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Conference Program
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Monday, August 11, 2014
10:00-10:45am
Monday - 08/11/14
Smart Voice Conference - Opening Keynote Address
SVM-01
  SMART VOICE CONFERENCE
  SMART VOICE CONFERENCE
11:00-11:45am
Monday - 08/11/14
Call Recording/Call Archiving
SVM-02
VIEW DETAILS
  SMART VOICE CONFERENCE
  SMART VOICE CONFERENCE
12:00-12:45pm
Monday - 08/11/14
Voice Biometrics - "My Voice is My Passport"
SVM-03
VIEW DETAILS
  SMART VOICE CONFERENCE
  SMART VOICE CONFERENCE
12:30-1:15pm
Monday - 08/11/14
Effectively Managing Remote and Mobile Workers
B-01
PanTerra Networks
Nextiva
Masergy
CounterPath
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  BUSINESS TRACK
You Should Hear How She Talks About You: What’s in a Brand Reputation?
C-01
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  CUSTOMER TRACK
Do Your Customers Trust Your Cloud?
SP-01
Riverbed
inContact and Group Co-Chair with CSA
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  SERVICE PROVIDER TRACK
  BUSINESS TRACK
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
12:45pm
Monday - 08/11/14
Smart Voice Conference Lunch Break
SVM-04
  SMART VOICE CONFERENCE
  SMART VOICE CONFERENCE
1:30-2:15pm
Monday - 08/11/14
Productive Collaboration: Using the Right Tools for Process Improvement
B-02
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  BUSINESS TRACK
Best of All Worlds: New Face of Customer Service
C-02
Enghouse Interactive
The Unified-View
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  CUSTOMER TRACK
Leveraging Cloud for the Ultimate in Wireless Flexibility
SP-02
Aruba Networks
Frost & Sullivan
ADTRAN
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  SERVICE PROVIDER TRACK
Voice Quality - The Cornerstone for Smart Voice Services
SVM-05
VIEW DETAILS
  SMART VOICE CONFERENCE
  BUSINESS TRACK
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
  SMART VOICE CONFERENCE
2:30-3:15pm
Monday - 08/11/14
What WebRTC Means to Your Enterprise Communications?
B-03
CafeX
Digium
Empirix
OnSIP
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  BUSINESS TRACK
Content Marketing 101: Back to the Basics
CB-01
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  CONTENT BOOST
Improving Customer Satisfaction with Automation
C-03
Genesys
The Unified-View
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  CUSTOMER TRACK
Cutting Through the Complexity: Making Communications Services Easy
SP-03
GENBAND
Estech Systems, Inc.
TIBCO
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  SERVICE PROVIDER TRACK
Searchable Voice is Access: Natural Language Processing and HyperVoice
SVM-06
VIEW DETAILS
  SMART VOICE CONFERENCE
  BUSINESS TRACK
  CONTENT BOOST
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
  SMART VOICE CONFERENCE
3:30-4:15pm
Monday - 08/11/14
Making the Decision Between On-premises, Cloud, and Hybrid
B-04
Yorktel
Digium
Frost & Sullivan
Telespeak
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  BUSINESS TRACK
Getting the Boss to Say ‘Yes’ to Content Marketing
CB-02
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  CONTENT BOOST
Serving the Social Customer
C-04
Genesys
LiveOps
Bloomfire
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  CUSTOMER TRACK
Creating New Business Opportunities with Vertical Marketing Strategies
SP-04
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  SERVICE PROVIDER TRACK
Actionable Voice and Voice Analytics
SVM-07
VIEW DETAILS
  SMART VOICE CONFERENCE
  BUSINESS TRACK
  CONTENT BOOST
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
  SMART VOICE CONFERENCE
4:30-5:15pm
Monday - 08/11/14
Cloud Migration: What, When, and How
B-05
Appointment-Plus
RiverMeadow
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  BUSINESS TRACK
I Got the Content Marketing ‘Yes’: So, How do I Get Started?
CB-03
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  CONTENT BOOST
Best Practices for Integrating Mobile into Customer Service
C-05
Genesys
SMSGate
Five9
Mobiquity, Inc.
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  CUSTOMER TRACK
Recurring Revenue – The Secret to Service Provider Success
SP-05
Deloitte Financial Advisory Services LLP
Icon Cloud Solutions
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  SERVICE PROVIDER TRACK
Service Providers and Smart Voice - How Do They Fit Together?
SVM-08
VIEW DETAILS
  SMART VOICE CONFERENCE
  BUSINESS TRACK
  CONTENT BOOST
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
  SMART VOICE CONFERENCE
Tuesday, August 12, 2014
8:00am
Tuesday - 08/12/14
Continental Breakfast
X-01
  
