Conference Program

The ITEXPO 2018 program is currently being built, however, if you are interested in speaking at one of our collocated events, please click the below logos to apply.

Call for Speakers submissions for ITEXPO and all collocated events are still being accepted.

KEYNOTE ANNOUNCED

Combatting Cybersecurity Threats with Behavioral Analytics

Jennifer Blatnik
VP, Cloud, Security, Enterprise Marketing

Days


Tracks

Tuesday, February 13, 2018
8:00am-4:30pm
Tuesday - 2/13/18
IVR Training Course ()
Voice User Interface Design Training: The Changing Telephone Channel
IVR-01
Optimizing IVR & Speech in the Age of Smartphones and Alexa
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  IVR Training Course
9:30am-5:00pm
Tuesday - 2/13/18
()
Basic FreeSWITCH Training
FS-01
FreeSWITCH Training will cover the installation and configuration of FreeSWITCH. We will walk through making calls, administer various configurations, enable and utilize various modules. We'll also cover some additional functions of FreeSWITCH such as video call recording, video conferencing, Call Detail Recording, troubleshooting, logging, and interacting with Event Socket Library.
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Wednesday, February 14, 2018
8:00am-4:00pm
Wednesday - 2/14/18
IVR Training Course ()
Voice User Interface Design Training: The Changing Telephone Channel
IVR-02
Optimizing IVR & Speech in the Age of Smartphones and Alexa
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  IVR Training Course
8:15am
Wednesday - 2/14/18
()
Continental Breakfast - Full conference passes only
X-01
  
