The World's Communications Conference and Expo

» Streamlining Customer Service through Cloud-based Contact Centers

8x8, Inc

Rob Townsend
Product Development Manager

Session(s):

8x8, Inc.

Huw Rees
Vice President Business and Channel Development

Huw Rees serves as 8x8s Vice President of Business Development and was previously Chief Executive Officer of Centile, Inc., a former subsidiary of 8x8. Rees was responsible for the change in 8x8s marketing and sales strategy away from an OEM approach to a focus on end-users including both consumers and small businesses. He has been closely involved with telecommunications technology for over 20 years, beginning with Marconi PLC in 1985, where he opened and managed their Western US sales office, growing sales from zero to over $8M in annual revenue in less than eighteen months. He has also held management roles with Plessey Inc., and with Mitel Corporation, where he was responsible for adding more than $20M in additional annual revenue for Mitels communication products. Rees received a B.Sc. (Hons) from the University of Manchester, Institute of Science and Technology in Electrical and Electronic Engineering and an MBA from the University of LaVerne.

Session(s):

» Keynote Luncheon

911 Enable

Michael Proctor
Senior Product Manager

Michael Proctor is a Senior Product Manager at 911 Enable, responsible for the emergency routing service and gateway portfolio. Prior to 911 Enable, Michael held positions in consulting management, product market management and technical sales in North America and Europe. Michael has over 15 years of telecommunications experience specializing in Quality of Service and Performance Management of VoIP, IPTV and Carrier Ethernet deployments for Tier 1 service providers, cable MSOs and wireless operators. Michael has an honours degree in Electronic & Electrical Engineering from Loughborough University and is a MEF Carrier Ethernet Certified Professional.

Session(s):

911 ETC

Mike Anderson
National Sales Director

As the National Sales Director for 911 ETC, Mr. Anderson has led the companys sales efforts since 2001. He is a respected industry expert having witnessed the evolution and advancements of E911 firsthand, has been repeatedly featured as a speaker at annual Avaya and Nortel user conferences and has presented specifically on the topic of E911 for VoIP at VoiceCon and for the National Association of State Technology Directors annual convention.

Session(s):

Almira

Javier Martin
CEO

Javier Martín is chief executive officer and co-founder of Madrid-based Almira Labs, an Independent Software Vendor (ISV) specialized in developing value-added software solutions and mobile technology for telecommunications and network services providers. Mr. Martin oversees the company’s strategic direction and manages overall business operations. A visionary with vast experience in the communications software industry, he focuses on positioning Almira Labs as a leading developer of Telco 2.0 services. Prior to co-founding Almira Labs, Mr. Martin held various management positions at several European companies, including Meta4 and mCentric.

He holds MSc in Physics (Electronics) and DEA (postgraduate degree) from the Université de Nancy in France and did post-graduate research at Stratchyde University in Glasgow, Scotland. He is a Certified Software Quality Engineer (CSQE) as well as a certified Proctor by the ASQ (American Society for Quality).

Session(s):

» Today's Service Provider – More Than Just SIP Trunks

ANPI

David Byrd
Chief Marketing Officer and VP Channel Sales

Session(s):

» The Conversion from TDM to SIP: Evaluating the Benefits of SIP Trunking

Appcore Inc.

Patrick Plynaar
Channel Manager for Enterprise

Session(s):

» Mobile Commerce: Do I Still Need a Wallet?

Apriva

Bill Ramsey
Vice President and General Manager of Mobile Payments

Bill Ramsey serves as vice president and general manager for mobile payments, and is responsible for product development and go-to-market strategies for the company’s mobile payment solutions. Bill initially joined Apriva in 2000, and has worked in the company’s Point of Sale (POS) group before taking reigns of the mobile payments organization. In addition to his work at Apriva, Bill co-founded Leadbot.com, a financial services lead generation and marketing firm, and served as its CTO for six years. He also spent four years with Winstar Communications/GoodNet, serving in several senior management capacities. Bill earned an MBA, with distinction, from the Thunderbird School of Global Management.

Session(s):

Aspect

Kelly Burke

As senior product manager, Kelly Burke brings more than 20 years of experience in the contact center industry to Aspect. She is responsible for defining major new product capabilities for the company’s Aspect® Unified IP® interaction management solution, including enterprise workflow routing, unified communications-enabled agent desktop, business analytics solutions, and proactive contact for improved customer experience and relationship management. In addition, Kelly is focused on developing strategies for tightly integrating unified communications and collaboration technologies that drive increased agent efficiencies and autonomy for next generation contact center environments.Kelly’s primary responsibilities focus on deliverables associated with the customer service and multi-channel communications across Aspect’s complete line of interaction management contact center product lines, such as customer requirements, research and development traceability, production rollout, product specifications, white papers, and sales tools. She provides extensive product expertise, future direction and day-to-day leadership for cross-functional programs and initiatives.Kelly has held several other strategic roles with the company, including senior solutions architect, where she was responsible for researching, authoring and managing product requirements for contact center solution components, and architectural liaison to global marketing, engineering, product line management, and key delivery groups across the business.Prior to joining Aspect, Kelly was a software engineer with Bell Laboratories where she developed documentation automation tools. She was also a software engineer at Ericsson Network Systems with responsibility for developing system software for the AXE switching system solution.

Session(s):

» Multichannel Communication and the New Customer-Company Relationship: Who Holds The Cards?

» What Does Unified Communications Mean in the Contact Center?

AudioCodes

Alan Percy
Senior Director of Strategic Marketing for North America

Alan Percy is Senior Director of Strategic Marketing for North America at AudioCodes, a leading provider of Voice over IP networking products and enabling technology. In this role, Alan manages the planning and execution of the North American market communications, social media and community development for AudioCodes. Alan is also responsible for developing and managing a number of strategic industry, consultant and analyst relationships. Alan is a frequent industry speaker and contributes to a number of industry journals, podcasts, webcasts and blogs.

Session(s):

Avaya Multiservice and SBC Security Group

Jack Rynes
Product Manager

Jack Rynes is the Director of Product Line Management for the Avaya Multiservice SBC and Security Group. He is responsible for the product direction and feature set. With over 20 years of experience in the telecommunication industry in both the Service Provider and Enterprise arenas, Rynes has worked in every aspect of the industry from Customer Care to Research and Development with companies such as AT&T, Sprint, Sprint PCS, Verizon and NetworkIP. He has also participated in the designs of multiple national networks in the service provider arena and in the service delivery side with enhanced service providers.

Session(s):

Barracuda Networks

Brad Pitt
Manager, Cudatel Channel Development

Session(s):

Benbria Corporation

Tony Busa
Vice President of Marketing

As Vice President of Marketing at Benbria Corporation, Tony Busa is responsible for driving customer engagement and notification programs with leading companies in the Retail, Hospitality, Food Services and Utilities market. A seasoned executive in telecommunications networking, mobile communications and social media, Tony leads the worldwide marketing strategy for Benbria, including product marketing, channel marketing, demand generation, business development, and communications. Most recently, Tony served as Vice President of Marketing at Engate Technology where he led their worldwide marketing strategy. As Director of Marketing at Atreus Systems, Tony was responsible for launching marketing and communications programs, leading to its acquisition by Sonus Networks. At Cambrian, Tony was responsible for worldwide demand generation programs, leading to its acquisition by Nortel.

Session(s):

» Making Social Media Actionable Through Real-time Response, Escalation and Closure

Benbria Corporation

John Norris
Director

John Norris has more than 30 years of experience in the telecomand customer interaction industry. Companies such as FedEx, AT&T, The Home Depot, and Verizon have benefited from his skills in the area of improving customer interaction via technology based solutions. John is well versed in all aspects of solution offerings ranging from CPE to SaaS. Recently John has held numerous management roles in marketing, sales, and business development, with responsibility for developing global accounts. Prior to joining Benbria, John held positions with such companies as Polycom, Acxiom, Nuance (SpeechWorks) ,Syntellect, N.E.T, Paradyne, Racal-Datacom, and AT&T (BellSouth).

Session(s):

BillSoft, Inc.

Toby Bargar
Senior Tax Consultant

Toby Bargar, ESQToby Bargar is the Senior Tax Consultant at BillSoft, Inc. where he has spent the last ten years assisting clients with their complex transaction tax and regulatory issues, particularly in the field of communications tax. In addition to consulting on specific tax Issues, Mr. Bargar has assisted in the training and set up of tax departments and is a frequent speaker on transaction tax issues. Mr. Bargar holds a Bachelor of Sciences degree from William Jewell College and a Juris Doctorate from the University of Kansas School of Law. Mr. Bargar is admitted to the practice of Law before the Supreme Court of Kansas. Mr. Bargar is a member of tax organizations such as the Institute of Professionals in Tax and the Broadband Tax Institute. Sandra Thomas, CPASandra Thomas is the Director of Tax Research at BillSoft, Inc. Prior to joining BillSoft, Ms. Thomas served for 12 years as the Platte County Auditor, an elected position where she received the “Outstanding CPA in Government” award from the Missouri Society of Certified Public Accountants in 2003 for the advances made during her tenure as Auditor. She holds a Bachelor of Sciences degree in Accounting from William Jewell College and a Master of Sciences degree in Accounting from the University of Missouri at Kansas City. Ms. Thomas recently served on the Missouri State Board of Accountancy. She currently serves as a Board Member for the Missouri Society of CPAs. She is active in the AICPA. She is also a member of tax organizations such as the Institute for Professionals in Tax and the Broadband Tax Institute.

Session(s):

» Universal Upheaval: USF Restructuring and Its Impact on Communications Providers

Breakthrough Technology Group

Travis Sales

Session(s):

» Cloud Desktops: Leveraging the Full Potential of the Cloud

Broadvox

Chad Krantz
Director of Channel Sales

Chad Krantz, Executive Director of Channel Sales for Broadvox Communications, is a skilled sales and marketing executive with a deep telecommunication industry background. His vast experience with telecom hardware and networks built for the SMB and Enterprise telecommunication marketplace provides him with a keen understanding that benefits his channel partners. With over 15 years in the communications’ industry, he understands the unique issues involved with doing business successfully in this marketplace. Prior to joining Broadvox, Chad held management positions with NewSouth Communications, NuVox Communications, and Carrier Services, Inc. Chad holds a Bachelor of Science degree from Emory & Henry College and a Masters in Business Administration degree from Lenoir Rhyne University. He also holds the SSMP and SSCA SIP certifications.

Session(s):

» Selling VoIP and Unified Communications via Channel Partners

CA Technologies

R.Doc Vaidhyanathan
VP, Product Product Development

A vice president in the Security business at CA Technologies, Doc is responsible for defining and managing the SaaS delivery strategy for the company’s security offerings. Doc came into CA Technologies in Oct 2010 when the company acquired Arcot Systems. During his 10 years at Arcot Doc was the Chief Product Officer and was responsible for the identification and definition of multiple products. In particular, he led the creation of the cloud infrastructure for delivering Authentication-as-a-Service (AAAS) with over 120 million enrolled users and a high availability service that is PCI Level 1 certified and SAS70 Type II compliant. Prior to Arcot, Doc held senior management roles in other companies that specialized in building and managing software applications for a variety of industries.Doc holds a bachelor of technology in computer science from the Indian Institute of Technology (IIT) and a MBA from Indian Institute of Management (IIM).

