San Diego, CA – August 19, 2013 – SoCoCare, the leading all-in-one provider of social media engagement for customer care solutions, announced today its CEO Lance Fried will participate in ITEXPO Las Vegas, the world’s largest and best-attended communications and technology trade show.
Lance will present as part of two panel sessions: “How to Give Good Social Customer Service” and “Successfully Implementing a Social Media Strategy for Better Customer Engagement.” Lance’s experience and expertise in social engagement for customer care is bound to add great value to the conversations on August 28 at Mandalay Bay. ITEXPO Las Vegas is held August 27-29 in Las Vegas, Nevada.
“Social media is not like any other customer service channel. It is a place where enterprises have an opportunity differentiate themselves and create a meaningful relationship with customers,” said Lance Fried, CEO of SoCoCare. “This makes social an extremely important channel for customer care that needs to be handled with expertise.”
“At SoCoCare, we’ve been at the forefront of defining social engagement best practices to help enterprises deliver the best possible customer experience on social. SoCoCare was founded by social contact center professionals who understand the ins and outs of a successful social customer service operation.”
Registration for ITEXPO is now open. For the latest ITEXPO news, updates and information follow the event on Twitter at @ITEXPO.
SoCoCare is part of the Hyfiniti portfolio of cloud-based customer care offerings including InAppCare (Mobile Customer Care) and Hold-Free Networks (Callback and Queue Management). SoCoCare products are developed to deliver a more dignified customer service experience over social channels as both a stand-a-lone solution or as an integrated solution with partners such as Salesforce.com Service Cloud, Telligent Community & Enterprise and inContact Cloud Contact Center solutions. The company was founded by a group of contact center and cloud-offering professionals who understand today's socially connected, smartphone savvy, and generally demanding customer. Learn more at www.sococare.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; Secure Mobility Conference; Software Telco Congress, StartupCamp; Super Wi-Fi and Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
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