8:30am
Wednesday - 2/14/18
SD-WAN Expo ()
Industry Perspective: Is SD-WAN Ready for Global Deployments?
SDW-15
CMO
Aryaka Networks
Not all SD-WANs can deliver global application performance and reliability, while reducing complexity and costs for IT. Global enterprises that use edge-based SD-WANs are forced to go over the Internet for most cloud- and SaaS-based applications, often experiencing lost productivity and poor end user experience due to slow application performance. This session focuses on the criteria enterprises should consider when evaluating SD-WANs to support global expansion and cloud/SaaS migration initiatives.
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  SD-WAN Expo
9:00-9:25am
Wednesday - 2/14/18
Asterisk World ()
Asterisk from Scratch
AW-01
Developer Products Training Manager
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
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Communications Applications ()
Communications Applications - Changing the Way We Interact
CA-01
Communications is increasingly integrated into applications and business process. This session will overview the industry, how CPaaS, Enterprise Platforms and WebRTC based IP communications are changing the industry. The overall flow of the conference will be covered.
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Hot Topics in Tech ()
A White Collar Survival Guide to the AI Apocalypse
HT-01
Artificial Intelligence is a disruptive technology that will affect every business in the coming years. The question is how and to what degree. The impact of AI on the workforce has been hotly debated of late, often without supporting evidence. This session will present a data-driven discussion of how AI will be used in the coming years, what the value proposition will be, what impact it will have on businesses and their employees, how to we prepare for this AI apocalypse to ensure we survive.
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SD-WAN Expo ()
Industry Perspective: SD-WAN - Unprecedented Visibility & Control
SDW-01
Chief Technology Officer
Riverbed
A significant benefit of SD-WAN is acquiring information on what applications are running on your network, how much bandwidth they are consuming, and how well they are performing. With traditional networks, most IT teams were literally flying blind and were unable to measure or guarantee the performance of their applications, nor could they identify rouge applications that shouldn’t even be on their networks. At the same time IT is being pressured to roll out new apps to support employees and the customer experience. This knowledge is powerful, but even more powerful is the ability to make real-time changes to your business and security policies.
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Service Provider Solutions ()
Session Details in Development
SP-01
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
9:30-9:55am
Wednesday - 2/14/18
Asterisk World ()
Asterisk from Scratch (continued)
AW-01
Developer Products Training Manager
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
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Business Communications Essentials ()
Messaging and Collaboration for Next-gen Businesses
BCE-02
Due to several factors, including a mobile-first and app-centric society, along with a new generation of millennials entering the workforce, messaging is taking on a whole new meaning in the business context, far beyond simple SMS. How – and why – are next-generation messaging services helping build a new definition for business communications? What are the essentials that successful modern business leaders must embrace? Why are these tools becoming the most critical of all enterprise apps?
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Communications Applications ()
Changing Your Business with CPaaS
CA-02
CPaaS is automating everything from notifications to password changes. This session will detail the emerging world of CPaaS.
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Hot Topics in Tech ()
Using Artificial Intelligence to Grow Your On-Demand Services
HT-02
Founder and CEO
Jugnoo
AI is not new. It has existed for decades now, showing only gradual progress over the years. With consistent growth of the on-demand industry, changing consumer behavior, and desire for personalization, the logistics industry is constantly solving a problem of delivering products anytime, anywhere. Major trends that are converging AI into logistics include big data, SaaS delivery models, mobility, and self-learning systems. This session will use an active case study to show how AI can help businesses achieve growth while increasing customer satisfaction levels by virtue of setting and meeting attainable delivery expectations through AI.
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SD-WAN Expo ()
SD-WAN: Analyst Perspective
SDW-02
Principal Research Analyst & CIO
Nemertes Research
With market growth comes choice. That is certainly the case in the burgeoning SD-WAN market. This session will deliver an analyst perspective on the technologies that are shaping the SD-WAN market, the values the offer to enterprises, and variations on implementation based on need and vendor capabilities.
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Service Provider Solutions ()
Uptime is Critical for Brand Reputation
SP-02
Regional VP, Operations
vXchnge
Human error is the leading factor in data center downtime. As evidenced by British Air’s recent data center outage, brand reputation is easily – and often irrevocably – damaged by even short amounts of downtime. Since secure and reliable IT performance is critical to brand reputation and management, it’s essential for businesses to engage a data center partner that guarantees above-average uptime rates. Implementing best practices and disciplines can reduce the potential for human errors that directly impact reputation management, TCO, giving customers higher uptime and reliability. This session will discuss leading indicators that every company should consider when choosing a data center, including compliance and security protocols, support and maintenance, continuity planning, reliability, monitoring and reporting transparency.
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  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
10:00-10:55am
Wednesday - 2/14/18
Asterisk World ()
Asterisk from Scratch (continued)
AW-02
Developer Products Training Manager
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
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Business Communications Essentials ()
Is UC as a Technology Really Relevant Anymore?
BCE-03
CEO
Comunicano, Inc.
CEO
Unified Office Inc.
According to Gartner, the primary goal of all UC solutions is to improve user productivity and to enhance the business processes related to communications and collaboration. The question is, do UC solutions actually enhance business processes, or are they merely a complicated, unreliable, expensive add-on to the PBX that doesn’t deliver the necessary ROI? Is UC the answer to business success? Are other alternatives more likely to deliver business results? What is the real value of UC and how should you use it to grow your business?
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Communications Applications ()
Five Things to Look for in a CPaaS Vendor
CA-03
The CPaaS vendor options are exploding. This session will focus on five specific areas that should be considered when choosing the vendor to implement your CPaaS capability with. Considerations from cost , ease of implementation, scale, and support will be considered.
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Hot Topics in Tech ()
Making Chatbots Your Most Valuable Assets
HT-03
Principal
J Arnold & Associates
VP of Platform
RingCentral
Chatbots and are becoming an increasingly popular part of the engagement process, thanks to major advances in machine learning. With chatbots, businesses can enhance self-service interactions and increase customer satisfaction through better and more efficient resolution. As always, it’s about proper implementation – what investments should you make and how should you integrate the technology into your existing systems? How can you make sure your chatbots are part of your customer value chain and not a failed tech experiment?
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SD-WAN Expo ()
Network Evolution in the Cloud Age
SDW-03
Executive Editor
TMC
VP Business Development
XRoads Networks
CEO
BigLeaf Networks
CMO
Aryaka Networks
Increased use of and, indeed, reliance upon cloud applications and resources are forcing organizations to rethink traditional WAN architectures and their use of MPLS as a transport mechanism. This session will discuss the four main drivers forcing businesses to migrate to next generation WANs and best practices for making the transition: Multi-tenant branches, Agility, Capacity, Cloud User Experience.
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Service Provider Solutions ()
What Every Service Provider Should Know About the API Economy
SP-03
President & Founder
SkySwitch
Senior Tech Marketing Director
UC
VP, Enhanced Application Development
Voyant
As the cloud becomes an indispensible resource for service providers seeking new revenue models on which to build their businesses, APIs represent a massive opportunity for them to build an extensive developer and app ecosystem around their service delivery capabilities. Providers understand their customer bases, making it easier for them to integrate the right API-driven services and applications. It’s a twist on the old build vs. buy dilemma. Building an API-based application ecosystem on top of existing networks and services is an efficient path to greater customer satisfaction and revenue. This session will cover what service providers need to know in order to build their own API ecosystems and start enjoying returns quickly.
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  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
11:00-11:25am
Wednesday - 2/14/18
Asterisk World ()
Asterisk from Scratch (continued)
AW-03
Developer Products Training Manager
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
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Business Communications Essentials ()
What Microsoft Replacing Skype for Business with Teams Means
BCE-04
Initial reaction to Microsoft’s announcement that it would replace its Skype for Business platform with the newer and more modern Teams was a lot of “Ugh!” But, the company also announced a new version of its on-premises platform, indicating it was not about to force its Skype users to have to undergo an immediate and significant change. So, what does the Teams announcement – and integration with Skype for Business – mean to users? What does it mean for the ongoing on-premises vs. cloud debate? Is this a change for the better, or just another headline grab? This session will look under the covers of Microsoft’s latest collaboration technology to help businesses understand how it impacts them and, whether you’re a current Skype for Business user or not, what’s your best MSFT strategy going forward.
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Communications Applications ()
IP Based Communications - WebRTC and the Internet
CA-04
Using IP and the internet instead of the phone opens new possibilities and capabilities for your application. This session will discuss the overall WebRTC market today, capabilities and implementations.
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Hot Topics in Tech ()
Cloud, Cognitive, and Big Data: Using AI to Drive Business Decisions
HT-04
Cofounder and CEO
SwarmSales, Inc
Machine learning and AI are becoming key building blocks for driving business decisions. The simple fact is there is far too much data created within any business to effectively sort and analyze. With AI and cognitive learning, businesses can turn mountains of data into actionable intelligence with can be integrated into their operational strategies to increase revenue-making opportunities.
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SD-WAN Expo ()
Enhancing the Enterprise Network for Complete UCaaS
SDW-04
Vice President & Chief Technology Architect, Business Engineering
Vonage
Whether over a private MPLS network or over the top of an existing broadband connection, SD-WAN solutions can help businesses enhance the performance of mission critical business applications such as Virtual Desktop, Software-as-a-Service (SaaS), CRM tools and Hosted Email. Designed for businesses with a high demand for voice, video, and data communications to conduct their day-to-day business operations, strategic, innovative implementation of SD-WAN technology with a company’s cloud-based solutions amplifies the benefits – such as increased mobility and productivity – that they are already receiving from a unified communications system, helping drive better business outcomes.
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Service Provider Solutions ()
Digital Transformation + Lean IT: How the European Power Grid got an Efficiency Boost
SP-04
CEO
Bonitasoft
Through continued modernization, digital transformation platforms are going beyond traditional process automation and optimization to help realize Lean IT advantages in organizations of all sizes. This case will show how an interactive, low-code digital transformation approach is being used to completely revise operational processes for coordination of services for the secure operations of the high-voltage electricity system for over 40 percent of the population of the European Union. The digital transformation project was launched with a cross-functional IT team with the goal of creating an application that would eliminate the operational waste and knowledge loss due to manual execution, non-standardized processes, and operations engineer turnover. Now in production for 6 months, the organization has automated complex data collection and a formalized decision process for two processes that manage the consolidation of several hundreds of different data about the European Grid. Learn what they did, how they did it, the tools they used, and the lessons learned by the IT team as they continue to transform this organization’s complex manual data collection, analysis, and report generation processes with lean, efficient applications that provide high added value to their ultimate customers.
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  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
11:30-11:55am
Wednesday - 2/14/18
Asterisk World ()
Asterisk from Scratch (continued)
AW-03
Developer Products Training Manager
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
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Business Communications Essentials ()
Transforming Collaboration with APIs
BCE-05
VP and Service Director
Nemertes Research
APIs are rapidly shifting communications from an environment of standalone platforms to one where communications and collaboration capabilities are embedded into workflows and business applications. In this session we'll look at the state of the API and Communications Platform-as-a-Service (CPaaS) market, how APIs enable supporting digital transformation initiatives, and how organizations can adopt programs to spur internal application development.
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Communications Applications ()
APIs for CPaaS
CA-05
A key to CPaaS are the APIs that are used to connect applications to the CPaaS platforms. This session will focus on key aspects of different APIs and the underlying services they can invoke.
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Hot Topics in Tech ()
By “Automation” Do You Mean Excel?
HT-05
Chief Product and Technology Officer
Workfront
In recent years, technology has introduced several buzzwords including wireless, the cloud, IoT and most recently, automation, into everyday conversations. These all can relate to the larger goal of increasing productivity in the workplace, but it can be easy to get caught up in the hype of these words without understanding what they truly mean and the impact they could have on your team. For many, automation is a fancy way of describing a formula in an excel spreadsheet. While this functionality is useful, it does not address the larger problem faced by employees: Although most employees find the integration of technology into the modern workforce has drastically impacted what the typical day looks like and the variety of responsibilities expected, many still find it difficult to focus on what they were hired to do. This session will deliver an understanding of how to identify the top areas within your business to implement automation; a working knowledge of how to establish these clearly defined goals within your organization to build an ongoing stream of productivity that directly contributes to your company’s main objectives; and define what automation is and what its role should be in this modern workplace.
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SD-WAN Expo ()
Industry Perspective: GIG + SDN: A Generational Moment
SDW-05
Vice President of Connectivity Solutions
Comcast Business
A discussion on the current market, the opportunity, and a competitive landscape that includes incumbent telcos and many more specialized players, as well as new entrants to the growing space.
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Service Provider Solutions ()
Session Details in Development
SP-05
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
12:00pm
Wednesday - 2/14/18
()
Conference Luncheon - Full conference passes only
X-02
  
