School of Business.

Session(s):
Generative AI

Matt Edic

Chief eXperience Officer, IntelePeer

IntelePeer

Matt serves as the Chief Experience Officer. In this role, he and his team ensure the highest level of support in customer interactions. Previously, Matt served as Senior Vice President, Customer Experience and Vice President, Enterprise Sales and Business Development for IntelePeer. Matt brings to IntelePeer more than 20 years of leadership experience and a strong passion for serving customers, continuous improvement, and teamwork. Prior to IntelePeer, Matt worked for NexTone, JP Morgan Chase & Co., and Qwest Communications. He holds a Bachelor of Science in Computer Science from the United States Naval Academy in Annapolis, Maryland.

Session(s):
Enterprise Technology

Bryan Nelson

Solutions Engineer, Intelisys

Intelisys

Bryan Nelson joins your team with a wealth of experience andexpertise from across the IT landscape. He has worked in administrationand engineering roles with systems, networks, Unified Communications,cybersecurity, and IT Leadership. He has helped organizations make theshift from on prem to cloud based systems and pass compliancecertifications such as ISO 27001 and SOC 2. He focuses on connectingyou and your customer to our key service providers to give the bestsolution to the challenges your customers are facing. Bryan brings thecustomer perspective to each opportunity he touches because he has satin the same seat as many of your customers and solved the sameproblems they are working on.

Session(s):
Service Provider Technology

Heather Kurzenski

CX Program Specialist, Intelisys

Intelisys

Heather Kurzenski is a highly skilled and experienced professional in the channel with a track record of success in cloud contact center, unified communications, collaboration, AI, and CRM technologies. With over seven years of experience in the channel, Heather has honed her expertise in these areas, becoming an Intelisys CX program specialist and helping partners enhance their CX practices.

Session(s):
Future of CX

Ted Lango

SVP, Intradiem

Intradiem

Results-oriented Executive with a solid background of experience in service, sales & technology disciplines, highlighted by significant accomplishments. Highly analytical, innovative, and organized with a history of developing effective strategies for overcoming challenges and improving operations through the application of sound business expertise and advanced technology.

Session(s):
MSP Expo Tech Track

Seth Helgesen

Solutions Architect, IONOS

IONOS

Seth Helgesen is a dynamic technologist with extensive experience in startups and a current instrumental role at IONOS as the lead Solutions Architect, Americas. His career showcases a deep involvement in various technologies including cloud computing, on-premise solutions, network, data and IOT technologies.At IONOS, Seth has played a crucial role in enhancing product strategies and market penetration in the Americas. His expertise extends to leading cross-functional teams, collaborating with international product teams, and facilitating reseller integration.Seth‘s ability to communicate complex technical concepts simply and effectively makes him a valuable asset in customer engagement and sales growth. His leadership and analytical skills, combined with a diverse technology background, position him as a key figure in the tech industry.

Session(s):
Enterprise Metaverse

Barton Goldenberg

Founder & President, ISM Inc.

ISM Inc.

Barton is committed to help sales, marketing and customer service executives do business in the Metaverse. His Metaverse Resource Center, founded with Silicon Valley guru Tim Bajarin, contains >250 case studies of companies doing business in the Metaverse, along with >230 articles and >75 videos. Barton does a bi-weekly podcast titled Business Success in a Virtual World covers case studies of successful, global companies doing business successfully in the Metaverse. Recent podcast episodes include: Nike, Verizon, Pfizer, Marriott, Farmers Insurance, Mayo Clinic, BMW, JP Morgan, Northrop Grumman, Walmart, Siemens, P&G, and others. Barton is the founder and President of ISM Inc., where, since 1985, he has applied leading-edge technologies to sales, marketing, and customer service. His extensive work in these areas led him to his selection as one of the first three inductees in the CRM Hall of Fame (2003) and is detailed in his three best-seller business books, countless articles, and hundreds of keynote speeches. His latest book, The Definitive Guide to Social CRM, is hailed as “the roadmap for success at the intersection of social media and CRM.” Barton’s clients include Chase Bank, ExxonMobil, Jaguar Land Rover, Johnson Controls, Kraft Heinz, Marriott, Nike, Schlumberger, T. Rowe Price, U.S. Department of Defense, Zumba Fitness and many others. Barton holds a B.Sc. (Economics) degree with honors from the Wharton School of Business, and a M.Sc. (Economics) degree from the London School of Economics. He served as Rotary District Governor from 2019-2020. He was honored with the ‘Humanitarian of the Year’ award in 2019. He lives in Maryland with his wife and two young adults.

Session(s):
Enterprise Technology

Sunny Kaila

CEO, IT By Design

IT By Design

Sunny Kaila is the Founder, CEO, and real-life American Dream behind IT By Design, a leading talent solutions provider for MSPs worldwide. Sunny’s approach to life and business is unique—he sees opportunities where others see obstacles and isn’t afraid to take thoughtful risks when needed. His journey as an immigrant from India and his remarkable rise to success in the tech industry are truly inspiring. He openly shares his experiences through speaking engagements, writings, and his podcast, Sunny’s Silver Linings. One of his most powerful keynotes, “Talentpreneurship: How to Build and Grow a Healthy Business, Transform the People Around You, and Live the Life of Your Dreams,” continues to leave a profound impact on audiences around the world. Through his authentic storytelling and empowering message, Sunny motivates others to follow their dreams and make a positive difference in their lives and the lives of those around them.

Session(s):
MSP Expo Business Track

Tim Mueller

President, IT ExchangeNet

IT ExchangeNet

Tim leads all strategic growth initiatives for IT ExchangeNet. From 2005 - 2011, Tim was CEO of Phylogy, a Silicon Valley tech startup offering groundbreaking broadband technology to telephone carriers around the world. By 2010, Phylogy was ranked 243rd on the Inc. 500 list of fastest growing companies in the United States. The company was acquired by Actelis Networks in March 2011. In the early 90s, Tim capitalized on the Internets growing commercial applications as co-founder and CEO of Vantage One Communications, where he and his team accomplished numerous firsts by uniting non-linear communications with the untapped muscle of the worldwide web. While at Vantage One, he was named Entrepreneur of the Year by USA TODAY / NASDAQ / Ernst & Young and received the Pillar Award for community service from the Small Business Network. After expanding his firm nationally, martinwolf sold Vantage One in November 1999. In between Vantage One and Phylogy, Tim turned to public service as Cleveland, Ohios Deputy Mayor / Chief Development Officer, leading initiatives in city planning, building and housing, and economic development that resulted in over $1 billion of development throughout the region. Tim is an internationally recognized public speaker, having presented on M&A in the IT sector at such events as: MSP Expo (Ft. Lauderdale); Channel Futures MSP Summit (Miami); Channel Partners Europe (London); MSP Summit (Las Vegas); US State Department Entrepreneur Summit (Zambia/Zimbabwe); NexGen Xchange (Orlando); Apple Computer Summit Series (Chicago, Atlanta, Detroit); Microsoft Directions (Orlando) A life-long musician, Tim serves on the Boards of the Rock-n-Roll Hall of Fame & Museum (where he Chairs its Technology Committee), DigitalC (a civic tech collaboration in Northeast Ohio), and Union Home Mortgage. He holds a Bachelors degree from the University of Dayton.

Session(s):
Generative AI

Brian Sathianathan

CTO & Co-Founder, Iterate.ai

Iterate.ai

Brian Sathianathan is the co-founder and Chief Technology Officer at Iterate.ai, whose Interplay platform is used by enterprises to develop low-code AI applications. Previously, Sathianathan worked at Apple on various emerging technology projects that included the Mac operating system and the first iPhone.

Session(s):
Future of Work

Dennis Kozak

COO, Ivanti

Ivanti

Dennis is the Chief Operating Officer for Ivanti responsible for overall business operations including sales, marketing and operations organizations. Dennis brings decades of experience to Ivanti including delivering sales growth, integrating acquisitions all while achieving operational excellence through innovation and cultural transformations. Also, he brings strong channel experience that will accelerate the momentum with Ivanti’s Partner Program. Dennis has served in leadership roles at Avaya and CA Technologies, where he led organizations such as global sales, global channel sales and strategy, sales operations and business transformation to deliver a next generation portfolio strategy. LinkedIn: https://www.linkedin.com/in/kozakdennis Geeks, Geezers, Googlization Podcast: Exploring the Everywhere Workplace: A 2023 Report with Dennis Kozak and Ira Wolfe

Session(s):
Future of Work

Vern Fernandez

Sr. Business Development & Strategic Alliances Manager, Jabra

Jabra

With over 20 years of experience in providing voice and networking solutions at an enterprise level, Vern provides thought leadership in headsets, video, communication devices and their role with hybrid work environments, contact centers, customer experiences, artificial intelligence and agent/employee well-being.

Session(s):
Future of Work

Brett Shockley

CEO and Chairman, Journey

Journey

Brett Shockley is a tech industry executive, entrepreneur and keynote speaker with over 30 years of leadership in enterprise software at Journey, Avaya, Cisco, Calabrio and Spanlink Communications. Shockley is the cofounder and CEO of Journey, whose Trusted Identity Platform makes it simple for businesses to build Trusted Digital Relationships with their customers. He is a Director for eGain Corporation (NASDAQ: EGAN), a leading provider of cloud based customer engagement applications and SPOK (NASDAQ: SPOK), global leader in critical health care communications products and services. He also serves on the Virtual Hold Technology advisory board and is a startup mentor for Stanford’s Alchemist Accelerator. Previously Shockley was SVP of Strategy, Corporate Development & CTO of Avaya. He also served as SVP/GM of Avaya’s Contact Center and Unified Communications portfolios and led the Avaya Labs Research team. Earlier Shockley held senior leadership roles including VP/GM of Cisco’s Contact Center Business Unit where his team pioneered the industry’s first VoIP Contact Center. As Cofounder/CEO of Spanlink, he led the IPO and partnered with Bell Labs to pioneer innovations in speech recognition, computer telephony and call centers. As cofounder of Calabrio he led the development of industry leading Workforce Optimization software. In addition to holding patents in privacy, security, social networking & contact centers, Shockley was an Ernst & Young Entrepreneur of the Year award winner, University of Minnesota Alumni Lifetime Achievement award winner and Minnesota High Tech Association Emerging Technology award winner. Brett previously held the Guinness World Record for the World’s Tallest Unicycle at 51’.

Session(s):
MSP Expo Tech Track

Matt Scully

Senior Channel Development Manager, Kaseya

Kaseya

Senior Channel Development Manager, Matt Scully utilizes his extensive Channel experience to foster existing MSP partnerships at Kaseya and develop new partnerships. Prior to Kaseya, Matt served in channel leadership roles at Datto, Mailprotector, and Redstor. He was responsible for developing and managing the company’s partner programs and overseeing marketing strategies for channel leaders to enhance customer satisfaction and expand their businesses.

Session(s):
Cybersecurity Solutions Theatre

Brian Doty

Channel Development Manager, Kaseya

Kaseya

Brian Doty is a tech sales professional with over 20 years of experience from retail to B2B and channel development. At Continuum he helped MSPs scale and grow their business with NOC, Helpdesk, and SOC support strategies and deliver cybersecurity strategies to their clients. After Continuum, Brian was the Director of Sales for a Managed Services Provider in Pittsburgh, PA where he built a cybersecurity strategy for their clients and increase monthly recurring revenue. Brian joined the Channel Development Team at Kaseya in 2020 to work with the MSP community. Connect with Brian here: https://www.linkedin.com/in/briandoty/

Session(s):
Keynote Presentation

Fred Voccola

CEO, Kaseya

MSP Expo Business Track

Victor Cotorobai

PreSales Engineer, Kaspersky

Kaspersky

Victor is a seasoned expert in the information technology and cybersecurity domains with over 8 yearsof comprehensive experience. Specializing in installations, implementations, technology evaluations,and deployments, Victor brings a wealth of expertise to the field.Currently serving as a Pre-Sales Engineer at Kaspersky, Victor plays an important role in helpingorganizations identify and mitigate cybersecurity risks. His deep knowledge empowers businesses tomake informed decisions, fortifying their cybersecurity defenses. With unwavering dedication tosafeguarding businesses, Victor is an invaluable asset in the realm of IT security.

Session(s):
Enterprise Technology

Merritt Baer

CICO, Lacework

Lacework

Merritt (Twitter: @MerrittBaer) serves as Field CISO at Lacework. She advises executives on cloudsecurity and go to market, from Fortune 100 banks to biotech start-ups. She also helps inform theLacework product pipeline of security threat detection and contextualization capabilities, based onpractitioner feedback and the security landscape.Previously, Merritt served as Deputy CISO at Amazon Web Services for over five years, and didsecurity for the all 3 branches of the US Government. She also serves on the advisory board ofyoung companies including expanso and BalkanID, and nonprofits including Black Girls Hack.

Session(s):
MSP Expo Business Track

Joe Paquet

Head of Channel Partners, Lansweeper

Lansweeper

At Lansweeper, Joe is Head of Channels, Americas, and is responsible for Partner and MSP recruitment and management, as well as adoption of Lansweeper’s unique MSP Consumption licensing model. Joe has over 30 years of sales and service delivery experience in the high-tech industry.Prior to Lansweeper, Joe held stakeholder roles in technology service organizations and executed on key responsibilities such as identifying and developing strategic partnerships with emerging technology providers, whose solutions drive significant value to clients. These solutions include: next generation storage and compute platforms, cloud and consumption delivery models, and security and continuity. Joe was a key principle in building a professional services division for a New England-based VAR that leveraged internal and partnered resources to deliver cost- effective IT service delivery. In four short years, the division grew into a $20 million-per- year business unit. He spearheaded a partner-outsourced managed services-delivery relationship on a national scale with a Fortune 1000 company that now has over $14 billion in annual revenue. In 2003, Joe became a founding executive of a startup VAR/MSP. Using the experience and skills gained, Joe led that organization for the next 16 years and systematically transformed sales and service offerings to meet the ever-changing technology landscape and the needs of its clients. In 2019, the business was sold to a global VAR/Service Provider. During his time there, Joe became the Global Business Development Director for the Security Services team. Responsibilities included developing GTM strategies, operationalizing sales and service delivery, product marketing, client outreach, branding, and promoting internal alignment via shared revenue goals. Joe is a member of several strategic groups within the MSP and IT services industry and has been profiled in eweek, Channel Insider, CRN, Virtual Strategy, and other technology publications.

