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ITEXPO 2024

Solutions for Tier 1, 2 and
3 Carriers

REGISTER NOW SEE ALL CARRIER-FOCUSED SESSIONS

Calling all telecom service provider executives! Prepare to embark on a transformative journey at ITEXPO, where innovation meets opportunity. In an industry defined by rapid change and fierce competition, our conference sessions offer you a unique advantage, empowering you to lead the telecommunications revolution.

As we step into 2024, the landscape for telecom service providers is evolving at an unprecedented pace. Conference sessions at ITEXPO are thoughtfully designed to tackle the crucial topics that will shape your telecom ecosystem in 2024.

From the advent of 5G networks and the integration of IoT to the challenges of network security and the expansion of cloud-based services, ITEXPO will delve into the critical issues that demand your attention. Join us in Fort Lauderdale to gain actionable insights, strategies, and solutions that will empower you to navigate these transformative times with confidence.

Why Attend? For service provider executives at carriers of any size, the answer is crystal clear:

1. It All Starts with Security:

In an era marked by increasing cyber threats and the growing importance of network security, presenters in ITEXPO sessions take your protection seriously. Network security is a paramount concern for service providers, and at ITEXPO, we prioritize keeping you at the forefront of defense. You'll get crucial insights into the latest cybersecurity challenges, strategies, and cutting-edge solutions that are vital for safeguarding your networks and data. Staying ahead of the ever-evolving threat landscape is no longer an option but a necessity.

2. Unparalleled Industry Insights:

ITEXPO brings together the brightest minds and visionaries in telecommunications. Dive into exclusive conference sessions led by true experts who will unveil the latest technologies, trends, and strategies redefining the telecom landscape. Stay ahead of the curve and navigate the path to sustained success.

3. Networking Powerhouse:

Connect with a powerhouse of peers, partners, and potential collaborators. Forge alliances that can catapult your telecom services to new heights. Whether you're exploring new markets, launching innovative products, or expanding your reach, ITEXPO is the platform to make game-changing connections.

4. Solutions Galore from Powerful Partners:

Explore a dynamic expo floor teeming with leading vendors, showcasing state-of-the-art telecom solutions. From cutting-edge infrastructure to groundbreaking services, discover the tools that will revolutionize your business. Immerse yourself in technology demonstrations and hands-on experiences that will reshape your service offerings.

At ITEXPO, you're not just an attendee; you're a catalyst for your organization's success. Join us next February in Fort Lauderdale and take the reins of the future of communications technology. Your journey to transformative insights, networking, and solutions starts here.

  • Compare cybersecurity tools
  • Tackle spamcalls and robocalls on your network
  • Find ways to increase subscribers and revenue
  • Understand the latest regulatory and legal issues
  • Maximize your cloud and bundled service offerings
  • Stay ahead of how 5G/6G developments impact your services
  • Discover opportunities for carriers in Generative AI and CCaaS

Tuesday, February 13, 2024
10:00-10:45am
Tuesday - 2/13/24
Service Provider Technology
Maximizing Cloud to Build and Bundle Service Offerings
SP-01

208A

Bernard Breton
CEO
Adaptiv Networks
Evan Kirstel (Moderator)
B2B Tech Influencer
Evan Kirstel LLC
Margaret McNerney
National VP Carrier Sales
Infobip
Anthony Stiso
Vice President, Marketing & Sales
Telinta
The cloud has become a pivotal tool for service providers to amplify their service offerings. This session looks at how providers can harness the unparalleled flexibility and scalability of cloud technologies to craft and bundle robust service solutions. Discussion will include best practices, emerging trends, and proven strategies to capitalize on cloud infrastructure, streamline service delivery, and enhance customer experiences. Attendees will leave with a better understanding of how cloud can not only enhance their service portfolios and unlock new revenue streams to foster sustainable growth.
11:00-11:45am
Tuesday - 2/13/24
Service Provider Technology
STIR/SHAKEN for xCaaS: What’s Next?
SP-02

