Conference Program

Days


Tracks

Wednesday, February 08, 2017
8:30am
Wednesday - 02/08/17
Continental Breakfast Served - Full conference badges only
X-01
  
9:00-9:55am
Wednesday - 02/08/17
5G Summit
Demand Drivers: The Who, What and Why of 5G
5G-01
Video on Demand, WebRTC and Social networks are high-volume activities requiring greater bandwidth and continual connections. 5G represents the collective strategies to support the demand and density of traffic in the marketplace today.
Asterisk World
Asterisk from Scratch - Part 1 - Intro to Asterisk & Asterisk Architecture
AFS-01
Asterisk from Scratch is the 2016 edition of the wildly popular Asterisk 1-2-3 Seminar. It is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This all-day seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
  5G Summit
  Asterisk World
9:00-9:25am
Wednesday - 02/08/17
All About the API
Enabling the API Economy
API-03
Business Communications Essentials
Communicating and Collaborating with Different Generations in the Workforce
BCE-01
It’s clear there are vast differences on communications theory between the different generations in today’s workforce. This session reviews some of the fundamentals of communication, how different generations relate to them, what expectations arise as a result, and how you, as a business leader, can use the tools available to create a consistent and reliable connection across your entire organization.
Hot Topics in Tech and Communications
From CIO to CDO: How to Drive Innovation and Value with Data
HT-01
Sonian
With the rise of SaaS solutions, employees from various business departments are making IT decisions without involving CIOs or their teams. As a result, the role of the CIO has been marginalized, and many CIOs have found themselves more focused on overseeing maintenance-related tasks rather than spearheading innovation-focused initiatives. How can CIOs catapult themselves back into their power positions? The answer lies in something every enterprise is swimming in – data. With data volumes increasing on a daily basis (the average medium size enterprise creates terabytes of raw data per week), CIOs have the opportunity to deliver tremendous value to their businesses by making sense of what this information means for every level of the organization.
MSP Expo
Finding Your Niche in the Cloud
MSP-01
Green Cloud Technologies
How do traditional hardware VARs and MSPs pivot their businesses into cloud services? This presentation will discuss the fear and trepidation many resellers feel about jumping in to the cloud, and then explain how they can overcome those fears with three key understandings about the nascent industry. First, they must realize that they don’t have to sell “cloud-everything” or transition their entire business to a new thing. Second, by identifying their organization’s niche in the market, they can find a cloud offering that enhances their portfolio and makes sense for their business. Finally, they don’t have to build a cloud solution from the ground up. By partnering with a reliable cloud provider, they can deliver the services their customers demand without the expense and commitment of operating a data center. Once they find their cloud niche, traditional resellers can leverage the benefits of cloud services to expand their business, build recurring revenue, and create new opportunities in a rapidly-growing technology segment.
Service Provider Trends and Topics
Mobility and Software Solutions for Asset Lifecycle Management and Capex Optimization
SP-01
Fulcrum
This is a high-level strategy presentation and discussion on best practices for using mobile phones to automate any asset and infrastructure supply chain using Asset Lifecycle Management technology, as proven by numerous Telecom and Communication Service Provider companies. Hear best practices for efficient ways for CSPs to get Asset Visibility, Insight, and Control of all their assets, and use ALM to purify and enhance data coming from OSS, BSS, and ERP systems.
  All About the API
  Business Communications Essentials
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
9:30-9:55am
Wednesday - 02/08/17
All About the API
What Companies Think about when they Formulate their API Strategy
API-01a
Business Communications Essentials
Session Details TBA
BCE-01a
Hot Topics in Tech and Communications
Leveraging Analytics for Business Intelligence
HT-01a
ADTRAN Inc.
Analytics is a buzz word that is thrown around to describe a myriad of different ways in which a company uses data to solve a problem. How is analytics really used to help an organization or business succeed in the fast paced world of today though? Many businesses are looking for a way to increase sales and market presence, as well as customer outreach to help drive business growth. These businesses must be able to harness the power of what an analytics program can really do for them. This session will address how analytics platforms can help companies leverage the data provided by its customers. Analytics platforms can give broad views into who the customer base really is and can allow engagement with them in new and unique ways to help grow a business and its revenue streams. With an understanding of customer demographics and behavior captured over time, businesses are now in a position to develop targeted advertising to generate revenue based on a wealth of data and change the advertising throughout a period of time as their customer demographics change throughout the business day.
MSP Expo
Managed WFO: Taking UC to the Next Level
MSP-01a
As adoption of cloud-based communications services continues to grow, providers and integrators, alike, are on the lookout for the next opportunity to differentiate. Likewise, UC adopters are looking for ways to even further enhance their operational efficiencies through managed services offerings that can include anything from email to voice and contact center and, now, WFO and call recording. Easily integrating with most available UC solutions, managed services providers and integrators are able easily build their value proposition, while their customers are able to easily add these features to their subscriptions.
Service Provider Trends and Topics
Session Details TBA
SP-01a
  All About the API
  Business Communications Essentials
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
10:00-10:55am
Wednesday - 02/08/17
5G Summit
The Trials and Tribulations of 5G
5G-02
AT&T and Verizon have 28 Hz and 39 Hz trials today. What are they trying out? Is this for fixed wireless services or backhaul? There is a lot of promise for 5G but where do the carriers want to take it?
All About the API
Panel: Creating Contextual Experiences by Embedding Voice and Messaging into Apps
API-02
Greenfield Technology
Bandwidth
Asterisk World
Asterisk from Scratch - Part 2 - Installing Asterisk & Intro to DialPlan
AFS-02
Business Communications Essentials
The Case for UC Diagnostics
BCE-02
Anyone who has ever experienced a UC conversation with poor voices quality – full of garbled voices or dropped words or syllables – knows all too well how frustrating it can be. The challenge is nobody – neither your network provider nor your IT team is quick to acknowledge fault. The truth is, fault is less important than resolution, but that isn’t always the easiest task unless you have the right tools. This session discusses the problems that can occur in any part of a UC environment and ways any business can easily identify their source, and how to address them so future calls are crisp and clear.
Hot Topics in Tech and Communications
How AI is Changing the Customer Experience
HT-02
The volume of data generated by society today is nothing short of astounding and, while it can often seem a daunting task to make sense of it all, data analytics technology is helping us achieve some semblance of data order. For the customer experience, the massive amounts of data that are being processed in real or near-real time are allowing for the introduction of more complex automated customer engagement opportunities. This session will discuss how AI will change the course of the customer journey through the customer lifecycle, creating a more positive experience and, ultimately, driving business revenue and growth.
MSP Expo
Panel: So You Want to Build a Successful Hosted Cloud Communications Business
MSP-02
Xact Communications
SkySwitch
Sotel
As more and more businesses seek to jettison their on-premises communications systems in favor of the flexibility and the management benefits of cloud-based offers, the opportunity for MSPs to jump into the mix is greater than ever. The key is understanding what it takes to do it right. This session will detail keys to success and ways to limit pitfalls and headaches, to turn this opportunity into real revenue.
Service Provider Trends and Topics
Panel: The Growth & Importance of Data Analytics
SP-02
Avotus Corporation
Every operator is searching for new ways to increase revenues and profits during a time of little growth in the industry, but few have truly been able to leverage the latest analytics capabilities for a real differentiation. But, a recent report suggests the telecom sector’s use of data analytics tools is expected to grow at a CAGR of 28.3 percent over the next four years. This session will explore what improvements are available through the adoption of analytics in telecommunications: visibility, internal processes and market conditions, the discernment of trends and the establishment of forecasts. Analytics can extract actionable insights from a combination of business social network inputs and big data analytics. By analyzing organization-wide communication data, customers can pinpoint areas to improve key business functions across the organization and offer telecom operators a complete picture of their operations and their customers, allowing them to further their innovation efforts and identify new revenue opportunities.
  5G Summit
  All About the API
  Asterisk World
  Business Communications Essentials
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
11:00am
Wednesday - 02/08/17
Keynote Presentation
Keynote Presentation
K-01
  Keynote Presentation
11:30am
Wednesday - 02/08/17
Keynote Presentation
Keynote Presentation by RingCentral
K-02
RingCentral
  Keynote Presentation
12:00pm
Wednesday - 02/08/17
Conference Luncheon - Featuring presentation by Vertical - Full conference badges only
X-02
Vertical Communications
  