Session(s):
MSP Expo Business Track

Ragav Khosla

Manager, Channel Solutions Consultants Americas, LastPass

LastPass

Ragav Khosla, Manager of Partners Solu5ons Consul5ng team has spent over 30 years in the networking and IT industries. During this 5me, he’s worked in roles within technical support, professional services consul5ng, business development and presales for global service providers, enterprise customers and the partner ecosystem. Having started his career in technical support the voice of the customer has always been at the forefront of his endeavors and as such he is now leading the part of the LastPass MSP program which provides an opportunity to address the ever-growing needs of providing cybersecurity awareness around passwords and the evolu5on into passkeys. Currently, engaging with global MSP’s & Distributors to provide iden5ty solu5ons as part of their security stacks for their customer base. Specifically, to address business needs and challenges around password management, SSO, passwordless and MFA solutions. Networking and IT industries. During this 5me, he’s worked in roles within technical support,

Session(s):
MSP Expo Tech Track

Josh Ward

VP of Sales, Liquid Web

Liquid Web

With experience in IT, marketing, and sales, Josh Ward plays a key leadership role in the web hosting industry. Currently the Vice President of Global Sales with Liquid Web, Josh helps create secure, redundant, and scalable solutions for a diverse array of clients. Over the past three years Josh has re-built the partner program and sales team at Liquid Web, and has been a key contributor to their accelerated growth. Josh is originally from southeast Texas, called Austin home for 25 years, and now lives in Decatur, AL. He met his wife of 24 years in high school, played a little college football at the Colorado School of Mines, once poked an alligator in the eye and then shot it for trying to bite him, and ate his weight in raw gulf oysters. On the weekends, Josh avidly avoids yard work by golfing and sitting by the pool with his wife and their four kids.

Session(s):
Future of Work

Ryan Worobel

CIO, LogicMonitor

LogicMonitor

Ryan Worobel is Chief Information Officer of LogicMonitor, where he is responsible for product, network, and application infrastructure.Ryan brings more than two decades of experience holding leadership positions in business, technology, and information security to LogicMonitor, most recently in the industrial space where he acted as Executive Vice President and CIO for Incora. Prior to Incora, he held strategic roles at Maersk Line, Zuora, Dell and Salesforce.Throughout his career, Ryan has specialized in driving strategic initiatives for global Fortune 100 companies, and he is passionate about driving competitive differentiation through digital business strategies and transformational technology.

Session(s):
Enterprise Technology

David Torgerson

VP of Technology and Security, Lucid

Lucid

David joined Lucid in 2013 as the first DevOps professional and now oversees all IT and infrastructure activities, ensuring internal technology and security exceed Lucid’s high-growth needs. His more than 20 years of experience ranges across working with and leading infrastructure, security, network, ops, and DevOps teams at organizations such as Fidelity Information Services and FamilySearch.

Session(s):
Enterprise Metaverse

Carly Horvath

Associate Lawyer, MBM Intellectual Property Law LLP

MBM Intellectual Property Law LLP

Dr. Horvath is an intellectual property lawyer at MBM Intellectual Property Law LLP. In her legal practice,Carly manages a broad range of IP matters, with a focus on privacy law, technology agreements, andblockchain law. Carly is particularly passionate about the transformative impact of blockchain ontraditional legal systems and within the metaverse, the intricacies of data privacy within virtualenvironments, and the challenges of protecting intellectual property rights in the digital sphere. Prior tobecoming a lawyer, Carly obtained a PhD in Medical Sciences and subsequently worked as a scientificeditor. Carly also holds a certificate in blockchain law from Osgoode Hall Law School.

Session(s):
Future of CX

Robin Gareiss

CEO & Principal Analyst, Metrigy

Metrigy

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers. For 25+ years, Robin has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors. Robin leads Metrigy’s Digital Transformation and Digital Customer Experience research. She also is a widely recognized expert in the communications field, with specialty areas of contact center, AI-enabled customer engagement, customer success analytics, and UCC. She is a sought-after speaker at conferences and trade shows, presenting at events such as Enterprise Connect, ICMI, IDG’s FutureIT, Interop, Mobile Business Expo, and CeBit. She also writes a blog for No Jitter. Additional entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification and general contracting business in Illinois. She also served as president and treasurer of Living Hope Lutheran Church, led youth mission trips, and ran successful fundraisers for children’s cancer research. She serves on the University of Illinois College of Media Advisory Council, as well. Before starting Metrigy, Robin was President and Co-Founder of Nemertes Research. Prior to that, she shaped technology and business coverage as Senior News Editor of InformationWeek, a leading business-technology publication with 440,000 readers. She also served in a variety of capacities at Data Communications and CommunicationsWeek magazines, where she helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. In addition to publishing hundreds of research reports, she has won several prestigious awards for her in-depth analyses of business-technology issues. Ms. Gareiss also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News. She earned a bachelor of science degree in journalism from the University of Illinois.

Session(s):
Generative AI

Ryan Ries

Chief Data Science Strategist, Mission Cloud

Mission Cloud

Dr. Ryan Ries holds over 15 years of leadership experience in data and engineering, over 20 years of experience working with AI and 5+ years helping customers build their AWS data infrastructure and AI models. After earning his Ph.D. in Biophysical Chemistry at UCLA and Caltech, Dr. Ries has helped develop cutting-edge data solutions for the U.S. Department of Defense and a myriad of Fortune 500 companies.

Session(s):
Future of CX

Luiz Domingos

CTO, Mitel

Mitel

Luiz Domingos is an innovative and passionate technology executive with more than 20 years of experience and an extensive record of leading global R&D, product management, and project teams to deliver disruptive and high-quality enterprise communication and collaboration solutions, contact center and network management products, and cloud services to the market.As Mitel Chief Technology Officer and Head of Large Enterprise R&D, Luiz leads the company’s technology vision and strategy, fostering introduction of new technologies, portfolio innovation, and implementation of highly reliable and scalable products.Throughout his career, Luiz has held key positions at Siemens, Unify, and Atos driving the delivery of new products, vertical offerings, and complex solutions across a wide range of technologies. Prior to Mitel, Luiz served as Chief Product and Technology officer for Unify, where he managed the complete Unify portfolio and was responsible for the development and launch of disruptive cloud solutions. Luiz holds a dual bachelor’s degree in electronics and telecommunications engineering from Parana Federal University UFPr in Curitiba, Brazil and executive education from INSEAD Paris. He also holds a PMP certification from the Project Management Institute as well as several patents with the US Patent office.

Session(s):
Generative AI

Alexandra Ilinska

Development & Delivery Advisor, MobiDev

MobiDev

Session(s):
Solutions Theatre

Xenia Potiakova

Head of Business Development, MobiDev

Enterprise Technology

Angela Leavitt

CEO, Mojenta

Mojenta

With nearly 20 years of sales and marketing experience, Angela Leavitt founded Mojenta (formerly Mojo Marketing) in 2010 - the first and only full-service marketing agency with an exclusive focus on telecom, IT, and cloud services industries. Since then, she has worked with 200+ companies including Comcast, BullsEye, Spectrum, MicroCorp, Intelisys, and Time Warner Cable, as well as numerous VARs, MSPs, and traditional telecom agents. In July 2018 and 2020, Mojenta was named to the Top 100 Fastest-Growing Private Companies in San Diego. An accomplished speaker, Leavitt has been a regular presenter at ITExpo, COMPTEL, Channel Partners, Cloud Partners, and Women in the Channel events. In 2021, she was a finalist for the San Diego Business Journal’s Business Woman of the Year award.

Session(s):
ITEXPO 'Shark Tank'

Everett Nelson

CEO, Moon Train LLC

Moon Train LLC

Everett is qualified as an Electrical, Computer, Systems, and Software Engineer. He worked on drone aircraft, embedded systems, wire harnesses, sensor products, aviation standards, and full stack web development. He is the leading visionary behind Moon Train LLC. Everett is working to put a Train on the Moon by 2032. Unlike stationary bases, the Moon Train will help avoid solar flares and meteor showers. The long train track will grant access to wide swaths of the lunar surface. The mobility of the train permits survival of the lunar night. A train will enable a permanent, human presence on the moon. Whereas, stationary bases may only serve as short-term outposts. Understandably, this big vision will take time and teamwork to manifest. We are looking for strategic partners and offer related contracting services in an effort to materialize the Moon Train in this lifetime.

Session(s):
MSP Expo Tech Track

Brian Helwig

CEO, MSP360

MSP360

Brian has been in software for more than twenty years, growing small and large companies. He is currently the CEO of MSP360™ and has held several executive leadership roles at companies like Netwrix Corporation, XO Communications, Veeam and Sterling Commerce (later acquired by IBM). He has been integral leading business development, R&D, sales, finance, operations, services, defining market strategy and focusing on customer experience.

Session(s):
MSP Expo Tech Track

Charlene Ignacio

CMO, MSPAA

MSPAA

Multi-industry CEO, Serial Entrepreneur, Author, Keynote Speaker & Black Belt Lean Six Sigma Certified. Leading over 300,000 business owners to be aligned to their self, company, and customer goals to help them deliver the best technology and security solutions. I am an expert on focusing on the speed to solutions for companies that are passed trying to do it themselves and they realize they are too close to the problem and need a professional to get it done and done right. I help them enhance their efficiency and revolutionize development by elevating their sales, customizing their strategies, and enhancing their leadership skills. We create strategies, systems, and processes that go outside the box to build on each organization’s unique situation and opportunities. My methods work because I take the time to give your business the one-on-one attention it deserves, while offering specialized assistance to the parts of your business where you need it most. These tested and proven partnerships help hundreds of clients and the processes I’ve created with these businesses work. They work because theyre based on industry best practices, solid marketing principles, and my industry insider knowledge. My system audits give you and your business clarity, strategic affect-focused recommendations, and the leadership mentoring you need to execute the plan and get results.

Session(s):
Enterprise Technology

Felix Beccar

CFO, Mural

Mural

Felix Beccar is the Chief Financial Officer at Mural where he leads a team of ~60 Finance and Operations professionals. He has 15+ years of advisory and operational experience in Corporate Strategy, Business Operations, Revenue Operations, Financial Planning & Analysis, and GTM Strategy. He also runs a Global Accounting team responsible for Controlling, Treasury, and Payroll management for over 600+ Muralistas spread across more than 22 countries. He is responsible for Mural’s financial architecture and co-led several rounds of financing with Mural’s previous CEO, successfully securing $200M+ in Series A, B, and C equity financing and debt instruments. He has also led the first M&A acquisition of the LUMA Institute, a key differentiator in Mural’s value proposition. He is a diplomatic problem solver, a natural team leader, and passionate about scaling technology companies. Previously, Felix worked in management consulting at Bain & Co in London and in technology at LinkedIn and Pipedrive, running Strategy & Ops as well. Felix is based in Miami and holds an MBA from INSEAD, where he now serves as an Entrepreneur In Residence. He is also a LUMA Certified Practitioner and Reforge alum. He also advises startups, mostly in SaaS, on growth, strategy, and operations in general.

Session(s):
Cybersecurity Solutions Theatre

Glen Shok

VP, Marketing, Netgate

Netgate

Glen has worked in tech for over 25 years, including roles at Cisco, EMC, Oracle, and various start-ups. His roles have spanned across Technical, Sales, and Marketing. Glen is a very data driven Marketing VP, and views Marketing as an extension of the Sales Organization. It’s all about the leads, segmentation & customer. Glen has two daughters, one out of college and doing public policy work in DC, and the other finishing up at UNLV. In his free time, he enjoys skiing, traveling to wine regions, and watching whatever garbage is on the Bravo channel.

Session(s):
Enterprise Technology

Farzin Shahidi

CEO, NextPlane, Inc.

Future of CX

Kevin Lee

Vice President, Global Head of Digital Sales and Strategy, NICE

NICE

Kevin Lee heads global digital sales for NICE. He joined the company at the beginning of 2021 to help lead the growth and development of the company’s digital portfolio. Focusing on strategy, acquisition and sales, Kevin helps customers navigate their digital transformations into the self-service era. With 15+ year experience in cloud and software sales and marketing, his comprehensive approach to account management allows him to understand and solve his clients’ largest initiatives.

Session(s):
Future of CX

Whitney Meer

Applied AI Product Manager, NICE

MSP Expo Business Track

Robert Isaacs

CEO, Nine Minds

Nine Minds

Robert has more than 20 years of experience working on software for technology providers. He started with ConnectWise in 2000, becoming the Chief Software Architect. He left in 2016 to start Speed of Light Media, a cloud service provider for enterprise companies. He is now the founder and CEO of Nine Minds, an AI startup in Tampa Bay focused on rethinking enterprise software in an AI-first world. He has a bachelors degree in Computer Science from the University of South Florida and enjoys the sunny weather in Clearwater, FL with his wife and daughter.

Session(s):
Enterprise Technology

Shaun McAlmont

CEO, NINJIO

NINJIO

Dr. Shaun McAlmont is CEO of NINJIO Cybersecurity Awareness Training and is one of the naOon’sleading educaOon and training execuOves. Prior to NINJIO he served as President of Career andWorkforce Training at Stride, Inc., had a decade-long tenure at Lincoln EducaOonal Services, where hewas President and CEO, and served as CEO of Neumont College of Computer Science. His workforce anded tech experience is supported by early student development roles at Stanford and Brigham YoungUniversiOes. He is a former NCAA and internaOonal athlete and serves on the BorgWarner and LeeEnterprises boards of directors. He earned his doctoral degree in higher educaOon, with disOncOon, fromthe University of Pennsylvania, a master’s degree from the University of San Francisco, and his bachelor’sdegree from BYU.

Session(s):
Service Provider Technology

Rebekah Johnson

Founder & CEO, Numeracle

Numeracle

Founder & CEO of Numeracle, Rebekah Johnson is the industry’s leading expert in establishing trust in entity identity, delivered through Numeracle’s Entity Identity Management™ platform. With over ten years of regulatory government and compliance experience, businesses have leaned on Rebekah’s expertise to guide them through the evolving complexities of maintaining control over brand identity, implementing KYC, and delivering trusted communications in a changing ecosystem. Rebekah is an elected member of the Board of Directors of ATIS, member of the IP-NNI Task Force, and participated on the FCC Hospital Robocall Protection Group. Prior to founding Numeracle, Rebekah served on the FCC’s Robocall Strike Force on behalf of the Empowering Consumer Choice Working Group.

Session(s):
Service Provider Technology

Matt Siemens

CEO, NUSO

NUSO

Matt is the CEO of NUSO and serves on its Board of Directors. Matt’s career spans over 25 years of managingtechnology-focused sales, marketing, and technical teams. He leads the strategic vision and culture at NUSO todeliver value for its partners and customers by innovating advanced business communications technologies. Beforebeing named CEO in 2018, he held management positions for high-growth recurring revenue businesses at Sotel,NuVox, Electric Lightwave, Appia, and Voxitas. Matt is active in industry forums and organizations and is committedto maximizing NUSO’s positive impact on the community. In his free time, you can find him with his family, behind acamera, or restoring one of his old cars.