Session(s):

» Why Telcos Have So Much to Gain in the Identity Economy

Central Desktop

Arnulf Hsu
CTO & co-founder

Arnulf Hsu is the co-founder and CTO of Central Desktop, where he oversees all engineering, architecture and product development for the company. Arnulf was a key part of the vision to create a product that centralizes the way people work, teams collaborate and managers lead, which now boasts more than 500,000 users and is one of the leading online collaboration platforms in the market. Arnulf combines agile technology experience with a business background that spans early-stage startups to acquisition. As the original founder of Upgradebase, Arnulf served as president and chief technology officer where he oversaw product development and operations in the US, Pakistan and India. During his three-year tenure at CNET, Arnulf served as director of global product marketing where he managed all aspects of new product marketing and development for CNET Channel. Arnulf worked closely with customers, sales teams and the executive committee to oversee the planning, development and launch of new products. Arnulf attended the Electrical Engineering school at the University of California, Irvine.

Session(s):

CHR Solutions, Inc.

James Taylor
CEO

CHR is the largest, single-source provider of business process outsourcing, engineering services, software solutions, cloud, and technology managed services to communications service providers across the globe, serving over 900 clients and employing more than 500 team members. Mr. Taylor has been responsible for 72 major business transactions in his career to include start-ups, mergers, acquisitions, and divestitures. In 2003, he co-founded Global 1 Source Group (G1SG), which merged with CHR in 2006. Prior to that, Mr. Taylor established Knowledge Online through merger and acquisition, culminating with its sale to a public company. He founded and served as CEO/President of an outsourcing company, OnSource Consulting, one of the fastest-growing companies in Houston for three consecutive years with an average annual growth rate of 268 percent. He successfully exited the business after creating tremendous value for its shareholders within his four-year tenure. As National Director of Outsourcing and Network Management for The Future Now, a billion-dollar consolidation of computer resellers, Mr. Taylor conceived and constructed its outsourcing business. He also held the role of Practice Director for Professional Services for the Houston, Texas area. Prior to this, Mr. Taylor served in an executive sales position at Network General and several other executive roles at Sears Roebuck & Co. and Sears Business Systems Centers. Mr. Taylor is an innovative leader in the international technology community, a highly sought-after speaker and expert witness. He is a six time Ernst and Young Entrepreneur of the Year finalist, four at CHR and two at another venture.

Session(s):

Cisco

David Tucker
Vice President and General Manager Small Business Business Unit (SBBU)

As Vice President and General Manager in Cisco’s Small Business Business Unit (SBBU), David Tucker is responsible for addressing the “Connect” elements of Cisco’s small business strategy, which aims to maximize profitable growth in the small business switching, routing, storage and WLAN markets. Tucker’s organization is responsible for delivering a global product portfolio and unique go-to-market strategy that meets the networking needs of the small business customer. As part of this effort, Tucker will manage the innovation and expansion of product solutions, which includes the integration of small business best practices and products with Cisco’s existing products.

In his most recent role, Tucker served as Vice President of the Connected Office Business Organization (COBO) for Linksys. There, he led the teams to develop and market voice and data products targeting the small business marketplace. Previous to COBO, Tucker led product management, marketing and market development efforts for Cisco, spending much of his time focusing on delivering IP Telephony solutions to the worldwide enterprise customer.

Tucker joined Cisco in 1998 as part of the Selsius Systems acquisition. As Co-Founder, President and Chief Executive Officer, he helped to pioneer the consolidation of voice and data networks.

Prior to Selsius, Tucker served in a variety of leadership roles at different technology companies where he was responsible for notable innovations like the creation of the voice and video PBX platform.

Tucker holds masters of bachelor administration and a bachelors of business administration degrees in Marketing from Texas A&M University.

Session(s):

» Anatomy of Enterprise Mobility: Revolutionizing the Mobile Workforce

Cisco Systems

Akhil Behl
Solutions Architect

Akhil Behl is a Senior Network Consultant at Cisco Advanced Services, focusing on Cisco Collaboration and Security architectures. He leads collaboration and security projects worldwide for Cisco Services and the Collaborative Professional Services (CPS) portfolio for the commercial segment. Prior to his current role, he spent 10 years working in various roles at Linksys, Cisco TAC, and Cisco AS. He holds CCIE, PMP, ITIL, VMware VCP, and MCP certifications. He has several research papers published to his credit in international journals. He is a prolific speaker and has contributed at prominent industry forums such as Interop, Enterprise Connect, Cloud Connect, Cloud Summit, Cisco SecCon, and Cisco Networkers. He is the author of title ‘Securing Cisco IP Telephony Networks’ by Cisco Press http://www.ciscopress.com/title/1587142953

Session(s):

» Oh Brother, Big Brother: Consumer Attitudes Toward Sharing Social Data with Companies

Cloud Provider USA

David Sampson
Founder and CEO

David has held positions as the Director of Information Technology at InnSeason Resorts, New England’s largest resort development and marketing organization, and Chief Technical Officer of ColoSpace, Inc., a provider of outsourced data center and managed technology services. He currently serves as Co-Founder and CEO of Cloud Provider USA, LLC. David is President of the Rotary Club of Bourne-Sandwich and a volunteer at the Upper Cape Cod Regional Technical High School. David earned his bachelors degree from Emerson College in Mass Communication and MBA from Northeastern University.

Session(s):

» Cloud with Confidence: How to Execute a Successful Cloud Strategy

ComputerSupport.com

Kirill Bensonoff

Kirill Bensonoff is a founding partner at ComputerSupport.com, and has been focused on delivering technology solutions and driving customer satisfaction and innovation. A recognized leader in its space, ComputerSupport.com provides 24/7 IT support, cloud hosting and staff augmentation services to businesses across United States. Since 2006, Computersupport.com has won 2 Boston Business Journal awards and numerous trade magazine features. Kirill has recently been featured as a guest speaker on TMCNet’s “On The Road” segment, and in American Express “Open Forum” blog.

Session(s):

» Financial Models and Economics for Expanding VoIP Services

CounterPath

Todd Carothers
Executive Vice President of Sales and Marketing

As Executive Vice President of Sales and Marketing, Todd is responsible for CounterPaths Sales, Product Management and Marketing organizations. He is focused on developing and executing the product, go-to-market and selling strategies of the companys industry leading desktop and mobile softphones and end-to-end whole product solutions that drive Fixed Mobile Convergence (FMC), Fixed Mobile Substitution (FMS) and Over the Top (OTT) services for enterprises, operators and channel partners across the world. During Todds tenure at CounterPath he has brought to market several key new products that have created new revenue streams for the company, including the Bria mobile and tablet applications. Todd brings over 18 years of experience in sales, marketing, product management and business development to CounterPath, driving success with some of its largest enterprise, operator and channel partner customers including Alcatel-Lucent, AT&T, Avaya, Black & Decker, BroadSoft, GENBAND, FT/Orange, KDDI, Metaswitch Networks, NEC, Prudential, Rogers, Telefonica, Toys R Us and Vodafone. Prior to joining CounterPath, Todd served as VP, Marketing and Business Development at BridgePort Networks (acquired by CounterPath in 2008). Prior to BridgePort Networks, Todd held marketing, product management, business development and sales management positions at Malibu Networks, Adaptive Broadband (formerly California Microwave) and Sciforma Corporation. Todd holds a Bachelors of Science degree in Business Administration from California State University, Chico with a minor in Computer Technology.

Session(s):

Digium

Steve Sokol
Marketing Director

Steven Sokol is the Asterisk Marketing Director at Digium. He joined the firm in the summer of 2007 when his company, Sokol & Associates, was acquired. While at Sokol & Associates he developed and marketed the Asterisk Bootcamp, a highly successful training program for Asterisk users and administrators and managed a staff of Asterisk consultants and contract developers. In 2004 Sokol & Associates and Edvina AB partnered to launch AstriCon, the annual Asterisk conference and exhibition. Prior to discovering Asterisk, Sokol architected and managed the development of e-IVR, a voice processing platform and provided communications consulting services. Mr. Sokol has a bachelor of arts degree from Westminster College in Fulton, MO. He lives in Kansas City, MO with his wife Amy and daughter Katie.

Session(s):

» Leveraging Cloud Solutions in a Service Broker Model

DoubleHorn Communications

Robert Erickson
Vice President of Platform Development

Robert manages the development of the Integrated Application & Process Platform (iAPP) and associated cloud-based product offerings, including cultivating innovations, communicating vision, designing the architecture, and managing the coding process. Roberts contributions to DoubleHorn and the industy are distinguished by visionary insight into the convergence of voice, data, and cloud. He has a strong track record of bringing profitable new products to market within SOA and cloud services business models. Roberts experience includes 17 years managing the development of cutting edge software platforms, including eight years in cloud infrastructure management systems and business intelligence systems, four years in telecommunications systems, and three years in Service Oriented Architecture (SOA) transaction processing systems.

Session(s):

Enghouse Interactive

Steve Dellutri
Chief Technology Officer Cloud Solutions

Stephen E. Dellutri, Chief Technology Officer is a distinguished professional in the fields of information technology and networking and is the co-inventor of the unified IP-based call center. Mr. Dellutri has developed software and implemented global Internet Protocol networks for Fortune 100 companies and co-founded CosmoCom (now part of Enghouse Interactive) after serving as Assistant Vice President in charge of the design of global inter-networking at Citicorp International Communications Inc. He also served as IT Director at Comverse Technology and as senior inter-networking engineer at Merrill Lynch and Smith Barney.

Session(s):

» Streamlining Customer Service through Cloud-based Contact Centers

Entreda

Joe Bentzel
CMO

Session(s):

» Social CRM or Social Business: Two sides of the same coin or different?

EQ Consultants Group

Elizabeth Quintanilla
Marketing Gunslinger

Elizabeth is a positive, people-oriented, and performance-driven Marketing Gunslinger, consultant, and speaker who focuses on understanding the customer perspective. She consults on: market research, messaging, channel strategies, understanding the impact of emerging business trends, web technologies and strategies, social, and product marketing. Elizabeth actively serves as a Commissioner on the Austin Community Technology and Telecommunications Commission.On Twitter: @equintanilla

Session(s):

Evangelyze Communications

Joe Schurman
Founder & Chief Software Architect

Joe Schurman is the founder and Chief Software Architect for Evangelyze Communications, a Unified Communications Applications Development and Professional Services Consulting organization based out of Houston, Texas. Joe is a global speaker, recognized industry expert, published author, has appeared on CNN, FOX Business News, NBC and various other media forums, and is one of the leading technical and executive strategists within the UC marketplace. Joe is the current Vice Chairman of the CompTIA UC member community, member of the Holland Society of New York, and Son of the American Revolution. Joe resides in Houston, Texas with his wife and four children.