1:00-1:55pm
Wednesday - 02/08/17
5G Summit
Regulatory Reform
5G-04
Does 5G represent the end of regulatory requirements based on technology? Does legacy regulation transfer to modern solutions, or will exemptions continue to be made?
All About the API
Panel: Bringing Telecom Innovation to Market Faster with APIs
API-05
Asterisk World
Asterisk from Scratch - Part 3 - Configuring Endpoints & Interactive Dialplan
AFS-03
Business Communications Essentials
Panel: Unlocking Worker Productivity through Mobile Devices
BCE-05
Movius
Tangoe
Zebra Technologies
Mobility shouldn’t keep business executives and IT leaders up at night – yet many struggle in the face of turning mobile devices into productivity tools. When you consider the vast capabilities of the latest smartphones and tablets, the path forward is clear: They can only benefit your business when used properly. This panel will dissect the mobility dilemma from a logical perspective: What are users’ application needs and how do you keep track of them? In a largely BYOD world, what are your management needs? How can you create the best user experience for your employees? And, how does it all relate to your bottom line?
Hot Topics in Tech and Communications
Panel: Demystifying SD-WAN
HT-05
Talari Networks
Telstra
Versa Networks
The overall goal of the session is to introduce enterprise networking professionals to SD-WANs with an understanding of how it can assist them to address the application challenges that they face. The session review core SD-WAN technology (e.g. WAN virtualization, a controller for centralized orchestration, analytics and reporting for capacity planning and troubleshooting) but also share details regarding product use cases. Enterprises IT organizations are challenged by the need build a Wide Area Network (WAN) that delivers acceptable performance for applications while also trying to reduce costs. With today’s application mix and ever increasing demand for more capacity, it is becoming increasingly difficult to accomplish these goals. Enter the Software-Defined Wide Area Network (SD-WAN) which is a top of mind technology for many IT organizations since it offers a way to improve the agility, reduce the complexity and change the economics of the wide area network. This panel will discuss the characteristics of the different types of applications that enterprises typically deploy and develop an understanding of how various network impairments can affect them along with the various techniques used in SD-WAN solutions to show how they enable the enterprise to maintain an acceptable level of user experience despite these network challenges.
MSP Expo
Panel: How to Differentiate Your Telecom, Managed, Hosted, and Cloud Services for Revenue Growth
MSP-05
SP Home Run Inc.
SkySwitch
The way telecom, managed services, cloud, and hosting purchasing decisions are made is changing. Today, because IT influencers and decision makers are doing so much upfront research, often 70 percent or more of their decisions have already been made before you’re even looped into the conversation. This can put you at a huge disadvantage if you haven’t drawn their attention through market differentiation. Likewise, for those MSPs that have, this change in decision-making theory presents an opportunity to get earn a seat at the table as a highly-differentiated trusted advisor. This session will detail how to ensure you get found early enough in the buyer’s journey to matter, stand out from the crowd, command premium pricing, and attract world-class clients and talent.
Service Provider Trends and Topics
Panel: The Evolution of Networks and Services: How Virtualization is Shaping the Solutions of Tomorrow
SP-05
GlobeNet
Greenfield Technologies Ltd
The shift to NFV is reshaping the telecommunications landscape by shifting importance away from the traditional switch and router hardware and on to the server. By changing the fabric of the legacy proprietary infrastructure, NFV is transforming the culture of the industry as a whole. Carriers and ISPs have begun extending beyond their domestic markets with virtual network extensions that allow their customers to seek new market opportunities, by quickly deploying new networking services or scaling existing services to meet changes in demand. The transformation towards virtualized network platforms is still in its early stages of what is predicted to be a 15-year maturation period, however the industry can expect a rapid jump in the global NFV market from US$2.3 billion to US$11.6 billion in the next four years according to data from IHS’ July 2015 report. This session will explore how NFV and other related technologies are changing the way service providers are approaching their future.
  5G Summit
  All About the API
  Asterisk World
  Business Communications Essentials
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
2:00-2:55pm
Wednesday - 02/08/17
5G Summit
Does Right of Way Change the Game?
5G-05
So much of the discussion is around line of sight that Right of way and the existing infrastructure providers for towers probably have a larger role in the deployment of 5G. What are the pressures to increase locations and enable shared resources. Are the cost benefits driving technology deployments?
Asterisk World
Asterisk from Scratch - Part 4 - Advanced Dialplan
AFS-04
  5G Summit
  Asterisk World
2:00-2:25pm
Wednesday - 02/08/17
All About the API
Tips for Adding Real-time Communications to Your Apps
API-06
Business Communications Essentials
Intellicom Analytics Research
BCE-06
Hot Topics in Tech and Communications
Update: International Cloud Computing Standards
HT-06
There is a new international cloud computing standard (ISO 19086-1, the Cloud SLA Framework). This global standard outlines key clauses that organizations should consider in their cloud agreements and should be a key tool that every IT professional should be aware of. This discussion will present attendees with an update on the latest developments, what they mean for cloud adopters, along with a user-friendly checklist to ensure businesses are able to develop the best adoption strategies.
MSP Expo
Moving from MSP to MSSP for Fun and Profit
MSP-06
Fortinet
Regulatory compliance management and requirements, such as PCI and HIPAA, among many others, touch nearly every type of organization. A rapidly growing number of organizations are feeling the pain of not having the right tools and/or the right personnel to manage these requirements. With the right set of tools and associated service offerings, MSPs can be poised to take advantage of this opportunity to quickly become a trusted advisor, and a more strategic partner with service offerings targeted to the growing number of organizations who are looking to outsource these critical functions.
Service Provider Trends and Topics
Virtualizing the Network: Lowering CAPEX, OPEX and Increasing Flexibility
SP-06
Telecom service providers have a major challenge maintaining unprecedented levels of stability and speed while attempting to roll out new and better applications demanded by subscribers. The only way to accomplish this is to evolve the network itself to become more intelligent and mature, allowing for more flexibility and agility. The answer is, of course, virtualization. This session will discuss how operators are increasing their network flexibility while reducing CAPEX and OPEX with virtualization technologies.