Session(s):
Service Provider Technology

Briana Sullivan

VP of Product, Marketing, and Communications, NUSO

NUSO

Briana is NUSO’s VP of Product, Marketing and Communication, where she is responsible for NUSO’s branding,marketing strategy, and product roadmap. She has held a variety of roles in the communications space including:portfolio and product management, pricing and offer management, technical buying, vendor and partnershipmanagement, customer operations, and business development partnership. Briana holds a Bachelors inCommunications and Socio-Legal studies from the University of Denver as well as post grad and executivecertifications in Negotiation, Mediation and Conflict Resolution. She likes to spend as much of her free time aspossible outside or traveling to new places.

Session(s):
ITEXPO 'Shark Tank'

Rick Blalock

Co-Founder, One Study

MSP Expo Business Track

Dave Beagle

Sr. Manager, Strategic Partner Sales, Ooma

Ooma

Dave Beagle is an established leader in the Channel having led efforts to build, expand and grow indirect sales. ?Previously recognized as a three-time Channel Chief by CRN at three separate companies, he brings insights on how partners of all types can monetize various offerings. Currently, leveraging his 20 years of experience in UCaaS/Cloud Telephony, he is focusing on developing strategic partnerships to grow with Ooma’s wide portfolio of services and helping them adapt to navigating the ever-changing communications environment.

Session(s):
Generative AI

Kumaran Ponnambalam

Principal Engineer, AI, Outshift by Cisco

Outshift by Cisco

Kumaran Ponnambalam is a technology leader with 20+ years of experience in AI, Big Data, Data Processing & Analytics. His focus is on creating robust, scalable AI models and services to drive effective business solutions. He is currently leading AI initiatives in the Emerging Technologies & Incubation Group in Cisco. In his previous roles, he has built data pipelines, analytics, integrations, and conversational bots around customer engagement. He has also authored several courses on the LinkedIn Learning Platform in AI and Big Data.

Session(s):
Generative AI

Alan Finlay

Co-founder & Head of Product, OvationCXM

OvationCXM

Alan Finlay, co-founder and head of product at OvationCXM, is driven by a passion for creating software that elevates customer experiences – both for customers and the internal teams that deliver them. Prior to OvationCXM, Alan worked at TPG and Goldman Sachs where he launched global investment products. He graduated from the University of Virginia with a B.S. in Commerce. Alan now lives in San Francisco with his wife, two boys, and dog.

Session(s):
MSP Expo Tech Track

Michael Hopfinger

Vice President of Americas Sales, Parallels

Parallels

Michael has dedicated over two decades to the IT industry, with notable experience in theChannel. His journey began at Cisco in 2001, where he navigated roles in both Corporate and PartnerMarketing. In 2008, he left Cisco to assume a leadership role in Field Sales and later became theDirector of North American Marketing at a multi-billion-dollar global distributor (now a divisionof TD/Synnex). In 2012, Michael returned to Cisco, ultimately leading all of Americas Partner Marketing. His scope broadened as he took charge of the Global Segment and Industry Marketing group and later established the Global Campaigns Marketing organization. In 2022, Michael joined Vation Ventures, a research and consulting firm focused on tech acceleration. Vation has cultivated an ecosystem comprising Venture Capital and Private Equity firms, Startups, Emerging technologies, Channel Partners, and technology executives all committed to driving innovation in the tech space. Michael spearheaded the Consulting Delivery Organization at Vation, collaborating within the ecosystem to develop and implement go-to market and tech innovation strategies. Currently, Michael serves as the Vice President of Americas Sales at Parallels, a key player in the remote work and virtualization market. In this role, he is constructing a Channel-first sales organization aimed at delivering secure, flexible solutions that enable individuals to work with the applications and tools to be their best — anywhere, on any device.In his free time, Michael enjoys hiking, fishing and otherwise spending time outdoors. He holds a BA in Philosophy from the University of Missouri. Michael is married with five children, and currently resides in St. Louis, MO.

Session(s):
Enterprise Technology

Ari Rabban

CEO, Phone.com

Phone.com

Ari is a veteran of the IP-communications industry. He is the CEO of Phone.com, Inc. a company he co-founded. He previously served as president of Surf&Call Solutions as well as TrulyGlobal, Inc. two early VoIP industry startups that were acquired. Ari also served as a senior executive at VocalTec Communications, the VoIP industry pioneer, and a strategy manager for Lucent Technologies. He holds an MBA from Carnegie Mellon University, and a law degree and BA in Economics, both from Tel Aviv University.

Session(s):
MSP Expo Tech Track

Alon Cohen

Chief Technology Officer, Phone.com

Phone.com

Entrepreneur, inventor and known as a creator of the Voice over IP industry, Alon Cohen co-founded VocalTec Communications, the first company to provide Internet voice technology worldwide and one of the earliest successful Internet IPOs. Cohen, author of 5 US communication technology patents and one of the first two inductees in the VoIP Hall of Fame, joined Phone.com as an executive vice president and CTO after founding a series of successful business ventures.

Session(s):
MSP Expo Business Track

Joel Maloff

Chief Compliance Officer, Phone.com

Phone.com

Dr. Joel Maloff is a globally recognized expert and author on Internet, its uses for business and marketing purposes, the convergence with traditional telephony, and communications implications of regulations such as HIPAA and CALEA. He served as Senior Vice President and Chief Compliance Officer for Phone.com (www.phone.com), and had responsibility for law enforcement compliance, HIPAA compliance, and assistance with network-related strategies and tactics. In addition, Dr. Maloff has been an Adjunct Assistant Professor at Colorado Technical University since 2009 and has taught information technology courses (such as Disaster Recovery and Network Design and Implementation, Software Assurance, et al), Marketing classes (MKT225 – Introduction to Marketing, MKT380 – Applied Marketing Management, MKT630 – Applied Managerial Marketing), developed DMKT315 – Data Analytics for Digital Marketing, and taught Organizational Behavior Principles. Maloff has written several books, spoken at industry conferences worldwide, and written numerous articles. Dr. Maloff’s dissertation on the security and privacy of remote implantable or wearable medical devices can be found at https://www.proquest.com/docview/2672267160/

Session(s):
Enterprise Technology

Lee Petro

Special Counsel, Pillsbury Law

Pillsbury Law

Lee brings over 25 years of experience advising clients before the Federal Communications Commission, the Federal Trade Commission, Congress, and state public utility commissions. His focuses include regulatory compliance, emerging technologies, transactions, and intellectual property. Lee represents broadcasters, wireless, and satellite companies on transactional matters, including mergers and acquisitions and spectrum leasing. Lee also works with innovative consumer and industrial product companies to obtain FCC approval for new uses of spectrum through experimental licensing, and obtaining equipment authorizations for new products. Lee is past President of the Federal Communications Bar Association (FCBA), past Chair of the FCBA Foundation, and serves on the Board of Directors for the Washington Lawyers Committee for Civil Rights and Urban Affairs.

Session(s):
Enterprise Metaverse

Jennifer Hotai

Founder & CEO, Plover Animation

Plover Animation

A life-long artist. Web3 enthusiast. Creative mentor. Domestic violence survivor. Jennifer Hotai has experienced and endured many challenges through her creative career and personal struggles. She worked on game and film projects as a concept artist while working dead end jobs, before creating an advertising company in 2015. She created Plover Animation in 2022 in the midst of escaping a life-threatening abusive relationship. She is now focused on building a bold and bright future through her startup, and sharing her knowledge with others as co-founder of the organization Grand Strand Web3 Guild. Shes currently a member of VRAR Association, Metaverse Standards Forum, and is featured in the book Women of the Future.

Session(s):
Future of Work

Darren Knapp

Director, Poly inside Channel Sales, Americas, Poly

Poly

Darren Knapp is the Director of Poly Inside Channel Sales for HP Inc. He leads sales and business development efforts in the Americas from Alaska to Argentina with over 9K Poly partners. Prior to his 22-year Telecom career, he also toured for 15 years with the USO in a hard rock band entertaining US Military personnel all over the world. Darren is passionate about HP’s mission to power authentic human connections and collaboration, and he loves to evangelize and demonstrate Poly | HP’s awesome tech!

Session(s):
Future of Work

Richard Luna

CEO, Protected Harbor

Protected Harbor

Richard Luna has had a long and successful career in the technology industry, starting from his early accomplishments with an HP programmable calculator. After attending Case Western Reserve University, he designed communications technology for the NY Subway system, using a serial XMODEM derivative protocol. Richard then became the CTO of US News and World Report after working at AGT Graphics. While working at US News and World Report, Richard developed the first Satellite Ad transmission system, pre-internet, allowing advertising agencies in NY to transmit display ads over satellite to newspaper printing press facilities. The satellite transmission system was based on a Novell network.With the development of Microsoft Windows, Richard saw a need for an easy to use network management application; NetMagic was born. NetMagic was a Windows version of PCONSOLE and FCONSOLE. From there he developed multiple software packages, including the first Windows-based password management system, NetMagic Pro. NetMagic Pro was a password reset system used by large clients such as Mellon Bank and Central Hudson Electric and Gas, used for resetting passwords across ACF2, RACF, Unix and Windows.In 2009, Richard founded Protected Harbor, Inc., a technology company, which has grown to serve hundreds of clients, focusing on the East Coast of the United States.Richard developed a Remote Desktop Program (RDP) model for businesses; allowing a business of hundreds be transformed into several servers; increasing durability and reducing management headaches.As CEO, he has built a team of 40 engineers dedicated to delivering customized, hardened productivity solutions for clients. For one client Richard designed, built and continues to manage the largest S2D cluster in the world outside of Azure, which is based on S2D.In 2019 Richard, as CEO, developed transportation-specific workflow systems connected to secure desktops; TMS. Richard designed TMS-DIGITAL’s TMS TRUCKER which adds document management, scanning and document capture; using a mobile device, gluing dispatching companies with their drivers, allowing for easy document exchange.Protected Harbor, under Richard’s direction, continued to grow, and in 2023 now manages over 2000 virtual servers in four data centers, with over 14 Petabytes of data for some of the largest clients in the country.Richard speaks on many technology topics; from information silos, to the proliferation of data, to the lack of understanding in corporate America on the value of data.

Session(s):
Enterprise Technology

Jeff Pulver

Founder, Pulver.com

Pulver.com

Jeff Pulver is a Futurist and American Internet entrepreneur known for his work as founder of pulver.com, Free World Dialup and Vonage. Jeff is an Internet Pioneer whose work helped popularize the use and adoption of VoIP worldwide. He helped change the way the world communicates. The communication law issued by the Federal Communications Commission named after him known as The Pulver Order is the reason Internet based services like: FaceTime, Skype and Messenger are offered for free. Since 1997 he has invested in over 400 startups and has served as founder, co-founder and chairman of numerous startups. His most recent set of conferences started in 2016 is called MoNage, where he explores the future of communications.

Session(s):
Enterprise Metaverse

Tim Stutts

XR Product Design Leader, PushPopDesign

PushPopDesign

Tim Stutts is a multifaceted product design leader focused on user interface/ user experience surrounding emerging technologies. He is an ethical technologist who values data privacy and accessibility. Tim has an extensive professional background as an individual contributor and more recent experience as a director/ people manager in AR/VR, neurotechnology, and industrial IoT. He has worked for PTC Vuforia, Magic Leap, IBM and others on efforts tied to product innovation. He recently started a new role as Principal UI/UX Designer at Stryker, working on acute care medical products.

Session(s):
MSP Expo Tech Track

Kevin Masse

CEO, QuestBlue

QuestBlue

Kevin Masse, CEO and President of QuestBlue, is a veteran of the IT industry with an illustrious career spanning over 30 years. Kevins journey from humble beginnings, where he founded the first internet company in northern New Hampshire, to his current role as the driving force behind a thriving telecommunications company, is a testament to his exceptional leadership and unwavering dedication. He manages a wide array of key responsibilities, including strategy management, business development, business transformation, employee communications, and guarantees the utmost level of support in all customer interactions. Year after year, he remains steadfast in his commitment to the prosperity of his company, the well-being of his dedicated employees, and the satisfaction of his valued customers.

Session(s):
MSP Expo Tech Track

Shahar Ben-Hador

CEO and Co-founder, Radiant Security

Radiant Security

Shahar has nearly two decades of experience in cybersecurity, both as a practitioner and as a vendor. Prior to his current role as CEO and co-founder of Radiant Security, Shahar was VP of Product Management at Exabeam. Other prior roles include CIO at Exabeam, and nearly 10 years at Imperva, rising through the ranks from IT Admin to CISO.

Session(s):
Cybersecurity Solutions Theatre

Dan Carcone

Security Evangelist, Radiant Security

MSP Expo Business Track

Rick Jordan

CEO, ReachOut Technology

ReachOut Technology

Rick Jordan is a magnetic force and unyielding CEO who clawed his way to the top through relentless determination and hard-earned wisdom. Rick is a sought after personality, appearing constantly on nationwide networks like CBS, Fox, NewsNation, Cheddar and more. A badass keynote speaker that ignites inspiration on stages at VeeCon, NASDAQ, Harvard Clubs, Mercedes and West Point Military academy. Rick founded ReachOut and took it from startup to a public company without the influence of outside money from private equity. He works with an OG Shark, consults the White House, and hosts his top podcast - ALL IN with Rick Jordan.

Session(s):
MSP Expo Business Track

Thomas Forte

President, Red Jacket

Red Jacket

Thomas Forte is the President for Red Jacket Solutions, LLC where he is responsible for the sales and operational aspects of the business. Prior to Red Jacket Tom spent approximately 30 years with Inteserra (f/k/a Technologies Management, Inc.) in the roles of Consultant and Director of Business Development. In these positions, Tom assisted hundreds of clients through the various regulatory and operational issues of becoming a carrier (IXC, CLEC, VoIP, Debit, OSP, etc.). He was able to manage some of Inteserra’s larger clients due to his understanding of the industry as well as his project management ability. Prior to his time at Inteserra, Tom work at Windstream (f/k/a ALLTEL) holding positions in Rates and Tariffs, Budgets/Financial Planning, Sales, Operations, Network Planning, and various other positions over his 11+ years with the company. In these various positions Tom was able to learn the operations of the industry from various disciplines giving him an understanding of the industry.