1:00-1:55pm
Wednesday - 2/14/18
Asterisk World ()
Asterisk from Scratch (continued)
AW-04
Developer Products Training Manager
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
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Business Communications Essentials ()
My Phone System Sucks – What Are My Options?
BCE-06
VP Customer Services and Product Management
Sangoma Technologies
President
RAD-INFO, Inc.
CTO
Brightlink IP
You have an aging phone system that doesn’t include all the new features and functionality of the latest IP phone systems. Or maybe you invested in an IP PBX that wasn’t the right fit for your organization. Or perhaps you’ve simply outgrown it. What’s your next move, with all the options at your disposal for a new, modern communications platform? Do you go hosted or cloud, or an on-premises alternative? What are the features that will allow you to continue to evolve as a business? This session will uncover the secrets to making an effective and informed decision about your communications system based on your business size, geography, composition, and needs. You’ll leave with an understanding of the alternatives and how to make a decision that is best for your business.
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Communications Applications ()
CPaaS vs. Enterprise Communications Platform for Application Support
CA-06
The integration of the PSTN and SMS into applications can be done with a cloud based CPaaS service or by using an enterprise communications platform. This session will examine the key features and functionality differences, including integration into Contact Centers.
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Hot Topics in Tech ()
How AI is Changing the Customer Experience
HT-06
Principal
J Arnold & Associates
Artificial Intelligence has been heralded as the next great CX-enhancing technology. How is AI creating a more positive and personalized customer experience? How are businesses leveraging AI to create more profitable relationships with customers? Or is the value of AI in the customer lifecycle another example of overhyped technology?
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SD-WAN Expo ()
SDN and SD-WAN: What They Mean to Each Other
SDW-06
Director of Marketing
TELoIP
Manager, Enterprise Solutions Engineering
Riverbed
Citrix
The industry has been talking about SD-WAN for some time, and SDN even longer. But, there is still confusion regarding the two technologies, their relationship, and the practical implementation of both in a network. How they related? What are the requirements to have SD-WAN? Do we need SDN?
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Service Provider Solutions ()
Cutting-Edge Cloud Solutions for your VoIP Business
SP-06
CEO, Head of Development
Acrobits
Vice President, Marketing & Sales
Telinta
VP President of Sales
Inteliquent
This discussion will cover key trends and capabilities in cloud-based solutions for VoIP service providers. Topics include challenges that a successful VoIP business needs to plan for such as switching, billing, customer management, mobile solutions, VoIP Origination and Termination, provisioning and more. Whether your business is already well-established, or just starting out, this session will provide you with new insights.
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  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
2:00-2:25pm
Wednesday - 2/14/18
Asterisk World ()
The Role of a Carrier in Analysis and Prevention of Toll Fraud
AW-05
CEO
Simwood Group PLC
Come to this session to hear from a real-life carrier about how they combat fraud on a day-to-day basis. This information from the front line will both shock you and reassure you at the same time!
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Business Communications Essentials ()
Rise of Collaborative Communications
BCE-07
EVP of Innovation
RingCentral
The rise of millennials in today’s workforce has forever changed how work gets done. The preference toward messaging-based communication is heavily outpacing the work styles to which knowledge workers have traditionally been accustomed. But, it isn’t just the millennials who are to blame. Messaging wouldn’t be dominating the workplace if it weren’t for the “anytime, anywhere” reality mobile devices have made possible. As much as a phone call is useful in communicating a thought, we are in an age where content-sharing reigns supreme, which is what these team messaging and collaboration environments enable – but users and management alike want all their communications to be delivered in a single, unified experience, not through siloed architectures. What does this experience look like in today’s modern enterprise? How can enterprises keep pace with innovation while maintaining scale and growth? This session will discuss the rise of collaborative communications and the sense of empowerment dictating today’s modern workplace behaviors. Attendees will learn about the shift away from traditional collaboration modalities, and how the emergence of messaging is forging a new era of unified experiences.
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Communications Applications ()
CPaaS Implementation Costs
CA-07
CPaaS implementations can have widely differing costs, both in developing the solution and deploying it at scale. This session will examine the cost components of a CPaaS solution and discuss how to consider cost as part of your CPaaS option evaluation.
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Hot Topics in Tech ()
Getting Emotional About AI
HT-07
We are seeing AI infused to the technology we use on a daily basis, powered by advanced computing power, facial recognition, analytics, and an always-connected mentality. The next step is adding emotion to the equation – creating machines that can perceive sentiment and passion to create an even more enhanced experience and greater satisfaction. What is the potential for sentiment-driven AI?
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SD-WAN Expo ()
SD-WAN & NFV – It’s Not About The Tech, But Money and 5G
SDW-07
Management of wide area networks via software and networking functions improves reliability and reduces costs. However, it is more about a new ability for service providers to compete, add value, partner, differentiate and create new business models than technical efficiencies. SD-WAN and NFV are both stepping stone technologies leading us toward a Software Defined Future. However, the future is not about technology… it’s about how the changing way money goes around the table and the new opportunities created. It is the same way cloud technologies can be used as a blueprint for the economic changes in network we will realize. This session will discuss differences between SD-WAN and NFV, the role each plays in evolving networks, their evolution into still another generation of network opportunities, and how enterprises, SMBs, and providers can all leverage them to create new business opportunities.
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Service Provider Solutions ()
Delivering Telco-grade Services from an IT-grade Cloud
SP-07
Network operators hold themselves to very high standards for the availability of the services they deliver. The industry often refers to “five nines” or 99.999% availability as the standard to which telco-grade services should be held. That’s equivalent to about 6 minutes of down time per year. The best industry-standard high volume servers are actually getting quite close to this standard, although no better than 99.995% availability should be expected from such machines. But, the other key technology foundation of NFV, cloud computing, falls far short of telco-grade requirements. The best analyses we have seen suggests that an individual cloud computing environment can today achieve no better than around 99.95% availability. This session will explore the interrelationships and dependencies between current telco and cloud technologies, standards and failover methodologies, and how they can be combined to best effect to support VoLTE and other next-gen services.
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  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
2:30-2:55pm
Wednesday - 2/14/18
Asterisk World ()
The Role of a Carrier in Analysis and Prevention of Toll Fraud (continued)
AW-05
CEO
Simwood Group PLC
Come to this session to hear from a real-life carrier about how they combat fraud on a day-to-day basis. This information from the front line will both shock you and reassure you at the same time!