208A

Michael Cohen
Principal Software Engineer Principal Software Engineer
Unified Office
Rebekah Johnson
Founder & CEO
Numeracle
Alan Percy (Moderator)
CMO
TelcoBridges
Marc St. Onge
Sales Engineer
TransNexus
The FCC has issued a number of new rulings, requiring many more service providers to implement STIR/SHAKEN and KYC policies to their networks. This will impact many of the UCaaS/CCaaS/CPaaS providers that thought they were immune from dealing with STIR/SHAKEN implementations. During this session, details on the recent rulings, compliance mandates, and implementation methods will be explored, preparing providers to meet regulatory requirements.
12:00-12:30pm
Tuesday - 2/13/24
Service Provider Technology
Using Content-Based Analytics to Mitigate Adverse Call Labeling of Legitimate Enterprise Communications
SP-03

208A

Gerry Christensen
Head of Partnerships and Regulatory Compliance
Caller ID Reputation
Warning labels take different shapes and forms across the top service providers based on the data provided by carrier-partnered 3rd party analytics companies. Each of the top carriers offers a free service to block calls identified in the highest risk category by their third-party analytics. As such, calls identified as Scam, Scam Likely, Fraud Risk, or Potential Fraud (the exact terminology varies across service providers) can impede legitimate enterprise communications. in the battle against illegal robocalls, it is important to note that analytics approaches may be defined by two broad categories: (1) Event-based analytics and (2) Content-based analytics. Content-based analytics refers to an in-depth investigation of the phone call content to subjectively explain what has happened. Event-based analytics “relies on network signaling such as Session Initiation Protocol (SIP) messages and other call related data.” In looking at both approaches, it’s important to take note of a few critical differences. Attendees of this session will learn the role and importance of content-based analytics technology and solutions to prevent inappropriate call labeling and remediation of telephone number reputation for legitimate enterprises.
1:30-2:00pm
Tuesday - 2/13/24
Service Provider Technology
Building the AI Story for Your CX Customers
SP-04

208A

Heather Kurzenski
CX Program Specialist
Intelisys
Break through the hype, the myths, and the urban legends. There are a few ways to tackle AI – try to be the facts and figures expert, go over the top imagining a world of bots doing it all while we lay in bed, or simply build a compelling story. Heather Kurzenski will bust through the hype and provide you with practical messaging strategies to address AI in a way that compels and builds trust between you and your CX customer.
2:05-2:45pm
Tuesday - 2/13/24
Enterprise Metaverse
Reimagining Business in the Metaverse
EME-05

203

Jennifer Hotai (Moderator)
Founder & CEO
Plover Animation
David Jodoin
CEO
Stackyon
Adrian Moise
Founder & CEO
Aequilibrium
Joe Ward
CEO
IKIN
The metaverse is at the early stages of development and conceptualization. We are truly at the beginning. The metaverse creates an opportunity to be innovative in our approach to business and focus on the experiences we create for our customers and clients. It is the time for us to start preparing to incorporate the elements that are appropriate for our business. Education is key to knowing how to navigate the digital space safely and effectively. This session will provide a look at the future of business and the digital and workplace transformation. We will explore opportunities for implementing blockchain technology, digital assets (i.e. NFTs, cryptocurrencies), artificial intelligence, and technology-related innovation (e.g. Web 3.0)—digital twins—into our business. Additionally, we will discuss the future of work and how that impacts our business and our team’s work. However, we cannot talk about the future of business without addressing cybersecurity and how this could impact our business as we move into the metaverse. To close out the session and discussion, we will focus on developing a strategy to ultimately create experiences for our customers and clients driven by this technology.
Service Provider Technology
The Future of Networks in the Cloud
SP-05

208A

Bernard Breton
CEO
Adaptiv Networks
Mark Lindsey
VP Engineering
ECG
Akshay Sharma (Moderator)
Chief Technology Evangelist Accure.AI, Cybersecurity Advisor
Lionfish Tech Advisors
As digital transformation continues to change business strategies and needs, there is a natural demand for more advanced, scalable, and secure networking solutions in the cloud. This session looks at the transformative potential of cloud networks and the emerging trends and technologies driving the next wave of cloud-based networking, including the convergence of SD-WAN, edge computing, and 5G. Speakers will explore the implications of these advancements for service delivery, security, and business continuity.
3:00-3:45pm
Tuesday - 2/13/24
Enterprise Metaverse
Tech to Enhance the Metaverse for Your Business
EME-06

203

Blake Fox
VP of Engineering
IKIN
Gianfranco Lopane (Moderator)
President
Generiqo
Tim Stutts
XR Product Design Leader
PushPopDesign
Generative AI
Marketing & Sales: Where Does GenAI Fit In?
GAI-06