Session(s):
Future of CX

Mike Stowe

Senior Director, Developer Marketing, RingCentral

RingCentral

Mike Stowe is an avid technologist with a goal of helping businesses adapt with technology and industry changes to help ensure their business is not only successful but can maximize efficiency. With over 20 years’ experience in technology Mike has helped thousands of businesses both large and small through major industry shifts. At RingCentral he is focused on helping businesses adopt cloud communications technologies to help unlock new ways of communicating with customers globally, including through voice, SMS, team messaging, social channels, video, fax, and artificial intelligence.

Session(s):
Future of Work

Mike Egli

Contact Center Principal, RingCentral

RingCentral

Mike Egli is the Contact Center Principal at RingCentral with over 25 years of experience in the contact center space. He helps organizations improve their customer and agent experience, increase revenue, and reduce operational spending. Mike started his career as an agent in a contact center and worked his way up to being a director at a business process outsourcer. Later in his career, he managed complex contact center implementation teams, engineering teams for contact center cloud solutions, and consulted for contact centers across the world, including wellknown organizations such as Amazon, American Express, Nintendo, Walmart, Sony, and Blue Cross Blue Shield. Mike’s experience has given him a unique insight to current and future trends in CX, technology, and practices that can help solve the greatest challenges faced by businesses today. Mike has his Masters in Applied Information Management from the University of Oregon and lives in Austin, Texas with his wife and three children. Mike is a first generation Swiss American, and has a passion in food and travel.

Session(s):
Generative AI

Alexis Quintal

CEO, Rosarium PR & Marketing Collective

Rosarium PR & Marketing Collective

Alexis Quintal is the owner and CEO of Rosarium PR & Marketing Collective. She has more than 10 years of experience in sales management and director-level media roles at high-profile institutions like Walmart Media Group and Newswire. In 2020, she left the corporate world on a mission to help level the competitive playing field between large companies and new business owners. The result was Rosarium — a company that scales world-class marketing communications solutions to be accessible and affordable for startups of all sizes. Alexis’ goal is to make more entrepreneurs by making it easier to be a successful entrepreneur.

Session(s):
Solutions Theatre

Michael Arsov

VP Enterprise Sales, Rumble Cloud

Rumble Cloud

Michael Arsov joined Rumble on Dec 2023 as the VP of Cloud Sales and Enterprise Account Management. Formerly at Nokia for over 10 years, he held diverse roles, including:Procurement Manager for North America responsible for sourcing of network implementation materials and development of short-term and long-term roadmap for assessing and anointing strategic suppliers;Head of Supplier Innovation Execution where he led development of end-to-end solutions through strategic partnerships;Senior Transformation Manager at Nokia’s Global Transformation Group, leading teams and programs around the world, focused on improving operational efficiencies, supply chain optimization, revenue generation, go-to-market approach strategy. At his last role as Sales Program Director, Mr. Arsov led the global sales digital transformation and the overall go-to-market sales transformation.Mr. Arsov holds an M.S. in Project Management from Boston University and a B.S in Electrical Engineering from San Jose State University.

Session(s):
Future of CX

Tony Flores

Sr. Director, Product Management, Salesforce

Salesforce

Tony Flores is a Director of Product Management within the Service Channels team at Salesforce, and leads their Contact Center Ecosystem product portfolio. He has been at Salesforce for over 4 years, and has over 15 years of product management experience within Enterprise Software and SaaS.

Session(s):
Keynote Presentation

Anant Singh

VP Sales, Sanas

Sanas

Anant Singh, VP of Global Sales at Sanas.AI is a seasoned sales executive and AI evangelistwith over 15 years of experience in driving revenue growth and building high-performing dreamteams. At Sanas.AI, Anant is responsible for game-changing sales strategies to drive marketpenetration and skyrocket revenue streams. With a proven track record of crushing sales targetsand fostering strong client relationships, Anant brings a dynamic leadership style coupled with adeep understanding of market dynamics and customer needs. Prior to joining Sanas.AI, Anantheld senior sales roles at Observe.AI and Akamai Technologies where he consistently deliveredexceptional results and played a key role in driving business expansion.

Session(s):
MSP Expo Business Track

Jeff Lytle

Founder & President, Sandy Beaches Software

Sandy Beaches Software

Jeff Lytle has over 30 years of software development experience specifically related to telecommunications billing. As Sandy Beaches founder and president, hes committed to the companys mission to help competitive communications companies grow and remain profitable by consistently ensuring invoice taxation compliance, and providing the tools needed for superior customer service. Under his direction SBS made the INC. 500 list in 2003, the OKC Metro 50 Fastest Growing Privately Held Companies in 2002 and 2003. He was also a finalist for “Oklahoma’s Most Admired CEO’s” in 2010. Jeff proudly served in the USAF and holds a B.B.A. in Business from the University of Central Oklahoma.

Session(s):
Cybersecurity Solutions Theatre

Mordy Fried

, Sharken

Sharken

•Cybersecurity & IT •Worked with hundreds of businesses to secure IT environments. •Spent several years building the cyber defenses at B&H Photo. •Beloved Tech Instructor •Instructed a course in Desktop, Network and Server support. •Close to a hundred graduates in the field today. •Frozen Pizza Connoisseur •Estimated over 10,000 slices, defrosted, baked, and consumed. •As a college student, pioneered original methods: clothing dryers, irons, car engines, and more.

Session(s):
Service Provider Technology

Heather Share

Messaging Expert, Sinch

Sinch

Heather Share creates a visual landscape of possibilities for global businesses navigating ever-growing customer needs. 20 years of creating best-fit solutions in the SaaS platform world firmly places Heather as a leader in the space who is ideally positioned to help businesses achieve growth plans for retention, loyalty, and new business. As a messaging expert at Sinch, Heather guides clients through emerging channels growing in popularity worldwide and promotes the importance of a conversational strategy.

Session(s):
Future of Work

Steve Forcum

Director of Program Management, SIPPIO

SIPPIO

Steve Forcum is an accomplished business leader with over 25 years of experience in the technology industry and is a recognized subject ma>er expert in the Enterprise Voice, Unified CommunicaEons, CollaboraEon, Customer Engagement, and Cloud technologies. Since joining SIPPIO in March 2023, Forcum played a key role in strategic alteraEons in messaging, product posiEoning, go to market, and channel development, resulEng in explosive funnel growth and increased brand awareness. As a recognized subject ma>er expert, speaker, keynote presenter, and business leader, Forcum has become a key voice within the industry. He is known for his ability to explain complex technology in simple terms and engage audiences across a variety of delivery plaPorms, including a robust presence on social media. He can be found on Threads @Steve_Forcum and on LinkedIn.

Session(s):
Enterprise Technology

Chen Burshan

CEO, Skyhawk Security

Skyhawk Security

Chen Burshan is a veteran cloud security expert and CEO of Skyhawk Security. He has led product and strategy teams for companies in the security space for more than ten years, most recently as EVP of Products at ActiveFence and VP of Strategy, GM and Site Manager at Dome9 (Acquired by Check Point). There he helped develop the company into a leader in CSPM (Cloud Security Posture Management). Chen was brought on to lead Skyhawk Security (a spinoff of Radware) to build the next generation of cloud security. His journey as a product leader and manager in technology companies began over 20 years ago, with roles at IBM, Cisco, Kashya, and Zerto.

Session(s):
Generative AI

Stephen Kowski

CTO, SlashNext

SlashNext

J Stephen Kowski is an accomplished Global Sales & Technical Leader with a rich background in information technology, cybersecurity, and engineering consulting. With expertise spanning enterprise IT, strategic leadership, and technical innovation, he has significantly contributed to the fields of sales technology and cybersecurity through roles such as Field CTO and Director of Solutions Engineering. Stephens multifaceted career is marked by his ability to bridge technology and business needs, enhancing organizational capabilities in cybersecurity and beyond.

Session(s):
Future of Work

Simon Bradbrook

Sales Engineer, Cloud Service Provider, Snom

Snom

Simon has over 23 years’ experience working in the telecommunications field. During this time Simon has gained an extensive working knowledge of telecommunications networks whilst working in such roles as Product Verification Engineer on Packet Trunking Voice Gateways, testing the integration of Voice Gateways with the existing PSTN Network; Technical Sales Support Engineer SIP based SMB solutions and PBX Product Specialist.Simon joined VTech in 2011 as the Sales Engineer for the new Hospitality room phones, bringing the required experience of integrating 3rd party products into existing telephone network. Now the Senior Sales Engineer for Cloud Service Providers in all Vertical Markets for Snom Business Solutions.

Session(s):
Future of CX

Juanita Coley

Executive Director & Sr. Consultant, Solid Rock

Solid Rock

Juanita Coley is best known as the “Contact Center Whisperer” the CEO and Founder of Solid Rock Consulting. Solid Rock Consulting is a workforce management consulting firm. We are the people brands call to elevate and scale their customer experience.From teen mom to tech maven, Mrs. Corporate America 2022, Most Influential Tech Advisor and 2022 Top 25 Thought Leader. Juanita and her team of consultants has a global presence spanning the US, Canada, and EMEA markets.Juanita has worked with some of the leading tech brands like Google, Zoom, Five9, NICE etc. While Juanita has had an impressive career she’s just getting started. Her mission is to impact a million women & minorities making careers in Tech more visible and accessible, while having a transformative impact on the customer experience industry.

Session(s):
ITEXPO 'Shark Tank'

Nikki Cabus

CEO, South Florida Tech Hub

South Florida Tech Hub

Session(s):
Future of CX

Alex Diedrich

Lead Insights & AI Solutions Specialist, Sprinklr

Sprinklr

Alex Diedrich is a seasoned AI Strategist with a passion for leveraging technology to drive meaningful business outcomes. For the past 7 and a half years, he has been an integral part of the Sprinklr team, pioneering innovative AI-driven solutions that redefine customer engagement and experience. At Sprinklr, Alex is a Lead Insights & AI Solutions Specialist, where he orchestrates the fusion of cuttingedge artificial intelligence with marketing and customer service initiatives. His expertise lies in harnessing AI algorithms to analyze vast troves of data, enabling companies to derive actionable insights and make data-driven decisions.

Session(s):
Enterprise Metaverse

David Jodoin

CEO, Stackyon

Stackyon

David Jodoin serves as Chief Executive Officer at Stackyon. He drives and maintains executive responsibility across Sales, Marketing, Product Development, Finance, Investor Relations, Legal Affairs, and Operations. He is an accomplished techno-commercial professional with a career spanning over 30 years. During this period, he has led or been a key member of the leadership team that has launched or turned around over seven organizations in the technology sector.

Session(s):
Generative AI

Bill McClain

CEO, Stratus Dial

Stratus Dial

Bill McClain is an experienced telecommunications provider and VOIP cloud-based phonesystems expert who focuses on creating customized IT, cybersecurity and computer networkingsolutions. With over 35 years of experience & a customer-first approach, he offers reliable,tailored solutions to keep businesses up-to-date and optimized with their tech.

Session(s):
Enterprise Technology

Thomas Howe

CTO, Strolid

Strolid

Session(s):
Generative AI

Jay Cann

CTO, Synoptek

Synoptek

As the CTO of CX at Synoptek, Jay Cann is a pioneering force in the realm of technology and its application to enhance customer experiences. With an exceptional career spanning three decades, Jay brings unparalleled expertise in the development and implementation of cutting-edge technology. As a founding member of Macquarium(now a Synoptek company), he has a rich history of guiding technological innovation to align with organizational goals. In his role at Synoptek, Jay not only leads the adoption of emerging technologies but also plays a pivotal role in AI leadership. He is instrumental in utilizing artificial intelligence to create personalized, intelligent customer experiences that differentiate Synoptek in the market. With a keen eye on industry trends and developments, Jay consistently identifies opportunities to leverage new technologies for the benefit of Synoptek and its clientele. His client experience includes Southern Company, Krispy Kreme, Mercedes-Benz Stadium, Char-broil, Cummins, The Weather Channel, The Home Depot, Lockheed-Martin, and the US Mint. As a national lecturer, Jay frequently shares his knowledge on technology, development strategies, and AI-driven customer experience innovations.

Session(s):
MSP Expo Tech Track

Ryan Nix

Director of Sales, Syscloud

Cybersecurity Solutions Theatre

Gene Kim

Director, MSP/MSSP and Channel, Syxsense

Syxsense

Gene Kim is a Channel and Sales leader with over 30 years of experience in theSecurity and Systems Management software and SaaS industry.? He holds a Bachelorof Arts degree in Economics from the University of California, Irvine and a master’s inbusiness administration from Pepperdine University and currently resides in OrangeCounty, California.??

Session(s):
Cybersecurity Solutions Theatre

Blaise Fello

Solutions Architect, Syxsense

MSP Expo Tech Track

Andrei Tchouvelev

Chief Innovation Officer, Syxsense

Syxsense

Andrei Tchouvelev, Syxsense Chief Innovation Officer, is a critical thinker, ideator, speaker, evangelist, and an accomplished executive with a breadth of strategic and operational expertise. Andrei has an extensive knowledge of the technology space, and a wealth of market positioning and business acceleration experience. His current role as Chief Innovation Officer focuses on strategic technologies and business transformation. Previously, Andrei collaborated with some of the world’s innovative technology companies and served in a range of leadership positions such as CTO, CIO, Executive board member and advisor.

Session(s):
Enterprise Metaverse

Nelly Tacheva

Founder & CEO, Tangra

Tangra

Nelly V. Tacheva is a a Future of Work, Metaverse, and Web3 innovator with 20+ years of technology and leadership experience.Her metaverse platform Tangra is revolutionizing online learning, training, and team collaboration. Her mission is to make learning and working virtually an engaging, efficient, and entertaining experience - for real!Nelly holds an MBA in Business Analytics and an MS in Mathematics, Computer Science, and Education.Metaverse Standards Forum ChairInternational Telecommunication Union Focus Group

Session(s):
MSP Expo Business Track

Steven Frank

Sales Manager, MSP Group, TD SYNNEX

Enterprise Metaverse

Elyse Peterson

CEO, Tealet

Tealet

Tech Founder and CEO, Elyse Petersen, is an experienced international development worker in the area of food security, natural resource management, and sustainable food preservation, having served as a Peace Corps volunteer in Niger, West Africa and Antigua and Barbuda. Elyse graduated from Shidler College of Business with a Japan-focused M.B.A and from Cal State Pomona with a B.S. in Food Science. Petersen livestreams daily as a #1 broadcaster on mobile app Pococha bit.ly/peaacelyse and builds a community brand on Tiktok Live as @tealettea

Session(s):
MSP Expo Tech Track

Eric Hernaez

CEO, TeamMate Technology

Enterprise Technology

Jen Dimas

CMEO, Telarus

Telarus

Jen has spent her career in B2B technology growth marketing and is passionate about the alignment of the customer and the organization for the best outcomes. As a data-driven leader, Jen loves to leverage the latest process and technology for bottom-line impact. At Telarus, Jen is responsible for brand, education, events and engagement, product marketing, marketing operations, and customer marketing functions, and the voice of the advisor for the company.