Session(s):

» Selling VoIP and Unified Communications via Channel Partners

» What Does Unified Communications Mean in the Contact Center?

Evolve IP

Joe Corvaia
Vice President, Cloud Computing

Joe has more than 17 years of experience in Cloud Computing, Managed Services, Network Integration and Professional Services. He is responsible for leading business development, marketing and the continued national expansion of Evolve IP’s Cloud Computing business. Joe also participates in product direction, operations, and engineering. Corvaia brings extensive cross-functional experience, including business management, product strategy, sales, marketing, and pre-sale engineering. He is a frequent speaker at industry events, specializing in cloud solutions, cloud enablement and strategies, and sales transformation. Prior to joining Evolve IP, Corvaia was Vice President of Solution Engineering for Broadview Networks and Vice President of Sales and Marketing for a regional Unified Communications solutions provider. He spent more than 9 years with ATX Communications in various leadership roles focused in networking, managed services, hosting, and collocation services. Corvaia holds numerous industry-recognized technical certifications in network design, network security, and engineering.

Session(s):

» Cloud Desktops: Leveraging the Full Potential of the Cloud

FedEx

Robert B. Carter
Executive Vice President, Information Services and Chief Information Officer

Robert B. (Rob) Carter is executive vice president of FedEx Information Services and chief information officer of FedEx Corporation. He is a member of the five-person Executive Committee, which plans and executes the corporation’s strategic business activities. Carter is responsible for setting technology direction, as well as the corporation’s key applications and technology infrastructure. FedEx applications, advanced networks and data centers provide around-the-clock and around-the-globe support for the product offerings of FedEx.

Carter joined FedEx in 1993 and has over 30 years of systems development and implementation experience.

Carter was born in Taiwan. He earned his bachelor’s degree in computer and information science from the University of Florida and his master’s degree from the University of South Florida.

Recently named as part of Fortune Magazine’s Executive Dream Team, Carter is also ranked 18th on Fast Company Magazine’s 100 Most Creative People in Business 2010 list. He received Information Weeks Chief of the Year Award in 2000, 2001 and 2005 and is a seven-time recipient of CIO Magazine’s 100 Award.

Carter is a member of the Saks Inc. (NYSE: SKS) and First Horizon Corporation (NYSE: FHN) Boards of Directors, and the University of Florida Foundation Board of Trustees.

Session(s):

Fonality

David Scult
CEO

Session(s):

Fonolo

Shai Berger
CEO

Prior to co-founding Fonolo, Shai was at Keynote Systems (KEYN) where he led the team responsible for Streaming Perspective, which is now industry standard for streaming performance measurement and used by Microsoft. By selling hosted services to companies like Microsoft, AOL, Akamai, Viacom and BBC, he beat the high-tech slump in 2001, and turned Streamcheck into a profitable company. Shai holds a degree in Engineering Physics from Queens University and a Masters Degree in Applied Science from the University of Toronto. He was named one of the Top 10 Influencers in VoIP from Focus.com.

Session(s):

Fuzebox

Brook West
VP of Enterprises

Session(s):

GENBAND

Sara Hughes
Senior Director, Applications Solutions Marketing

Session(s):

GENBAND

John Nye
Enterprie Solutions Group

John Nye is a UC industry veteran with deep experience in SIP networking technology, session border control, multi-media applications/platforms, telepresence, conferencing and collaboration. Mr. Nye currently runs the eastern region for GENBAND’s Enterprise Solutions Group. Prior to joining the enterprise team at GENBAND, Mr. Nye has held executive sales, marketing , business development and general management positions at VGo Communications, Sonus Networks, and Ubiquity Software (now Avaya).

Session(s):

» Oh Brother, Big Brother: Consumer Attitudes Toward Sharing Social Data with Companies

Hold-Free Networks

Joseph Katz
CMO

Joseph Katz has held almost every job in the contact center business. In his 15 years in the industry, Katz has held positions in Business Development, Solutions Sales, Product Management, & Marketing. At MCI/Verizon Business, Katz supported the Outsourcing, Consulting, and Vendor Alliance areas of the business. He was also instrumental in the launch of the first Web-based contact center in a carrier’s network as well as the launch of one of the very first IP Toll Free offerings. Katz co-founded Hold-Free Networks in 2009.

Session(s):

HootSuite

Greg Gunn
VP, Business Development & Strategic Partners

Gregory Gunn launched the HootSuite Enterprise Sales team and currently heads up partnerships, integrations and international expansion for the social media dashboard leader. His passion for people, technology & data has driven his career towards developing successful SaaS business solutions where the three intersect.Greg earned both a BCOM from the University of Victoria and an MBA at the Richard Ivey School of Business at the University of Western Ontario. Combining practical experience with comprehensive research, Greg was the lead on projects focused around digital strategy, online commerce and hybrid business models. Outside of his professional endeavors Greg can be found enjoying basketball, photography and is a “semi-professional” wedding MC.Twitter: @gunnr LinkedIn: Greg Gunn

Session(s):

» Enhancing Customer Experience through the Cloud

Hostway Corporation

Aaron Hollobaugh
Vice President of Marketing

Aaron Hollobaugh specializes in developing and leading marketing and communications teams in high tech and cloud computing-focused companies. Prior to his role at Hostway, Mr. Hollobaugh led marketing efforts at Hosting.com as Vice President of Marketing & Communications, helping the company grow from a $12 million web hoster to a recognized industry leader. Previously, he also served as Director of Marketing at NetGain Technologies, one of the southeasts largest and oldest VARs. Mr. Hollobaugh has emerged as a thought leader and resource in the cloud computing marketplace due to his creation and publishing of various studies and surveys, as well as his close work and joint-marketing initiatives with leading manufacturers such as Microsoft, HP, VMware and Cisco. Mr. Hollobaugh holds a Bachelors Degree from Grinnell College

Session(s):

» 88 Lines About 44 Clouds

IBM

Gurvinder Ahluwalia
CTO Private Cloud

Guri Ahluwalia’s background is dually in Information Technology and Embedded Product Engineering. He is an expert at optimizing and architecting the use of technology in IT functions, in software products, and in software-intensive hardware products. Guri has performed at broad strategy planning, deep architecture development, and run-time operations. Guri’s recent work has been in optimization and cloud delivery for IT and customer Software Products. His interactions are at CxO and xVP level. Guri led the pre-IPO financial and technical readiness of the infrastructure for a Financial Services customer with $800 million in IT. He produced the roadmap for world-wide cloud delivery to 17 countries of a SaaS mobile product for a $6B High-Tech customer. Overall in his career so far, Guri is credited with taking 6 programs in IT or Product Engineering from start to finish – for internal enterprise roll-out or for commercial market launch.

Session(s):

» Cloud with Confidence: How to Execute a Successful Cloud Strategy

IBM

Ron Williams
Chief Architect, Threat Mitigation, IBM Security Systems

As part of the Security Group for IBM Tivoli Software, Ron is lead architect responsible for the architecture and design of Tivoli Access Manager family of products. He designs security architecture for IBM products, corporate operations, and for IBM’s customers. He is a member of the Open Group’s Security Forum, and of the Oasis technical committees for Web Services Security, Web Services Secure Exchange, and Extensible Access Control Markup Language (XACML). A graduate of the University of California - Santa Barbara, Ron is a Security Architect, System Designer, and frequent speaker on Information Security. He has been principal investigator and co-author of numerous patents pertaining to secure web authentication, authorization, and session management systems. He has developed security infrastructures for healthcare and for global financial institutions.He developed his foundation in Healthcare Security and Privacy as a security architect for Kaiser Permanente’s national strategic planning staff, joined the DASCOM, the Authorization Authority as an Enterprise Architect in 1999, which was subsequently acquired by IBM. His professional focus is the application of standards based security technologies to both product and client solution architectures. Ron lives in Austin, Texas, with his wife of 22 years, two children, two dogs, and a growing collection of guitars.

Session(s):

» Why Telcos Have So Much to Gain in the Identity Economy

IBM

Brigitte Anschuetz
Director, WW SW Solution Services

Brigitte leads a global cross-brand organization of services professionals working with clients around the world to implement business solutions leveraging the IBM software portfolio and solution assets focused on Mobile Solutions and Business Performance Optimization. Her organization also includes the IBM Software Services for Federal organization, which focuses on working with the United States Federal Government institutions. Her teams drive the services strategy for a number of IBM strategic initiatives supporting Mobility, Smarter Planet/Smarter Cities and a number of key industries, with particular focus on healthcare, energy & utilities, financial services, distribution, telco/media and local governments. Brigitte has held a variety of both technical and management positions in IBM, with the focus for the last 10 years being the evolution of e-business technologies including Dynamic BPM, SOA, Web Services, Java and J2EE technologies and their application in addressing clients’ business challenges, leveraging IBM’s product and services portfolio.

Session(s):

» Anatomy of Enterprise Mobility: Revolutionizing the Mobile Workforce

IBM

Chris Balian
Senior Managing Consultant

Chris has over 15 years of experience helping clients develop revenue growth, marketing, and sales strategiesusing new technologies along with sophisticated data analysis modeling insights; creating performancemanagement and initiative alignment systems; designing and building customer information systems; andleading strategic and tactical project teams.• Chris has a broad range of sector knowledge having worked in financial services – including retail and investment banking, andpayments• Currently at IBM, he works on creating new businesses within financial services firms to monetize information assets. In this efforthe uses emerging mobile and social technologies to enhance customer experience. His experience includes strategic productdesign and development, organizational transformation, and developing detailed requirements and roadmaps for instituting newcustomer interaction platforms – including use of both mobile and social technologies.• Previously, Chris served as Global Director of Business Intelligence at Sotheby’s. Chris led teams in New York and London,developing new capabilities to provide strategic analysis on customers, markets, and property. Previously, Chris was amanagement consultant for FTI Consulting and Ernst & Young LLP.• Chris holds a M.A. in Economics from George Washington University and a B.S. in Psychology and Economics from TulaneUniversity. Chris resides in Dallas, TX.

Session(s):

» ITEXPO Keynote Address - Speeding Innovation and Extending Reach with Mobile Enterprise

IBM

Michael J. Riegel
Vice President - Mobile and WebSphere Solutions

Mike currently serves as Vice President of Mobile and WebSphere solutions for IBM. In this role he directsthe strategy and marketing around the world for all of IBM’s mobile and web solutions to advance thecompany’s Smarter Planet strategy.Previously, Mike served as Vice President of Startups, ISVs and Academic Programs and was recognized forcreating IBM’s partnership program with venture capital firms and startup companies across more than 40countries. Mike has over fifteen years of leadership experience in marketing, product management, sales,mergers and acquisitions, business consulting, channel management and marketing roles across software,hardware and services businesses.During his career, Mike and his teams have been recognized with numerous industry awards including theVarBusiness Tech Innovators award, the IT Service Marketing Award for Brand and ReputationManagement, the American Advertising Federation ADDY Award for B2B Direct Marketing, the ForresterGroundswell award and the AMI Partners Best in Class Social Media award.Mike has been a featured speaker at events around the world covering topics as diverse as marketing andbranding strategies, mobile computing, channel development, innovation and business strategy, riskmanagement, business transformation, leadership and change management, sustainable cities, Linux andopen-source trends, software and cloud-based business models, and social media marketing. He has also beenfeatured in Businessweek magazine and he was profiled in Forbes India for his work in leading IBM’sprograms with startups and venture capital firms.Prior to joining IBM, Mike worked at InterAmerica Technologies, a privately held software firm in McLean,Virginia. He also worked briefly as an economic advisor in the United States Congress. In addition to his roleat IBM, he currently serves on the Board of Directors for the Software & Information Industry Association.Mike received an MBA from the University of Notre Dame and holds a Bachelor of Arts degree inEconomics and Politics from Saint Anselm College.

