Chicago, IL August 14, 2013-- Ifbyphone today announced Irv Shapiro, CEO, will participate in ITEXPO Las Vegas, the world’s largest and best-attended communications and technology trade show. Shapiro will participate in the session, titled “The Next Generation Contact Center,” sharing insight on advanced virtual call center technology on Tuesday, August 27th at 3:45pm at Mandalay Bay Resort and Casino conference center. ITEXPO Las Vegas is held August 27-29 in Las Vegas, Nevada.
At ITEXPO Las Vegas, executives, technology buyers, sellers, resellers and manufacturers from companies of all sizes and industries will assemble to forge new business partnerships, collaborate and learn together and from one another. Dozens of conferences sessions, keynotes and panels will be focused on helping attendees move their businesses forward.
“The phone plays such a vital role in how businesses today engage with and nurture leads, generate new and repeat business, and support customers,” said Shapiro. “That’s why it’s alarming to see companies that rely so heavily on the phone fail to leverage virtual call center technology to maximize its value. I will be speaking about the next generation of contact center technology to show businesses how to accelerate growth by understanding, controlling, and scaling the benefits they receive from phone conversations.”
Voice-based marketing automation is technology that enables businesses to connect, measure, and optimize sales and support calls to generate revenue, improve efficiency, and cut costs. It helps connect and align marketing, sales, and customer support teams so they not only work better, but also work better together. This technology has changed the contact center, opening new doors for customer engagement. Whether it’s the cloud, multichannel communications, unified communications, or mobility, the customer service game has changed, and to win, businesses must adapt accordingly to remain competitive. Shapiro’s ITEXPO panel session will consider the latest contact center technologies that are enabling customer service groups to become more accessible, more responsive, more agile, and more flexible from both an organization and a customer perspective.
Registration for ITEXPO is now open. For the latest ITEXPO news, updates and information follow the event on Twitter at @ITEXPO.
Ifbyphone, the leader in voice-based marketing automation (VBMA), connects, measures and optimizes sales and service calls for businesses and organizations. Ifbyphone’s VBMA solutions capture and manage phone leads and information that often slip through the cracks of traditional marketing automation and CRM software solutions.
The Ifbyphone product suite is a set of software-as-a-service applications including call tracking, hosted IVR (interactive voice response), call routing, virtual call center and voice broadcasting. Organizations of all sizes in all industries use Ifbyphone, including marketing agencies, lead generation, e-commerce, direct response, financial services and insurance, health care, retail and logistics, and SaaS and technology. For more information, visit www.ifbyphone.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; Secure Mobility Conference; Software Telco Congress, StartupCamp; Super Wi-Fi and Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
Vice President, Marketing and Product Strategy
Edited by Rich Steeves