Session(s):
Keynote Presentation

Dan Foster

CRO, Telarus

Telarus

Dan Foster is the chief revenue officer for Telarus. Dan, an inspirational and visionary leader, has provided market expertise to strategize and define opportunities that maximize revenue and shareholder return for multiple organizations. In his previous role at Ericsson, he pioneered the entry into the North America partner channel. In his more than 25 years of senior leadership experience in technology and data communications, Dan held the title of CRO at StratusWorX, Fusion Connect, Primus.ca, and two other companies. Under Dan’s stewardship as President and COO of MegaPath, the organization experienced exponential growth from $5 million to over $600 million via organic development and acquisitions. He has garnered industry recognition and awards throughout his career including being a five-time winner of Channel Chief by CRN. Dan received dual engineering and liberal arts degrees from Tufts University and graduated from Harvard Business Schools Executive PMD program.

Session(s):
MSP Expo Business Track

Tim Basa

SVP, Field Sales, Telarus

Telarus

Session(s):
Enterprise Technology

Richard Murray

CCO, Telarus

Service Provider Technology

Graeme Scott

VP Mobility and IoT, Telarus

Telarus

Session(s):
Service Provider Technology

Jason Lowe

Sr. Solutions Architect, Telarus

Telarus

Jason Lowe is a distinguished technology professional with over 30 years of experience in the sector. As an Enterprise Solution Architect at Telarus, specializing in AI and Contact Center solutions, he is a key technical advisor on technologies that enhance customer experiences. Jasons career spans roles in application development, sales engineering, and product management, with notable tenures at NICE Cxone and Talkdesk. He holds both an Economics degree and an MBA from the University of Utah, blending business acumen with tech expertise.

Session(s):
MSP Expo Business Track

Jason Hyatt

GM Americas and VP of Sales, Telco Systems

Telco Systems

Jason Hyatt is General Manager and Vice President of Sales for Telco Systems in North America and Latin America. Jason leverages his 20+ years of experience across both the service provider (MCI Worldcom and Lumen) and technology (Calix, Cyan, and Ericsson) domains to build teams that grow shareholder and customer value through enabling broadband connectivity solutions for global communication.

Session(s):
Enterprise Technology

Alan Percy

CMO, TelcoBridges

TelcoBridges

Mr Percy is the Chief Marketing Officer at TelcoBridges, with responsibility for the global marketing efforts for the company, including market analysis, industry analyst relations, public relations, marketing communications and product marketing. With experience in product marketing, business development, sales engineering and software development, he brings many years of telecommunications industry expertise to his role. Mr. Percy is also a frequent industry speaker and contributes to several industry blogs, podcasts, webinars and educational YouTube videos, covering a range of communications and technology adoption topics.

Session(s):
Service Provider Technology

Daniel Noworatzky

CTO, TeleDynamics

TeleDynamics

As Chief Technology Officer for TeleDynamics, a nationally recognized wholesale distributor of telecom equipment, Daniel has strong product knowledge in understanding VoIP systems and legacy integration. In his current post, he is responsible for strategic sales and management of key accounts; product purchasing and manufacturer relations; and IP PBX implementation technical support. He specializes in telecommunications; TDM and IP endpoint devices including headsets, phones, conference phones, and paging accessories; unified communications; and complete legacy to IP transitional solutions. Daniel continues to develop relationships with the industrys leading vendors and manufacturers to provide TeleDynamics dealers with the largest assortment of the most recognized and trusted VoIP and TDM products.

Session(s):
MSP Expo Tech Track

Chance Myers

CEO, TeleSpeak

Enterprise Technology

Scott Chille

Senior Manager, Cybersecurity Consultant, Telesystem

Telesystem

Meet Scott Chille, the Senior Manager of Cybersecurity at Telesystem. With an extensivebackground spanning over two decades in I.T. and Cybersecurity, Scotts journey beganunexpectedly when he was volunteered to become an Information Systems Security Officer(ISSO) during his time serving as a surgical tech in the Navy. Little did he know that thisexperience would set the stage for his future career.Over the last 15 years, Scott has proven himself adept at transforming multiple organizationson their cybersecurity journeys and has played a pivotal role in building dedicated teamsfocused on all aspects of security operations including both Red Team and Blue Team activities.His expertise is underscored by several industry-leading certifications, including the esteemedCertified Information Systems Security Professional (CISSP), GIAC Certified Penetration Tester(GPEN), and GIAC Certified Incident Handler (GCIH).Beyond his professional endeavors, Scott finds joy in spending quality time with his belovedwife and family. When hes not immersed in the world of cybersecurity, you can find himhoning his culinary skills, mastering the art of making mouthwatering Texas BBQ, especially hissignature dish, the delectable Brisket.

Session(s):
Service Provider Technology

Anthony Stiso

Vice President, Marketing & Sales, Telinta

Telinta

Anthony Stiso leads Telinta’s marketing, sales and partner channels for the company’s cloud-based Switching and Billing solutions offered to both new and established VoIP service providers around the world. This includes solutions for offering Hosted PBX, Mobile VoIP, MVNO, Calling Card, Wholesale and more.He brings over two decades of experience with technology leaders such as AT&T, Verizon, T-Mobile, Telefonica, Telmex, Deutsche Telekom, SAP, HP, Lucent and others. Anthony holds a Bachelors degree in Communications from Rowan University and a Masters degree in Business from the State University of New York. He resides in Miami, and has been part of the ITEXPO community for over a decade.

Session(s):
Enterprise Technology

Theo Zafirakos

CISO, Professional Services Lead, Terranova Security

Terranova Security

Theo is an experienced CISO, trusted cyber security advisor, and expertin security awareness strategy, governance, privacy, and more.He works with security leaders worldwide to help identify, evaluate,and manage security awareness strategies that align with theirorganizational objectives. He’s also responsible for internal cybersecurity policies and awareness initiatives at Terranova Security.Theo leads the Professional Services team in the implementation and execution of personalizedsecurity awareness training campaigns. He also helps organizations assess their securityawareness training programs success with actionable metrics that facilitate long-termoptimization and growth.Theo regularly speaks about security awareness and phishing simulation training at in-personand virtual industry events. He lives in Montreal, QC, and enjoys traveling, cooking, boardgames, and spending time with his family.

Session(s):
MSP Expo Tech Track

Eric Brooker

Chief Experience Officer, The Channel Advisors

The Channel Advisors

Based in St. Paul, Minnesota, Eric is a dynamic sales leader in the technology industry with nearly 25 years in tech and more than a decade of channel-related sales leadership experience. With a remarkable track record Eric is recognized as a subject matter expert and thought leader in his field. He a global perspective, having engaged with thought leaders and industry experts worldwide. Specializing in driving growth through visionary leadership, sales metrics, talent development, coaching, accurate forecasting, and motivation. Beyond his role in Sales Leadership, he is also an accomplished author and keynote speaker deeply passionate about culture, leadership, and worthiness. His debut book, You Are Enough: Overcoming Lifelong Doubts of Worthiness, stands as a testament to his commitment to empowering others to recognize their intrinsic value. As the host of the nationally recognized podcast, Counsel Culture, Eric explores these themes, offering insights that resonate globally and guide personal and professional growth. As a Keynote Speaker, he focuses on culture, leadership, and worthiness, blending personal experiences with professional insights to inspire change, empower audiences, and foster leadership skills that promote self-acceptance and organizational growth. In his personal life, he is a devoted husband and proud father of eight, valuing family as the cornerstone of his inspiration and success. His dedication to empowering and uplifting those around them is reflected in their personal life. His journey is one of unwavering commitment to inspire and empower. Whether through his book, podcast, or motivational speeches, Eric aims to uplift and guide individuals from diverse backgrounds. His approach blends authentic storytelling with practical advice, fostering self-belief, realizing potential, and promoting positive transformation. With a charismatic personality and an innate ability to connect, Eric continues to leave a lasting impact. As an author, leader, and podcast host, he embodies the spirit of empowerment, touching the hearts and minds of those who engage with his work. Learn more at www.ericbrooker.com

Session(s):
MSP Expo Business Track

Jonathan Marashlian

CEO, The Commpliance Group

The Commpliance Group

Mr. Marashlian is the Managing Partner of Marashlian & Donahue, PLLC, The CommLaw Group. He is also the founder and CEO of The Commpliance Group, the firm’s affiliated regulatory compliance and consulting services firm. Mr. Marashlian is a nationally-recognized expert in the areas of communications taxes, regulatory fees, regulatory litigation, audits and defense. Mr. Marashlian also counsels regulated communications enterprises with respect to customer privacy and data security issues, licensing, mergers & acquisitions, and commercial transactions.

Session(s):
Future of Work

Blima Ehrentreu

CEO, The Designers Group

The Designers Group

As the Founder and CEO of The Designers Group, Blima Ehrentreu combines her creativity and talent to reform the design industry. Her passion for empowering women, giving back to the community, and championing women in the workforce earned her a spot on Globest’s Women of Influence in 2020 & 2022 and Crain’s Notable Leaders in Real Estate in 2023. The Designers Group’s diverse project portfolio spans the residential and commercial sectors, and Inc. Magazine ranked The Designers Group no.15 among the top fastest-growing private companies in the New York Metro Area in 2021. As a key industry leader, The Designers Group is at the forefront of cutting-edge interior design, specializing in high-end interior spaces for commercial, residential, and healthcare portfolios. Blima’s devotion to her work and community has positioned her as an unshakeable force within the industry. Her commitment to fostering a work culture dedicated to philanthropy led her to launch charitable initiatives such as TDG Gives Back and TDG Furniture Exchange. Blima’s belief that design is a tool that can build positive spaces and serve communities is a visible hallmark throughout her work.

Session(s):
Cybersecurity Solutions Theatre

Ryan Bowman

VP of Solutions Engineering, ThreatLocker

Keynote Presentation

Rob Stephenson

CEO, Thrive

ITEXPO 'Shark Tank'

Erik Linask

Group Editorial Director, TMC

TMC

Erik Linask is Group Editorial Director of TMC. During his tenure at TMC, he has supported the production and development of TMCs print publications and, most recently, managed the day-to-day operations of the industry’s leading Web site, TMCnet, which currently serves more than 1 million unique monthly visitors. Currently, he oversees TMC’s four print publications as well as TMCnet, and covers a wide range of topics in the IP Communications and Information Technology arenas, including his blog, Convergence Corner, on TMCnet. Erik also develops to conference programming for ITEXPO, and TMCs other communications and technology events, including Software Telco Congress. Prior to joining TMC, Erik was Managing Editor at Global Custodian, an international securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

Session(s):
Service Provider Technology

Mark Suto

Founder, Toly Digital

Toly Digital

Since joining Toly Digital Networks in 2003, Mark’s focus has been on developing and implementing voice services to support the ever-changing rural telephone company environment (i.e., Rural Call Termination, SIP trunking, Int’l Fraud Prevention). Most recently this has focused on Toly’s cloud-based voice/VoIP services to include full switch replacement. After years of working in the financial services industry, and military service, Mark joined his family at Toly Digital Networks (with some coaxing by his younger brother, Aaron). His background has included a variety of operations management positions to include VP of Customer Service Operations as well as VP of Credit Card Fraud Prevention & Investigations working with a variety of companies to include Bank of America, Household Credit Services, American Express and the Miami Federal Reserve Bank.

Session(s):
Service Provider Technology

Marc St. Onge

Sales Engineer, TransNexus

TransNexus

Session(s):
Enterprise Technology

Jim Dalton

CEO, TransNexus

TransNexus

Jim Dalton is founder and CEO of TransNexus.

Session(s):
MSP Expo Business Track

Jaike Hornreich

Managing Director-Cybersecurity, TruOps

TruOps

Jaike brings a dynamic blend of technical expertise and leadership to thecybersecurity field with over 15 years working across various domains includinginformation security consulting, data privacy, GRC, vulnerability management, andadvanced penetration testing in network and applications. Over the past decade,Jaike has been pivotal in scaling Risk Advisory and Cybersecurity practices,developing innovative service offerings, and leading thought leadership initiatives.At SDG, he leverages this diverse experience to drive critical cybersecurityinitiatives and multi-year transformations for clients ranging from Fortune 100corporations to innovative startups worldwide.

Session(s):
Future of Work

Khurum Shafi

Sr. Solutions Engineer, Twilio

Twilio

When I was 12, my first system communication success was connecting two computers with a crossover cable. The idea that I could make two separate things, understand each other, was a breakthrough moment for me. This turned into a mission to make devices talk to each other in the most efficient way. Through the course of my career, this has evolved into an efficiency in communication between technology and people, and this can only be done with a deeper integration of AI within the contact center. Hi, my name is Khurum, and I am acutely inspired by our emerging technical ecosystem that is customer aware, and building training towards that architecture. I am passionate about doing that with technology, because that “aha” moment when we see it, is everything. Excited to create this vision together.

Session(s):
Future of CX

Baker Johnson

CMO, UJET

UJET

As Chief Marketing Officer, Baker Johnson is focused on driving corporate growth by evangelizing how UJET’s ultra-modern, customer-and-user-centric approach to CX is radically disrupting the Contact Center ecosystem. He brings more than 15 years of leadership experience to the role driving branding and data-driven strategy transformations to fuel SaaS growth. He joins UJET having most recently served as Chief of Staff for Cisco Contact Center, and previously in marketing leadership roles with CafeX and Serenova. He holds a degree in Marketing and Business Economics from Louisiana State University.

Session(s):
Enterprise Technology

Michael Cohen

Principal Software Engineer Principal Software Engineer, Unified Office

Future of Work

Rob McDougall

CEO, UpstreamWorks

UpstreamWorks

Rob McDougall is the CEO of Upstream Works, a provider of omnichannel contact center desktop solutions that simplify and improve agent and customer experience. He is an accomplished contact center leader and catalyst for change with a track record of raising industry awareness for first contact resolution and operationalizing AI. Rob leads the strategic vision of Upstream Works with a continued focus on omnichannel innovation and enhanced AI integration capabilities.

Session(s):
MSP Expo Business Track

Robin Hau

Founder & SVP, USWired Inc.

USWired Inc.