Session(s):

ICON Voice Networks

Kevin Kelleher
CEO

Kevin Kelleher, as CEO of ICON Voice Networks, focuses on the company’s sales and growth strategies as well as its financial success and reporting. Having degrees in both marketing and finance, Kevin has been able to leverage both his educational background along with his 30 years of experience in the telecommunications industry to position ICON Voice Networks as a leading IT technology integrator and distribution company. With extensive experience in communication technologies, Kevin Kelleher’s success in the industry is attributed to his committed focus on understanding the overall goals of his clients, then fulfilling these goals with a solution recommendation that provides a real ROI both in capital and productivity. This focus of developing and delivering real business value drives his efforts in working with our staff, customers and partners. Prior to his tenure at ICON Voice Networks, Kevin was with Iwatsu Voice Networks for more than 21 years. As Executive Vice President of Sales and Marketing, Kevin’s responsibilities included distribution channel management, partner contract negotiation and relationship development, creation of product and marketing strategies, annual fiscal budget creation, development of corporate marketing and sales program/promotions, and negotiations with parent company, Iwatsu Electric. Kevin’s telecommunications career began in the Washington, D.C. area where he successfully won and managed several government telecommunications contracts with both local and state agencies, the Social Security Administration and the U.S. Department of the Navy. Previously, Kevin was employed in the international logistics and transportation industry. He participated in logistics transportation for several commercial clients with government contracts with the U.S. Department of Interior and U.S Department of Defense.

Session(s):

ICON Voice Networks

Michael Marchioni
VP Product Management and Marketing

Session(s):

iNetwork

Ray Paddock
Vice President Product & EVS Business Development

Session(s):

Ingate Systems

Steven Johnson
President

Steven Johnson has 15 years senior management experience with Sanders Associates, Telco Systems, and Lockheed Martin. Most recently he served as CEO of Abrena, Inc, a business development consulting firm focused on assisting European and North American firms to expand in the United States. Prior to that, he was President and CEO of Transcept Inc, a telecommunications infrastructure company. Mr. Johnson is a member of the Board of Directors for the SIP Forum, an industry organization with members from the leading SIP technology companies. He holds a Bachelor of Arts in Economics and a Master’s in Business Administration from Boston University.

Session(s):

» The Conversion from TDM to SIP: Evaluating the Benefits of SIP Trunking

Inteliquent

John Bullock
SVP Engineering & Operations

Professional telecommunications executive seasoned in the design, development, and delivery of cost-effective, high-performance telecommunications solutions, more than twenty-five years of leadership in telecommunications, data, and technology management. Proven budget management, team-building, telecommunications product development, network planning, and enterprise product management. He has led marketing, strategy, P&L and product development in various roles for Microsoft, Avaya, Nortel and Panasonic.

Session(s):

Interactive Intelligence

Tim Passios

Session(s):

» Streamlining Customer Service through Cloud-based Contact Centers

» What Does Unified Communications Mean in the Contact Center?

IP Infusion

Marc Cohn
Senior Diector, Product Marketing

Marc Cohn is the Senior Director of Product Marketing at IP Infusion. For over 20 years, Marc has drove and promoted successful communications software products for the Data Communications and Telecommunications markets as the industry was transformed by the IP revolution. Prior to joining IPI, Marc held senior Marketing and Product Management roles with Amdocs, Lucent Technologies, Alidian Networks, and International Network Services. Marc has over 20 technical publications and has been a frequent contributor in newsletters, blogs, etc. Marc earned a MS EE degree from the University of Southern California, and was the first Computer Engineering graduate from the University of Missouri.

Session(s):

» Universal Upheaval: USF Restructuring and Its Impact on Communications Providers

Keener Law Group

Barlow Keener
Principal

Barlow Keener is an attorney with Keener Law Group. He specializes in communications law and development for over 15 years and is an authority on wireless and wired matters related to telecommunications, wireless, White Spaces, CALEA, femtocells, WiFi mesh networks, and fiber optic networks. He represents telecommunications providers in state and federal regulatory matters. He has served as lead telecom regulatory counsel in connection with numerous RBOC, VoIP, CLEC, conference calling, voicemail, and collocation projects. Barlow delivers guidance to communications providers and systems integrators related to defining telecommunications and non-telecommunications services. He also provides strategic and policy advice to telecommunications, information technology and media firms in the United States, Asia and Europe. He was formerly General Counsel at CSA and a General Attorney at BellSouth Telecommunications. He holds a J.D. from Emory University, a M.A in American History from North Carolina Central University, and a B.A. from the University of the South.

Session(s):

Lampert, O'Connor & Johnston, P.C.

Mark O'Connor
member

A founding member of Lampert, OConnor & Johnston, Mark O’Connor has more than fifteen years experience in communications law and has represented start-up companies to industry leaders in virtually every facet of telecommunications, media, Internet and international communications. His active practice focuses on regulatory, legal and strategic issues regarding Internet and emerging competitive telecommunications, wireless, and communications developments. Mark frequently represents clients before domestic and international governmental bodies, including the Federal Communications Commission, State regulatory commissions, and the federal courts.Mark is an expert on broadband policy, spectrum and wireless issues, legal and regulatory communications developments, and regularly appears as a panelist at industry conferences.Prior to founding Lampert, OConnor & Johnston, Mark was a telecommunications attorney with the Washington, DC, office of Piper & Marbury, L.L.P., where he represented clients on a range of common carrier, mobile telephony, cable television, and Internet regulatory issues. Mark began his work as a communications attorney at the firm of Fleischman & Walsh, representing cable television operators on rulemaking proceedings as well as regulatory compliance and licensing.

Session(s):

» Universal Upheaval: USF Restructuring and Its Impact on Communications Providers

LiveOps

Mark Westover
Senior Vice President of Corporate Development and Strategy

Mark Westover has spanned the globe between Japan and Silicon Valley to bring LiveOps a diversified and varied business background. He is responsible for LiveOps corporate development and strategy including identifying and developing global alliances, sales channels and technology partnerships. With a background deeply rooted in operational business planning for B2B organizations, Mark has been instrumental in enabling companies to look across their businesslandscape to identify acquisition targets, strategic partnerships and create new revenue opportunities.Prior to LiveOps Mark spent ten years at Sybase/SAP in various strategic development roles. He was instrumental in reversing the financial and strategic decline of the company through appropriate market positioning, acquisitions, and finally the acquisition of Sybase by SAP. During his tenure he acquired a dozen companies and established multi-million dollar partnerships with industry leaders such as IBM, HP, and Apple. His career has also given him the opportunity to live and work in Japan as a product development engineer and a management consultant from 1989 to 1993. He is fluent in Japanese.Mark obtained his bachelor’s degree with a major in mathematics from the University of Illinois, Urbana-Champaign. He also holds an MBA from the University of Chicago Booth School of Business.

Session(s):

» Oh Brother, Big Brother: Consumer Attitudes Toward Sharing Social Data with Companies

Magor Communications

Ken Davison
Vp of Global Sales and Marketing

Ken Davison has more than 25 years of experience in the telecom industry. For the last 15 years, Mr. Davison has held numerous senior management roles in marketing, sales, product management and business development, with responsibility for corporate worldwide activities. Prior to joining Magor Communications, Mr. Davison held senior positions at Siemens AG (Unisphere Networks), Newbridge Networks (VP of Europe and Corporate VP of Marketing) and several telecom start-ups including Gridpoint Systems, Meriton Networks (acquired by Xtera Communications), DragonWave and Critical Telecom.

Session(s):

NetSapiens

Eric Hernaez
VP of Marketing

Eric is VP of Marketing for NetSapiens. He has spent his career building start-up companies in the converged communications industry.

Prior to joining NetSapiens, Eric was a founder of Netmobo, Solegy and telic.net – all pioneering companies in the cloud billing and real-time service delivery spaces. Before that he was VP, Business Development for Linkon Corp., an early producer of telephony and VoIP gateway equipment. He also oversaw the first SS7-enabled VoIP installation in Asia (1997) as COO for Sequel Communications (now a part of PLDT). Earlier in his career, Eric worked as a lawyer focusing on telecommunications issues. Eric graduated from Temple University with degrees in Marketing and Law.

Session(s):

NetScout Systems, Inc.

Steven Shalita
Vice President, Marketing

Steven Shalita, Vice President, Marketing, NetScout Systems, Inc.Steven Shalita has more than 20 years of market and technology experience across many aspects of the service provider and enterprise markets with strong background in enterprise networking, IP/MPLS, and IP transformation projects. He has wide range of experience stretching from service management and assurance to service delivery architecture including datacenter, LAN/WAN, core, edge and metro technologies and has led technology initiatives targeting convergence, application delivery, mobile operators, triple-play and business services carrier environments. Mr. Shalita has he held senior marketing leadership positions at Alcatel-Lucent’s IP Division, Redback Networks (now Ericsson), Hewlett-Packard and Cisco Systems. Mr. Shalita returned to NetScout in July of 2008, and was previously Director, Product Marketing at NetScout from 1997 through 1999.

Session(s):

» Cloud Desktops: Leveraging the Full Potential of the Cloud

nGenx

Rick Dehlinger
CTO

Rick Dehlinger, formerly a founder and managing owner of Claros Systems (now part of nGenx) fills the role of Chief Technology Officer (CTO). Rick joined Citrix in 1999 as a Systems Engineer/Architect, and quickly became one of the most trusted and innovative technologists in the desktop virtualization community. After a short stint at Microsoft, he built a focused, highly specialized desktop/application virtualization consulting practice which has evolved over the last 7 years into the service offering that nGenx delivers today. Rick is an active participant in the Citrix Technology Professional (CTP) Program as well as a consistent supporter and presenter at a variety of industry events (including BriForum, PubForum/Experts to Experts conference, Citrix Summit/Synergy, Geek Speak, and a variety of user group events around the world).