301

Jay Cann
CTO
Synoptek
Tim McLain
Director of Marketing
Commio
Alexis Quintal
CEO
Rosarium PR & Marketing Collective
Peter Radizeski (Moderator)
President
RAD-INFO INC
AI technology offers an array of powerful tools that have started to revolutionize how organizations engage with their target audiences, enhance brand visibility, and optimize communication strategies. This session will explore how GenAI can bolster sales and marketing efforts, including real-world examples, potential pitfalls, as well as considering how and where human involvement intersects with AI to support business objectives.
Service Provider Technology
Generating Revenue with 5G
SP-06

208A

Evan Kirstel (Moderator)
B2B Tech Influencer
Evan Kirstel LLC
Graeme Scott
VP Mobility and IoT
Telarus
Jennifer Skinner
Associate Director
Verizon
Evan Tomlin
CTO
Hyperion Partners
As 5G reshapes the connectivity landscape, its potential for revenue generation remains unparalleled. In this session, we will explore strategic avenues to monetize 5G's capabilities. Delving into use-cases, innovative service models, and partnership opportunities, attendees will gain insights into the impact of 5G on business models and growth opportunities. Beyond just faster speeds, speakers will discuss 5G as a catalyst for new services, enhanced customer experiences, and untapped revenue streams.
4:00-4:45pm
Tuesday - 2/13/24
Enterprise Technology
Preventing Disaster: How To Develop a Cybersecurity Plan
E-07

208B

Akshay Sharma (Moderator)
Chief Technology Evangelist Accure.AI, Cybersecurity Advisor
Lionfish Tech Advisors
In today's interconnected world, businesses are more vulnerable than ever to cyber threats, ranging from data breaches to sophisticated cyber attacks. Protecting critical business data has become paramount to maintaining trust and ensuring continued growth. In this session, attendees will learn the foundational elements of a robust cyber security plan tailored to their unique business needs. The discussion will explore risk assessment, proactive defense strategies, and effective incident response measures. By leveraging best practices, cutting-edge tools, and industry insights, participants will leave empowered to safeguard their organizations’ digital assets and reputation.
Generative AI
Monetizing the Coming Wave of Innovation Around Generative AI
GAI-07

301

Tristan Barnum
CMO
Wildfire Systems
This session delves into the realm of Generative AI and explores its immense potential for monetization. By analyzing real-life examples of successful implementations and revenue-generating models, the discussion will uncover strategies, trends, and opportunities within the generative AI ecosystem. Attendees will gain actionable insights to harness the transformative power of generative AI and capitalize on the emerging monetization landscape.
Service Provider Technology
Simplifying MSFT Teams Integration
SP-07

208A

David Duffett (Moderator)
Founder and Lead Trainer
Let the Geek Speak
Tonny Siemons
Business Development Director
Enreach
Communications service providers often struggle with the complexities of Microsoft Teams and integrating telephony into Teams. But, it doesn’t have to be that way. This session looks at where those challenges arise and, more importantly, how service providers can reduce friction with Teams and grow their communications portfolios by capitalizing on the Teams opportunity in front of them based on 300+ million active users – a figure that is sure to continue to grow.
5:00pm
Tuesday - 2/13/24
Special Networking Event
Welcome Reception
X-04

3rd Floor Lobby

Wednesday, February 14, 2024
9:00-9:45am
Wednesday - 2/14/24
Enterprise Metaverse
Next-Gen Training: Unveiling VR's Potential Beyond Conventional Methods
EME-08

203

Adrian Moise
Founder & CEO
Aequilibrium
This session presents a unique perspective on applying VR technology for employee training, focusing on a case study with Colorado’s largest credit union. It explores the transformative impact of VR beyond traditional methods, emphasizing enhanced learning experiences, skill development, and engagement strategies. We'll delve into the design and implementation of VR training modules, the challenges faced, and the innovative solutions devised. Attendees will gain insights into the practical application of VR in a real-world scenario, understanding its potential to revolutionize training methodologies across various industries. This VR initiative represents the beginning of a new approach to professional development within the Credit Union sector. Our project goes beyond improving training methods for a single organization; it's about initiating a shift towards immersive learning solutions in finance. At Aequilibrium, we are leading this change. Our work in implementing VR in training establishes a new standard in the industry, showing the potential of technology to enhance education and drive innovation. This initiative is a key part of our commitment to impacting the future of the CU space and our role in merging technology with finance.
Generative AI
CEO Insights: The Good, Bad, and Ugly of Using Generative AI for Business
GAI-08

