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August 06, 2013

Parature to Present on Social Customer Service at ITEXPO Las Vegas


HERNDON, VA – August 5, 2013 – Parature, a global leader in cloud-based customer service software, announced today its Lead Product Manager, Steve Klein, will participate in ITEXPO Las Vegas, the world’s largest and best-attended communications and technology trade show. Klein will present as part of the panel session, “How to Give Good Social Customer Service” sharing insights on the emergence of social media as a customer service channel, August 28 at Mandalay Bay. ITEXPO Las Vegas is held August 27-29 in Las Vegas, Nevada.

At ITEXPO Las Vegas, executives, technology buyers, sellers, resellers and manufacturers from companies of all sizes and industries will assemble to forge new business partnerships, collaborate and learn together and from one another. Dozens of conferences sessions, keynotes and panels will be focused on helping attendees move their businesses forward.

“Providing responsive customer service on social media channels such as Twitter and Facebook has become a tremendous differentiator for companies,” said Duke Chung, Parature Co-founder.

“Parature has been an innovator in social customer service solutions since 2009, and through our experience, and that of the major brands that leverage our solution, we’re looking forward to sharing best practices when it comes to delivering exceptional social customer service.”

Registration for ITEXPO is now open. For the latest ITEXPO news, updates and information follow the event on Twitter at @ITEXPO.

About Parature:
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support approximately 55 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries.

Parature is recognized on the Gartner Magic Quadrant for the CRM Customer Engagement Center and the Deloitte Technology Fast 500, and is the recipient of numerous product, technology, and leadership awards including the 2013 CRM Watchlist, 2013 CRM Magazine Service Leader Awards, 2013 Stevie Awards and 2013 TMC/CUSTOMER Magazine CRM Excellence Awards. Parature is used by some of the world’s most innovative organizations, federal agencies and companies and is headquartered in Herndon, Virginia. For more information, visit www.parature.com, follow @parature on Twitter or like us on Facebook at facebook.com/parature.

About TMC:
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; Secure Mobility Conference; Software Telco Congress, StartupCamp; Super Wi-Fi and Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.




Edited by Ryan Sartor


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