  All About the API
  Business Communications Essentials
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
2:30-2:55pm
Wednesday - 02/08/17
All About the API
What App Users Want from APIs
API-07
Business Communications Essentials
Enterprise Communications: It's Personal
BCE-03
Plantronics
People’s work styles vary. Now, more than ever, IT leaders are beginning to recognize that if they hope to attain strong adoption of communications technology in the enterprise, they need to understand and consider user behavior, device preference and work style. With this in mind, Plantronics conducted an in-depth, global study of 4,000+ participants, in an effort to understand evolving needs and pain points as they apply to communication and communication device technologies. This work identified distinct working styles or “personas.” This session will take you through each persona, and explain how matching specific needs of the individual to the right communications technologies, can help dramatically improve the overall efficiency and productivity of any workforce.
Hot Topics in Tech and Communications
Containerization as an Alternative to Traditional Virtualization
HT-07
While server virtualization technology has been around for years, Docker has effectively propelled a more recent alternative, containerization (or container virtualization) in the spotlight, largely because if the operational efficiency, portability, security of container technology. This session provides an overview of containerization to drive a discussion of the benefits and drawbacks of container virtualization compared to traditional virtualization, including use cases where one or the other may be advantageous.
MSP Expo
Why Automation is Critical for MSPs to Succeed
MSP-03
Ayehu
MSPs often feel greater impact from technology evolution – simply because often have a broad service portfolio. Among the trends that can benefit MSPs the most today is automation, because it will allow MSPs to focus on their service delivery during a time when competition is heavier than ever and the nature of having to manage and deliver multiple offerings increases complexity exponentially. This session will explain why process automation is a must for MSPs looking to increase their value to existing customers while continuing to scale their operations.
Service Provider Trends and Topics
Talking Analytics in the Age of Software Defined Networks
SP-07
Network performance monitoring and management has been in the doldrums for decades. The best protocols for network visibility that our industry has produced are SNMP, ping, and syslog – all of which have limitations, especially in our new age of SDN and NFV networks. Over the last few years, software-defined networking has seen new ways of getting information from our devices, and new tools and techniques are emerging to help network operators get better data and make more sense out of it. This session will talk about the state of network monitoring and analytics, discussing why things like SNMP aren’t enough, how analytics and telemetry differ from traditional monitoring, what data sources are available, and how we can put that data to good use.
  All About the API
  Business Communications Essentials
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
3:00-3:55pm
Wednesday - 02/08/17
5G Summit
5G to the Handset
5G-06
It’s all about the density? How close are we? What is the promise of 5G to the handset? Can we make the smart device the only service to the home? Will 5G change the carrier’s strategy? Will the qualities of 5G make service provider’s winners and losers?
All About the API
Panel: Rerouting the Customer Journey through Embeddable Applications
API-13
Business Communications Essentials
Panel: Cut the UC Hype: Which Deployment Model is Right for You?
BCE-08
collab9
Windstream
Avaya
Mitel
Email, mobile phones, landlines, instant messaging, text messaging, web conferencing and video chat—there are more ways to communicate than ever. Because some companies aren’t adopting enterprise-grade communication tools, employees are even downloading their own tools – turning to Skype, Slack, Google Docs and other collaboration tools. But even with all of these options readily available, connecting and collaborating with others can be challenging. By streamlining and standardizing communication and collaboration efforts with a modern UC solution, staff can work the way they want, where and when they want. The benefits of UC are clear, but a major question is the best way to deploy. A one-size-fits-all deployment doesn’t actually fit all. This session will explore the different options (virtualized, on-premises, cloud, hybrid) and the pros and cons of each, as well as how to choose which deployment method works best for your business. Attendees will walk away with a greater knowledge of each deployment model in order to determine which one is the most suitable for their business. Additionally, VARs and resellers will gain deeper understanding of how they can help guide their customers to select the best deployment model.
Hot Topics in Tech and Communications
Women in Tech
HT-08
Service Provider Trends and Topics
When the FBI Comes Calling: What Every Service Provider Needs to Know About Lawful Intercept
SP-08
With all the internal and external threats and challenges facing businesses, it's not a question of if you'll be faced with a lawful intercept request, but when. When it happens, you need to be able to comply. Presented by the National Domestic Communications Assistance Center, which operates under the Department of Justice, this session will provide an introduction to the Communications Assistance for Law Enforcement Act (CALEA) and the underlying lawful authorities that govern the use of electronic surveillance by law enforcement. In addition to providing a general understanding, this session will also explain the concepts of lawful intercept as an investigative technique specifically as they relate to the communications industry.
  5G Summit
  All About the API
  Business Communications Essentials
  Hot Topics in Tech and Communications
  Service Provider Trends and Topics
3:00pm
Wednesday - 02/08/17
MSP Expo
Keynote Presentation by Service Tree: Top 10 Pain Points for the Modern MSP
MSPK-01
This Solution
  MSP Expo
3:30pm
Wednesday - 02/08/17
MSP Expo
Keynote Presentation TBA
MSPK-02
  MSP Expo
4:00pm
Wednesday - 02/08/17
Keynote Presentation
Keynote Presentation
K-03
  Keynote Presentation
4:30pm
Wednesday - 02/08/17
Keynote Presentation
Keynote Presentation by IBM
K-04
Data is the new natural resource that is transforming industries and professions. Cognitive computing is redefining and re-imagining how we interact with data. To succeed in the Cognitive era, businesses must deliver applications that collect and mine oceans of data for actionable insights to gain a competitive edge. To enable this, a next-generation hybrid cloud infrastructure must connect data from all sources, including traditional enterprise systems as well as mobile data. This infrastructure must dynamically and economically deal with an explosion in data volume and it must deliver the computing power necessary to perform the analytics flexibly and with high performance.
  Keynote Presentation
5:00-7:00pm
Wednesday - 02/08/17
ITEXPO Exhibit Hall Grand Opening Reception
X-03
  