301

Dave George
CEO
Greenstar Marketing
Bill McClain
CEO
Stratus Dial
Bill Miller (Moderator)
CEO & Owner
Beelinebill Enterprises
Dan Rosenrauch
CEO
Viirtue
Many experts argue today's Large Language Models (LLMs) are inaccurate, but many companies are already implementing entire AI-based programs – some more successfully than others. In this session, tech CEOs debate where AI delivers vs. falls short of transformative promises. Each CEO cuts through today's polarizing hype by examining AI's capabilities and limitations, offering attendees a clearer perspective on AI's near-term potential to disrupt communications technology.
Service Provider Technology
Agility and Innovation with CPaaS and AI
SP-08

208A

Andy Abramson (Moderator)
CEO and Founder
Comunicano, Inc.
Bryan Nelson
Solutions Engineer
Intelisys
Heather Share
Messaging Expert
Sinch
Briana Sullivan
VP of Product, Marketing, and Communications
NUSO
Communication Platform as a Service (CPaaS) has created a game-changing paradigm for providers who understand how to leverage it to redefine their communications strategies and build more robust offerings for their customers. This session looks at how CPaaS is re-inventing the traditional telecom model and the opportunities it presents for service providers to become more agile in responding to market needs, create more value for their customers, and generate additional revenue streams. Topics will include: How does CPaaS complement and/or enhance existing solutions? What new use cases does CPaaS enable? How does the rapid growth of AI impact CPaaS? How does CPaaS help providers be more competitive in today’s market? And much more.
10:00-10:45am
Wednesday - 2/14/24
Enterprise Metaverse
GenAI and the Metaverse will Change Everything
EME-09

203

Barton Goldenberg
Founder & President
ISM Inc.

You may not know it, but the biggest tech battle of this century so far is about to begin. Generative AI and the Metaverse are already changing everything, and the biggest tech companies in the world are all in. Are you?


With Generative AI technology already changing the way we conduct business, and 70% of all brands forecasted to be present in the Metaverse by 2027, to remain competitive every organization needs to understand the implications of these two technologies and what opportunities they present for your organization. While readying your organization for the use of Generative AI and for entry into the Metaverse may seem daunting, the consequences of being late to the party or missing the party altogether are dire - just ask Blockbusters, Borders, or Xerox.


In his session, Barton will:

  • Provide an overview of what Generative AI and the Metaverse are all about and why they are changing everything.
  • Make the linkage between the Metaverse as the new 'front-end' and Generative AI as the new 'back-end' for conducting your future business.
  • Show how global, best-in-class B2B, B2C, and B2B2C companies currently leverage Generative AI and the Metaverse to grow sales, market more effectively, decrease customer and field service costs, and improve training retention.
  • Walk participants through a proven, 8-step approach to successfully leverage Generative AI and the Metaverse to conduct your future business

You will learn why Generative AI and the Metaverse, and the integration of these two technologies are so important for your organization’s long-term survival. You will hear how other companies are prospering by already leveraging Generative AI and the Metaverse today. You will receive a proven, 8-step approach to successfully leverage Generative AI and the Metaverse to conduct your future business.

Service Provider Technology
Attention UCaaS Providers: What's Your Teams Strategy?
SP-09

208A

Eric Hernaez
CEO
TeamMate Technology
Peter Radizeski (Moderator)
President
RAD-INFO INC
Farzin  Shahidi
CEO
NextPlane, Inc.
Matt Siemens
CEO
NUSO
Microsoft Teams has surpassed 300 million active users, and the most recent public statistics show that more than 15 million are telephony enabled. As the dominant collaboration platform, it is an easy choice for Microsoft-centric IT teams to choose Teams for their various IT needs. As customers increasingly adopt Teams, cloud providers are being asked to support them in ways that may threaten to undercut their UCaaS businesses. No cloud provider can take on Teams directly and win, so they must co-exist and somehow make the best of the situation. But, the telephony piece is anything but simple, and PSTN connectivity isn’t native to Microsoft. Providing an apples-to-apples experience going from desk phones and PBXs to Teams-based calling can be quite challenging. This is what creates opportunities for UCaaS providers. This session will explore the strategies that are available to UCaaS Providers to co-exist and win business in the Microsoft ecosystem.
10:00-10:25am
Wednesday - 2/14/24
Generative AI
Building Secure and Responsible Applications with Generative AI
GAI-09

