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Conference Program
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Tuesday, January 28, 2014
10:00am
Tuesday - 01/28/14
Opening Keynote - From Dumb Calling to Smart Voice
SVM-01
Martin Geddes
Hypervoice Consortium
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SDN
11:00am
Tuesday - 01/28/14
Call Recording/Call Archiving
SVM-02
Paul Friedman
AudioCodes
Khris Kendrick
CounterPath
Howard Lee
Spoken Communications
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SDN
12:00pm
Tuesday - 01/28/14
Voice Biometrics - "My Voice is My Passport"
SVM-03
Bachir Halimi
Speech Mobility
Julia Webb
VoiceVault Inc.
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Analyst Insight
SDN-01
Mike Sapien
Ovum
12:30pm
Tuesday - 01/28/14
12:45pm
Tuesday - 01/28/14
Lunch
SVM-04
SDN Adoption Challenges
SDN
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1:30pm
Tuesday - 01/28/14
Voice Quality - The Cornerstone for Smart Voice Services
SVM-05
HP Baumeister
Fraunhofer USA
Alon Cohen
Phone.com
David Sauerhaft
Sonus Networks
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Big Blue on SDN
SDN-04
Peter Bernstein (Moderator)
TMC
Charles Ferland
IBM
1:45pm
Tuesday - 01/28/14

SVM
How Operators Can Use SDN to Offer New Enterprise Services
SDN-05
Peter Bernstein (Moderator)
TMC
Don McCullough
Ericsson
2:15pm
Tuesday - 01/28/14

SVM
Talking SDN with the Big Boys
SDN-06
Peter Bernstein (Moderator)
TMC
Charles Ferland
IBM
Mike McBride
Ericsson
Don McCullough
Ericsson
Houman Modarrres
Nuage (An Alcatel-Lucent Enterprise)
Vimal Suba
Cisco
2:30pm
Tuesday - 01/28/14
From Speech to Text to HyperVoice
SVM-06
Jay Blazensky
VoiceBase
Ane Ohm
HarQen
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SDN
2:45pm
Tuesday - 01/28/14

SVM
A Closer Look at the Network Virtualization Solution MidoNet
SDN-07
Peter Bernstein (Moderator)
TMC
Adam Johnson
Midokura
3:15pm
Tuesday - 01/28/14

SVM
SDN Today & in the Future
SDN-08
Ronald Gruia
Frost & Sullivan
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  SDN PRECON WORKSHOP
  SDN PRECON WORKSHOP
3:30pm
Tuesday - 01/28/14
Voice Analytics -Mining Call Center Traffic for Competitive Intelligence and Business Improvement
SVM-07
Todd Carothers
CounterPath
Jorge Cruz
Aspect
Tara Griffin
Avaya
Frank Ohlhorst (Moderator)
eWeek
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4:00pm
Tuesday - 01/28/14

SVM
A Few Final Thoughts
SDN-09
Peter Bernstein
TMCnet
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  SDN PRECON WORKSHOP
  SDN PRECON WORKSHOP
4:30pm
Tuesday - 01/28/14
Closing Remarks - Smart Voice, UC, and WebRTC - How Do They all Fit Together?
SVM-08
Alon Cohen
Phone.com
Ujjval Karihaloo
Simple Signal, Inc.
Doug Mohney (Moderator)
HD Voice News
Ane Ohm
HarQen
Wednesday, January 29, 2014
8:00am
Wednesday - 01/29/14
Continental Breakfast
X-01
  