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Hot Topics in Tech ()
Zombies in Your Inbox: Email Marketing is Not Dead
HT-08
Chief Mojo-Making Officer
Mojo Marketing
SD-WAN Expo ()
Industry Perspective: Navigating the SD-WAN Landscape
SDW-08
President & COO
MegaPath
The SD-WAN market is predicted to grow by 90 percent each year for the next 5 years to $6 Billion. There hasn’t been a market opportunity as big as SD-WAN since the Hosted Voice market exploded. It’s being driven by the fact that 80 percent of businesses are using at least three critical cloud-based applications today and they can’t afford business disruption. As this reliance on cloud grows, they are turning to SD-WAN technology to maximize application performance and eliminate downtime for maximum productivity. This session will discuss the key topics and value propositions, how the different service providers and SD-WAN vendors are taking to address WAN requirements, including MPLS replacement, reliability vs. speed, SLAs, bandwidth aggregation, and more.
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Service Provider Solutions ()
From Start-up to Fortune 500: Building a Lean Multi-Cloud Solution
SP-08
Building and scaling a multi-Cloud solution, enabled for cloud bursting, is not a trivial task and requires a lot of automation. From a small Bay Area start-up to a Fortune 500, learn how we built a lean Operations Engineering team that supports the Adobe Advertising Cloud solution. From the TCO analysis, to the proof of concept, the R&D, and the implementation phase, this talk will tell you all about how we automated a complex infrastructure on top of Private and Public Cloud services that serves hundreds of billions of requests a day across a dozen locations and four continents. This session will challenge your cloud strategy. Why did it happen and how? Is it truly worth it? What are the risks and challenges? How do you build a strong and nimble team to deliver on your promises?
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  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
3:00-3:55pm
Wednesday - 2/14/18
Asterisk World ()
How Asterisk Enables your Web Dev to be Your Next Phone Dev
AW-06
Director | CEO
Nimble Ape Ltd
Keeping up to date with the communications industry is a challenge because it’s a constantly moving target. The one thing that we know for sure is that “typical telephony” isn’t what customers want any more, they want smart telephony and seamless customer service from their browser. Getting there isn’t as difficult as it may first appear - you just have to be willing to invest in your web developer; they are the next evolution of telephony technology. They won’t just bring tech to your team, they’ll bring diversity and an improved thought process. Come along and find out how you can make the most of what your web developer has to offer to take you to the next level of telephony customer service and create VoIP 2.0.
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Business Communications Essentials ()
Why You Shouldn't Ignore Video for Business Communications
BCE-09
CEO
Comunicano, Inc.
Vice President, professional services
Yorktel
Director of Product Marketing
Vidyo
Each year, someone declares, “This is really the year of enterprise video.” The truth is, video is not new to business communications, but it also has not exploded the way some have expected it to. There are many reasons for that, not the least of which is a lack of understanding of how to effectively leverage video communications. That said, there are many organizations – large and small – that rely heavily on video to enhance their internal and external communications experiences. And, it can be done in many ways, depending on your resources and needs. This session will discuss not only why video can dramatically increase your communications effectiveness, but how to implement it in a way that is appealing to your users and will positively impact their business activities.
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Communications Applications ()
Integrating with Speech Engines
CA-09
Platforms like Alexa, Cortina, google and Siri are being enabled to integrate with applications. This panel will discuss the ways to integrate with these services to accelerate applications usage.
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Hot Topics in Tech ()
Turning Voice into Revenue: Next-Gen Speech Analytics
HT-09
Founder
Cobalt Speech & Language
Founder and CEO
Yactraq
Product Manager
CallRail
Editor-in-Chief
HD Voice News
Despite the growth of non-traditional communications, voice remains the most popular business communications medium. Likewise, business interest in leveraging technology to increase their ability to efficiently engage with customers has driven advances in the speech recognition and analytics market. In particular, with the continued growth of mobile interactions, the data available continues to grow, and analytics capabilities are evolving to match that growth. How are trends like mobility, perpetual connectivity, and cloud computing driving the voice analytics market? What demands are being placed in business leaders and how are analytics capabilities being developed to meet these demands? How are the latest technologies enabling businesses to extract intelligence from not only customer conversations in the contact center, but throughout your business, including live calls, webinars, virtual conferences, and conference calls, and create better businesses processes to create more efficient processes, better understand brand relevance, identify sales and marketing opportunities?
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SD-WAN Expo ()
Assuring SD-WAN Services to Deliver a Superior Customer Experience
SDW-09
Co-founder and CEO
Centina Systems
Data Center – Cloud Sales Specialist
Telstra
Editor
TMCnet
As service providers and enterprises deploy SD-WAN, it is essential that they have an assurance solution that effectively monitors the health of virtual services in a disaggregated, virtual environment. That includes the need for an assurance solution that can support hybrid networks to identify and troubleshoot issues across a virtual and dynamic service infrastructure and be able to correlate those issues back to the impacted customers and services – before they impact network and infrastructure performance and business operations.
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Service Provider Solutions ()
Biometrics for Verification and Authentication
SP-09
Group Editorial Director
TMC
User authentication is a critical element for securing user data and access to applications and services. But, in an app-centric world, it can become burdensome for users. Biometrics and artificial intelligence are creating a more effective and resilient security mechanism while allowing simple and intuitive access, particularly in a mobile environment while offering maximum security, for both business and consumer applications. Should you consider biometric authentication for you applications? How can AI reduce security risks for you and your users? What do you need to know in order to integrate these latest technologies into your authentication system? What are the drawbacks?
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  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
4:00pm
Wednesday - 2/14/18
Keynote Presentation ()
ITEXPO Keynote Presentation by Dialpad
K-01
Craig Walker
Founder & CEO
Dialpad
  Keynote Presentation
4:30pm
Wednesday - 2/14/18
Keynote Presentation ()
ITEXPO Keynote Presentation by Juniper Networks: Combating Cybersecurity Threats with Behavioral Analytics
K-02
Nick Bilogorskiy
Cybersecurity Strategist
Juniper Networks
The widespread growth of cybersecurity threats over the past several years has led to a focus on investment in emerging technologies that help anticipate and detect these threats. Businesses now are spending more budget on cybersecurity than ever before; however, threat landscape continues to evolve, requiring companies to constantly need to adapt their defenses. IT departments must have a good understanding of what assets are most important to the business and then what protections make the most sense. One solution businesses should consider? Predictive analytics tools, which help stitch together various events and detect anomalous behavior humans couldn’t, filling in gaps in network protections.
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  Keynote Presentation
5:00-7:00pm
Wednesday - 2/14/18
()
ITEXPO Exhibit Hall Grand Opening Reception
X-03
  