With over 20 years of experience building and providing technology products and services, and as the founder of USWired, an IT services provider and, now, wholly-owned subsidiary of Quatrro Business Support Services, Robin is responsible for the overall strategy and vision for USWired. Under Robin’s leadership, USWired was named multiple times to the Inc. 5000 list as one of America’s fastest-growing private companies as well as the CRN MSP 500 and Channel Futures MSP 501 lists as one of the most elite managed service providers worldwide. Earlier in his career, Robin held a number of senior product management roles at Borland, Claris, and Adobe, where he was responsible for product, sales, and marketing strategies for a number of successful multi-million-dollar product lines.

Session(s):
Generative AI

Eric Riz

Founder, VERIFIED

Future of CX

John Chmaj

Sr. Practice Director, Chief KM Strategist, Verint

Verint

John has worked for over 30 years in the field of Knowledge Management for Support & Service. He is currently Senior Director for KM Strategy at Verint. He has had KM-focused roles in many organizations including Microsoft, Lotus, KANA, Knova, Primus, and the Consortium for Service Innovation (CSI). He has worked in all phases of the customer support process, including telephone and online support, technical writing, knowledge management, applications development, and worldwide knowledge systems design. At CSI John co-chaired committees that created the Knowledge-Centered Support Strategy, the Multi-Vendor Support Model, and the Incident/Solution Exchange Standards. He has been acknowledged as an Industry Innovator by CSI and has published many papers and articles in Knowledge Management. His primary interest is in the effective creation and use of support knowledge to improve the customer experience and optimize the support process.

Session(s):
Future of CX

Jason Valdina

Senior Director – GTM Strategy, Verint

Verint

Jason Valdina is an accomplished customer experience professional and is the Senior Director of Engagement Channel Go To Market Strategy at Verint, a customer engagement software solutions provider based in New York. Previously, Jason ran product marketing and partnership programs for Conversocial, the conversational customer experience platform recently acquired by Verint. As a customer engagement channel veteran, Mr. Valdinas prior technology endeavors include social media analytics platform Graphika, live chat and messaging provider LivePerson, and email marketing automation platform Movable Ink.

Session(s):
Service Provider Technology

Jennifer Skinner

Associate Director, Verizon

Verizon

Jennifer brings a successful, tenured career with Verizon across multiple core growth sectors in technology and the partner ecosystem. Most recently, she has been strategizing, planning, and leading a high-performing sales team with the primary focus, to grow Verizon Business fixed wireless resale program. Her passion is to develop partners business strategies and to cultivate business customers needs for fixed wireless access end to end solutions across all verticals . Jennifer leads an architect team that understands the partner ecosystem and uncovers ways to add 5G connectivity to their product line offerings. Prior to that role, Jennifer utilized her experience in technical business sales for selling highly advanced products and solutions for Verizon Wireless, with an emphasis on Government, SMB, and Enterprise. She cultivated relationships that continue to show year over year growth. Jennifer brings a unique perspective and vision to drive evolutionary experiences, with purpose built solutions, and building awareness of connectivity at the edge. Jennifer is a proud mother of two and enjoys creating new adventures for her and her family through travel. She also spends her free time fostering and finding adoptive families for former breeding dogs in need of their forever homes.

Session(s):
MSP Expo Tech Track

James Underwood

Principal Solutions Architect, Verizon

Verizon

James is and experienced Tech Evangelist, Solutions Architect, Channel Leader, and Strategist with a demonstrated history of driving business disruption, digital transformation and growth on behalf of one of the world’s best known brands. His specific expertise centers on development of FWA solutions with resale partners. Skilled in 5G & 4G LTE technologies, VoIP/UCaaS, SDWAN, and SaaS with extensive business development and go to market experience. Expertise that covers a wide range of experience including pre-sales solutions engineering, network engineering & strategy, program development, and product marketing. A strong working knowledge across the wireless ecosystem ranging from network protocols and platforms to mobile applications and device operating systems. Prior to his current role, James leveraged his Channel knowledge and 15+ years of technical sales to experience within Verizon to develop the Sales strategy and operational processes for the newly created Wireless Connectivity Partner Program. When not discussing GTM and Sales Strategy with his partners and peers, James spends his time enjoying the outdoors in the beautiful Pacific Northwest with his wife and three children.James is and experienced Tech Evangelist, Solutions Architect, Channel Leader, and Strategist with a demonstrated history of driving business disruption, digital transformation and growth on behalf of one of the world’s best known brands. His specific expertise centers on development of FWA solutions with resale partners. Skilled in 5G & 4G LTE technologies, VoIP/UCaaS, SDWAN, and SaaS with extensive business development and go to market experience. Expertise that covers a wide range of experience including pre-sales solutions engineering, network engineering & strategy, program development, and product marketing. A strong working knowledge across the wireless ecosystem ranging from network protocols and platforms to mobile applications and device operating systems. Prior to his current role, James leveraged his Channel knowledge and 15+ years of technical sales to experience within Verizon to develop the Sales strategy and operational processes for the newly created Wireless Connectivity Partner Program. When not discussing GTM and Sales Strategy with his partners and peers, James spends his time enjoying the outdoors in the beautiful Pacific Northwest with his wife and three children.

Session(s):
Generative AI

Dan Rosenrauch

CEO, Viirtue

Viirtue

Daniel is a thought leader and industry innovator who delivers mindful, high-energy sessions that spark creative thought from both his audiences and co-panelists. Using first-hand accounts from his real-world experience, Rosenrauch raises awareness on how small business owners can achieve success by delivering value. Daniel is considered an expert speaker on all things telecom.

Session(s):
Future of CX

John Antanaitis

VP, Global Portfolio Marketing, Vonage

Vonage

John Antanaitis is Vice President of Global Portfolio Marketing at Vonage, a global cloud communications leader helping businesses accelerate digital transformation. John is a customer-first marketing executive with 20+ years of experience in building loyal, high-performing teams and developing winning, global strategies to outpace market growth in B2B/B2C models for SaaS, cloud, services, high-tech hardware and consumer markets in both publicly traded and private equity companies. Prior to joining Vonage, John held senior leadership positions at Polycom, ZiipRoom Inc. (acquired by Bose Corporation), Vertafore and Riverbed Technology. He has spent his career working at a range of companies from start-ups to Fortune 100 enterprises, including Avaya and Nortel, gaining broad experience across marketing, product management, engineering and operations, bringing great expertise across industries and customer segments. He has also led teams that defined new categories and developed multiple $1B+ offerings starting from concept creation through successful launch and commercialization. John is based in Austin, TX and holds an MBA from the Kellogg School of Management at Northwestern University and a BSME from University of Illinois.

Session(s):
Future of Work

Aqeel Shahid

VP, Global Strategic Partnerships, Vonage

Vonage

Aqeel Shahid is the VP of Global Strategic Partners for Vonage. With more than 20 years of sales and leadership experience in the software and communications field, Mr. Shahid has been successfully leading sales teams both in the Field and Channel groups at the Company for the last 15 years. Prior to joining Vonage, Mr. Shahid served in various sales leadership roles at companies such as Eschelon Telecom / Integra Telecom and Sprint where he drove UCaaS, Cloud and Managed Services sales among enterprise customers across all sales channels, and go-to-market strategies, channel sales support, sales engineering, , training and customer support. He received his BS in Marketing and MBA in Technology Management from Arizona State University.

Session(s):
Enterprise Technology

Jonathan Sass

VP of Product, Vyopta

Vyopta

Jonathan Sass is the Vice President of Product and Marketing at Vyopta, the global leader in digital collaboration and experience optimization — responsible for helping over 60 million people collaborate better. He began his career as an IT practitioner and research analyst but has spent the last 15 years building products & solutions to simplify IT. Since joining Vyopta in January 2020, he has focused on product innovation and thought leadership to help organizations deliver best-in-class collaboration & communication experiences for their employees and customers while optimizing their technology and real estate investments. Jonathan holds an MBA from the Harvard Business School and a BS in Applied Physics from Bethel University.

Session(s):
MSP Expo Tech Track

David Snyder

VP of Sales, North America, Wazo.io

Wazo.io

As a dedicated Senior Technology Sales Leader, I develop innovative customer-centricstrategies that drive market growth.My expertise lies in sales management, go-to-market strategy, building relationships andleveraging a strong technical background with sound business acumen to elicit customer needsand position scalable solutions for them.Throughout my career, I have been consistently recognized as a collaborative leader with anentrepreneurial spirit and stellar work ethic who is recognized as a top contributor toorganizational success.— SPECIALTIES —Large Account Strategy • Strategic Sales Planning • Process Improvement • Customer Success• Hunter, Closer, Farmer Analysis • Competitive Intelligence • P&L Management • LeadGeneration • Program/Project Management • Client Needs Analysis • Contract Negotiation •Cloud Technology.

Session(s):
Keynote Presentation

Aruna Ravichandran

SVP & Chief Marketing & Customer Officer, Webex by Cisco

Webex by Cisco

Aruna Ravichandran, SVP and Chief Marketing & Customer Officer for Webex by Cisco, is a visionary leader with over two decades of dynamic experience weaving technology and marketing into a powerful tapestry to drive revenue, elevate brand value, and foster human connections. With a people-first ethos, she guides the business toward innovation and brand evolution while shaping culture through inclusive initiatives and empathetic leadership. Aruna was recently recognized as one of the Elite 18 Customer-Led CMOs by Influitive and named UC Today’s Collaboration Leader of the Year. Before joining Cisco, Aruna led DevOps Marketing at CA Technologies (now Broadcom), spearheaded marketing and strategy at Juniper Networks, and held leadership roles in Engineering, Product Development, and Marketing during her 17-year tenure at Hewlett Packard. Aruna holds an MBA and an MS in Computer Engineering from Santa Clara University and a BS in Computer Science from Bangalore Institute of Technology (BIT). She graduated from the esteemed CMO Leadership program at Kellogg Business School in 2019. Aruna also serves on the board at Cal Polytechnic San Luis Obispo, Fast Company, Forbes Technology Council, and Vox Media.

Session(s):
Future of Work

Cliff Pollan

CEO & Co-Founder, Welo

Welo

Cliff is a CEO, entrepreneur and business executive whose success has come from building and leading outstanding teams, creating trusted relationships, identifying new market opportunities, and working with vision and integrity. Throughout his career, Cliff has combined new technologies with information to create solutions that dramatically change the way people work. He has been part of a founding team that went from an idea to IPO and beyond, scaled early stage companies, led challenging turnarounds to create success, as well as experiencing failure. He draws on 40 years of experience, spotting opportunities to capitalize on technology innovations, leveraging a customer centric approach. Cliff most recently Co-Founded Welo (www.welo.space). Welo goes beyond video calls with immersive virtual spaces that feel like real-life - facilitating shared experiences, promoting deeper connection, and enhancing collaboration. Welo is backed by Atlassian and Zoom.

Session(s):
Generative AI

Tristan Barnum

CMO, Wildfire Systems

Wildfire Systems

Tristan has a deep love of learning and is passionate about technology startups. She heads up marketing at Wildfire Systems and their latest project, RevenueEngine.ai . She previously co-founded IoT Analytics company, Tellient and was CMO at Telcentris. In 2004 Tristan co-founded IP PBX maker, Switchvox, now part of Sangoma. Before founding Switchvox, she led UX for special projects at MP3.com, acquired by Vivendi Universal.

Session(s):
MSP Expo Tech Track

Tim TrueLove

Country Manager, Americas Region, Wildix

Wildix

With nearly three decades of unrivaled experience in the Telecommunications and Information Technology sectors, Timothy W. Truelove brings a unique combination of visionary leadership and profound industry knowledge to the table. His impressive track record, marked by strategic foresight and a commitment to excellence, has consistently propelled organizations to new heights, fostering business growth, diversifying revenue streams, and cultivating high-performance teams. Timothys leadership philosophy is encapsulated by the mantra, If you are going to do it, do it right or dont do it at all! This unwavering commitment to excellence has been the driving force behind his remarkable career achievements. In his current role as Americas Region Country Manager at Wildix, Timothy oversees operations spanning North America, South America, and the Nordics, further solidifying his position as a key figure in the industry. Throughout his career, Timothy has consistently demonstrated his ability to steer organizations toward success, instigate growth, and establish resilient teams dedicated to operational excellence. His extensive experience, paired with his visionary leadership, positions him as a prominent influencer in the Telecommunications and Information Technology sectors. Timothy W. Truelove is not just a seasoned industry professional but a leader who has made a lasting impact on the organizations hes served and the people hes mentored along the way. His passion for technology, unwavering commitment to quality, and strategic acumen continue to drive innovation and excellence in the ever-evolving world of Telecommunications and Information Technology.

Session(s):
ITEXPO 'Shark Tank'

Steve Harkey

CMO, Wisp Energy

Wisp Energy

For more than 30 years Steve Harkey has empowered entrepreneurs, inventors, and innovativebusiness leaders to turn their dreams into As Seen on TV success. His legendary work in creatingsuccessful marketing campaigns has led to over $1.5 Billion in total product sales. With a keeneye for new methods of customer acquisition Steve has a proven track record to generatemillions of new customers for whatever campaign he is managing, and the business acumen tocreate multiple paths of monetization for these new customers. His soon to be released newbook “As Seen on TV The American Dream” is a step by step guide for any entrepreneur,inventor or business leader to truly understand how to bring their product to market, andmaximize their profitability utilizing the latest in social, digital, and cloud based platforms.Sensing that TV marketing was changing, as new technologies were transforming the way thatconsumers interact and buy, Steve utilized his years of customer acquisition strategies todevelop monthly technology subscription models that allow businesses to monetize everycustomer acquisition well in to the future, building on the lifetime customer value. Technologydriven sales are the future of marketing in today’s world, and the future.

Session(s):
Generative AI

Diego Gosmar

Chief AI Officer, XCALLY

XCALLY

Successful international speaker, Diego Gosmar is a Chief Innovation Evangelist and expert about Artificial Intelligence, with particular focus on NLP, Sentiment Analysis, Insight AI and Generative Conversational AI models. Diego is Ambassador of the Open Voice Network Linux Foundation, a no-profit San Francisco and International organization, dedicated to the definition of standards and guidelines for Conversational AI ethical and responsible use. He is also the author of this Machine Learning Book available in multiple languages:https://www.amazon.com/dp/B08GFL6NVM. He has been a trainer and speaker in the last ten years for several international events about innovation Telco technologies and AI. Here it is a list of Diego’s speeches: https://www.gosmar.eu/index.html#events. Diego has also led the international expansion of the XCALLY AI-Driven omnichannel software solution, reaching over 60 countries worldwide, managing partners and hundreds of customers scattered from Singapore to the Middle East and Japan, Europe, South Africa, United States, Brazil, and more. He is also the Head of AI Advisor for several start-ups and Mentor at the I3P, the Polytechnic University of Turin Innovative Companies Incubator.