  
9:00-9:45am
Wednesday - 01/29/14
Using Asterisk to Increase Security and Reduce Emergency Response Times (A Success Story with the Mexican Government)
AW-01
Juan Carlos Fernandez Busto
Telecomunicaciones Abiertas de Mexico SA de CV
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  ASTERISK WORLD
The Mobile Connected Enterprise: How Far Can It Go?
CSU-06
Michael Vizard (Moderator)
ITBusinessEdge
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  CASE STUDY U
From Call to Contact: The Next Generation Customer Service Center
C-01
Jon Arnold (Moderator)
J Arnold & Associates
Max Ball
8x8, Inc.
Rick McFarland
Voice4Net
Brian Spraetz
Interactive Intelligence
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  CUSTOMER INTERACTION
Networks in the Cloud, the Next Frontier for Enterprise IT
E-01
Hector Hernandez
IBM
Tom Keating (Moderator)
TMC
Adam Stern
Infinitely Virtual
Dustin Walper
Myplanet Digital
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  ENTERPRISE SOLUTIONS
Doubling Your Sales in Telecom
SP-01
Angela Leavitt
Mojo Marketing
Peter Radizeski
RAD-INFO INC
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  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CASE STUDY U
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
10:00-10:45am
Wednesday - 01/29/14
Security Issues in SIP Based VoIP Server
AW-02
Yeasir Arafat
Dhakacom Limited
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  ASTERISK WORLD
BYOD 2.0: What Will Employees Think of Next?
CSU-02
Yvette Brown
Barry University
Gregg Chottiner
Fashion Institute of Technology
Edward Martinez
Miami Children's Hospital
Paul McDougall (Moderator)
CruxialCIO
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  CASE STUDY U
Building Your 360-Degree Customer View
C-02
Nibha Aggarwal
Amdocs
Erin Avery
BMC Software
Paula Bernier (Moderator)
TMC
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  CUSTOMER INTERACTION
Google Glass, Wearable Computing, and the User Experience
E-02
Ouali Benmeziane
WebCongress, Inc
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  ENTERPRISE SOLUTIONS
Recurring Revenue – The Secret to Service Provider Success
SP-02
Matt Hutchinson
MegaPath
Carrie Majewski (Moderator)
TMC's Custom Publishing Division
Kevin Mitchell
Alianza
Scott Navratil
Vitelity
Patrick Wiley
The Aldridge Company
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  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CASE STUDY U
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
11:00-11:45am
Wednesday - 01/29/14
How Do You Penetrate the Government to Further Expand VOIP?
AW-03
Michael Price
MarketUS, LLC.
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  ASTERISK WORLD
Cloud Control: Crafting a Strategy for Managed and Hosted Services
CSU-03
Yunexy Eloy
Whoa.com
Frank Ohlhorst (Moderator)
eWeek
Mark Thiele
Switch
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  CASE STUDY U
You Should Hear How She Talks About You: What’s in a Brand Reputation?
C-03
Sue O'Keefe (Moderator)
Content Boost
Kathleen Reed
Sangoma Technologies
Richard M. Williams
Connect2 Communications, Inc.
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  CUSTOMER INTERACTION
What WebRTC Means to Your Enterprise Communications
E-03
Phil Edholm (Moderator)
PKE Consulting LLC & UC Strategies.com
Sajeel Hussain
CafeX Communications'
Doug Pelton
Priologic Software Inc
Alan Percy
AudioCodes
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  ENTERPRISE SOLUTIONS
Cloud Federation: What it Means to Operators’ Future
SP-04
Peter Bernstein (Moderator)
TMC
Vijai Karthigesu
Cloud Dynamics
Don McCullough
Ericsson
Wayne Walls
Rackspace
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  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CASE STUDY U
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
12:00-12:45pm
Wednesday - 01/29/14
Asterisk and the Community
AW-04
David Duffett
Digium
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  ASTERISK WORLD
Virtualization Realization: When, Where and Why
CSU-04
Shadrach Kisten
Sesame Workshop/Sesame Street
Patricia Simes
Broward County
Michael Vizard (Moderator)
ITBusinessEdge
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  CASE STUDY U
The Repurposing of Telecom: Killer tools for Acquiring, Growing & Retaining Customers
C-04
Olivier Coste
VideoDesk
Alex George
Bolder Thinking
Larry Lisser (Moderator)
Embrase
Irv Shapiro
Ifbyphone
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  CUSTOMER INTERACTION
Unified Communications Market Update – What’s Happening and Why
E-04
Mark Ricca
IntelliCom Analytics
Frank Stinson
IntelliCom Analytics
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  ENTERPRISE SOLUTIONS
The Communications Tornado: UC Specialization Drives Growth
SP-03
Jeff Dworkin (Moderator)
Eric Hernaez
SkySwitch
Mike Long
Tadiran Telecom
Parker Smith
ADTRAN
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  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CASE STUDY U
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
12:45pm
Wednesday - 01/29/14
Conference Luncheon
X-02
  