301

Kumaran Ponnambalam
Principal Engineer, AI
Outshift by Cisco
As the possibilities of using Generative AI to improve businesses are exploding in the past few months, so are the concerns around security and responsible AI in these applications. As enterprises work to bring Generative AI applications to production, they need additional capabilities to ensure that these applications are secure, protect privacy, fair, explainable, compliant and accountable. What are the additional services and processes that enterprises need to build these capabilities? What challenges exist in bringing in these capabilities into the enterprise? How can these capabilities be implemented and integrated in an efficient manner? How are these capabilities monitored to ensure their continued performance? This session will answer these questions and many others around the GenAI landscape.
11:00-11:45am
Wednesday - 2/14/24
Enterprise Technology
Maximizing the Value of Your Microsoft Teams Investment
E-08

208B

Felix Beccar
CFO
Mural
Evan Kirstel (Moderator)
B2B Tech Influencer
Evan Kirstel LLC
Bryan Nelson
Solutions Engineer
Intelisys
Jonathan Sass
VP of Product
Vyopta
George Schoenstein
CMO
Fusion Connect
In the rapidly evolving landscape of digital collaboration, seamless communication is the backbone of operational efficiency, and Microsoft Teams stands out as a powerhouse for businesses. This session delves into strategies to maximize the return on your Teams investment, delivering actionable insights on leveraging advanced features, integrating third-party tools, and fostering user adoption to drive organizational productivity. Discussion will also include best practices for governance, security, and compliance, ensuring a seamless and secure collaboration environment. Whether you're new to Teams or looking to enhance its current usage in your organization, this session provides a comprehensive guide to unlocking its full potential for transformative business outcomes.
Generative AI
AI Cyberwarfare: How to Fight AI with AI
GAI-11

301

Stephen Kowski
CTO
SlashNext
Beyond the basic content generation most people are familiar with, Generative AI tools will have profound security ramifications to organizations as threat actors weaponize these tools to rapidly target users with tailored malware, ransomware, social engineering and BEC attacks. This session will explain how threat actors are already taking advantage of widely available AI solutions to increase the effectiveness of their attacks, including real examples of threats launched from AI technologies, such as ChatGPT, and how attackers have advanced their tactics to compromise individuals and businesses. Attendees will learn how to protect their organizations against these new kinds of threats and why security teams must arm themselves with AI cyber security tools to level the playing field.
Service Provider Technology
How UC and AI are Revolutionizing Communications
SP-10

208A

Andy Abramson (Moderator)
CEO and Founder
Comunicano, Inc.
Ruchir Brahmbhatt
CTO & Co-founder
Ecosmob Technologies
Heather Kurzenski
CX Program Specialist
Intelisys
Jason Lowe
Sr. Solutions Architect
Telarus
Daniel Noworatzky
CTO
TeleDynamics
As Unified Communications (UC) and Artificial Intelligence (AI) converge to redefine the communications landscape, this session looks at the groundbreaking potential of merging UC with AI-driven tools to offer service providers a glimpse into the future of intelligent communication. Attendees will learn how AI can enhance UC capabilities, streamline processes, and create value-added experiences for users, while driving revenue opportunities for providers. As businesses strive for enhanced efficiency and real-time collaboration, understanding the synergy between UC and AI becomes crucial and presents an unprecedented opportunity for service providers to capitalize on this communication revolution.
12:30-1:30pm
Wednesday - 2/14/24
Enterprise Metaverse
ChatGPT and the Metaverse Panel & Demos -Videos Game the Search Engines to top the S.E.R.P.
EME-11

203

Sara Rushinek (Moderator)
Professor
Univ. of Miami
12:30-12:55pm
Wednesday - 2/14/24
Service Provider Technology
Achieving Limitless Growth
SP-11