Thursday, February 09, 2017
8:30am
Thursday - 02/09/17
Continental Breakfast Served - Full conference badges only
X-04
  
9:00am
Thursday - 02/09/17
General Session
Special General Session
GS-01
  General Session
10:00am
Thursday - 02/09/17
Keynote Presentation
Keynote Presentation by Onvoy
K-05
Onvoy, LLC
  Keynote Presentation
10:30am
Thursday - 02/09/17
Keynote Presentation
Keynote Presentation by Vmware - Mind Shift: Learning to Thrive Amid Disruption and Digitization
K-06
VMware
New technologies like mobile devices and the cloud have given businesses the ability to rapidly adopt new business models. With rapid changes in business come rapid changes in the roles of people and technologies. A user’s identity, role and their workplace (location/device) will define their workspace that can consist of both traditional apps or new emerging cloud or mobile apps. Offering multiple services to meet the needs of unique users is a good thing, but delivering different experiences across those services is no longer acceptable. The experience needs to be seamless across scenarios, user groups and devices. This session will discuss the mindset shift that leaders must make in order to thrive within this digital disruption and share best practices that they can implement to ensure a seamless experience within their own businesses.
  Keynote Presentation
11:00am-4:00pm
Thursday - 02/09/17
ITEXPO Exhibit Hall Open
X-05
  
12:00pm
Thursday - 02/09/17
Conference Lunch Tickets - Full conference badges only
X-06
  