  
1:30-2:15pm
Wednesday - 01/29/14
Award-Winning UC for Your Business or for Your Customers
AW-05
Brian Ferguson
Digium
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  ASTERISK WORLD
2014: IT Priorities, Realities and Fictions
CSU-05
Gregory Martin
Royal Caribbean Cruise Lines
Paul Mayne
Ciber
Chet Patel
Swan & Dolphin Hotels
Michael Vizard (Moderator)
ITBusinessEdge
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  CASE STUDY U
Creating Brand Advocates through Contextual Customer Experience
C-05
Jeff Cordell
West Corporation
Sue O'Keefe (Moderator)
Content Boost
Sunita Voleppe
H2O – Overgroup
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  CUSTOMER INTERACTION
Successfully Transitioning Your Enterprise to UC: A Discussion on Options and Strategy
E-05
Jon Arnold (Moderator)
J Arnold & Associates
Todd Carothers
CounterPath
Frederic Dickey
Sangoma Technologies
Dean Manzoori
Masergy
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  ENTERPRISE SOLUTIONS
NFV: Why the Software Telco is the Path to Growth
SP-05
Sharon Barkai
ConteXtream
Phil Harvey
Metaswitch
Chris Koeneman
ADTRAN, Inc.
Erik Linask (Moderator)
TMC
Bernie McGroder
MegaPath, Inc.
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  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CASE STUDY U
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
2:30-3:15pm
Wednesday - 01/29/14
Asterisk at Berkshire Hathaway Media
AW-06
Corey McFadden
Voneto
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  ASTERISK WORLD
Locking Down the Enterprise: Keeping Sensitive Data Safe in the Cloud and On-Premises
CSU-01
Daniel Farrell
Awesome Cloud
Charles Grau
AeroTurbine
Paul McDougall (Moderator)
CruxialCIO
Dawn Montemayor
International Speedway Corp.
VIEW DETAILS
  CASE STUDY U
Why Social is Critical to Customer Satisfaction
C-06
Erin Avery
BMC Software
Lance Fried
Five9
Rachel Ramsey (Moderator)
TMCnet
VIEW DETAILS
  CUSTOMER INTERACTION
Making Lync Work for Your Enterprise
E-06
Frederic Dickey
Sangoma Technologies
Alan Percy
AudioCodes
David Sauerhaft
Sonus Networks
Frank Stinson (Moderator)
IntelliCom Analytics
Ben Tosado
Conquest Technology Services
VIEW DETAILS
  ENTERPRISE SOLUTIONS
Enabling the Internet for Real-Time Communications
SP-06
Andy Abramson (Moderator)
Comunicano, Inc.
Dave Gilbert
SimpleSignal
Michael Lauricella
Plivo
Ken Osowski
Procera Networks
Karl Stahl
Ingate Systems
Alex Vishnev
Global Convergence, LLC.
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  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CASE STUDY U
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
3:30pm
Wednesday - 01/29/14
Keynote Presentation by IBM
X-03
Dr. Angel Luis Diaz
IBM Software Group
  KEYNOTE SESSION
  KEYNOTE SESSION
4:00pm
Wednesday - 01/29/14
Battle in the Cloud
X-04

Rackspace Hosting
Jani Byrne, Ph.D.
IBM
Erik Linask (Moderator)
TMC
David Schoenberger
TransCertain
Brian Spraetz
Interactive Intelligence
  SPECIAL PANEL DISCUSSION
  SPECIAL PANEL DISCUSSION
5:00-7:30pm
Wednesday - 01/29/14
ITEXPO Exhibit Hall Grand Opening
X-05
  FREE NETWORKING RECEPTION SPONSORED BY NEXTIVA
  FREE NETWORKING RECEPTION SPONSORED BY NEXTIVA
Thursday, January 30, 2014
8:00am
Thursday - 01/30/14
Continental Breakfast
X-06
  
  
9:00am
Thursday - 01/30/14
Alcatel-Lucent Presentation
X-09
Cassidy Shield
Alcatel-Lucent
  KEYNOTE PRESENTATION
  KEYNOTE PRESENTATION
9:30am
Thursday - 01/30/14
Dr. Satwant Kaur, "First Lady of Emerging Technologies"
X-08
Dr. Satwant Kaur
  KEYNOTE PRESENTATION
  KEYNOTE PRESENTATION
10:00am
Thursday - 01/30/14
CIO Roundtable: Rationalizing the Dataverse – How Big Data is Changing Everything
X-07
Tery Howard
Miami Dolphins
Erik Linask (Moderator)
TMC
Ramon Milan
Carnival Cruise Lines
Herman Nell
Rent-A-Center
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  SPECIAL ENTERPRISE CASE STUDY PANEL
  SPECIAL ENTERPRISE CASE STUDY PANEL
11:00am-4:00pm
Thursday - 01/30/14
ITEXPO Exhibit Hall Open
X-10
  