Thursday, February 15, 2018
8:30am
Thursday - 2/15/18
()
Continental Breakfast - Full conference passes only
X-04
  
9:00-9:25am
Thursday - 2/15/18
9:00am
Thursday - 2/15/18
Keynote Presentation ()
ITEXPO Keynote Presentation by Mitel
K-05
Todd Abbott
Executive Vice President, Global Sales & Services
Mitel
  Keynote Presentation
9:30-9:55am
Thursday - 2/15/18
9:30am
Thursday - 2/15/18
Keynote Presentation ()
ITEXPO Keynote Presentation by Windstream
K-06
Layne Levine
President, Enterprise Business Unit
Windstream
  Keynote Presentation
10:00-10:55am
Thursday - 2/15/18
10:00am
Thursday - 2/15/18
Keynote Presentation ()
ITEXPO Keynote Presentation by IBM
K-03
Eric Herzog
CMO - Vice President, Worldwide Storage Channels
IBM
  Keynote Presentation
10:30am
Thursday - 2/15/18
Keynote Presentation ()
ITEXPO Keynote Presentation by Atlassian
K-04
Oji Udezue
Head of Product
Atlassian
  Keynote Presentation
11:00-11:25am
Thursday - 2/15/18
11:00am-4:00pm
Thursday - 2/15/18
()
ITEXPO Exhibit Hall Open
X-05
  
11:15am
Thursday - 2/15/18
()
Lunch Passes provided to full conference badge holders
X-06
  