1:00-1:55pm
Thursday - 02/09/17
5G Summit
5G and Wi-Fi: Google, Cable and Everything Else
5G-07
Are these friends or foes? Does the home need to support 5G or does Wi-Fi continue to dominate the home and 5G needs to act as the gateway? Will service providers need to deliver duality? Are there wireline technologies to complement the deployments? Is it time for the cable operators to offer wireless services? Is Google Fiber going to support a 5G strategy? When looking at the future does 5G change the business model for the wireless Internet community?
All About the API
Panel: Common Mistakes to Avoid when Building your API
API-09
Asterisk World
Using Asterisk and Kamailio for Reliable, Scalable and Secure Communication Solutions
AW-01
LOD Communications
Asterisk (the most popular Open Source communications platform in the world) and Kamailio (a very popular Open Source SIP server) together can be used to provide an enterprise class, secure and scalable VoIP system. Not only can Kamailio provide a great front end for load sharing to a number of Asterisk instances, but it is particularly useful to help your deployment remain strong during brute force attacks, fraud attempts, and other security threats in today's world.
Hot Topics in Tech and Communications
Building the Customer Experience Strategy with Millenial Appeal
HT-09
The emergence of social media over the past decade has revolutionized the way businesses communicate with their customers. Nearly 50 percent of Millennials say they count on social media when shopping online (and we all know how popular online shopping has become). Half of American shoppers say Facebook is the top purchase influencer for them. And, more than 8 out of 10 customers indicate they like, or even love, when a company responds to them via social channels. So, as the Millennial generation becomes an increasingly influential part of the workforce and, therefore, your customer base, your customer engagement and acquisition strategy has to evolve to become Millennial-friendly. This session will explore the role social media, mobility, and other technologies are and should be playing in your customer-facing strategy, from technology to process, to ensure you’re able to handle this new era of customer engagement.
MSP Expo
Panel: How Network Function Virtualization (NFV) is Reshaping Managed Services in the 21st Century
MSP-08
Versa Networks
Due to competition and commoditization, managed service providers have essentially become VARs, reselling hardware and offering proprietary routers and servers to their subscribers. This business model offers very low profit margins. Compounding this challenge is both fierce competition from adjacent sectors including OTT and broadband providers, as well as increasingly DevOps-focused customers forcing service providers to develop and provision managed services more rapidly. At the same time, business goals require regular increases in top-line service revenue through more robust service offerings and improve service profitability. The good news is that NFV technology can help restore a service provider’s service profitability by making it easier to design and roll out new services while ditching complex and expensive proprietary hardware. Service providers won’t just see new revenue, but will watch their CapEx and OpEX drop by up to 80 percent! This panel will discuss how virtualized network functions (VNFs) can augment an MSP’s offerings, increase margins, agility and total addressable market.
Service Provider Trends and Topics
Panel: Cutting-edge Technology to Overcome Mobile Challenges
SP-09
The fast-growing mobile marketplace is filled with opportunity, but also with challenges. This session will bring together three industry experts to discuss trends which enable mobile VoIP service providers, MVNOs, OTT solution providers to better compete. What cloud-based solutions can help service providers grow, without deploying their own infrastructure? What does it take to launch a highly-profitable MVNO business for global travelers? How can you take your business Over-the-Top? Local phone numbers/virtual phone numbers as a competitive advantage? How can mobile solutions be integrated with other services aimed at the home or office? Our panel will discuss these key questions and more. The session is a must-attend for service providers looking to keep up with cutting-edge technology developments, as well as newcomers planning to use cutting-edge technologies as part of a newly-launched service provider business.
What's New in Enterprise Communications
Making Skype for Business Work for Your Business
E-01
AudioCodes
MegaPath
From Day 1, Microsoft has seen widespread adoption of its UC-focused solutions – OCS, Lync, Skype for Business – but too many businesses have failed to live up to expectations. Often, that can be a result of not have a well-planned implementation strategy in place. In order to maximize benefits and ROI, business leaders must consider variables such as, current environment and infrastructure, goals and future objectives, users’ needs, migration plan, and of course, an education agenda. Not only will consideration of the factors help you make an informed decision, it will ensure you have a well-designed plan for implementation that will guide you to success, rather than leaving you wishing you had your old system back. Panelists will discuss the challenges of Skype for Businesses and steps businesses can take to alleviate them, based on real-world experience.
  5G Summit
  All About the API
  Asterisk World
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
  What's New in Enterprise Communications
2:00-2:55pm
Thursday - 02/09/17
5G Summit
Lessons from the Stadiums
5G-08
Stadium deployments of Wireless technology represent amazing insight into demand requirements and cost effectiveness. We look at the Stadium deployments to get our arms around where we are today and what the mixture is of traffic that we should project onto 5G.
Asterisk World
The Digium Advantage - On Premises and Cloud Solutions
AW-02
Digium, the creators and primary sponsors of Asterisk have an amazing range of products and services that have all been developed on or for Asterisk. Attend this presentation to see how these can be used to improve your deployments, boost your support offerings and contribute to your bottom line!