Session(s):

Nimble

Jon Ferrara
CEO and Founder

Jon Ferrara has been recognized for pioneering innovation in the customer management category. Prior to founding Nimble, LLC. Ferrara was the creator and co-founder of the award winning customer management product GoldMine. In 1999, Goldmine got acquired by FrontRange and Ferrara left to pursue other interests. During those years, Ferrara continued to watch the CRM market. He saw that most of the CRM products that were serving small businesses moved up market (and became more costly and complex) or fell by the way side, leaving the market underserved. It was at this point that he decided to create the next generation CRM product for small businesses, Nimble.

Session(s):

» Social CRM or Social Business: Two sides of the same coin or different?

Nimbula

Jay Judkowitz
Director of Product Management

Jay Judkowitz runs product management at Nimbula, a leading cloud software startup. Before Nimbula, Jay was at VMware for over eight years where he drove products like Site Recovery Manager and Storage VMotion. Jay started his career as a hands on IT practitioner at Intel, where he personally experienced many of the pains that drive the need for cloud computing and where he implemented some of the early products that tried to solve those pains. From Intels IT, to VMware, to Nimbula, Jay has been intimately involved in the growth of the technologies that will soon make ubiquitous cloud computing a reality.

Session(s):

» Migrating Your Apps to the Cloud: Planning and Key Considerations

OneTok

Ben Lilienthal
CEO & Co-Founder

Ben Lilienthal is a highly-regarded entrepreneur & innovator, experienced at spotting market needs and executing successful sales and distribution strategies around them. Ben has successfully started and sold two Internet communications infrastructure companies. The first one, Nascent, to CMGI in 1999 and then Vapps, in 2008, to Citrix. A Serial Entrepreneur, he has successfully built businesses from the ground up eventually leading to their acquisition by public companies. Additionally, he has run large divisions of public companies and worked on Wall Street. The thrill of entrepreneurship prompted Ben to return to the trenches of a start-up, as CEO and cofounder of OneTok. Ben earned his MBA from NYU Stern and his BA from Amherst College. He is a member of the Henry Crown Fellows Class of 2010 at the Aspen Institute.

Session(s):

» Migrating Your Apps to the Cloud: Planning and Key Considerations

OPNET Technologies

Gurmeet Lamba
Vice President of R&D and Chief Architect, Unified Communications Management

Gurmeet is the Vice President of R&D and Chief Architect of Unified Communications Management at OPNET Technologies. Earlier he lead product development at Clarus Systems - a Silicon Valley based startup specializing in VoIP management, and facilitated a successful acquisition by OPNET. Prior to Clarus Systems, Gurmeet was at Avaya heading R&D for its Unified Communications Business Unit, and before that, at Bell Labs where he was awarded the Bell Labs Presidents award. Gurmeet received his B.Tech from the Indian Institute of Technology - Delhi, M.S. in Electrical Engineering / Robotics from the University of Florida and is an alumni of the Executive Management Program at Stanford University’s Graduate School of Business.

Session(s):

Partnerpedia

Sam Liu
VP of Marketing

As vice president of marketing, Sam is responsible for all marketing strategy and operations worldwide. Sam brings over 20 years of industry experience in the enterprise, internet and wireless markets. Sam is a thought leader in the enterprise mobility space, and has both written about and spoken on the subject at events such as Gartner ITXpo, RFID Journal, and Java Expo.

Session(s):

» Anatomy of Enterprise Mobility: Revolutionizing the Mobile Workforce

Phone.com

Joel Maloff
Vice President - Channel Development

Joel Maloff, Vice President – Channel Development for Phone.com and Principal Consultant for Maloff NetResults, was previously SVP - Sales and Marketing for SIP trunking provider BandTel, where he was responsible for all sales activities, products and services, marketing documentation, and communications. In addition, he is currently an Adjunct Faculty Member at Colorado Technical University. He has also served as SVP for GlobalTouch Telecom, CTO for Fusion Telecommunications International, COO of Internet Operations Center, CTO for VASCO Data Security, GM of CAI Wireless Internet, Vice President-Client Services for Advanced Network & Services (ANS), and Executive Director of CICNet (the Big Ten network). Mr. Maloff is author of four books and numerous articles and blogs on Internet, Internet business applications, network security, and international Internet development. He has served as advisor to two US senators and international government officials on Internet-related issues, and is a frequent speaker at industry conferences.

Session(s):

» Selling VoIP and Unified Communications via Channel Partners

Phone.com

Ari Rabban
CEO

Ari Rabban is an IP communications industry veteran, with specific expertise in the start-up environment, moving companies from concept to operation. He joins Phone.com from Pulver Ventures, an incubator for new IT companies, where he served as managing director and vice president.

Previously, Rabban served as vice president of corporate development and marketing for VocalTec Communications, the VoIP market pioneer and developer of the first internet phone. During his tenure at VocalTec he served as president of two subsidiaries that were ultimately spun out: Surf&Call Solutions, one of the initial voice-enhanced e-commerce solutions companies, and Truly Global Inc., a web based communications service. Rabban joined VocalTec from Lucent Technologies.
Frequently cited as a VoIP market expert, Rabban has been involved with the internet telephony industry from its very early days; he has been widely quoted in trade publications and has been interviewed for media outlets around the world.

Rabban received an MBA from Carnegie-Mellon University; he also has a law degree and bachelors in economics from Tel Aviv University. He practiced corporate law in Tel Aviv, Israel prior to his arrival in the US.

Session(s):

» What You Can Learn From Your Least Satisfied Customers

Plivo

Mike Lauricella
VP Business Development

Michael Lauricella is one of the telecom industrys foremost authorities on go-to-market strategies for cloud communication solutions. Michael brings to Plivo business development and vast partnering opportunities given his long-standing platform, vendor and analyst relations experience. Prior to joining Plivo, Michael was responsible for the creation of BroadSofts Web 2.0 initiative, Xtended, and led the companys first BroadCloud initiative, PacketSmart. Working directly with BroadSoft customers, he was able to accelerate market launch, marketing, and sales for Hosted PBX and Mobile PBX applications.

Lauricellas other roles included Vice President of Telecommunications Research at AMI Partners, a leading research and consultancy firm focused on the global small and medium business (SMB) market - VoIPs fastest growing segment. Before that, he spearheaded the Yankee Groups research on the SMB market. In addition to his work as a consultant, Lauricella did a stint at 2nd Century Communications, a competitive local exchange carrier, where he focused on both competitive intelligence and business development. Michael holds an MBA in International Economics and Finance from Brandeis University.

Session(s):

» What You Can Learn From Your Least Satisfied Customers

Radish Systems, LLC

Theresa Szczurek
CEO and Co-Founder

Dr. Theresa M. Szczurek is co-founder and CEO of Radish Systems (www.RadishSystems.com) . Previously, as co-founder and Chief Planning Officer of RCS (aka Radish 1.0), Szczurek was key in transforming the start-up into a thriving firm that sold for over $40 million. Recently as CEO of Technology and Management Solutions, LLC she helped clients grow exponentially through strategic planning/execution, market/sales development, and organization/leadership development. She wrote the Amazon-bestseller, Pursuit of Passionate Purpose, which provides her proven, step-by-step formula for success. She began her career with eight years at AT&T Bell Laboratories and AT&T International, first designing and greatly improving performance of business information systems and then producing large-scale revenue growth by managing their delivery into world markets.

She holds an MS in Operations Research from Stanford University and an MBA and Ph.D. in Business Administration (with a focus in Marketing and Organization Development) from the University of Colorado. Szczurek lives in Boulder with her husband and 15-year-old daughter. For fun, she is a Girl Scout leader. Follow @RadishSystems and @TheresaSzczurek on Twitter and read the www.RadishSystems.com/blog/

Session(s):

» Multichannel Communication and the New Customer-Company Relationship: Who Holds The Cards?

Rainstor

Deirdre Mahon
VP of Marketing

Deirdre brings over 20 years experience in start-up and fast growth enterprise software companies. She holds an Economics and Social Sciences degree from University College Dublin, Ireland.Prior to joining RainStor, Deirdre headed-up corporate marketing for GoldenGate Software which was acquired by Oracle in 2009. Other start-ups include Extricity Software which was later acquired by Peregrine (now HP), Evolve Software acquired by Primavera (now Oracle) and Synon which was acquired by CA. Throughout Deirdre’s career, she has focused on shaping new market segments and building credibility by leveraging joint success with large global ISV’s and Fortune 500 customers.Deirdre is a solid public speaker and I assure you that you’ll be in great hands. She is fully engrossed in the ins and outs of Big Data technology and is intimately familiar with the challenges telcos face in regards to big data management.

Session(s):

Research In Motion

John Cash
Senior Manager, Enterprise Accounts

John Cash is a Senior Sales Manager for the BlackBerry Enterprise Platform and is based in Dallas, TX. In his role, Mr. Cash and his team promote the vision and value proposition behind BlackBerry’s award winning portfolio of Enterprise Mobility Solutions among RIM’s largest Enterprise customers. Mr. Cash has over 20 years of product management, sales, and enterprise IT leadership experience spanning multiple industry segments including manufacturing, financial services and government/military. Prior to joining RIM in 2009, Mr. Cash worked for Nokia, overseeing early market sales of Nokia’s enterprise voice and mobility solution for the U.S. Other previous career assignments were with Capital One and Goodyear Tire & Rubber Company and the U.S. Army. Mr. Cash has a Bachelor of Science degree from the University of Virginia and an MBA from Liberty University

Session(s):

Ruckus Wireless

Jeanette Lee
Sr. Technical Marketing Engineer

Jeanette Lee has over 17 years of experience in high-performance networking. She has been deeply involved in product sales, marketing, and network architect positions with companies at the forefront of their fields such as Ruckus Wireless, Aruba Networks, and FORE Systems. Jeanette has written or co-authored dozens of technology papers on topics ranging from security to educational tutorials and best practices. Jeanette matriculated from Carnegie Mellon University and is an avid tennis player.

Session(s):

San Antonio Kidney Disease Center

Philip Moya
IT Manager

Philip Moya is the IT manager for San Antonio Kidney Disease Center, a group of 27 nephrology doctors in San Antonio, TX. Recent projects include a complete virtualization rollout utilizing VMware, Citrix, Dell Servers, EqualLogic storage and Extreme Networks switching. This project was built to support a new EHR Allscripts EHR Pro installation. Current projects include HIPAA compliance and Meaningful Use Stage One. Philip is also a strong advocate for end users. “Without the users, we would have no need for System Administrators.” Philip has long been active in the Spiceworks Community, and started Spiceworks user groups (dubbed “SpiceCorps”) in San Antonio and Austin. Philip is also an official trainer for Spiceworks University.

Session(s):

Sangoma

Jeff Dworkin
Director of Marketing

Jeff Dworkin serves as director of marketing for Sangoma Technologies, a leading provider of hardware and software components that enable or enhance IP Communications Systems for both telecom and datacom applications.A recognized pioneer in the Voice Processing and Internet Telephony industries, Dworkin co-founded Interface Alternative in 1992, which implemented some of the first commercial grade IVR systems to include speech recognition, speaker verification and text-to-speech systems. Dworkin has a successful record of leading product marketing teams. Prior to joining Sangoma, he served as enterprise marketing manager for Dialogic, and was responsible for developing go-to-market strategies for the company’s open source, fax and IVVR solutions.

