Meet the New Chief Integration Officer (CIO)
Western Governors University
Michael Vizard (Moderator)
How to Build Stronger Customer Relationships using the Cloud
Blair Pleasant (Moderator)
COMMfusion LLC & UCStrategies.com
Moving Beyond Interoperability—the Next Phase of UC
Doug Mohney (Moderator)
HD Voice News
Blue Chip Networks
With the breadth of UC platforms available today and their myriad features, many enterprises are throwing their hands in the air, still unable to seamlessly communicate with their business partners, employees, and customers. You’re lucky if your business partners and customers all use the same platform – but what do you do if they don’t?
If your company is using Vendor X and the party with whom you want to communicate is using Vendor Y, your end users can’t “talk” to each other. It’s like not being able to dial a phone number because the person you’re calling is on a different system. Rather than offering basic Interoperability, which is about standard presence and one-to-one chat, UC vendors should provide seamless, any-to-any, secure UC federation.
Interoperability is only the first step toward diverse systems and organizations working together. By adding their own property extension, they will never achieve out of the box Interoperability. Vendors have talked about it for years but have not made it a priority. Achieving Interoperability is only the tip of the iceberg and does not even begin to address the bigger picture. A seamless, any-to-any, secure UC federation enables organizations to communicate and collaborate in real-time with partners, suppliers, and customers, regardless of features and underlying UC platforms—as if they are all on the same UC platform. This all-inclusive solution is the concept of UC federation.
This session will discuss why UC Vendors are still stuck in solving interoperability while their customers have moved on to federation; how federation will enable partners, customers and employees to collaborate in real-time with external colleagues, regardless of the underlying UC platform; and how enterprises can become part of a UC clearinghouse where they can find “Federation-Ready” partners.
Transforming Your Mobile Workforce
Andy Abramson (Moderator)
For businesses that depend on their mobile workers to deliver products or services to customers – including communications service providers – field service management has become a critical aspect of operations. For the most advanced, intelligent and powerful technology for optimizing field workforces, companies look to the cloud. By leveraging the power of the cloud, your mobile workforce has access to more data, in real-time, and provide better reliability than traditional on-premise solutions – all critical components of a solution that needs to be up-and-running for customers to get their products, and therefore, for the company to make money.
This session will discuss how cloud-based solutions are transforming the field workforces of service providers across the globe - translating into increased efficiencies, reduced operational costs, and satisfied, loyal customers.
• The benefits cloud provides for enterprise technology used in the field: easy integrations, fast deployments, lower cost of ownership, more speed and power, real-time visibility into the field, reliability and security
• How cloud technology in the field supports a more flexible mobile enterprise strategy, allowing businesses to support contracted workforces and BYOD policies with an application developed on HTML5 and delivered through the browser
• Additional capabilities cloud-based field service management solutions offer, such as mobility and social collaboration, and how they support more robust CRM systems
Monetizing the Cloud with PaaS
Doug Barney (Moderator)
As cloud services become more standardized, service providers will find themselves turning to PaaS offerings as a way of creating differentiation. In fact, Frost & Sullivan says PaaS will be the next battleground for service providers, due to the high level of flexibility and ability to reduce costs while developing, testing and deploying new applications. In simple terms, Platform as a Service is an environment that allows applications to be developed (often without the need to software programmers), deployed and used (without the need for hardware), with little or no up-front cost to the user. Pricing is typically per month or year and per seat, and there is typically no capital needed to get started. All costs are typically operational expenses. This session will focus on how VARs, MSPs, Carriers, and agents can monetize the cloud with PaaS.