  5G Summit
  Asterisk World
2:00-2:25pm
Thursday - 02/09/17
All About the API
Consequences of an Unhealthy API – What Businesses Need to Know
API-10
Hot Topics in Tech and Communications
Chillin' Like a Villain: Applying Critical Thinking to Security
HT-04
MSP Expo
The Emergence of Workplace as a Service
MSP-10
CloudJumper
The continued shift toward cloud-based workspaces is increasing demand among organizations that are making the switch to WaaS to improve business mobility and IT infrastructure efficiency. MSPs and other telecom providers have eyed this emerging market and begun complementing their service portfolios with cloud-based workspace solutions. This session will explain the shift towards WaaS and how MSPs can take advantage of the opportunity with speedy market entry with a customized platform that can meet the needs of any size customer.
Service Provider Trends and Topics
SIP Forum Session Details TBA
SP-03
What's New in Enterprise Communications
Context, Wearables, and WebRTC: Communications Next
E-02
Plantronics
Big data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. This session will provide an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it may enable, complement or entirely transform.
  All About the API
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
  What's New in Enterprise Communications
2:30-2:55pm
Thursday - 02/09/17
All About the API
From Monolithic to Microservices: Scaling Technology and Process for a Digital World
API-11
Hot Topics in Tech and Communications
Leveraging the Power of the Cloud to Make People Happy
HT-03
WMPH Vacations
8x8
Considering a move to the cloud, but are overwhelmed by the task? One of the key attractions to cloud-based communications is the ability to easily integrate UC and contact center capabilities to deliver an intuitive, global, enterprise-grade solution on a single platform for all your business communications needs. Benefits include continuous communications, true mobility and remote employees, multi-device capability, personalized customer service in the contact center and advanced performance analytics, increased reliability. In this fireside chat, you'll hear why and how WMPH Vacations, which has the most downloaded mobile Cruise Finder app in the US, made the jump to cloud-based communications, resulting in greater engagement and more personalized service, including best practices learned from the transition.
MSP Expo
CyberSecurity as a Managed Service
MSP-11
The session will discuss how cybersecurity should not be viewed as simply a hardware or software issue – but rather, a managed service that involves training people, implementing processes, and leveraging technology to keep an organization safe. Attendees will understand how to develop assessments that identify corporate vulnerabilities, discuss best practices for creating policies and training employees to implement them, and discover ways in which organizations of all sizes can implement response capabilities in the event of a cybersecurity breach.
Service Provider Trends and Topics
Session Details TBA
SP-11
What's New in Enterprise Communications
Intellicom Analytics Research
E-03
  All About the API
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
  What's New in Enterprise Communications
3:00-3:55pm
Thursday - 02/09/17
5G Summit
5G and IoT
5G-09
Does IoT change your 5G strategies? Can ISM, LoRa, RPMA, and Sigfox make separate segment of IoT an important. How does IoT add to the congestion of the 5G networks?
All About the API
Managing the API Lifecycle for Successful Development and Adoption
API-12
Asterisk World
Asterisk ARI Primer
AW-03
Greenfield Technologies Ltd
The Asterisk ARI (Asterisk RESTful Interface) is quickly becoming the preferred way to use Asterisk for many web developers and communications solutions designers. Attend this presentation to learn the essentials to get going with this flexible approach to integrating Asterisk. Your presenter, Nir Simionovich, has been using Asterisk for many years, both natively and through the various interfaces available - and is just the right person to guide you to getting the best results from using the ARI.
Hot Topics in Tech and Communications
Panel: New Revenue Opportunities with Communications Apps
HT-12
Fuze
Ingate Systems
We are in an app economy, a world driven both professionally and personally by apps. It’s a function of the processing power of today’s tablets and smartphones, which allow connectivity, productivity, and massive processing power in the palms of our hands. As a result, communications – specifically, real-time communications – is also moving to the mobile environment. The question becomes, what are these new applications, who do they target, how are they different from existing capabilities to the degree uses will want to adopt them, and how can they be monetized? These questions will all be answered by this panel of industry veterans.
MSP Expo
Session Details TBA
MSP-12
Service Provider Trends and Topics
Panel: Why Are Operators Struggling with Digital Transformation?
SP-12
As service providers struggle to meet the evolving need of their multi-device and multi-service users, they are challenged by having to balance their existing infrastructure and service deliver platforms with the transformation to a modern, next-gen provider that is able to rapidly and reliably deliver monetizable digital services. How does digital identity factor in? What does this digital transformation mean for legacy B/OSS systems? Panelists will define Digital Transformation and define the path forward for service providers.
What's New in Enterprise Communications
Panel: Expanding WebRTC Capabilities Beyond the Typical Use Cases
E-04
Blacc Spot Media
Bit6
Dialogic
Temasys Communications
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications allowing for advanced multi-user use cases. This panel will discuss the architectural requirements for these evolving use cases, as well as examples of APIs and integrations for new WebRTC use cases, such as team collaboration, virtual classrooms, broadcasting, archiving and security.
  5G Summit
  All About the API
  Asterisk World
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
  What's New in Enterprise Communications
4:00pm
Thursday - 02/09/17
IDEA Showcase - Startup Pitch Event - Featuring Keynote by Jeff Pulver
GS-02
  