208A

Bana Qashu Young
Vice President of Sales - East
AVANT
1:00-1:25pm
Wednesday - 2/14/24
Service Provider Technology
2024's Top IT Marketing Trends
SP-12

208A

Angela Leavitt
CEO
Mojenta
1:30pm
Wednesday - 2/14/24
Keynote Presentation
Keynote Presentation by Genesys: Goodbye, NPS. Hello, People-centric, End-to-End Experience Benchmarking!
K-01

Floridian Ballroom, 3rd Floor

Peter Graf
Chief Strategy and Operations Officer
Genesys
For decades, organizations have fixated on achieving high Net Promoter Scores (NPS) but had little detail into the “why” behind the score—either good or bad. In today’s experience economy, understanding what makes or breaks customer and employee loyalty is vital to business success. And organizations are taking note: more than 80% of CX leaders believe the ability to measure satisfaction across the entire journey is critical to their business strategy. Providing insights only into the end of the journey, NPS no longer meets the needs it once sought to serve.

Join Dr. Peter Graf, Chief Strategy and Operations Officer at Genesys as he discusses:

  1. Why NPS and similar measurement methods are broken, including the unnecessary blind spots these tools create
  2. Real world scenarios of how a more robust, people-centric methodology, based on what customers and employees value most, is driving better experiences 
  3. How an empathetic approach to experiences will help limit employee turnover, increase customer loyalty, and ultimately become a business differentiator   
2:00pm
Wednesday - 2/14/24
Keynote Presentation
Keynote Presentation by Cisco: AI is at the Heart of Reimagining Work
K-02

Floridian Ballroom, 3rd Floor

Aruna Ravichandran
SVP & Chief Marketing & Customer Officer
Webex by Cisco
As return-to-office mandates continue, many organizations struggle with making the in-office experience worthwhile for their teams. People no longer need the office for individual work but instead want to use office time for collaboration, brainstorming, and connection with colleagues. Unfortunately, most offices cannot support these needs because they are designed for how we used to work.

In this keynote, you will step into the future of work, where AI is the heartbeat of innovation, connection, productivity, and collaboration. With AI at the core of workspace design and technology features, we can transform the office experience to support the needs of hybrid workers everywhere.

Aruna Ravichandran, SVP and Chief Marketing & Customer Officer for Webex by Cisco, will highlight how Cisco is using AI to set new standards in hybrid work and workspaces—showing not what could be but providing a roadmap to what will be.

Don’t miss this inspiring and insightful keynote. The future awaits!
2:30pm
Wednesday - 2/14/24
Keynote Presentation
Keynote Presentation by Avaya: Deciphering the Right Innovation Language for the Boardroom
K-03

Floridian Ballroom, 3rd Floor

Alan Masarek
President and CEO
Avaya
5:00-7:00pm
Wednesday - 2/14/24
Special Networking Event
Grand Opening Reception in Expo Hall
X-09

Expo Hall A

Thursday, February 15, 2024
8:15-9:00am
Thursday - 2/15/24
Enterprise Metaverse
Immersive Business: A Next Gen Solution for Commerce
EME-12

203

This session will delve into the transformative potential of the Metaverse, a digital universe where ideas flourish, collaboration is seamless, and commerce is redefined. In this new digital transformation era, the Metaverse is becoming our new reality that will reshape how businesses operate. It offers a unique platform for businesses to enhance their products and services, optimize performance, and scale operations in ways that were previously unimaginable. This session will explore how Web3 technologies are enabling the global business community to leverage the digital world to catapult their businesses to the forefront of their industry. They will share insights on how businesses can navigate this new digital landscape, from understanding the basics of the Metaverse, AR, and VR to implementing strategies for growth and innovation. We will delve into real-world examples of businesses integrating the Metaverse into their operations and marketing, providing the audience with tactical steps to do the same. Whether you're a start-up entrepreneur, a business leader, or a tech enthusiast, this discussion will equip you with the knowledge and tools to harness the power of the Metaverse for your business. Learn about the future of commerce and the endless possibilities that the Metaverse, AR, and VR hold for businesses across all industries.
Generative AI
GenAI is Real: Now What?
GAI-14

