Telecom Reseller Week

Attend Telecom Reseller Week

Wednesday, February 14 - Friday, February 16

[Register Today For Free]

Turn expanding markets into money for your company in 2018

You cannot sell what you don't know. Your company cannot sell what your sales team doesn't understand. Join us on the third floor at ITEXPO 18 for a special week of interactive learning experiences that will leave you with actionable opportunities as we take a practical look at how new technologies impact your business and customers. Talk directly to people who have experience marketing, selling, developing, and implementing those new technologies. Enjoy our demo space and watch our special EDUcasts followed by panel discussions.

Expert Panels, Live Demos, Informative Videos

You will learn how to get your company connected with the hottest expanding markets, how to avoid the speedbumps, and how to focus on how the verticals in your region and how to reach them. Learn the hard-won lessons from pioneers in these fields and meet up with the leading companies.

This year's program will include teaching sessions and panels on: successfully applying analytics as a VAR/MSP, Security as a Service (the other SaaS), collaboration and cloud, 5G impact and opportunity, Skype for Business, and customer migration, with late stage adopters as marketing to telemedicine and telehealth.


Telecom Reseller Week Sessions

Wednesday, February 14, 2018
9:00am
Wednesday - 2/14/18
Educast Video followed by Panel Discussion
How to Start & Grow an ITSP
TR-01
Starting an Internet Telephony Service Provider (ITSP) business does not mean you need to be a large organization. A VAR, reseller, or MSP may want to add a new revenue stream. You may be offering services to small organizations like medical or dental practices, accountants, or lawyers. By adding the telephone services you can expand your market and create greater traction with your customers. You may even want to give away the telephony service as part of your business services. You will need more than a switch. You also need the back office operations, administration, marketing, and sales support.
Educast Video followed by Panel Discussion
10:00am
Wednesday - 2/14/18
Educast Video followed by Panel Discussion
Eliminating Security Barriers
TR-02
Are you a VAR or MSP or service provider contending with managing remote resources? There are many challenges you have to face. Different devices use different management tools. Are you satisfying your customer requirements? How do you keep track of all the changes being made to the IT and network environments? Is it well-documented? Is there an audit trail? Above all you must ensure that what you manage is properly secured.
Educast Video followed by Panel Discussion
11:00am
Wednesday - 2/14/18
Educast Video followed by Panel Discussion
Programmable Communications Services
TR-03
You have read about, seen, and experienced unified communications as a service (UCaaS). Although it has a number of features, it is a shopping list of commodity services that are not vertical market specific. On the other hand communications platform as a service (CPaaS) provides the ability to develop unique services and integrate them with business processes. CPaaS has capabilities that providers should encompass.
Educast Video followed by Panel Discussion
1:00pm
Wednesday - 2/14/18
Educast Video followed by Panel Discussion
Maximizing Your Channel Incentive Program
TR-04
You need channels to promote and sell your product or service. Channels profit from the relationship with the vendor or provider. What is needed is an incentives program for the channels that stimulates them to vigorously pursue the marketing and sale of a product or service. Channel incentive programs that give out points might work. Challenge incentive programs that offer much greater rewards are more attractive. The channel could benefit from expanded discounts. Successful channel programs will need a lot of thought, feedback, and promotion.
Educast Video followed by Panel Discussion
2:00pm
Wednesday - 2/14/18
Educast Video followed by Panel Discussion
Conferencing: Clear & Easy
TR-05
Conferencing and collaboration tools continue to gain traction. The advent of unified communications makes the conferencing and collaboration tools more available to more people. The US workforce grew by 12% since 2005 but the number of remote workers grew 115% in the same time period. The selection you make for conferencing technology needs to overcome a number of challenges to deliver clear, successful, and easy-to-use technology.
Educast Video followed by Panel Discussion
4:00pm
Wednesday - 2/14/18
Keynote Presentation
Telecom Reseller / ITEXPO Keynote Presentation by Dialpad
K-01
Keynote Presentation
4:30pm
Wednesday - 2/14/18
Keynote Presentation
Telecom Reseller / ITEXPO Keynote Presentation by Juniper
K-02
Keynote Presentation
5:00-7:00pm
Wednesday - 2/14/18
ITEXPO / Telecom Reseller Exhibit Hall Grand Opening Reception
X-03
Thursday, February 15, 2018
9:00am
Thursday - 2/15/18
Keynote Presentation
Telecom Reseller / ITEXPO Keynote Presentation by Mitel
K-05
Keynote Presentation
9:30am
Thursday - 2/15/18
Keynote Presentation
Telecom Reseller / ITEXPO Keynote Presentation
K-06
Keynote Presentation
10:00am
Thursday - 2/15/18
Keynote Presentation
Telecom Reseller / ITEXPO Keynote Presentation by IBM
K-03
Keynote Presentation
10:30am
Thursday - 2/15/18
Keynote Presentation
Telecom Reseller / ITEXPO Keynote Presentation by Atlassian
K-04
Keynote Presentation
11:00am-4:00pm
Thursday - 2/15/18
ITEXPO / Telecom Reseller Exhibit Hall Open
X-05
1:00pm
Thursday - 2/15/18
Educast Video followed by Panel Discussion
Profit from Call Recording
TR-06
Don’t dismiss call recording. It can be a revenue generator for the VoIP provider, VAR, reseller, and CSP. Call recording can be used to increase revenue and improve the margin. Call recording serves three primary needs for small businesses and enterprises: compliance (HIPAA, PCI, MiFID II, GDPR), performance (agent assessment, customer service monitoring), and risk mitigation (dispute resolution). Call recording capabilities designed to meet these three areas can easily be added to the CSP solution portfolio to drive increased ARPU and differentiation over competitors.
Educast Video followed by Panel Discussion
2:00pm
Thursday - 2/15/18
Educast Video followed by Panel Discussion
Create an Awesome Conference Room
TR-07
Participation in conferences, especially small huddle room collaboration, is higher than ever. This puts more pressure on our conference technology to be easy to use for the end user while also delivering clear audio. Producing a conference experience that the participants will be happy to use relies heavily on the conference room design and selecting the right technology.
Educast Video followed by Panel Discussion
3:00pm
Thursday - 2/15/18
Educast Video followed by Panel Discussion
Know Your Call Accounting
TR-08
Get what you paid for. Don’t pay for what you didn’t get. Communications expenses keep recurring. Have you paid too much? Are you being billed for services you terminated? Are you paying for services you didn’t order? Have you received that credit or refund? Is there abuse of the communication services? You don’t know any of the answers unless you analyze communications costs. Call accounting can be applied to your enterprise or if you are a MSP or service provider you can offer call accounting as a service.
Educast Video followed by Panel Discussion
8:00pm
Thursday - 2/15/18
ITEXPO / Telecom Reseller Party at The Atlantic Hotel
X-07
Friday, February 16, 2018
11:00am-2:00pm
Friday - 2/16/18
ITEXPO / Telecom Reseller Exhibit Hall Open
X-09
9:00am
Friday - 2/16/18
Panel Discussion
Understanding Telehealth and Telemedicine Market Opportunities
TR-09
Panel Discussion



Ride the Wave of Communications Transformation

Everyone from engineers and IT/telecom managers to C-Level execs and business owners will gather in Florida for ITEXPO - the only event dedicated to solutions driving communications transformation for the enterprise mid-market, resellers and service providers.

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