11:30-11:55am
Thursday - 2/15/18
12:00-12:55pm
Thursday - 2/15/18
1:00-1:55pm
Thursday - 2/15/18
Asterisk World ()
Contextual Communications - The Evolution of the Call Center
AW-07
CEO
Cloudonix
In a world of increased connectivity and rapid response, call centers need to reinvent themselves with every technology iteration. The introduction of AI's, bots and natural speech technology aims to increase service level and reduce customer churn. But still, the call center representative will always become the weakest link. Contextual communications bridge the gap between the sometimes "clueless"/"mindless" call center representative and the consumer, lowering the friction bar and improving overall customer satisfaction. This talk will introduce the basics of contextual communications, how they can be integrated to an existing solution and a small case study of a 3000 seat call center, utilizing contextual communications.
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Business Communications Essentials ()
UC&C Success: Moving from Deployment to Adoption for Maximum ROI
BCE-10
President - Business Services
Fusion
Arkadin
President
RAD-INFO, Inc.
There are massive benefits businesses can win with new Unified Communications and Collaboration, extending far beyond simple cost savings that drive many businesses to install them. Often, once deployed, they find realizing ROI on their investments challenging, typically due to lack of adoption. The key is getting individuals and teams to use the capabilities in their daily business processes, which begins with an understanding of what those capabilities are and how they will benefit users and teams. What are these key features and capabilities that can drive productivity and revenue opportunities? How can you ensure your teams are enjoying the benefits? Choosing the right solution is only the beginning – this session will guide you to ROI... what happens after installation to create real business value.
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Communications Applications ()
Implementing WebRTC in 2018
CA-10
Director of Engineering
Galaxy Weblinks
WebRTC is both simple and challenging. This panel will focus on the paths to a successful WebRTC based deployment in 2018. The focus will be on the options and the effort in each to deliver a sustainable solution. Options form Open source to integrated platforms will be discussed.
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Hot Topics in Tech ()
How to Beat Evolving Security Threats
HT-10
Editor-in-Chief
HD Voice News
SD-WAN Expo ()
Using SD-WAN to Create Your Perfect Network
SDW-10
Senior VP, Solutions Engineering
AireSpring
President & COO
MegaPath
VP SD-WAN
Windstream
Networks are business enablers, and IT managers are under increasing pressure to deliver better and more efficient networks and faster and better connectivity for access to network resources. In fact, the network has become, perhaps, the most critical business asset today. While interest in and adoption of SD-WAN is increasing rapidly, it is not meant to completely uproot the networking ecosystem. Rather, is can be used to support existing technologies to create better solutions. The question is not necessarily whether to replace existing network infrastructure with SD-WAN, but how to build a hybrid network that will enhance your networks without a complete rebuild.
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Service Provider Solutions ()
Panel Discussion Details in Development
SP-10
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
2:00-2:25pm
Thursday - 2/15/18
Asterisk World ()
Kamailio and Asterisk - A great partnership
AW-08
VoIP Engineer
LOD Communications/The Palner Group
Kamailio, the open source sip server, works great with Asterisk and can help you protect, secure, and scale the services you provide with Asterisk. Come and hear how, from someone that has actually done it!
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Business Communications Essentials ()
Making Technology the Heart of Successful Teams
BCE-11
Cloud Advocate
Mitel
On average today’s business workers connect to and use five to ten communications applications each day. This siloed communications structure inherently wasteful and results in hours of unproductive time, whether that’s due to looking up information, connecting to services, repeating communications and context with different constituencies using different channels, or collating information from multiple sources into a single context. The result is inefficient operations and lower productivity. This session will show how to eliminate siloed communications and leverage technology to create more productive – and happier – teams, whether team members work side-by-side in the office, in various remote locations, or in mobile capacities. With modern technology, siloed communications are a thing of the past.
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Communications Applications ()
WebRTC vs. Other IP Options
CA-11
WebRTC seems to be the best way to implement IP based real time services. This session will review why WebRTC has been successful and contrast with other options in the marketplace.
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Hot Topics in Tech ()
Session Details in Development
HT-11
SD-WAN Expo ()
Industry Perspective: The Value of SD-WAN for SMB and Mid-Market Enterprise
SDW-11
Vice President of Sales & Marketing
TELoIP
As SMBs and Enterprises increasingly adopt SD-WAN as the new branch office model, a next generation security architecture is required to provide lightweight, yet deep security for this new connectivity model. Fortunately, with new days, there are also new ways of thinking. This session will propose a broad new way to manage network security. Rather than looking at brittle firewall only branch security, network and security professionals can more effectively meet the evolving needs of their business by focusing on a layered approach to security. In fact, this paradigm shift of delivering both a Software Defined WAN and Software Defined Security solution makes it possible run at near 100% network utilization while still guaranteeing predictable business critical application performance and comprehensive security.
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Service Provider Solutions ()
Should my Interconnected VoIP Company Become a Private Telecommunications Carrier
SP-11
Managing Partner
Marashlian & Donahue, PLLC, The CommLaw Group
Whether knowingly or not, the vast majority of UCaaS/Cloud Communications companies operate as “Interconnected VoIP” service providers (I-VoIP), per the regulatory definition established by the FCC circa 2005, in its Vonage Order. The FCC regulates I-VoIP differently than traditional telecoms. For the most part, the differences have favored I-VoIP companies, helping them to compete with incumbent carriers. Nevertheless, a significant legal classification available to traditional telecommunications competitors remains out of reach for the I-VoIP industry. That’s because a carrier whose service offering meets the definition of “Interconnected VoIP” cannot offer their services on a private carriage basis, or take advantage of certain de-regulatory benefits associated with private carriage. I-VoIP providers are also subject to more regulatory burdens and compliance fees at the State Utility Commission level than private carriers/private service providers, which largely go unregulated in the vast majority of the states. This session will highlight the issues, opportunities and benefits, as well as the risks associated with transforming your I-VoIP company into a Private Telecommunications Carrier, in whole or in part.
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  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
2:30-2:55pm
Thursday - 2/15/18
Asterisk World ()
Kamailio and Asterisk - A great partnership (continued)
AW-08
VoIP Engineer
LOD Communications/The Palner Group
Kamailio, the open source sip server, works great with Asterisk and can help you protect, secure, and scale the services you provide with Asterisk. Come and hear how, from someone that has actually done it!
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Business Communications Essentials ()
Bluetooth and Beyond
BCE-12