301

Roger Campbell
Sr. MOAT Principal Consultant
CDW
Ryan Ries
Chief Data Science Strategist
Mission Cloud
Over the past year, one thing has become clear: GenAI is here and it is real. The question is, where does it go from here? This session will consider the current state and future of Generative AI, it’s implications for enterprises in the context of emerging use cases, business impact, and emerging challenges. Discussion topics will include GenAI’s impact on workforce dynamics, data security implications, bias mitigation, the balance between innovation and regulation, and more. As GenAI technologies advance, they not only unlock new possibilities but also raise significant ethical, legal, and societal questions. This discussion will explore the GenAI’s transformative potential as well as the challenges it presents as businesses continue to embrace its capabilities and develop their AI strategies.
9:10am
Thursday - 2/15/24
Keynote Presentation
Keynote Presentation by Avant
K-07

Floridian Ballroom, 3rd Floor

Drew Lydecker
President & Co-Founder
AVANT Communications
9:30am
Thursday - 2/15/24
Keynote Presentation
Keynote Presentation: Data Compliance History - From Black Hat to Data Compliance Engineer
K-04

Floridian Ballroom, 3rd Floor

Jesse Tuttle
Chief Hacking Officer
Compliology
Reese Tuttle
Founder, President and Chief Technology Officer
Compliology
In this compelling keynote, father and daughter team Jesse and Reesë will take the audience on a journey from the shadowy realms of black hat hacking to the forefront of data compliance. Drawing from Jesse’s past as a notorious hacker and Reesë’s groundbreaking work in data compliance, you will be given a firsthand perspective into the minds that have shaped the data compliance industry. If that’s not enough, this will be the first time Jesse Tuttle, aka Hackah Jak from the group Hackweiser, will start to share his story. Check out their bios for more on their impressive credentials.
10:00am
Thursday - 2/15/24
Keynote Presentation
Keynote Presentation by IBM: Putting AI to Work
K-05

Floridian Ballroom, 3rd Floor

Kate Soule
Program Director for Generative AI Research
IBM
AI adoption has more than doubled since 2017 and its evolution leaped forward in 2023 with advances in large language models.  These advancements holds the potential to unlock trillions of dollars in economic value over the next decade.  But, implementing AI for business has unique requirements – it needs to be open, properly governed, designed for the enterprise and most importantly, create value.  Join Paul’s keynote session to explore the age of AI, including:

  • Developing a foundational data fabric architecture to support LLMs,
  • Delivering a competitive business advantage through strategic use cases, and
  • Deploying governed AI with responsibility.
10:30-11:15am
Thursday - 2/15/24
Keynote Presentation
Keynote Panel: The Continued Rise of AI: Embracing the Known and Unknown to Drive Business Results
K-06

Floridian Ballroom, 3rd Floor

Dan Foster
CRO
Telarus
Ken Mills
CEO
Epic IO
Raghu Ravinutala
CEO
Yellow AI
Anant Singh
VP Sales
Sanas
Rob Stephenson
CEO
Thrive

This panel, hosted by Telarus CRO Dan Foster, features AI technology experts across cloud, contact center, cyber security, IOT, and MSP markets. Discussion will cover AI marketplace trends and how partners can monetize opportunities and businesses can enjoy new efficiencies by leveraging AI.  Topics include, among others:

  • New feature sets like AI-powered conversation capture to help drive revenue for CCaaS customers.
  • How AI is helping organizations augment their workforce productivity rather than replacing them.
  • How AIOT (Artificial Intelligence of Things) advancements are helping to make our world safer and healthier.
  • Can AI be the secret weapon in combating evolving cyber threats
  • Embracing the reality of AI to drive explorative conversations and uncover opportunities within the IT framework that break down existing silos.
1:00-1:45pm
Thursday - 2/15/24
Enterprise Metaverse
Legal Landscape of AI, Metaverse, and Blockchain
EME-13

203

Carly Horvath
Associate Lawyer
MBM Intellectual Property Law LLP

As advancements in AI, the Metaverse, and blockchain reshape our digital landscape, legal frameworks must adapt to address critical concerns regarding data privacy, intellectual property ownership, and user rights.  Through real-world examples, case studies, and practical recommendations, this session will explore the evolving legal landscape and offer valuable insights into the following key areas:

  1. Blockchain Law: Discover how blockchain technology is transforming traditional legal systems, including its impact on contract enforcement, smart contracts, and decentralized governance. Gain a deeper understanding of the legal implications associated with blockchain-based platforms within the Metaverse.
  2. Privacy Law in the Metaverse and AI: Uncover the complexities of data privacy and protection in virtual environments. Explore the legal considerations surrounding user data, consent, and identity within immersive digital spaces, and explore potential solutions for safeguarding user privacy.
  3. Intellectual Property Rights: Insight into the challenges surrounding copyright, trademark, and patent protections in virtual worlds, and explore legal strategies to safeguard creators' rights and foster innovation.