Session(s):

Sangoma Technologies

Jeff Dworkin
Director of Marketing

Jeff Dworkin serves as director of marketing for Sangoma Technologies, a leading provider of hardware and software components that enable or enhance IP Communications Systems for both telecom and datacom applications.

A recognized pioneer in the Voice Processing and Internet Telephony industries, Dworkin co-founded Interface Alternative in 1992, which implemented some of the first commercial grade IVR systems to include speech recognition, speaker verification and text-to-speech systems.

Dworkin has a successful record of leading product marketing teams. Prior to joining Sangoma, he served as enterprise marketing manager for Dialogic, and was responsible for developing go-to-market strategies for the company’s open source, fax and IVVR solutions.

Session(s):

ShoreTel

Christian Gilby
Mobility Product Manager

Session(s):

ShoreTel

Peter Blackmore
CEO

Peter Blackmore joined ShoreTel in December 2010 as president and CEO to scale global operations and accelerate the company’s growth. He brings more than 30 years experience with technology companies worldwide to this role.Previously Blackmore was president, CEO and a member of the board of directors of UTStarcom, Inc., a provider of Internet protocol-based network solutions, where he established the company’s growth strategy in China and India. Before UTStarcom, Blackmore was executive vice president in charge of worldwide sales, marketing and technology at Unisys Corporation. Prior to Unisys, Blackmore worked at Hewlett-Packard where he served as executive vice president of the Customer Solutions Group and, before that, of the Enterprise Systems Group. From 1991 until its acquisition by Hewlett-Packard in 2002, Blackmore served in several senior management positions at Compaq Computer Corporation reporting directly to the CEO, including senior vice president of worldwide sales and marketing and then executive vice president for sales and service. Earlier Blackmore held senior field sales and channel management roles at Compaq in Europe and North America.Blackmore serves on the board of MEMC Electronic Materials, Inc. and holds an M.A. in Economics from Trinity College, Cambridge, U.K. He is married with two children and lives in Northern California.

Session(s):

» Opening Keynote Address

Siemens Enterprise Communications

Chris Hummel
Chief Commercial Officer

Chris Hummel joined Siemens Enterprise Communications (SEN) in April 2010 and currently serves as the President of North America and the global Chief Marketing Officer. He reports directly to Hamid Akhavan, the CEO of SEN.

In his North America role, he is responsible for sales, service and delivery to our extensive customer base in the North American region. He also leads SEN’s global accounts effort across all regions of the globe and drives the successful partnerships of our global alliances and global indirect divisions. As CMO, he oversees all global marketing activities across the company and supports the development of corporate and go-to-market strategies.

Hummel is a recognized thought leader and has extensive experience in global enterprise sales and marketing, having lived and worked in a range of countries, including the US, Germany, Eastern Europe and Asia. Before joining Siemens Enterprise Communications, he served as Executive Vice President of Global Field Marketing for SAP AG, where he managed an organization of more than 600 people that annually generated more than 7 billion US-Dollars in qualified opportunities. Prior to SAP, Hummel spent 13 years at Oracle Corporation in a number of senior sales, services and marketing roles.

Hummel holds a Bachelor’s degree in International Relations from Tufts University and a Master’s degree in Law and Diplomacy from the Fletcher School of Law and Diplomacy at Tufts University in Medford, MA. He also studied at Durham University (UK) and the London Business School.

Session(s):

» Leveraging Cloud Solutions in a Service Broker Model

Sigma Systems

John Frame
Director of Product Management

John Frame, Director of Product Management for Sigma Systems, is responsible for providing service providers with the capability to deliver today’s broad array of SaaS applications to their customers. He brings 20 years of experience in the computing industry and has held many roles in software development with 12 years specifically in product management. John’s rich background and perspective in delivering remarkable solutions such as the SaaS distribution platform used by several of the top software manufacturers and key ecommerce technology used in the late 90s by companies such as Dell, Staples, Gateway and more. He holds a Bachelor of Science in Information Systems from the University of Texas at Arlington.

Session(s):

Social Dynamx

Dave Evans
Co Founder and VP of Social Strategy

Dave is the VP of Social Strategy at Social Dynamx, an Austin, TX-based software firm developing tools that link customer service and the social web at scale. Dave is also the author of best-selling Social Media Marketing: An Hour a Day, as well as Social Media Marketing: The Next Generation of Business Engagement. Dave is a regular columnist for ClickZ, and a frequent keynoter.Dave has worked in social technology consulting and development around the world: with Canada’s Telus International, Indias Publicis|2020media and its clients including the Bengaluru International Airport, Intel, Dell, United Brands, and Pepsico and with Austins GSD&M| IdeaCity and clients including PGi, Southwest Airlines, AARP, Wal-Mart, and the PGA TOUR. Dave serves on the advisory boards for social technology startups including Palo Alto-based Friend2Friend and Mountain View-based Netbase and iGoals.Prior, Dave was a product manager with Progressive Insurance and a systems analyst with NASA| Jet Propulsion Labs. Dave co-founded Digital Voodoo, a web technology consultancy, in 1994. Dave holds a BS in physics and mathematics from the State University of New York/ Brockport and has served on the Advisory Board for ad:tech and the Measurement and Metrics Council with WOMMA.

Session(s):

» De-Mystifying Social Media Integration in the Customer Service Environment

» What You Can Learn From Your Least Satisfied Customers

Social Dynamx

Jan Ryan
President, COO & Co-Founder

A proven software executive and entrepreneur, Jan has a successful track record of leading companies through early stages of growth to market leadership. In her role as President and COO at Social Dynamx, Jan is responsible for overall go-to-market strategy and execution, and scaling all customer-facing functions in the company, including Sales, Marketing, Services, as well as building strategic business relationships to enable our customers success.With 28 years in enterprise software, predictive analytics, and internet technologies, Jan has played key roles in both public and privately held companies, including founding VP Sales at Vignette, an early internet innovator with a highly successful IPO in 1999. Jan was CEO of Sigma Dynamics, Real-time decisioning and analytics software, acquired by Oracle in Fall of ’06, and has worked extensively with startups in advisory roles for early execution strategies.

Session(s):

Sonus Networks

Mykola Konrad
Director of Enterprise Product Management

Mykola Konrad is the Director of Enterprise Product Management at Sonus Networks. At Sonus, Mykola is leading the introduction of the Sonus portfolio of products to the Enterprise customer segment. Prior to Sonus Networks Mykola worked at Microsoft where most recently he was a senior manager on the Microsoft Surface team. Mykola has 15+ years of experience in software product development, telecommunications product development, network planning, and enterprise product management. He has led marketing, strategy, P&L and product development in various roles for Microsoft, Avaya, Nortel and Panasonic.

Session(s):

» The Conversion from TDM to SIP: Evaluating the Benefits of SIP Trunking

» Financial Models and Economics for Expanding VoIP Services

Sonus Networks

Raymond P. Dolan
President and Chief Executive Officer

Raymond (Ray) Dolan is President and Chief Executive Officer of Sonus Networks. Previously, Ray served as Chief Executive Officer of QUALCOMM/Flarion Technologies, a developer of mobile broadband communications technologies, as well as Senior Vice President of QUALCOMM Incorporated (Nasdaq: QCOM). Prior to its acquisition by QUALCOMM in 2006, Ray served as Chairman and Chief Executive Officer of Flarion. From 1996 to 2000, he was Chief Operating Officer of NextWave Telecom. Prior to that, he spent eight years at BellAtlantic/NYNEX Mobile, serving in numerous roles of increasing responsibility, most recently as Executive Vice President of Marketing. Ray began his career in the telecommunications industry at PacTel Cellular as a Manager of Network Operations. He served as an officer in the United States Marine Corps, where he spent more than seven years as a tactical jet pilot. Ray graduated from the U.S. Naval Academy with a degree in Mechanical Engineering and also holds an M.B.A. from the Columbia University School of Business. Ray currently serves on the Board of Directors of American Tower Corporation (NYSE: AMT) and NII Holdings, Inc. (NASDAQ: NIHD).

Session(s):

Sonus Networks

Wes Durow
Vice President Global Marketing

Wes joined Sonus in 2011 as Vice President of Global Marketing to expand the company’s marketing, sales enablement and channel activation efforts worldwide. He is an experienced change catalyst with a 20 year track record helping global companies develop and execute integrated business and marketing plans.Prior to Sonus, Wes held positions as:•Chief Marketing Officer at Fonality, where he focused on accelerating the adoption of Unified Communications in a Software-As-A-Service model.•Vice President and General Manager of Global Marketing for Avaya after the company acquired Nortel’s Enterprise division•Wes was with Nortel for 12 years in a number of leadership roles, most recently leading end-to-end marketing, go-to-market and strategy efforts for Nortel’s Enterprise business•He began his career in advertising helping to build brands for companies like American Airlines, Pace Picante Sauce, NationsBank (now Bank of America), The Dial Corporation and GTE (now Verizon)Noting the one word he says that sums him up is “persistent,” Wes consistently demonstrates his belief in the expression “Good is the enemy of great.”

Session(s):

Spiceworks

Caroline Tipton
IT Product Marketing Manager

Caroline Tipton graduated from Vanderbilt University with a Bachelor of Engineering degree in Computer Engineering before beginning her career at National Instruments as an Applications Engineer helping customers with hardware and software applications for test and measurement. Shortly after, she moved into a Product Manager role focused on software for data management and cloud technologies. Caroline then moved into a Product Manager role at ORTEC, which develops radiation detection systems. After the Fukushima incident, Caroline worked heavily with Asian companies and government to integrate radiation detection systems into their food monitoring processes. Caroline is now an IT Product Manager at Spiceworks, a company working to simplify IT through an online community, app and marketplace. Her work focuses on empowering SMB IT Pros with free software to help them manage their inventory of devices, people and software as well as host a customizable help desk. Caroline regularly works with SMB IT Pros to better understand challenges and opportunities with the changing tech landscape.

Session(s):

» Mobile Commerce: Do I Still Need a Wallet?

Spindle, Inc.

Bill Clark
President

Bill Clark is president of Spindle Inc., an innovative developer of mobile payment solutions for banking, retail and consumer-facing companies. He has dedicated more than 20 years to business operations, sales, marketing and product development in the payments industry, and has been integral to a number of successful technology launches. Clark previously was Executive VP and General Manager at mobile payments technology vendor Apriva LLC, where he led the company’s North American operations. His vision oversaw Apriva’s national marketing initiatives, sales teams, client/customer services and product management, resulting in 65% market share for its mobile acquiring products. Prior to Apriva, he served 17 years at First Data Resources and First Data Merchant Services, where he drove emerging technologies rollouts in the card issuing and acquiring markets. Mr. Clark holds a BS in Electronics and Management from Southern Illinois University and an MBA from the University of Nebraska Omaha.