Without Bluetooth and Bluetooth Low Energy in play, the idea of a future where people can experience seamless engagement falls apart. But the truth of the matter is, along with Bluetooth, connectivity technologies such as NFC and WiFi will also be essential. While it’s true that Bluetooth is superior for certain use cases, an honest conversation about the future of connectivity to support the increasingly sophisticated device interactions isn’t possible without acknowledging the importance of all relevant connectivity technologies. This session will explore current Bluetooth trends, challenges, and opportunities associated with voice, mobility, security, new standards activities, and more. Attendees will be engaged in a discussion about the possibilities, opportunities, and challenges associated with developing a ‘master radio’ technology. What types of problems could be solved and what new business models could be triggered if the best aspects of each of today’s open technologies, including Bluetooth and BLE, were brought together to enable an all new connectivity ecosystem?
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Communications Applications ()
WebRTC and VR/AR
CA-12
Virtual reality and Artificial Reality are becoming hot topics. VR headsets are available for relatively low cost. This session will cover activities to integrate VR and AR with WebRTC over the internet to enable new and transformative use cases.
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Hot Topics in Tech ()
Session Details in Development
HT-12
SD-WAN Expo ()
Gartner Perspective on SD WAN: Enterprise Benefits and Challenges
SDW-12
Gartner’s research shows very strong enterprise interest in using SD-WAN, yet adoption is lagging. What’s causing this disconnect, and if present in your enterprise, should and how can you overcome it? In this session, a Gartner analyst will present findings from recent research detailing perceived benefits and concerns about this technology, and the current supplier landscape for SD-WAN products and services. You’ll come away with a clear understanding of how to make the best choice for your enterprise. KEY QUESTIONS: - What are the common misconceptions about SD-WAN and how are they affecting buying choices? How accurate are these perceptions? - Are enterprises interested in using managed SD-WAN services? What’s driving these preferences, and how might they evolve? - The vendor and provider landscape is constantly morphing. To make the best choice, how should you assess the different types of suppliers?
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Service Provider Solutions ()
Applications Providers: The New Voice Provider
SP-12
Founder & CEO
FreeConferenceCall.com & CarrierX
In our fast-paced, high-tech world, even the most basic ways we communicate have changed. Applications providers have become the new voice providers. So, why are we still relying on a legacy system that was built when applications didn’t exist? Applications providers have become the new voice providers. This presentation will discuss a vision for interconnecting voice applications, unleashing innovation and creating incredible user convenience.
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  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
3:00-3:55pm
Thursday - 2/15/18
Asterisk World ()
Case Studies- Managing Your Asterisk System
AW-09
COO
Cloudonix
Regardless of whether you are using Asterisk for an enterprise, a contact center, or to run a carrier; you need to manage and monitor your network. In this session Eric will review the various commercial and open source systems you can use to manage your network. This will be done by giving examples and case studies from various types of situation. These will include an enterprise, a contact center, and a cellular carrier. An emphasis will be towards network up-time and security.
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Business Communications Essentials ()
Is Cloud Inevitable in the Business Communications Ecosystem?
BCE-13
Switchvox Product Marketing Manager
Digium
CEO
Phone.com
VP, Product Marketing
Mitel
Partner
IntelliCom Analytics
Founder & CEO
Dialpad
There’s still plenty of debate over cloud vs. traditional technologies as part of communications strategies. The fact is, though, that cloud is playing an increasingly pivotal role in the broader communications ecosystem, not only from a basic delivery perspective, but to enable a broader set of features and integrations with other business software and processes. How is cloud changing how businesses view communications? How is it impacting their selection of communications services and providers? How does the desire – or need – to leverage cloud-driven resources, including AI and voice analytics, change how businesses are managing their communications? This session will discuss the current state of business communications and its evolution as a result of a growing portfolio of cloud-based services.
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Communications Applications ()
User Interfaces with WebRTC
CA-13
WebRTC enables new paradigms of how users communicate. This panel will discuss the best ways to implement WebRTC in and application and how users see the transition from the phone to a fully integrated IP based real-time capability.
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Hot Topics in Tech ()
Business Process Automation: The Key to Unlocking Digital Transformation
HT-13
Tigerpaw
Blogolyst
Talking Points
Director of Product Management
Alfresco
The pains of outdated businesses processes are becoming increasingly apparent. The U.S. healthcare system suffers from $800M in administrative expenses per year due to inefficient coordination of benefits (COB) processes (source: CAQH). In the financial sector, one global bank loses $5M-10M per year due to slow/ineffective client onboarding, while another loses 5% of its overall deals to the same issue (source: Forrester).The US government received more than 700,000 FOIA requests in FY2015. With each request requiring approximately $1,200 and 30 hours to process (source: Armedia), that amounts to $856 million and 21 million hours. So how do these enterprises evamp their processes and get with the times? Simple answer: digital transformation. Digital transformation means different things to different people in various industries. Forrester advisor to CIOs, Dan Bieler, captured the reality of digital transformation, one of the reigning buzzwords today: “Digital transformation investments are ultimately about business survival through disruption.” To become disruptors, more and more businesses are turning to business process management (BPM) as a framework to achieve digital transformation. But it’s not about just digitizing documents or building out some and calling it a day. Digital transformation is a journey that never ends, because competitive threats, regulatory changes, market conditions, and the emergence of new enterprise technologies will also never end. The most critical way to address never-ending digital disruption – what is being called Digital Transformation 2.0 – is through automation. This panel will discuss how automation can be the linchpin for digital transformation and how automation helps businesses grow into modern, customer-centric organizations.
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SD-WAN Expo ()
The Economic Benefits of SD-WAN
SDW-13
Editor
TMCnet
Vice President of Relationship Development
Granite Telecommunications
Much of the discussion around SD-WAN focuses on technology and creating better, faster, and more reliable connectivity. Inevitably, though, the conversation at some point must turn to the economics –how will SD-WAN impact the bottom line? This session will describe how SD-WAN impacts the economic configuration of networks and discuss how different models and scenarios have the potential to decrease overall network costs and the cost per megabit. Panelists will also consider economic differences between traditional facilities-based providers and emerging non-facilities based vendors.
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Service Provider Solutions ()
The Evolution of Networks and Services: How Virtualization is Reshaping Communications*
SP-13
CEO & CTO
Massive Networks
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
4:15pm
Thursday - 2/15/18
General Session ()
IDEA Showcase: Startup Pitch Networking Event & Reception
GS-02
  General Session
4:25pm
Thursday - 2/15/18
Keynote Presentation ()
IDEA Showcase Opening Keynote by Windstream
GS-03
Joseph Harding
EVP & CMO
Windstream
  Keynote Presentation
8:00pm
Thursday - 2/15/18
()
ITEXPO Party at The Atlantic Hotel
X-07
  