This session will appeal to technologists, legal professionals, entrepreneurs, content creators, and anyone interested in the legal implications and opportunities presented by these transformative technologies.

Generative AI
Generative AI and the Customer Experience
GAI-15

301

Jeff Dworkin (Moderator)
Managing Director
Cloud Voice Alliance
Matt Edic
Chief eXperience Officer
IntelePeer
Alan Finlay
Co-founder & Head of Product
OvationCXM
Eric Vaughan
CEO
GFI Software / Ignite Tech
In an era where personalization is king, leveraging the capabilities of Generative AI to enhance the customer experience has become not only vital, but transformative. This session looks at the largely untapped potential of Generative AI in revolutionizing customer interactions and engagements and how businesses are integrating these sophisticated AI models to create highly personalized customer experiences, from dynamic content creation to intelligent customer service solutions, and much more. Attendees will understand how to utilize Generative AI to foster a more nuanced and interactive relationship with their customer base, thus driving brand loyalty and facilitating business growth, including strategies for successfully implementing Generative AI tools without compromising customer trust.
Service Provider Technology
The Road to Carrier IP Network Transformation: Avoiding the Potholes
SP-14

208A

Jason Byrne
SVP Marketing
Crexendo
Anthony Marcello
Director of Sales - Western Region
Alianza
Alan Percy (Moderator)
CMO
TelcoBridges
Mark Suto
Founder
Toly Digital
In the US and Canada, there are over 3,000 regional and rural service providers working to migrate their aging TDM infrastructure to IP. In such an effort, there are best practices to follow, reducing the risks and improving the subscriber experience. During this session, our panel with discuss the planning process and implementation steps to make a network transformation successful.
2:00-2:45pm
Thursday - 2/15/24
Enterprise Metaverse
Metaverse Standards Forum: Birds of a Feather
EME-14

203

Jennifer Hotai
Founder & CEO
Plover Animation
Eric Klein
COO
Cloudonix
Nelly Tacheva
Founder & CEO
Tangra
5:00pm
Thursday - 2/15/24
ITEXPO 'Shark Tank'
IDEA Showcase Startup Pitch Event & Reception
IDEA-01

Floridian Ballroom, 3rd Floor

Rick Blalock
Co-Founder
One Study
Nikki Cabus
CEO
South Florida Tech Hub
Claudia Duran (Judge)
Managing Director
Endeavor Miami
Steve Harkey
CMO
Wisp Energy
Erik Linask
Group Editorial Director
TMC
Tahl Milburn (Judge)
Gentleman Technologist, Thoughtful Investor, Executive Advisor, Startup Mentor
Seedfunders
Everett Nelson
CEO
Moon Train LLC
Ariana Pareja (judge)
Entrepreneur, Investor, Startup Mentor, Board Advisor
The Pareja Family Foundation
Yoni Rubin (Judge)
Entrepreneur, Investor, Startup Mentor, Business Advisor
MRGN
Akshay Sharma (Judge)
Chief Technology Evangelist Accure.AI, Cybersecurity Advisor
Lionfish Tech Advisors
Rob Sims
CTO & Founder
Alchemi Defender
Rauf Tailony
CEO
FUSIONNATION
Ron Tarro (Judge)
CEO | Tech Exec | Investor and Advisor For Emerging Technology Companies
New World Angels
David Thrower
CEO, Acting CTO
Cerberos AutoML Platform
Reese Tuttle
Founder, President and Chief Technology Officer
Compliology
Dana J. Vouglitois
Senior Associate Director, Technology Development
Florida Atlantic University
Always one of the most popular and best-attended events at the ITEXPO #TECHSUPERSHOW. Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets - or creating entire new categories - give their best 5-minute pitches to a discerning panel of judges. Companies present their unique value proposition - then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ ITEXPO is an evening full of next-generation innovation, powerful networking and high energy!


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