Session(s):

Symform

Praerit Garg
President and Co-Founder

Praerit Garg is the President and Co-founder of Symform. Garg has established himself as the “father” of distributed storage systems due to the innovative, disruptive technology behind the Symform peer-to-peer netweork. He founded Symform after 12+ years at Microsoft, where he held various engineering leadership positions in the Windows group. More specifically, he was a Senior Director in Microsoft’s Server and Tools division where he built and managed the Dynamic Systems Platform & Tools team. Under his leadership, the team grew form 0 to over 70 people and drove a broad industry initiative to broaden W3C’s XML standards to incorporate modeling enhancements. He is a co-inventor on 14 U.S. and international patents. Praerit holds an M.S in Computer Science from Purdue University and a B.E. from Birla Institute of Technology & Science, Pilani, India.

Session(s):

» Anatomy of Enterprise Mobility: Revolutionizing the Mobile Workforce

Symphony Teleca Corporation

John Gonsalves
SVP of Global Sales and Marketing

John Gonsalves is the SVP of Global Sales and Marketing for Symphony Teleca. His focus is on the large enterprise and telecom divisions. Over the last 20+ years, John has advised & assisted senior business executives and CIOs of Fortune 1000 firms in addressing complex marketing & sales, service & operations, network & IT, and finance related issues leveraging deep expertise in Information, Communications, and Technology (ICT) Sector -- Service Providers, Equipment Manufacturers, and ISVs. Cross-industry experience spans Banking & Financial Services, Consumer Products, Retail, Pharmaceutical, and Federal IT Sectors. He received his MBA in Finance and International Business from New York University after receiving his BS in Industrial Engineering & Management at the Indian Institute of Technology.

Session(s):

TSI

Charles Reynolds
CTO

Founder and CTO of TSI -TSI is a leading provider of Electronic Design Automation (EDA), Test Lifecycle Management (TLM) and Product Data/Product Lifecycle Management (PDM/PLM) solutions in the United States. TSI specializes in helping customers solve complex, leading edge development problems particular to their industry, allowing them to maximize productivity and profits, serving EDA, TLM and PDM markets since 1987. Charles was previously employed with Personal CAD Systems as a senior application engineer, Hewlett Packard as a senior field application engineer and Lockheed Martin as a missiles and space senior test engineer.Masters of Science from FIT in Engineering Management 1982Bachelor’s of Science from Duke University in Computer Science (EE) 1980Specialties:Electronic Test, PLM, EDA, CAD, H/W Design, S/W Design, Management, Marketing, Direct and VAR Sales, Startups, Running a business, Enterprise software, PLM/IT Consulting, EDA Consulting, Sales and Technical Engineering Management, Creation of Training and Sales Channel programs

Session(s):

» Why Telcos Have So Much to Gain in the Identity Economy

UnboundID

Steve Shoaff
CEO

Steve Shoaff defines the vision and overall business strategy for UnboundID. He is internationally recognized as a trusted adviser on identity and security issues for Global 100 companies. Prior to founding UnboundID, he served as Technical Director and Chief of Staff for Sun Microsystems’ Identity Management product division, as well as Director of Global Engineering and Support for the Directory Server Product Family. At Netscape Communications, he was Senior Product Manager for Directory and Security. He co-founded the OpenDS and SLAMD open source projects and performs technical due-diligence for venture capital firms. He has also been a key technical adviser to the U.S. Department of Justice.

Session(s):

Vertical

Bobby Mohanty
Senior VP, Product Management & Engineering

Bobby is an entrepreneurial technology and product management executive with over 16 years industry experience as CTO and VP Product Management and other hands-on technology leadership roles in transforming ideas and concepts into compelling solutions. Presently, Bobby serves as VP Product Management at Vertical Communications where he spearheads all product development initiatives for a set of unified communications and collaboration solutions. Prior to joining Vertical, Bobby was Director of Business Development at Persistent Systems and worked with numerous ISVs to help accelerate product development cycles and reduce cost through the use of OEM components and a global delivery model. Before Persistent, Bobby was the Founder/CTO of ipSEAL, Inc., a venture backed software startup where he successfully lead the company through 2 rounds of venture funding and was a key contributor to the vision, architecture and development of the core product. Previously, Bobby also held engineering management and software architect roles at Global Crossing and other technology companies.

Session(s):

» Anatomy of Enterprise Mobility: Revolutionizing the Mobile Workforce

ViaWest, Inc.

Matt Wallace
Director of Cloud Architecture

Matthew Wallace is a seventeen-year Internet technology veteran and currently is bringing next-generation cloud services to life as Director of Cloud Architecture at ViaWest. He is co-author of the book Securing the Virtual Environment: How to Defend the Enterprise Against Attack, published in May 2012 by Wiley. His prior work was as a Cloud Solutions Architect at VMware. Before that, he worked in devops as a Lead Web Application Architect for a major 3d content firm, and was also the founding engineer of Exodus Communications Managed Security Services practice (now part of SAVVIS, Inc.) and Principal Security Engineer. He has been tinkering with technology his entire life, and has been interested in security since he defeated a parallel port control dongle for his fathers accounting software at the ripe age of 11.

Session(s):

» Cloud with Confidence: How to Execute a Successful Cloud Strategy

Vidtel

Scott Wharton
CEO

Scott Wharton, founder and CEO of Vidtel, Inc. has been recognized as a leader in the VoIP andvideo industry for nearly two decades.From 1999 to early 2008, he was the VP of Marketing at BroadSoft, Inc. (NASDAQ: BSFT), theleading developer and marketer of VoIP application servers, which also handle video IP calling.Scott made significant and enduring contributions leading to: the dominance of the BroadSoftbrand in the voice application space, the company’s acquisition of 9 of the world’s 10 largesttelecom service providers as customers, and the expansion of the company’s presence in over 60countries. Scott also defined a new product category for the telecom industry, a next-generationapplications layer, establishing BroadSofts global leadership in the VoIP applications market.In 2003, Scott was honored with the Frost & Sullivan IP Telephony Executive of the Year Award.It is presented each year to the individual who has excelled in developing and executing abusiness strategy allowing his or her company to gain market leadership. Scott has also beenrecognized as a “Top 100 Voice” in the IP Communications Industry by Internet Telephonymagazine.Prior to BroadSoft, Scott was Vice President of Marketing at VocalTec Communications(NASDAQ: CALL), the pioneer and a leading developer of VoIP software solutions. From 1995 to1999, Scott spearheaded numerous groundbreaking initiatives, including the development of thefirst commercial VoIP product and the creation of the VoIP service provider industry. Scott holdsan MBA from Yale University.

Session(s):

» Today's Service Provider – More Than Just SIP Trunks

Vitelity Communications

Kerry Garrison
Vice President Strategic Initiatives

Kerry Garrison has been in the IT industry for over 25 years and first got into the new IP PBX platforms in 2004 and eventually was installing systems as a primary function of his IT business. Kerry has written two books on the open-source IP PBX project, trixbox CE and worked at Fonality as the trixbox Community Director and trixbox CE project manager for several years. Kerry has also written several books on 3CX, the IP PBX for Windows.Kerry is currently the VP of Strategic Initiatives at Vitelity Communications where he develops ongoing initiatives for the education, support, sales, promotion and marketing of Vitelitys services and products.

Session(s):

Voice4Net

Rick McFarland
President and CEO

As president and chief executive officer of Dallas-based Voice4net, Richard is responsible for the strategic direction, growth and overall success of the company. Prior to founding Voice4net in 1996, he helped to pioneer one of the first IVR banking application solutions in the market. As an entrepreneur, Richard applied his extensive background in telecommunications and software development to form several enterprise-focused businesses. He also sold one of these businesses to a large public company where he served as chief information officer.

Session(s):

» De-Mystifying Social Media Integration in the Customer Service Environment

» Multichannel Communication and the New Customer-Company Relationship: Who Holds The Cards?

VoiceVault

Travis True
Vice President of Business Development

Travis True joins VoiceVault as Vice President of Business Development focused on increasing adoption and awareness of the VoiceVault biometric technology into the global commercial market. Travis brings with him over 10 years leadership experience in the acquisition, development, and delivery of multi-million dollar enterprise technology solutions. Travis, before joining VoiceVault, served as VP Product Management and Director National Accounts in healthcare technology solution design and deployment serving some of the country’s most prestigious care delivery organizations like Stanford Hospitals and Clinics, Cleveland Clinic, and Kaiser Permanente. Travis graduated with honors from University of Arizona Eller College of Management and received a Masters of Healthcare Business Administration from University California Irvine.

Session(s):

» Leveraging Cloud Solutions in a Service Broker Model

Votela

Adam Cole
CEO

Session(s):

West IP Communications

James Whitemore
Executive Vice President

James Whitemore, Executive Vice President, Sales & Marketing, brings a wealth of experience in marketing, sales and general management to West IP Communications, where he is responsible for all aspects of product management and corporate marketing. Prior to West IP Communications, James was the Chief Marketing Officer at Savvis, a leading provider of IT Infrastructure Services and Cloud based computing, network and security services. James started his career in Europe, with Standard Telephones and Cables (STC), and has held a variety of sales and marketing positions in Europe, Asia and the US with Sun Microsystems, IBM and StorageTek. James holds a B.A. (Hons) degree in Business from Newcastle University in the U.K.

Session(s):

» Migrating Your Apps to the Cloud: Planning and Key Considerations

Whaleback Managed Services

Karil Reibold
President & CEO

Karil Reibold has over 20 years of experience in holding “C” level positions, helping companies to define their organization strategy and how they execute to achieve results that drive stakeholder value. In 2008 she joined Whaleback Managed Services as CEO and President, and has increased revenue for 16 consecutive quarters, established Whaleback’s best-in-class managed service, broadened the service offering and improved margins by over 110%. Karil’s work as an Executive in Residence at Norwest Venture Partners allowed her to work with venture-backed companies to define the right go-to-market strategy, build the right team and win big in the marketplace. In her role as COO with S&R Precision, she drove revenue from $12 million to $70 million in 2 ½ years by looking at all pieces of the business separately and reassembling them to build a complete viable company.

Session(s):

» Financial Models and Economics for Expanding VoIP Services

» Today's Service Provider – More Than Just SIP Trunks

Yorktel

Bin Guan
Chief Technology Officer

As the Chief Technology Officer, Bin is responsible for delivering a competitive advantage in the industry by identifying the most advanced video communications technology and translating it into solutions that provide the most value for Yorktel customers. His primary focus is the creation of a multiyear technology roadmap based upon current and future vendor product development plans. Bin has over 15 years experience in video conferencing, rich media, unified communication solutions, and internetworking. Before joining Yorktel, he held various management positions involving development of PBX, wireless systems, Optic Local Loop, and HDSL/ADSL.

Session(s):

Zeacom

Damon Carter
Director of Business Development

Session(s):

» How to Leverage Brand Advocates to Drive Leads, Sales, and Positive Word of Mouth

Zuberance

Rob Fuggetta
Founder/CEO

Rob Fuggetta, Founder/CEO, Zuberance and author of Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force

Session(s):

» Multichannel Communication and the New Customer-Company Relationship: Who Holds The Cards?