  
12:00pm
Thursday - 01/30/14
Conference Luncheon
X-11
  
  
12:30-1:15pm
Thursday - 01/30/14
Digium Cloud Services Insight
AW-07
Brian Ferguson
Digium
Bryan Johns
Digium
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  ASTERISK WORLD
The Relationship Between Big Data and Customer Experience
C-07
Jon Arnold (Moderator)
J Arnold & Associates
Brian Sadowski
Apriva
Brian Spraetz
Interactive Intelligence
Aaron Wellman
Genesys
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  CUSTOMER INTERACTION
Linking Public and Private Clouds
E-07
Owen DeLong
Hurricane Electric
Kevin Gavin
Talari Networks
Ronald Gruia
Frost & Sullivan
Yesica Schaaf
IBM Global Technology Services
VIEW DETAILS
  ENTERPRISE SOLUTIONS
Service Differentiation: The Key to Profit
SP-14
Matt Clark (Moderator)
Deloitte Financial Advisory Services LLP
Hugh Goldstein
Voxbone
Ken Osowski
Procera Networks
Alan Rihm
CoreDial
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  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
1:30-2:15pm
Thursday - 01/30/14
FreePBX: Yesterday, Today and Tomorrow
AW-08
Preston McNair
Schmooze Com Inc.
VIEW DETAILS
  ASTERISK WORLD
Personalization for a Mobile and Social World
C-08
Paula Bernier (Moderator)
TMC
Lance Fried
Five9
Aaron Wellman
Genesys
VIEW DETAILS
  CUSTOMER INTERACTION
Effectively Managing the BYOD Movement
E-08
Milja Gillespie
SAP
Tom Keating (Moderator)
TMC
Chris Koeneman
ADTRAN, Inc.
Harry Paredes
AirWatch LLC
VIEW DETAILS
  ENTERPRISE SOLUTIONS
Theft and Fraud: Securing Customer Data and Identity in a Digital World
SP-08
Peter Bernstein (Moderator)
TMC
Dr. Tammara Combs, Ph.D.
Vzillion, Inc.
Brian Sadowski
Apriva
Brendan Ziolo
Alcatel-Lucent
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  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
2:30-3:15pm
Thursday - 01/30/14
Developing Custom Phone Apps
AW-09
Billy Chia
Digium
Mark Spencer
Digium
VIEW DETAILS
  ASTERISK WORLD
Best of All Worlds: New Face of Customer Service
C-09
Olivier Coste
VideoDesk
Ken Landoline (Moderator)
Current Analysis
Ann Ruckstuhl
LiveOps
Brian Spraetz
Interactive Intelligence
VIEW DETAILS
  CUSTOMER INTERACTION
Revolutionizing Communications for the Connected Business
E-09
Michelle Accardi-Petersen
Star2Star Communications
Joseph Barnas
Collab9
Arthur Chang
PanTerra Networks
Bernie McGroder
MegaPath, Inc.
Rachel Ramsey (Moderator)
TMCnet
VIEW DETAILS
  ENTERPRISE SOLUTIONS
Revenue Opportunities at the Network Edge
SP-09
Matt Clark (Moderator)
Deloitte Financial Advisory Services LLP
Owen DeLong
Hurricane Electric
Mark Durrett
Overture
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  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
3:30-4:15pm
Thursday - 01/30/14
The Elastix Call Center Protocol Revealed
AW-10
Eduardo Sellanes
Elastix
VIEW DETAILS
  ASTERISK WORLD
The Power of Multimedia in Customer Engagement
C-10
Shubh Agarwal
OpenClove
Michelle Brusyo
LiveLook
Ken Landoline
Current Analysis
Chris Vitek (Moderator)
WebRTC Strategies
VIEW DETAILS
  CUSTOMER INTERACTION
SBCs in Your Enterprise Network Infrastructure
E-10
Frederic Dickey
Sangoma Technologies
Ronald Gruia
Frost & Sullivan
Steven Johnson
Ingate Systems
Alan Percy
AudioCodes
David Sauerhaft
Sonus Networks
VIEW DETAILS
  ENTERPRISE SOLUTIONS
Generating Revenue with WebRTC
SP-10
Peter Dunkley
Acision
Phil Edholm (Moderator)
PKE Consulting LLC & UC Strategies.com
Glen Gerhard
Sansay
Chad Hart
Dialogic
VIEW DETAILS
  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
Friday, January 31, 2014
8:30am
Friday - 01/31/14
Continental Breakfast
X-14
  