4:15pm
Thursday - 02/09/17
Keynote Presentation
IDEA Showcase Keynote Address by Jeff Pulver
K-07
PulverHWC
  Keynote Presentation
8:00pm
Thursday - 02/09/17
ITEXPO Networking After Dark Party - Atlantic Hotel - Sponsored by 888Voip, Sonus
X-07
  
Friday, February 10, 2017
8:30am
Friday - 02/10/17
Continental Breakfast Served - Full conference badges only
X-08
  
9:00-9:55am
Friday - 02/10/17
All About the API
Panel: Raising The Bar for SMS - How Cloud Communications APIs are Driving Innovation in Legacy Telco Services
API-08
Asterisk World
Mobile Call Center Apps for Asterisk - When they Work... and When they Break
AW-04
Xenialab
What normally works just fine for a PBX or traditional Call Center environment is not necessarily that compelling when you need agents or supervisors working inside Mobile Teleworking scenarios. The situation gets even more critical when we explore the mobile multi channel environment or video WebRTC scenarios. Concepts, ideas, prototypes and... Dangerous demos will be showed during this presentation!
Hot Topics in Tech and Communications
Session Details TBA
HT-13
MSP Expo
Panel: What MSPs Need to Know About APIs
MSP-13
The growing API Economy is driving an Anything as a Service environment, which means that businesses are no longer bound to local IT and communications vendors. Rather, they can now seek out MSPs that are able to deliver some or all of the services businesses by writing apps to leverage available APIs. The nature of MSPs – building their businesses on the ability to together multiple services into cohesive packages – makes them a natural fit for the API marketplace. As they continue to evolve offers and integrate new services using APIs, there will be hurdles to overcome, and best practices for doing so. This panel will discuss those issues, including the types of APIs available and from whom, how to ensure different APIs work well together, which APIs are most useful for their objectives, and more.
Service Provider Trends and Topics
Monetizing Communications Services in a Digital World
SP-13
CSPs are facing rapid disruption with significant revenue and margin pressures. Among the challenges is increased competition, not from their own legacy community, but from digital service providers like Netflix, Google, and Amazon. As a result, CSPs are changing their business models so they look more like these DSPs, focusing on services first and connections second. In order to seize new opportunities in digital services, a move to the cloud, and to more agile billing systems, is essential. This session considers how traditional CSPs can adapt their models to compete in today’s OTT world without compromising scalability, performance, or security.
What's New in Enterprise Communications
Panel: Digital Transformation: Are You Using the Right Tools to Collaborate?
E-05
Yorktel
CounterPath
Prysm
Alcatel Lucent Enterprise
The business workspace has evolved significantly over the past decade, it hardly resembles its predecessors. Technology has become pervasive and governs everything we do, with the goal being to be as productive as possible, following the mantra, “Work smarter, not harder.” In order to do that, businesses must have the foresight to invest in the most appropriate technologies that will allow them to collaborate with anyone, potentially including colleagues, partners, and customers as needed. While the right tools allow users to accomplish tasks and achieve goals more efficiently, not having them typically results in a reduction in efficiency due to redundant and unnecessary tasks – business decelerators. Join this panel to collaboratively discuss how the digital workplace has evolved, the tools that are available that drive collaboration, what factors should guide your decisions, and how to properly deploy and implement your choice of collaboration technologies.
  All About the API
  Asterisk World
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
  What's New in Enterprise Communications
10:00-10:55am
Friday - 02/10/17
Asterisk World
VoIP Security 101 - What You Need to Know
AW-05
Greenfield Technology
Can your company afford to ignore VoIP security? With the number of attacks on your telephone services and mobile devices your chance of being attacked and financial liability is at an all time high. This session offers an introductory primer to securing your VoIP PBX. This talk will include explanations about common attacks, how they can find you, and common techniques you can use to defend your company. There will be examples of attacks and will include a screen capture of a (failed) brute force attack on a PBX.
  Asterisk World
10:00-10:25am
Friday - 02/10/17
All About the API
Turbocharge your API Strategy with SDK
API-14
Hot Topics in Tech and Communications
Threat Actors Explored: Grandmothers, Gangsters, Guerrillas and Governments
HT-14
Securonix
The world has changed and what kept us secure thus far has stopped working. Virtually everything is or will soon be connected. Translation: everything is or will soon be “hackable.” Attack surfaces are massive and continue to grow with the expansion of mobility, healthcare devices, critical infrastructure systems, the consumerization of IT, home automation, in-vehicle infotainment, and more. This has created a perfect storm for threat actors, who have now had decades to mature, specialize and build trust groups where they share techniques, technology and talent – regardless of their motivation (financial, political, personal). This session will explore various threat actors including insiders, cybercriminals, hacktivists and nation-states. Historical juxtaposition, use cases and personal stories across two decades, 50 countries and six continents will help the audience better understand some motivations and methods behind these threat actors. By better understanding our enemies, we can create a superior security posture and protect our organizations.
MSP Expo
Managed Network Services for Small Businesses
MSP-14
Small business and home offices are at risk when it comes to technology – they have neither the time, resources, experience, or budget to manage and maintain networks. This creates a huge opportunity for managed service providers to step in and cost-effectively deliver solutions that will provide reliable communications infrastructure without unbearable overhead costs.
Service Provider Trends and Topics
Session Details TBA
SP-14
What's New in Enterprise Communications
Panel: Customer Service, Evolved Part I
E-06
Customer service, once considered a fairly mundane field, has moved front and center with the advent of social media, mobile everywhere, and the increasing demand from consumers for instant gratification and immediate answers and support. Things don’t go well on a customer service call and you can bet that information will be shared, instantly – and likely with a very large audience. So what can Customer Service executives and managers do to help address this new reality? This session includes insights on customer service communications trends, offers suggestions for updating customer service best practices, and provides a sneak peek into how customer service teams might take advantage of, and benefit from, the emergence of new technologies and frameworks.