Session(s):
Keynote Presentation

Raghu Ravinutala

CEO, Yellow AI

Yellow AI

Raghu Ravinutala is the CEO and Co-Founder of Yellow.ai, a global leader in generative AI-powered customer service automation. Since its inception, Raghu and his team have successfully expanded Yellow.ai’s presence across North America, Asia-Pacific, Europe, the Middle East, Africa, and Latin America, with 1000+ customers in 85+ countries. The entrepreneurial bug had been conceded deep inside him for long before he co-founded Yellow.ai in 2016, with a vision to deliver conversational experiences that help enterprises achieve higher customer satisfaction and employee engagement. Previously, Raghu worked for 16 years with leading tech companies such as Texas Instruments, and Broadcom across leadership roles in Engineering, Product Management and Business Development both in the Bay Area and India. He was also an elected member of the NASSCOM Executive Council 2021-23 and a member of the Forbes Tech Council. Raghu has been recognized as the one of the top 50 SaaS CEOs 2023 by The Software Report and CX Leader of the Year at the CX Awards 2022. Raghu is an alumni of NIT Warangal, India where he completed his B-Tech in the year 2000. He enjoys a game of squash every now and then and believes in practicing an active lifestyle.

Session(s):
Enterprise Technology

Steven Karachinsky

CEO, ZIRO

ZIRO

Steven Karachinsky is an accomplished entrepreneur with 20 years of experience in the unified communications space. He has been a driving force in the industry, providing innovative solutions to businesses to streamline their communications and increase productivity.

Session(s):
Future of CX

Josh Stanley

AI Sales Strategy, Zoom

Zoom

Josh Stanley joined Zoom in 2019 and has been a part of bringing Zoom Phone to market from its infancy to now over 7+ million users. Josh leads Sales Strategy for the Zoom Customer Experience & AI Companion, focusing on expanding the product line, capturing new routes to market, and improving processes to capture greater market share. Prior to Zoom, Josh spent 9 years at Cisco in sales, leadership, and partner development roles. Prior to Cisco Josh spent 10 years managing different levels of a contact center with Merrill Lynch.

Session(s):




Moderator List

Bill Miller (Moderator)

CEO & Owner, Beelinebill Enterprises

Beelinebill Enterprises

Bill Miller provides personalized services to founders, aspiring CEOs, and small and medium-sized company CEOs as an executive advisor, mentor, and coach. He is the author of the 2-time award-winning The Rookie CEO, You Cant Make This Stuff Up! He uses a framework he created to guide how people will lead, the culture they will create, and how they can deliver operational excellence for growth and profitability. As a senior executive who has led Marketing, Product Management, Business Development, Strategic Planning and Alliances, Development, and Operations in the past 30 years in companies of all sizes, including both venture-backed and privately funded early-stage startups to multi-billion-dollar multinational companies, his experience behind the scenes provides insight and value.

Session(s):

Jeff Dworkin (Moderator)

Managing Director, Cloud Voice Alliance

Cloud Voice Alliance

Jeff is a proven B2B marketing executive with a strong track record of delivering growth through multiple environments, including electronic, social, and traditional marketing programs. His Horizontally Integrated Marketing process uses Marketing Automation, Analytics, and elements of content, product, and traditional marketing to collect and analyze all the data generated along the Customer Journey from acquisition to sale. This data is used to determine precisely which activities generate real customers and which activities should be modified or retired. For the past decade, Jeff has consulted with several companies, helping them to grow both their user and channel partner base, driving record increases in top-line revenue. Previously, Jeff was the Director of Marketing for Sangoma Technologies, where he led the selection and implementation of a Marketing Automation Platform and used a variety of programs to create over 100,000 net new prospects and 140% growth in Marketing Qualified Leads. Prior to Sangoma, Jeff was enterprise marketing manager with Dialogic. In that role, he created and managed the market strategy for Dialogic’s Open Source, Fax, Fax-Over-IP and IVVR Markets. Before Dialogic, Jeff held executive product management and business development positions with several technology firms. He founded iFace.com, which was acquired by Rare Medium (Nasdaq:RRRR). Jeff holds a degree in Industrial Engineering and started in the technology sector nearly 30 years ago as an IVR developer. He has an extensive background in technology, product management, and marketing.

Session(s):

Andy Abramson (Moderator)

CEO and Founder, Comunicano, Inc.

Comunicano, Inc.

Andy Abramson is the founder of Comunicano, Inc., a full-service value creation communications agency, servicing start-ups, companies in transition and established brands with regard to marketing, advertising, public relations, promotion, events and reputation management.

Session(s):

Mark Daley (Moderator)

CEO, DaleyPros Consulting

DaleyPros Consulting

Mark A. Daley is the CEO of DaleyPros Consulting, leveraging his experience in Global and Start Up companies to help companies go to market from Development to Sales and Marketing Execution. As Co-Founder of Concorn, identified for development a unique API Adapter (SNOW) that integrates SAP Solution Manager with ServiceNow ITSM. Mark has been a featured speaker @ Salesforce.com Dreamforce and SAP Sapphire.

Session(s):

Evan Kirstel (Moderator)

B2B Tech Influencer, Evan Kirstel LLC

Evan Kirstel LLC

With 25+ years of sales, alliances and biz dev experience in Telecom and IT, I bring a unique perspective on opportunities in the Unified Communications & Collaboration landscape, including deep knowledge of social, mobile, and the voice/video/web collaboration market and cloud technology.

Session(s):

Gianfranco Lopane (Moderator)

President, Generiqo

Generiqo

Leading the Way in Tech and Sales.As President of Smarterverse, I lead a team focused on the innovative world of the HabytatMetaverse. With over 20 years of experience, Ive played key roles in growing businesses andmaking sales strategies work, both in small startups and big companies like Nestle, Hertz, andXPO Logistics.In 2017, I stepped into the blockchain technology field and co-founded a new company thatblends advertising with the metaverse. This move was not just about embracing newtechnology, but also about finding new ways to grow businesses in this exciting area.Then, in 2018, I started Generiqo. This company helps other businesses use blockchaintechnology effectively. My work here goes beyond being a leader; its about understandingwhat businesses need and helping them grow.Throughout my career, Ive always looked for new and better ways to do things, focusing onleading teams to success and finding the best business opportunities. Im passionate aboutcombining technology know-how with a strong sense of business, aiming to help businessesflourish in a world thats always changing.In 2017, I ventured into the thrilling realm of blockchain technology, co-founding an innovative advertising network company dedicated to the metaverse. This immersive journey sparked my passion for leveraging blockchains transformative potential. In 2018, I took the entrepreneurial leap once again and established Generiqo, a pioneering company facilitating the seamless migration of numerous organizations into the blockchain space.Driven by a relentless pursuit of excellence, I attained my Masters degree in Commerce and Marketing (Mcom) from EUDE Business School in Madrid, Spain, in January 2014. This comprehensive academic foundation and my extensive industry experience have equipped me with a deep understanding of market dynamics and a strategic mindset to navigate complex business landscapes.As a leader, I am committed to fostering innovation, empowering teams, and driving tangible results. By harnessing my expertise in blockchain technology, I consistently strive to revolutionize industries, shape cutting-edge solutions, and unlock new avenues of growth for businesses.I thrive in fast-paced environments and relish the opportunity to tackle challenges head-on, leveraging my unique blend of leadership, industry knowledge, and entrepreneurial spirit to steer organizations toward unprecedented success.

Session(s):

Tomi Teikko (Moderator)

Workplace Strategist, Head of U.S, Haltian

Haltian

Tomi Teikko is a visionary of the digital age, he masterfully combines an exceptional understanding of empathy with an unparalleled expertise in data analytics and digitalization. As the mind behind the groundbreaking Empathic Building concept, Tomi has revolutionized the intersection of technology and human-centric design in modern hybrid workplaces. Tomis ambition has been relentless, from coding in the 1980s to launching his first startup in 1990. In the 90s, he was an early adopter of virtual reality, embracing its potential long before it became mainstream. Tomi has also ventured into the virtual hospitality sector, owning cafes and restaurants that championed eSports and other digital trends during the Internets nascent era. He has occupied pivotal roles in global organizations, leading teams of experts and driving transformation. Throughout his digitalization career, he has pioneered multiple end-user services for large corporations, generating billions in revenue for his clients. Originally hailing from Finland, a beacon of Nordic innovation, Tomi now resides in the San Francisco Bay area. With a resolute mission, hes channeling the best practices of Nordic work culture to North American enterprises, harmoniously blending them with the power of empathy and digitalization.

Session(s):

Nima Schei (Moderator)

Founder, Hummingbirds AI

Hummingbirds AI

Nima Schei is a multi-disciplinary scientist and entrepreneur whose life mission is to understand nature and leverage his findings to create a positive impact in the world, primarily for the benefit of animals and secondarily for humans. His deep dive into AI, medicine, and neuroscience has led to the creation of innovative AI models, including a subsidiary of brain-inspired AI, called BEL (Brain Emotional Learning). BEL, the first generation of emotion-based decision makers, mimics human decision-making by combining emotion, logic, and intuition and has over 400 industrial and commercial use cases. During his tenure at Rutgers, Nima researched dynamical neuronal networks and developed their computational models. Inspired by Thomas Edison’s Menlo Park Labs, he founded BEL Research to accelerate the development of impactful AI and bring them to industry. BEL Research has been instrumental in creating AI models for the detection of pre-Alzheimer’s through MRI, computer vision models for deepfake detection, and the use of AI for predictive maintenance of power electronics components (PERA AI). As the Founder and Chief Guacamole Maker at Hummingbirds AI, a computer vision startup that creates novel privacy-first vision AI technologies and applications, Nima is passionate about creating sustainable and scalable companies. Hummingbirds AI’s vision is to revolutionize how we interact with machines, using bio-inspired AI and computer vision to make access secure, efficient, privacy-first and user-friendly with GuacamoleID. GuacamoleID is an AI-powered application that provides touchless continuous authentication to ensure the right person is in front of the computer. It works by continuously identifying and authenticating the user’s face. The user’s screen remains available as long as they are in front of the computer. As soon as the user leaves, the screen is automatically blocked, and the user’s face is authenticated when they return, granting touchless and passwordless access to the computer. In addition to touchless authentication, GuacamoleID also provides protection against shoulder surfing. GuacamoleID could potentially enhance security and efficiency in several ways, including Secure Access, Continuous Authentication, Efficiency and Audit Trail. A vegan and an animal rights activist, Nima has done extensive work against elephant slavery in Asia and shark finning in Colombia. His life goal is to help humans appreciate and be respectful of every animal. His work and vision continue to inspire and pave the way for a more conscious and respectful co-existence with nature.

Session(s):

David Danto (Moderator)

Director of Emerging Technology, IMCCA

IMCCA

David Danto has had over four decades of delivering successful business outcomes in media and collaboration technology. He developed and executed global technology strategies in leadership roles with JPMorgan Chase and Lehman Brothers, led media technology facility design and execution for organizations including Bloomberg LP, NYU, AT&T, and Financial News Network, and served as Poly’s Director of UC Strategy and Outreach for five years. His efforts have been recognized by many premiere industry organizations, serving as The Director of Emerging Technologies for the non-profit IMCCA; as an NAB “Pick-Hits” judge for Broadcast Engineering; and as a multi-year CES Innovation Awards judge. David is an expert on the collaboration technology industry, frequently presenting at industry events, blogging / contributing to / editing industry publications, and he is included in many of the industry’s top thought leadership lists. He also hosts podcasts for AVNation-TV and The IMCCA and is the editor of Commercial Integrator’s quarterly Collaboration Today and Tomorrow. His full bio and articles/podcasts are viewable at www.Danto.info

Session(s):

Chris Fine (Moderator)

CEO, Integrative Technologies LLC

Integrative Technologies LLC

Chris Fine is the founder and CEO of Integrative Technologies LLC. He is an experienced independent advisor and consultant, specializing in strategy, technology, innovation, and business/market development. Some of his areas of technology and market expertise include enterprise technology, AI, cyber and physical security systems, communication and collaboration products and networks, workplace technology, and Internet of Things (IoT). Chris’s recent focus, working with vendors, Real Estate professionals, IT groups, and end users, has been the future of work and the workplace, including technologies, user and operator experience, office layout, remote work, and security. One major area of focus now is the evolution of the workplace during and post COVID-19, including physical and cyber security, remote/hybrid work technologies, and communication/collaboration innovation. Prior to founding Integrative Technologies, Chris worked at Goldman Sachs in various financial, engineering, and management roles. Chris’s extensive speaking background includes industry conferences, corporate events, podcasts and webinars. He is the author or co-author of multiple industry studies, White Papers, and other publications. He is the co-host of the monthly “Watch This Space” podcast: www.watchthisspace.tech, and an All-Star Mentor for TechStars’s New York startup incubators.

Session(s):

Jon Arnold (Moderator)

Principal, J Arnold & Associates

J Arnold & Associates

Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS) Artificial Intelligence, speech technologies, Internet of Things, contact centers and customer experience. He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. Jon’s thought leadership can be followed on his widely-read, award-winning JAA’s Analyst Blog, with ongoing commentary on Twitter and Linked in. In addition, Jon produces a monthly podcast with long-time colleague Chris Fine - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review. In January 2023, Jon was named as a Top 100 United Comms Influencers 2023, and in 2022, was included in “16 UCaaS influencers to Follow”, “16 Hybrid Work Influencers to Follow” and “16 CCaaS Influencers to Follow”. In December 2021, Jon was listed in “Top 50 Contact Center Twitter Accounts to Follow”; also in 2021, Jon was included in “Who’s Who in Unified Communications?”, and “Who’s Who in Telecoms?”. During 2020, Jon was named a “Top 100 Unified Comms Influencer”, and a “Top 10 CX Contact Center Influencer You Need to Follow”; in 2019 a “Top 50 Unified Comms Influencer”, and a “Top 30 Contact Center Influencer”; and in 2018, Jon was included in a listing of “Top 10 Telecoms Influencers”, and “TOP VoIP Bloggers to Follow”. Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. Before that, GetVoIP.com named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008. As an analyst, Jon regularly attends leading events in the tech space, often as a speaker, including Enterprise Connect, ITExpo, Future of Work Expo, Channel Partners, Cloud Conventions, SCTC and others. Additionally, Jon is a UC Expert with BCStrategies, is a long-serving Council Member with the Gerson Lehrman Group, and is regularly invited to judge industry awards events. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, is a board member of the U.S.-based SCTC, and an Advisory Board member for UCX USA.