Moderator List

Blair Pleasant (Moderator)

COMMfusion LLC & UCStrategies.com
President & Principal Analyst

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, social software, collaboration, and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients.

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

Ms. Pleasant received a BA degree in Communications from Albany State University, and an MBA in marketing and an MS in Broadcast Administration from Boston University.

She can be contacted at bpleasant@commfusion.com

Session(s):

» Unified Communications: What’s Really Going on and Why

» Streamlining Customer Service through Cloud-based Contact Centers

Andy Abramson (Moderator)

Comunicano, Inc.
CEO

Session(s):

Matt Clark (Moderator)

Deloitte Financial Advisory Services LLP
Principal, Valuation Services

Matt Clark is a Director with Deloitte Financial Advisory Services LLP and serves as the Mid-America Practice Leader for Technology, Media & Telecom Valuation and is a member of Deloitte FAS’s National Telecom Valuation Practice. Mr. Clark performs financial consulting assignments related to mergers and acquisitions, corporate decision analysis, valuation of businesses and securities for a variety of purposes, and dispute resolution. Matt Clark has nearly 25 years of financial advisory and valuation experience.

Mr. Clark has provided valuations for buy-side, sell-side, financial, and tax reporting requirements, with extensive experience in purchase price allocations under ACS 805 (formerly SFAS 141/SFAS 141R) and impairment studies under ASC 350 and 360 (formerly SFAS 142 and 144). Mr. Clark has also provided similar analyses under the relevant IFRS guidance. He has performed business and securities valuations in a variety of industries with significant concentration in the areas of telecommunications, software, media and high technology. In addition, Mr. Clark has significant experience in the valuation of intangible assets associated with these industries. He has provided services both on a domestic and on a global basis, including valuations for companies and/or targets in over 20 countries.

Session(s):

Doug Mohney (Moderator)

HD Voice News
Editor-in-Chief

Doug Mohney has clocked more than 20 years of experience in the ICT (Information and Communication Technologies) arena between working in real world businesses and writing about them.

His resume includes Editor in Chief, Telecom and Digital Media Group for a B2B emedia company and Editor-in-Chief at VON Magazine (the pulvermedia incarnation, not the Virgo one). Publications he’s written for over the past dozen years include Boardwatch, Mobile Radio Technology/Urgent Communications, The Inquirer, and VON Magazine, covering telecommunications, the Internet, and online video.

His hands-on/real-world experience includes stints at two high-tech start-up companies, one that went public (DIGEX) and one that didn’t (SkyCache/Cidera). Joining DIGEX as employee number 10 in 1993, Doug had a ring-side seat to the trials and tribulations of a fast growing, VC-funded startup doing the boom growth years of the Internet.

Session(s):

» Financial Models and Economics for Expanding VoIP Services

Mark Ricca (Moderator)

IntelliCom Analytics
Partner

Session(s):

» Cloud Desktops: Leveraging the Full Potential of the Cloud

Frank Stinson (Moderator)

IntelliCom Analytics
Partner

Frank Stinson is a Partner and Senior Analyst with IntelliCom Analytics and leads the firms IntelliCom Market Dashboard and Market Performance Dashboard programs. In this role, Stinson provides clients with strategic analysis of Business Communications provider market positioning, business model, technology approach, applications enablement, and market performance. Mr. Stinsons research and analysis focuses particularly on technology and business model transformation and its impact on both individual provider positioning and broader industry evolution. Key areas of emphasis within that include software transformation of communication architectures, cloud-based and hybrid delivery alternatives, and the impact of disruptive end user technologies and applications.Prior to joining IntelliCom Analytics, Mr. Stinson was a Vice President at InfoTech Consulting where he was instrumental in the development and growth oFrank Stinson is a Partner and Senior Analyst with IntelliCom Analytics and leads the firms IntelliCom Market Dashboard and Market Performance Dashboard programs. In this role, Stinson provides clients with strategic analysis of Business Communications provider market positioning, business model, technology approach, applications enablement, and market performance. Mr. Stinsons research and analysis focuses particularly on technology and business model transformation and its impact on both individual provider positioning and broader industry evolution. Key areas of emphasis within that include software transformation of communication architectures, cloud-based and hybrid delivery alternatives, and the impact of disruptive end user technologies and applications.Prior to joining IntelliCom Analytics, Mr. Stinson was a Vice President at InfoTech Consulting where he was instrumental in the development and growth of the InfoTrack brand of market intelligence services.Mr. Stinson earned his Bachelor’s degree in Economics from Rutgers College, and an MBA in Marketing from the Rutgers Graduate School of Management.F the InfoTrack brand of market intelligence services.Mr. Stinson earned his Bachelor’s degree in Economics from Rutgers College, and an MBA in Marketing from the Rutgers Graduate School of Management.

Session(s):

» What Does Unified Communications Mean in the Contact Center?

Jon Arnold (Moderator)

J Arnold & Associates
Principal

Jon Arnold is Principal of J Arnold & Associates, an independent telecom analyst and strategy consultancy based in Toronto, Ontario. The consultancy’s primary focus is providing thought leadership and go-to-market counsel regarding IP communications and disruptive technologies, such as VoIP, mobile broadband, contact centers, telepresence/video, unified communications, SIP trunking, cloud communications, session border controllers, and social media.He has been consulting about thse technologies since 2001, and can be followed on his widely-read Analyst 2.0 Blog, along with regular commentary on Twitter and Linked in. Jon also contributes to other publishers and portals, such as UCStrategies, ADTRAN, Exony, and Focus.com; speaks regularly at industry events, and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to several emerging tech/telecom companies, and also works with companies of all sizes to help monetize their patents and intellectual property.

Session(s):

» Multichannel Communication and the New Customer-Company Relationship: Who Holds The Cards?

Howard Freidman (Moderator)

Leonid Systems
CEO

Howard Freidmans pioneering experience in cloud communications, VoIP and SaaS has been gained over 10+ years of running Enterprise, SMB and residential business lines world-wide. Currently he is CEO of Leonid Systems, a leading B/OSS provider serving 60 service providers around the world, which gives him a unique perspective on what’s working and the challenges service providers face as VoIP heats up and converges with the cloud. Previously he was VP Commercial for ACN, a $500M global service provider ; at ACN he also served as COO of Europe and managed its residential VoIP and IP video deployment across 16 countries. Before than he founded ran Aptela, recently merged with Vocalocity, during which time Aptela was one of the fastest growing hosted communications firms in the US. Howard was ranked 20 on VoIPNews list of the 50 people and companies with the most significant influence on the evolving world of IP Telephony. Prior experience included VP of Sales for Proxicom, one of the world’s leading web developers, and VP of the Federal division of an Enterprise software vendor. Howard studied Information Systems Technology at George Washington University.

Session(s):

» 88 Lines About 44 Clouds

Michael Stanford (Moderator)

Michael Stanford LLC
Consultant

Michael Stanford is a communications industry entrepreneur and consultant, helping telecommunications equipment and service providers to develop and implement business strategies.

Michael has been an entrepreneur and executive for over a decade. He founded, ran, and successfully sold two software companies. He was CTO and VP of Engineering at Picazo Communications, an IP PBX company that was acquired by Intel. At Intel Michael held various titles including Engineering Manager, Principal Engineer, and Director of VoIP Strategy for the Digital Enterprise Group.

Michael is a recognized industry analyst, speaker and writer. He was the originator and for its first two annual revisions the author of the Linley Group’s, “Guide to Mobile Connectivity Chips;” he writes the “Enterprise Mobility” column in Internet Telephony Magazine, and his own blog: Wirevolution.com.

Session(s):

» Anatomy of Enterprise Mobility: Revolutionizing the Mobile Workforce

Irwin Lazar (Moderator)

Nemertes Research
VP and Service Director

Irwin Lazar is the Vice President and Service Director at Nemertes Research, where he manages research operations, develops and manages research projects, conducts and analyzes primary research, and advises numerous enterprise and vendor clients. Irwin is responsible for benchmarking the adoption and use of emerging technologies in areas including VOIP, UC, video conferencing, social computing, collaboration, and advanced network services.

Session(s):

» Today's Service Provider – More Than Just SIP Trunks

Phil Edholm (Moderator)

PKE Consulting LLC & UC Strategies.com
President and Principal

Session(s):

Peter Radizeski (Moderator)

RAD-INFO INC
Consultant

Peter Radizeski started as a telecom agent in 1999. Today, he is a Blogger and Columnist for TMC, author, and telecom consultant to service providers, especially CLEC, ISP, ITSP and cable companies who need a boost in sales & marketing.

Session(s):

» Leveraging Cloud Solutions in a Service Broker Model

» Selling VoIP and Unified Communications via Channel Partners

» The Conversion from TDM to SIP: Evaluating the Benefits of SIP Trunking

Marc Robins (Moderator)

SIP Forum
President and Managing Director

Session(s):

Erik Linask (Moderator)

TMC
Group Editorial Director

Session(s):

Tom Keating (Moderator)

TMC
VP of TMC/CTO/Executive Technology Editor

Session(s):

» Social CRM or Social Business: Two sides of the same coin or different?

» What You Can Learn From Your Least Satisfied Customers

Paula Bernier (Moderator)

TMC
Executive Editor

Paula has been a reporter and editor in the telecom/IT space for more than 20 years. She handles the day-to-day management of editorial for three TMC magazines (CUSTOMER, INTERNET TELEPHONY and M2M Evolution); writes for TMCnet; moderates and presents on TMC webinars; and organizes TMC’s SDN Precon event. Paula was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Session(s):

» De-Mystifying Social Media Integration in the Customer Service Environment

Peter Bernstein (Moderator)

TMC
Senior Editor

Peter Bernstein is a seasoned writer and professional with deep experience in the communications and IT industries. As a top-level industry analyst, Peter has keynoted major technology events and has been cited numerous times by The New York Times, The Wall Street Journal, The Los Angeles Times, USA Today, The Washington Post, Business Week, Fortune Magazine, ComputerWorld, NetworkWorld, Communications Week, among other publications. Bernstein has authored or co-authored market research studies, CEO speeches, white papers, articles, and other content for major companies in the technology markets. His experience includes work with Alcatel-Lucent, Avaya, Equant, France Telecom, HP, Siemens, Verizon, Nortel, Wave Systems, and many more. He held the position of director of global marketing and communications at Telcordia. Having been on Advisory Boards for 15 technology start-up firms, Bernstein most recently worked as a consultant to C-level executives on all aspects of marketing communications strategy and tactics – from concept to cash, crisis management, brand stewardship, and helping establish metrics, manage processes and leadership practices.

Session(s):

» Migrating Your Apps to the Cloud: Planning and Key Considerations

» Oh Brother, Big Brother: Consumer Attitudes Toward Sharing Social Data with Companies

» Cloud with Confidence: How to Execute a Successful Cloud Strategy

Tony Rizzo (Moderator)

TMCnet
Senior Editor

Session(s):