  All About the API
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
  What's New in Enterprise Communications
10:30-10:55am
Friday - 02/10/17
All About the API
Mobile-first Communications APIs and The Mobile Last Mile
API-04
Hot Topics in Tech and Communications
They Work for Us, Litigating Away the Innovation in Internet Security
HT-15
Securonix
The past few years have led to a pattern of anti-privacy legislation and “suggestions” on how the federal government would like to deal with information. This includes encryption, sharing of breach data, threat intelligence sharing and a removal of privacy for every individual. A significant amount of this has fallen under the guise of “safety” and “anti-terrorism.” These forms of fear mongering can lead to wide open access points for the nefarious access to large amounts of data and a lot of these regulations, legislative efforts and “suggestions” are one way. This can lead to a powerful argument that not only the bad actors are bad, but those organizations that have been built to protect the American citizen are just as nefarious. This session will look at current and proposed legislature and “best practices” as offered through Executive Action and committee and make suggestions to the value of these potential implementations. The discussion will include a look at the lack of knowledge of privacy, security and encryption at the legislative level and ask thought provoking questions as to why our representatives, who don’t understand the basics of information security, are enacting and proposing far reaching proposed legislation.
MSP Expo
Become Indispensable: How to Become "Sticky" and Make Your Clients Love You
MSP-15
ReadyNet Solutions
The key to any service provider’s success is the ability to drive value, such the customers will find them an indispensible part of their operations. Many factors are involved, including services offered, delivery capabilities, integration with existing systems and infrastructure, customer service and support, and cost, to name a few. Which of these are most important? How can MSPs create stickiness in their offerings to build increasing loyalty and revenue? This session will describe how to build and MSP business with that objective.
Service Provider Trends and Topics
Session Details TBA
SP-15
What's New in Enterprise Communications
Panel: Customer Service, Evolved Part II
E-06
Customer service, once considered a fairly mundane field, has moved front and center with the advent of social media, mobile everywhere, and the increasing demand from consumers for instant gratification and immediate answers and support. Things don’t go well on a customer service call and you can bet that information will be shared, instantly – and likely with a very large audience. So what can Customer Service executives and managers do to help address this new reality? This session includes insights on customer service communications trends, offers suggestions for updating customer service best practices, and provides a sneak peek into how customer service teams might take advantage of, and benefit from, the emergence of new technologies and frameworks.
  All About the API
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
  What's New in Enterprise Communications
11:00-11:55am
Friday - 02/10/17
All About the API
Panel: The Embedded Communications Revolution: How WebRTC will Change Everything
API-16
Temasys Communications
Asterisk World
Taking Advantage of the Newer Asterisk Features
AW-06
Digium
Asterisk 12 was a major leap from previous versions of Asterisk in a number of different ways... With Asterisk 13 as the current LTS (long term support) release and Asterisk 14 available, now is a great time to learn about some of the key features of these new versions so that you can take advantage of them. Come and hear Digium Training Manager Chris Howard explain how you can integrate them into your Asterisk deployments.
Hot Topics in Tech and Communications
Panel: Emerging Technologies Likely to Influence Your Business
HT-16
Of all the factors that impact businesses, technology is the most impactful and most rapidly evolving – it has a direct influence on your end-to-end business, from your supply chain to your internal operations to you customer engagement. Even with that knowledge, it’s often hard to keep up with all the new and emerging technologies that are likely to influence you and your business. In this session, we’ll look at some of the key emerging technology trends – some that are already become prevalent, and others that are still in their infancy – to help you better prepare for what lies ahead, and hopefully help you plan your technology investments wisely in a way that will maximize your business opportunities. Our panelists will also want you to weigh in on what you think the key technologies to look for are. Bring your thoughts and questions.
MSP Expo
Panel: What Every SMB Wants to Know about MSPs – and the Right Answers
MSP-16
MSPs spend considerable time, effort, and resources in building their service offerings. Some are more successful than others, often because of their approach. In order to build and grow a successful operation, understanding the customer is of paramount importance. This panel will present a discussion focused on MSPs from a customer perspective. What questions are businesses asking? What are their prevailing needs? What makes them choose one MSP over another?
Service Provider Trends and Topics
Protecting Your Customers in a Digital Economy
SP-16
Nearly every day – certainly every week – media outlets have the opportunity to report on the latest breaches and hacks impacting individuals and businesses worldwide. Passwords are a major source of failure – according to Verizon, an estimated 80 percent of data breaches could have stopped or forced to change tactics had alternatives to basic password protection had been in place. The timeless question is who is responsible? Certainly, it’s well known how many people use highly compromised passwords, like PASSWORD1 but, how much burden does and should the service provider bear? This panel will discuss ways providers can help protect their customers’ digital identities, from a policy and infrastructure perspective, but also discuss the practical question around providers’ role in subscriber security – and even if they aren’t required to, should they opt to deploy additional measures to help?
What's New in Enterprise Communications
Panel: Expect the Unexpected: What’s Next for Enterprise Networks
E-08
LOD Communications
Viptela
Fiber Mountain
From Ethernet, the Internet, TCP/IP and VoIP to SDN, enterprise networks have been transformed and disrupted several times over the past 40 years. So, what changes lay ahead and how will they affect us? In this panel, several of this industry’s most distinguished technologists will discuss new developments that are just beyond the horizon for enterprise networks.
  All About the API
  Asterisk World
  Hot Topics in Tech and Communications
  MSP Expo
  Service Provider Trends and Topics
  What's New in Enterprise Communications
11:00am-2:00pm
Friday - 02/10/17
ITEXPO Exhibit Hall Open
X-08
  

SPONSORS

DIAMOND SPONSORS

PLATINUM SPONSORS

GOLD SPONSORS