  
9:00-9:45am
Friday - 01/31/14
Taking Enterprise Telephony into the Web World
AW-11
Peter Dunkley
Acision
VIEW DETAILS
  ASTERISK WORLD
What WebRTC Means for Customer Service
C-11
Alex George
Bolder Thinking
Ann Ruckstuhl
LiveOps
Irv Shapiro
Ifbyphone
Chris Vitek (Moderator)
WebRTC Strategies
VIEW DETAILS
  CUSTOMER INTERACTION
Cyber Security: How Threats are Disrupting our Everyday Lives
E-11
Michael McAlpin
8x8, Inc.
VIEW DETAILS
  ENTERPRISE SOLUTIONS
Building a Managed Service Business
SP-11
Doug Barney (Moderator)
TMCnet
Tim Cook
BlueOSS
Jim Lippie
independenceIT
Mark Sokol
ConnectWise, LabTech & Quosal Communities
VIEW DETAILS
  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
10:00-10:45am
Friday - 01/31/14
Your IVR -- The Ultimate Money Maker
AW-12
Allison Smith
The IVR Voice.com
VIEW DETAILS
  ASTERISK WORLD
How Content Marketing Wins Customers
C-12
Allison Boccamazzo
TMC
Carrie Majewski
TMC's Custom Publishing Division
Malachi Threadgill
ANPI
VIEW DETAILS
  CUSTOMER INTERACTION
Enterprise Video – The Future is Now (but Skype is Free)
E-12
Todd Carothers
CounterPath
Larry Lisser (Moderator)
Embrase
Joe Merrill
UberConference
Scott Wharton
Vidtel
VIEW DETAILS
  ENTERPRISE SOLUTIONS
Putting Together the Key Pieces for a Successful VoIP Business
SP-12
Marcelo Licht
TransferTo
Nick Medina
VoIP Innovations
Anthony Stiso (Moderator)
Telinta
VIEW DETAILS
  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
11:00am-2:00pm
Friday - 01/31/14
ITEXPO Exhibit Hall Open
X-15
  
  
11:00-11:45am
Friday - 01/31/14
Finding the Money in Real Time Communications
AW-13
Ben Klang
Mojo Lingo
VIEW DETAILS
  ASTERISK WORLD
Strategies for Successfully Blending Human and Virtual Agents
C-14
Charlie Anderson
Spoken
Jeff Dworkin (Moderator)
Tobias Goebel
Voxeo, and Aspect Company
Gary Lieberman
Windstream
VIEW DETAILS
  CUSTOMER INTERACTION
The Modern Workplace – Putting Enterprise Apps in Your Pocket
E-13
Todd Carothers
CounterPath
John Cash
BlackBerry
Micaela Giuhat
BroadSoft
Tom Keating (Moderator)
TMC
VIEW DETAILS
  ENTERPRISE SOLUTIONS
Legacy Transformation: Secrets to Success
SP-13
Peter Bernstein (Moderator)
TMC
Owen DeLong
Hurricane Electric
Chuck Kaplan
Ciena
Chuck Kaplan
Ciena
Kevin Mitchell
Alianza
VIEW DETAILS
  SERVICE PROVIDER SOLUTIONS
  ASTERISK WORLD
  CUSTOMER INTERACTION
  ENTERPRISE SOLUTIONS
  SERVICE PROVIDER SOLUTIONS
12:00-12:45pm
Friday - 01/31/14
FreePBX Phone Apps Overview
AW-14
Tony Lewis
FreePBX/Schmooze.com
VIEW DETAILS
  ASTERISK WORLD
  ASTERISK WORLD
1:45pm
Friday - 01/31/14
Win A New Mustang! Drawing in Exhibit Hall. Must Be Present to Win.
X-16
  THE FAMOUS ITEXPO CAR GIVEAWAY
  THE FAMOUS ITEXPO CAR GIVEAWAY

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