  
8:30-9:15am
Tuesday - 08/12/14
The Year of the Hybrid Cloud
CSU-01
Dental Select
Felician Sisters of NA
Switch
FierceMarkets
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  CASE STUDY U
  CASE STUDY U
9:30-10:15am
Tuesday - 08/12/14
Unified Communications Market Update – What’s Happening and Why
B-06
COMMfusion LLC
VIEW DETAILS
  BUSINESS TRACK
Everything-as-a-Service: Fact, Fiction and the New Realty of Managed Services
CSU-02
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  CASE STUDY U
Authentication without Interrogation
C-06
NICE Systems
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  CUSTOMER TRACK
Using Real-time Analysis to Drive New Revenue Streams
SP-06
Deloitte Financial Advisory Services LLP
VIEW DETAILS
  SERVICE PROVIDER TRACK
  BUSINESS TRACK
  CASE STUDY U
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
10:30-11:15am
Tuesday - 08/12/14
Unifying Communications for the Connected Business
B-07
Vertical Communications
BlackBerry
ADTRAN, Inc.
Vitelity
IntelliCom Analytics
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  BUSINESS TRACK
Mobile Device Management, BYOD and the Real Impact of Enterprise Mobility
CSU-03
Dysart Unified School District
Clark County
InfoWorld
TMC
Nevada Energy
VIEW DETAILS
  CASE STUDY U
Creating Consistent Brand Experience
C-07
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  CUSTOMER TRACK
OTT and UC: The Future of the Telephone Number
SP-07
Metaswitch Networks
Voxbone
The HD Connect Project
Vitelity
Firespotter Labs
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  SERVICE PROVIDER TRACK
  BUSINESS TRACK
  CASE STUDY U
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
11:30am-12:15pm
Tuesday - 08/12/14
Top Five Mistakes Businesses Make When Going Cloud
B-08
Riverbed
Cordero Hosting
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  BUSINESS TRACK
Best Practices for Optimizing the Enterprise WAN
CSU-04
VIEW DETAILS
  CASE STUDY U
The Repurposing of Telecom: Killer Tools for Acquiring, Growing & Retaining Customers
C-08
VIEW DETAILS
  CUSTOMER TRACK
Why Content Security is Critical to User Experience
SP-08
VIEW DETAILS
  SERVICE PROVIDER TRACK
  BUSINESS TRACK
  CASE STUDY U
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
12:15pm
Tuesday - 08/12/14
Conference Luncheon - Featuring Keynote by Schmooze: Open Source Telephony Revolution, the Billion Dollar Game Changer
X-02
The IVR Voice.com
Digium
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  LUNCHEON KEYNOTE PANEL
  LUNCHEON KEYNOTE PANEL
1:15-2:00pm
Tuesday - 08/12/14
Enhancing the User Experience with IP Phone Apps
B-09
VIEW DETAILS
  BUSINESS TRACK
Jumping to the Cloud: Overcoming Obstacles and Creating a Secure Framework
CSU-05
Workforce Connections
Hunter Roberts Construction Group
FireEye
FierceMarkets
VIEW DETAILS
  CASE STUDY U
WebRTC and the Exceptional Customer Experience
C-09
CafeX
PKE Consulting LLC & UC Strategies.com
Weemo
Bolder Thinking
VIEW DETAILS
  CUSTOMER TRACK
The Great Migration: Becoming a Cloud Service Provider
SP-09
BlueOSS
RAD-INFO, Inc.
VIEW DETAILS
  SERVICE PROVIDER TRACK
  BUSINESS TRACK
  CASE STUDY U
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
2:15-3:00pm
Tuesday - 08/12/14
Making BYOD Work for Your Business
B-10
Vertical Communications
BlackBerry
AirWatch by Vmware
InfoWorld
CounterPath
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  BUSINESS TRACK
Decoding UC ROI: What Metrics Matter Most
CSU-06
Jefferson Union High School District
Hunter Roberts Construction Group
VIEW DETAILS
  CASE STUDY U
Using Technology Investment to Put the Customer First
C-10
TMC
Enghouse Interactive
Nextiva
Aspect Software
Phone.com
VIEW DETAILS
  CUSTOMER TRACK
The Right Network Strategies for the Cloud
SP-10
IntelliCom Analytics
VIEW DETAILS
  SERVICE PROVIDER TRACK
  BUSINESS TRACK
  CASE STUDY U
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
3:15-4:00pm
Tuesday - 08/12/14
The Evolution of Business Communications
B-11
Sangoma Technologies
Ingate Systems
AudioCodes
Polycom
Sonus Networks
IntelliCom Analytics
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  BUSINESS TRACK
Creating Brand Advocates through Contextual Customer Experience
C-11
SMSGate
TMC's Custom Publishing Division
Bloomfire
VIEW DETAILS
  CUSTOMER TRACK
Electronic Surveillance Laws: How They Apply to CSPs
SP-11
VIEW DETAILS
  SERVICE PROVIDER TRACK
  BUSINESS TRACK
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
4:00pm
Tuesday - 08/12/14
CIO Roundtable: IT and IP Converge – What Comes Next?
K-01
State of Nevada
State of Washington
UNLV
VIEW DETAILS
  