Session(s):

Mostafa Razzak (Moderator)

CEO, JMR Connect

David Duffett (Moderator)

Founder and Lead Trainer, Let the Geek Speak

Let the Geek Speak

David is a Telephony Geek that has been publicly speaking and teaching for more than 25 years, from London to Los Angeles, Berlin to Beirut, Kingston to Kuala Lumpur, Mumbai to Melbourne, and Mexico City! He loves communications technology and served as the Worldwide Community Director for the Asterisk® project for nearly 7 years, and also as the Worldwide Community Advocate at SignalWire, Inc., the company behind the FreeSWITCH project.David has always been grateful to the Geeks that build the various technologies he speaks about, and now he wants to give back – by helping Geeks to Speak!

Session(s):

Akshay Sharma (Moderator)

Chief Technology Evangelist Accure.AI, Cybersecurity Advisor, Lionfish Tech Advisors

Lionfish Tech Advisors

Former Gartner Analyst having authored or co-authored over 280 research notes, on emerging technologies like Value Stream Management/Delivery Platforms, SD-WAN with SASE, AIOps, 6G, Blockchain, IoT, etc. in the past decade. A frequent speaker at tech events, he is often quoted in leading institutions like CNN, Wall St. Journal, etc. He is a former CTO of one of the first video/WiFi smartphone firms. Currently a Cybersecurity Advisor at Lionfish Tech Advisors, and Chief Technology Evangelist at Accure.AI in the Industrial Applications and IoT space with AI/ML solutions.

Session(s):

Beth Schultz (Moderator)

Vice President of Research and Principal Analyst, Metrigy

Metrigy

In her role at Metrigy, Beth Schultz conducts primary research and analysis to provide metrics-based guidance for IT, customer experience, and business decision makers. Additionally, Beth manages the firm’s multimedia thought leadership content and research agenda. With more than 30 years in the IT media and events business, Beth is a well-known industry influencer, speaker, and creator of compelling content. She brings to Metrigy a wealth of industry knowledge from her more than three decades of coverage of the rapidly changing areas of digital transformation and the digital workplace. Most recently, Beth was with Informa Tech, where for seven years she served as program co-chair for Enterprise Connect, the leading independent conference and exhibition for the unified communications and customer experience industries, and editor in chief of the companion No Jitter media site. While with Informa Tech, Beth also oversaw the development, launch, and management of WorkSpace Connect, a multidisciplinary media site providing thought leadership for IT, HR, and facilities/real estate managers responsible for creating collaborative, connected workplaces. Over the years, Beth has worked at a number of other technology news organizations, including All Analytics, Network World, CommunicationsWeek, and Telephony Magazine. In these positions, she has earned more than a dozen national and regional editorial excellence awards from American Business Media, American Society of Business Press Editors, Folio.net, and others. Beth has a bachelor’s degree in journalism from the University of Illinois, Urbana-Champaign, and lives in Chicago.

Session(s):

Robin Gareiss (Moderator)

CEO & Principal Analyst, Metrigy

Metrigy

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers. For 25+ years, Robin has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors. Robin leads Metrigy’s Digital Transformation and Digital Customer Experience research. She also is a widely recognized expert in the communications field, with specialty areas of contact center, AI-enabled customer engagement, customer success analytics, and UCC. She is a sought-after speaker at conferences and trade shows, presenting at events such as Enterprise Connect, ICMI, IDG’s FutureIT, Interop, Mobile Business Expo, and CeBit. She also writes a blog for No Jitter. Additional entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification and general contracting business in Illinois. She also served as president and treasurer of Living Hope Lutheran Church, led youth mission trips, and ran successful fundraisers for children’s cancer research. She serves on the University of Illinois College of Media Advisory Council, as well. Before starting Metrigy, Robin was President and Co-Founder of Nemertes Research. Prior to that, she shaped technology and business coverage as Senior News Editor of InformationWeek, a leading business-technology publication with 440,000 readers. She also served in a variety of capacities at Data Communications and CommunicationsWeek magazines, where she helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. In addition to publishing hundreds of research reports, she has won several prestigious awards for her in-depth analyses of business-technology issues. Ms. Gareiss also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News. She earned a bachelor of science degree in journalism from the University of Illinois.

Session(s):

Charlene Ignacio (Moderator)

CMO, MSPAA

MSPAA

Charlene is a multi-industry CEO, serial entrepreneur, author, keynote speaker, and Black Belt Lean Six Sigma certified and has lead over 300,000 business owners to be aligned to their self, company, and customer goals to help them deliver the best technology and security solutions. She is an expert on focusing on the speed to solutions for companies that are past trying to do it themselves and realize they are too close to the problem and need a professional to get it done and done right. Charlene helps them enhance their efficiency and revolutionize development by elevating their sales, customizing their strategies, and enhancing their leadership skills. We create strategies, systems, and processes that go outside the box to build on each organization’s unique situation and opportunities. Her methods work because she takes the time to give each business the one-on-one attention it deserves, while offering specialized assistance to the parts of the businesses that need it most. These tested and proven partnerships help hundreds of clients and the processes Charlene has created with these businesses work. They work because theyre based on industry best practices, solid marketing principles, and her industry insider knowledge. Her system audits give businesses business clarity, strategic affect-focused recommendations, and the leadership mentoring needed to execute the plan and get results.

Session(s):

Glenn Goldberg (Moderator)

CEO, Parallel Communications

Parallel Communications

Glenn serves as chief executive officer for Parallel Communications Group, and oversees the firm’s strategic direction and management, as well as client strategy and execution. Glenn has over 30 years of public relations experience, working in both agency and corporate environments. Before founding Parallel, he spent four years running the public relations practice for Scott Cooper Associates, a New York-based integrated marketing firm. Prior to that, he was executive vice president and chief operating officer for The Blankman Group, a New York-based public relations firm.

Session(s):

Jennifer Hotai (Moderator)

Founder & CEO, Plover Animation

Plover Animation

A life-long artist. Web3 enthusiast. Creative mentor. Domestic violence survivor. Jennifer Hotai has experienced and endured many challenges through her creative career and personal struggles. She worked on game and film projects as a concept artist while working dead end jobs, before creating an advertising company in 2015. She created Plover Animation in 2022 in the midst of escaping a life-threatening abusive relationship. She is now focused on building a bold and bright future through her startup, and sharing her knowledge with others as co-founder of the organization Grand Strand Web3 Guild.Shes currently a member of VRAR Association, Metaverse Standards Forum, and is featured in the book Women of the Future.

Session(s):

Peter Radizeski (Moderator)

President, RAD-INFO INC

RAD-INFO INC

Peter Radizeski is an accomplished blogger, author, agent and consultant in the telecom industry. He has helped many telecommunications companies with sales training, marketing, channel development and business strategy. He is a trusted source of knowledge about the telecom sector.

Session(s):

Alan Percy (Moderator)

CMO, TelcoBridges

TelcoBridges

Mr Percy is the Chief Marketing Officer at TelcoBridges, with responsibility for the global marketing efforts for the company, including market analysis, industry analyst relations, public relations, marketing communications and product marketing. With experience in product marketing, business development, sales engineering and software development, he brings many years of telecommunications industry expertise to his role. Mr. Percy is also a frequent industry speaker and contributes to several industry blogs, podcasts, webinars and educational YouTube videos, covering a range of communications and technology adoption topics.

Session(s):

Greg Tavarez (Moderator)

Editor, TMC

TMC

Greg is a writer for TMCs family of digital properties, covering a broad range of business technologies. He brings more than 8 years of content writing and editing experience to TMC, having spent time as content producer and editor with USA Today Network and GateHouse Media. Greg earned his Bachelor of Arts in Journalism degree from the University of Arkansas at Fayetteville.

Session(s):

Sara Rushinek (Moderator)

Professor, Univ. of Miami

Univ. of Miami

Dr. Sara Rushinek is a Business Technology and Health Informatics professor at the University of Miami Business School. She is also a Professor in the Master of Science in Clinical and Translational Investigation Research Program at the Miller School of Medicine. She has published over 150 peer-reviewed articles. Dr. Rushinek was inducted into the 2019 Women in Technology Hall of Fame, serves on the Leadership Team of Women in Technology International, Government Blockchain Association, and is an Academic Advocate for ISACA. Dr. Rushinek specializes in Artificial Intelligence Systems, Big Data Analytics, cutting-edge Hybrid Collaborative Tools & Techniques, SEO App Development, Computer Litigation Support, Health Informatics, Cyber Security, Blockchain Applications, and Automated Algorithmic Trading Systems. Dr. Rushinek is a frequent speaker at academic, business, health, and tech conferences. In addition, she is an advisor and mentor to the City of Coral Gables, tech, and startup community. She has served as a consultant to major tech companies such as Intel, Microsoft, Sony, Panasonic, and HP and hedge fund and trading platform companies such as Tradestation and Ninja Trader. Sara Rushinek also serves as an Expert Witness on technology and patent infringement cases. Dr. Rushinek earned her undergraduate degree from Tel Aviv University and her Ph.D. from the University of Texas at Austin.

Session(s):

Judges

Claudia Duran (Judge)

Managing Director, Endeavor Miami

Endeavor Miami

Starting out with SABMiller in El Salvador provided Claudia Duran with a rich introduction to theglobal beverage industry. The progression to Taca International Airlines (AVIANCA) was no lessenlightening, as she took on strategic projects across the Americas, notably participating in thestrategy team that launched VOLARIS in Mexico. Her finance background and these experiencespaved the way for an engaging tenure with Deutsche Banks Private Wealth Management divisionin New York City. Born to entrepreneurial parents, Claudia has always been inclined toward the drive and determination inherent in business builders. Inspired by their spirit and the broader impact ofbusinesses, she transitioned to the non-profit sector. Based out of São Paulo, she took the reins ofAshoka in Brazil, a leading organization supporting social entrepreneurs globally. A return to herroots saw her dive into my family’s business, where she steered significant financial improvements.By 2019, Claudia found herself at Endeavor Miami, where her leadership acumen andunderstanding of the entrepreneurial spirit contribute meaningfully to the office and teamsachievements. Claudia’s academic journey took her to Penn State University for a Bachelors in Finance and the prestigious Instituto de Empresa (IE) in Madrid for an MBA. Fluent in Spanish, English, Italian, and Portuguese, she brings a unique appreciation for global perspectives – an invaluable asset intodays interconnected business world.

Session(s):

Akshay Sharma (Judge)

Chief Technology Evangelist Accure.AI, Cybersecurity Advisor, Lionfish Tech Advisors

Lionfish Tech Advisors

Former Gartner Analyst having authored or co-authored over 280 research notes, on emerging technologies like Value Stream Management/Delivery Platforms, SD-WAN with SASE, AIOps, 6G, Blockchain, IoT, etc. in the past decade. A frequent speaker at tech events, he is often quoted in leading institutions like CNN, Wall St. Journal, etc. He is a former CTO of one of the first video/WiFi smartphone firms. Currently a Cybersecurity Advisor at Lionfish Tech Advisors, and Chief Technology Evangelist at Accure.AI in the Industrial Applications and IoT space with AI/ML solutions.

Session(s):

Yoni Rubin (Judge)

Entrepreneur, Investor, Startup Mentor, Business Advisor, MRGN

MRGN

Mr. Rubin comes from a dynamic and diverse background, having been born to American parents in Israel, emigrating to the US, being a child of divorce, serving in a foreign military and enjoying a flourishing career in the area of strategic operations. Yoni served as the Chief of Staff to the CEO of InspireMD just as the biotech venture was going public on the OTC:BB. Subsequently, Yoni’s team saw the company through an up-list to the NYSE and worked closely with the Chairman of the Board, Sol Barer, who founded Celgene, and now serves as the Chairman of Teva Pharmaceuticals. Yoni relocated to the US and oversaw business operations for Thirstie, an exciting venture in the on-demand space. He was quickly poached by Pypestream, a leader in conversational AI, where he served as the VP of Business Operations and Information Technology for six years. In November of 2019, Yoni launched MRGN, a machine-learning-powered business intelligence platform for small businesses. Yoni is married to his wonderful wife, Lisa, and they split time between New York City and Miami. Yoni is a former semi-professional football player, enjoys riding motorcycles, and mentors early-stage ventures through a variety of accelerator programs.

Session(s):

Ron Tarro (Judge)

CEO | Tech Exec | Investor and Advisor For Emerging Technology Companies, New World Angels

New World Angels

Ron Tarro is the President of New World Angels (NWA) which is a group of just under 100 accredited, private investors, operators and entrepreneurs dedicated to providing equity capital and guidance to early-stage entrepreneurial companies with a strong presence in Florida. Prior to becoming President, Ron served in multiple roles as a VP, Director, and head of screening. He has significantly built out New World Angels’ processes, staff, infrastructure, and membership over the past six years. Ron’s career has spanned software engineering, product management, executive management, CEO, strategy consulting and most recently early-stage venture capital investing across the information technology industry. Ron led his own early-stage telecommunications software company to international growth and to a successful public company exit. Ron is widely respected by early-stage technology company founders and by startup incubators for his mentorship, and by investors for his operating insight in support of their portfolio companies. He merges the sensibilities of a technologist, entrepreneur, and an investor.

Session(s):

Tahl Milburn (Judge)

Gentleman Technologist, Thoughtful Investor, Executive Advisor, Startup Mentor, Seedfunders

Seedfunders

Session(s):

Ariana Pareja (judge)

Entrepreneur, Investor, Startup Mentor, Board Advisor, The Pareja Family Foundation

The Pareja Family Foundation

Ariana Pareja is an investor, entrepreneur, and founder, she started her first company at the age of 21 years old, since then has had three exits. Her first two companies were bootstrapped service-based SMBs, and her last venture Remine which raised forty-eight million in venture funding is a SaaS platform that provides a seamless product suite that serves over one million real estate professionals in the U.S. and Canada today. Currently Ariana is an active real-estate investor and advisory board member to Trelly a national real-estate wholesale marketplace & Tech Circle School and is the President and Co-founder at Pareja Family Foundation which provides tech scholarships for women and minorities. Ariana is also a mentor for The Venture Mentoring Team and SCORE.org Ariana has routinely spoken, and guest lectured at several industry conferences & universities such as Florida International University, Consensus 2022, IT EXPO(pitch judge), Nova Southeastern University, George Washington University, Harvard Business School, Miami Dade College, and several Real Estate associations across the country about technology, entrepreneurship, and fundraising.

Session(s):

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