Friday, February 16, 2018
8:30am
Friday - 2/16/18
()
Continental Breakfast - Full conference passes only
X-08
  
9:00-9:55am
Friday - 2/16/18
Asterisk World ()
Empowering Asterisk with a Smart Virtual Assistant
AW-10
President & CEO
Speech Mobility
Learn how Speech Mobility integrated their Virtual Assistant with Asterisk to deliver a valuable solution that is both robust and scalable.
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Business Communications Essentials ()
What Can I Really Do with Collaboration?
BCE-14
Head of Product
Atlassian
Like many other communications categories, proponents of collaboration software and suites tout their benefits to increasing business processes and driving revenue. Descriptions and outlooks are full of industry buzzwords that have long been associated with the latest innovations in business communications. This session will cut through the buzzwords and get to the heard of collaboration: what does it really mean to users, what features are truly useful, how can they actually benefit your business? The discussion will focus on real uses cases and business scenarios that will ensure attendees understand the value of collaboration in real-world context and beyond the hype.
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Communications Applications ()
Managing Security in a WebRTC World
CA-14
Implementing a WebRTC solution opens up the world of internet security. IN a world where DDoS attacks are becoming common and identity theft is rampant, there are key steps to protect your applicant and your business. This pane will look at some of the key security issues and how to mitigate them.
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Hot Topics in Tech ()
How Can Virtual Reality Help My Business?
HT-14
Group Editorial Director
TMC
Virtual and augmented reality are finally starting to penetrate the business space, opening the door for innovation and entrepreneurship. While there are some easy early adopter targets in niche markets, mainstream adoption will rely on the ability for innovators and developers to build virtual, augmented and mixed reality applications that will help solve business problems and create exciting new customer experiences. This session will take a look at the evolution of VR/AR for business and explore opportunities that will lead to mainstream business adoption.
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SD-WAN Expo ()
Improving Branch Security to Elevate Experiences with SD-WAN
SDW-14
VP, Network Security
Barracuda
VP, Product Marketing
Silver Peak
Vice President of Marketing
Edgewater
Consulting Systems Engineer
Aruba, a Hewlett Packard Enterprise company
Cloud and IoT device trends are presenting serious challenges to enterprise IT departments as they work to protect branch and remote offices against security threats. Increasing utilization of cloud services is leading to higher bandwidth requirements, and Internet-connected mobile devices are changing how users and devices interact with corporate infrastructure at branch and remote networks. The traditional notion of security perimeters no longer applies to enterprise mobility and this change is negatively impacting IT’s ability to enforce policies and deliver consistent Quality of Service. This session will explore how SD-WAN and other emerging technologies can comprehensively incorporate policy management to enable simpler deployment, configuration, and troubleshooting for branch and remote networks. Attendees will leave the session with a broader understanding of the new security threats that are emanating from the branch as well as the solutions that they can put in place today to combat these threats.
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Service Provider Solutions ()
Virtualization, Automation and DevOps – Why it’s Taking so Long for Telcos?
SP-14
Executive Editor
TMC
CEO & CTO
Massive Networks
The communications industry has been talking about SDN, NFV, Cloud, Virtualization – collectively, the software telco – for some time. With a few exceptions, most operators seem to be struggling to achieve expected results. There are many reasons, both technical and non-technical. This panel will discuss how to put virtualization, automation and DevOps in place and use the tools like SDN, NFV, and cloud to achieve Digital Transformation. What are the roadblocks? To what extend have they been overcome? What other requirements must be addressed to shorten the transformation timeframe for providers so they may enjoy the benefits of digitalization and software-centricity?
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  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
10:00-10:25am
Friday - 2/16/18
Asterisk World ()
Asterisk towards Social Media & IoT Interactions - Challenges & Applications
AW-11
CEO
XCALLY
CTO
XCALLY
Are you willing to take the next step inside the Open Source communications? Using Asterisk with Voice application is great, however there is an increasing demand for Messaging applications and Omni Channel capabilities. How to manage Asterisk environment mixing together voice, messaging, socials and IoT applications will be the main focus of this presentation. We are going to analyse how the Asterisk users can manage multiple kind of interactions, according to their skills. The concept of Open Channel API will be introduced: a simple but effective way to add new channels inside an Asterisk contact center environment, from Social media to IoT events which need to be managed according to some Queueing mechanism or automatic Workflows. Real demos will be played during the session, in order to see when such concepts work and when they break! Emphasis will be given as much as possible to free concepts, some of them even under Beta developments - in order to share the vision with the Open Source community - providing ideas and collecting as many feedbacks as we can from the attendees.
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Communications Applications ()
Impact of Net Neutrality Changes on WebRTC-based Solutions
CA-15
The recent changes by the FCC to Net Neutrality enable providers to discriminate traffic handing. This panel will discuss how these changes may impact quality and present other issues to WebRTC based applicants today and in the future.
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Hot Topics in Tech ()
Panel Discussion Details in Development
HT-17
SD-WAN Expo ()
Industry Perspective: Stop Getting Routered! How an Application-Driven SD-WAN Enables the Thin Branch WAN Edge
SDW-18
VP, Product Marketing
Silver Peak
As cloud adoption accelerates, shifting traffic patterns require the intelligent, application-aware steering of SaaS traffic directly to the internet, changing the role of routing at the WAN edge. By combining SD-WAN, routing, WAN optimization and branch firewall capabilities in a single, fully integrated “thin branch” solution, enterprises and service providers can greatly simplify WAN edge infrastructure and streamline the management of underlying WAN services.
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Service Provider Solutions ()
Session Details in Development
SP-15
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
10:30-10:55am
Friday - 2/16/18
Asterisk World ()
Asterisk towards Social Media & IoT Interactions - Challenges & Applications (continued)
AW-11
CEO
XCALLY
CTO
XCALLY
Are you willing to take the next step inside the Open Source communications? Using Asterisk with Voice application is great, however there is an increasing demand for Messaging applications and Omni Channel capabilities. How to manage Asterisk environment mixing together voice, messaging, socials and IoT applications will be the main focus of this presentation. We are going to analyse how the Asterisk users can manage multiple kind of interactions, according to their skills. The concept of Open Channel API will be introduced: a simple but effective way to add new channels inside an Asterisk contact center environment, from Social media to IoT events which need to be managed according to some Queueing mechanism or automatic Workflows. Real demos will be played during the session, in order to see when such concepts work and when they break! Emphasis will be given as much as possible to free concepts, some of them even under Beta developments - in order to share the vision with the Open Source community - providing ideas and collecting as many feedbacks as we can from the attendees.
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Communications Applications ()
Impact of Net Neutrality Changes on WebRTC-based Solutions Pt II
CA-16
The recent changes by the FCC to Net Neutrality enable providers to discriminate traffic handing. This panel will discuss how these changes may impact quality and present other issues to WebRTC based applicants today and in the future.
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Hot Topics in Tech ()
Optimizing Cloud Spend
HT-16
Many Private and Public Entities have spent valuable resources to create a Business Intelligence Infrastructure. Regardless of tool or vendor, much of this exists on-premises and requires a certain amount of maintenance and support. Now that cloud vendors have become more prevalent, the question has now become how much should be spent to standardize in the cloud given how much has already been spent. This session uses real-world decisions and experiences to discuss needs, how to achieve them, risk analysis, expense analysis, and a roadmap for migrating to the cloud: what, when, cost, and ongoing support.
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SD-WAN Expo ()
Industry Perspective: SD-WAN Buyer's Guide
SDW-16
Chief Technology Evangelist
TPX Communications
With an increase in SD-WAN adoption comes a natural growth in the competitive landscape, as more and more players throw their hats in the ring. Why is SD-WAN becoming so popular so quickly? The session will discuss the features common to most SD-WAN vendors, as well as differences between telcos and niche players, and the options businesses should look for as they make their vendor decisions, including a Buyer’s SD-WAN Checklist to ensure you’re getting everything you need from your vendor.
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Service Provider Solutions ()
Session Details in Development
SP-16
  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
11:00-11:55am
Friday - 2/16/18
Asterisk World ()
Deploying 1,500 Phones in a Campus Environment
AW-12
Founder & President
Voneto
Exceeding the capacities of widely-used Asterisk management UIs can result in a painful experience. Designed for typical SMB deployments, their performance under large-scale conditions can be challenging and has numerous practical limitations... This case study explores a large College campus environment and Voneto's deployment of Asterisk with a management framework based on Asterisk realtime. We'll discuss development, customer-requested modifications, and rollout experience. As this was also a large deployment of Digium handsets, we'll explore the rollout experience and also discuss a number of custom phone and directory apps designed to enhance the end-user experience. Whether a first-time user of Digium handsets or contemplating a deployment that exceeds the capabilities of traditional Asterisk Uis, we'll have something for you.
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Business Communications Essentials ()
The Rise of Messaging in the Enterprise
BCE-17
Principal
J Arnold & Associates
VP, Strategic Alliances
Bandwidth
President
VoIP Innovations
More than 23 billion text messages are sent every day globally. It’s a trend that’s been growing for several years and, despite the multitude of other messaging channels available, remains the most consistent and broadly utilized globally. It’s also the most user-friendly of all communications applications. All of this makes it ideal for business communications. As always, there are challenges, most notably, the lack of interoperability between traditional text messaging, OTT apps, and business communications platforms. This session will discuss why messaging should be a key component of business communications – whether that’s internal communications or customer-focused – and how it can be integrated into communications strategy as a secure, connected channel.
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Communications Applications ()
Success in Communications Applications in 2018
CA-17
The closing panel will wrap up the key takeaways from the Communications Applications Expo along with some new insights and observations about the future of WebRTC and CPaaS.
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Hot Topics in Tech ()
Ransomware: How We Hack Back
HT-15
Principal Security Engineer & Evangelist
Ivanti
The world of InfoSec can be a scary place. With the onslaught of ransomware, phishing schemes, rootkits, drive-by malware, and other rapidly evolving threats, enterprise security professionals are constantly challenged with staying ahead of the game. Sadly, a lot of them fail to do so. In this session, a 6x Microsoft MVP and current FBI InfraGard member will provide a look into how Microsoft and other emerging technologies are helping businesses of all types and sizes protect and defend themselves against these constant cyber threats.
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SD-WAN Expo ()
Myths & Truths about SD-WAN
SDW-17
Manager, Network Services
Powernet
Cofounder
Sproute Networks
Editor
TMCnet
SD-WAN is still relatively new, which is one reason it is winning interest. But, that also means there are countless questions around its implementation, short- and long-term benefits, integration into existing infrastructure, and vision for the future. This session will serve to tie together many of the topics discussed at SD-WAN Expo and how business executives and network managers should look at the many options they have for enhancing or building their networks. The goal is to understand what is true and what is still undetermined when it comes to SD-WAN.
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Service Provider Solutions ()
Consumption Economy vs. Subscription Economy: Which Model will Win?
SP-17
Evangelist
Recurly
Today’s service provider marketplace is complex, growing more convoluted every day. While the subscription model is still alive and well, with many providers finding great success offering subscription-based services. It’s iTunes vs. Spotify. And, the massive number of new services being introduced is making a consumption model revival very viable. This isn’t the old pay for what you use, but comes with a new structure, new provisioning and billing complexities, and unprecedented pressure on service delivery. Which model will win? That’s unclear. Which model makes more sense for you? That’s what this session will help you understand.
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  Asterisk World
  Business Communications Essentials
  Communications Applications
  Hot Topics in Tech
  SD-WAN Expo
  Service Provider Solutions
11:00am-2:00pm
Friday - 2/16/18
()
ITEXPO Exhibit Hall Open
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