  
5:00pm
Tuesday - 08/12/14
StartupCamp9 - Networking Reception and Startup Pitch Presentations
X-03
  
  
Wednesday, August 13, 2014
8:00am
Wednesday - 08/13/14
Continental Breakfast
X-04
  
  
9:00-9:45am
Wednesday - 08/13/14
The Future of Cloud Services
B-12
Gigaom Research
VIEW DETAILS
  BUSINESS TRACK
Multimodal Customer Engagement: Because All Your Customers Aren't the Same
C-12
Enghouse Interactive
Aspect Software
TMC's Custom Publishing Division
Voice4Net
VIEW DETAILS
  CUSTOMER TRACK
Doubling Your Sales in Telecom
SP-12
Mojo Marketing
RAD-INFO, Inc.
VIEW DETAILS
  SERVICE PROVIDER TRACK
  BUSINESS TRACK
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
10:00-10:45am
Wednesday - 08/13/14
Winning ROI: How Much Should UC Cost and How Can You Increase Its Value to Your Business
B-13
Yorktel
Broadsoft
Polycom
GENBAND
VIEW DETAILS
  BUSINESS TRACK
Real-time Analytics for Real-time Service
C-13
VIEW DETAILS
  CUSTOMER TRACK
Generating Revenue with WebRTC
SP-13
Genband
PKE Consulting LLC & UC Strategies.com
Dialogic Corporation
VIEW DETAILS
  SERVICE PROVIDER TRACK
  BUSINESS TRACK
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
11:00-11:45am
Wednesday - 08/13/14
Leading Change: Taking Your Business and Technology in the Next Generation
B-14
IntelliCom Analytics
IBM
VIEW DETAILS
  BUSINESS TRACK
Google Glass
C-14
WebCongress, Inc
VIEW DETAILS
  CUSTOMER TRACK
Mobile, Cloud, and Big Data: Why and How These Super Trends are Converging
SP-14
IBM Mobile First & Cloud OE
Frost & Sullivan
VIEW DETAILS
  SERVICE PROVIDER TRACK
  BUSINESS TRACK
  CUSTOMER TRACK
  SERVICE PROVIDER TRACK
12:00pm
Wednesday - 08/13/14
Conference Luncheon - Featuring Keynote by Yealink: Technological Innovation - Who is Leading the VoIP Industry towards Continuous Development?
X-05
VIEW DETAILS
  
  
1:00pm
Wednesday - 08/13/14
Keynote Presentation by AARP
K-02
  
  
1:30pm
Wednesday - 08/13/14
Keynote Presentation by American Cancer Society
K-03
American Cancer Society
  
  
2:00-8:00pm
Wednesday - 08/13/14
Exhibit Hall Grand Opening
X-06
  
  
4:00-7:00pm
Wednesday - 08/13/14
Happy Hour Networking Reception in Exhibit Hall
X-10
  
  
Thursday, August 14, 2014
8:00am
Thursday - 08/14/14
Continental Breakfast
X-07
  
  
9:00am
Thursday - 08/14/14
Keynote Presentation by AT&T
K-04
AT&T Business Solutions
  
  
9:30am
Thursday - 08/14/14
Keynote Presentation by iRobot
K-05
iRobot
  
  
10:00am-1:00pm
Thursday - 08/14/14
Exhibit Hall Open
X-08
  
  
12:45pm
Thursday - 08/14/14
Win A Brand New Jeep - Must Be Present to Win
X-09
  
  

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